T
ROUBLESHOOTING
75
Printing (continued)
Pages come out blank,
or tinted with green or
some other color
Loose cable connection
between the imagePASS
and the copier
1 Check again the copier interface cable and connection
at the imagePASS and the copier.
2 Power off/on the copier.
3 Replace the copier interface cable.
Problem with the
copier
Test the copier and service, if necessary (see the service documentation that
accompanies the copier).
If the user can print the Configuration page from the copier touch panel but cannot print a job from a computer on the network, request
that the network administrator do the following:
• Check all components of the network, including cables, connectors, terminators, network adapter boards, and network drivers.
• Activate the network and use it to communicate with other printers.
• Confirm that the applicable network settings in Setup (such as AppleTalk zone, IP address, subnet mask, and gateway address) match the
settings used in the network.
N
OTE
:
EPS file generation is not completely standardized among applications. Some users may encounter problems while printing certain
EPS files.
T
ABLE
1:
imagePASS error conditions (Continued)
Symptom
Possible cause
Suggested action
