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Canon imagePASS-A2, Service Manual

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Canon imagePASS-A2 Service Manual Download Page 61

T

ROUBLESHOOTING

61

On-site checkout

The most common cause of a hardware problem is a faulty or loose connection. Before you 
replace a costly component, check the connections between the copier and the imagePASS 
first, and then check the connections between each imagePASS component.

For more information, see the following topics:

•

“Checking connections”

 on page 18

•

“To check internal connections”

 on page 23

For more information about servicing and troubleshooting problems with the copier, see the 
documentation that accompanies the copier.

Summary of Contents for imagePASS-A2

Page 1: ...Canon imagePASS A2 Service Guide A guide for service technicians 45110880 26 July 2012 ...

Page 2: ...ocumentation is subject to change without notice and does not represent a commitment on the part of EFI The documentation is further covered by Legal Notices distributed with this product The documentation may be provided in conjunction with EFI Software Software and any other EFI product described in the documentation The Software is furnished under license and may only be used or copied in accor...

Page 3: ...nformation for servicing the imagePASS 13 Power scheme 13 Shutting down the imagePASS 13 Removing the imagePASS 14 Opening the imagePASS 15 Closing the imagePASS 16 Service modes 16 Restoring functionality after service 17 Checking connections 18 Connector panel 18 Exploded view 19 Internal cables 20 Motherboard connections 21 Power supply connections 22 CONTENTS ...

Page 4: ...SOFTWARE 51 System software installation reminders 51 Backing up the system configuration 51 Restoring the system configuration 52 Installing system software through an Ethernet port 53 Installing system software through a USB flash drive 56 Installing software updates 58 System software installation error messages 58 TROUBLESHOOTING 59 Troubleshooting process 59 Before you go to the customer site...

Page 5: ...CONTENTS 5 SPECIFICATIONS 79 Hardware features 79 Physical specifications 79 Networking and connectivity 79 Safety and emissions compliance 80 INDEX 81 ...

Page 6: ...on the motherboard 28 FIGURE 11 Aligning the security chip 30 FIGURE 12 Motherboard battery 32 FIGURE 13 CPU and CPU cooling assembly 34 FIGURE 14 Removing replacing the CPU mounting bracket 36 FIGURE 15 Removing and installing the CPU 36 FIGURE 16 Locating the flat corner of the CPU socket 38 FIGURE 17 Service board 41 FIGURE 18 Enclosed fan 42 FIGURE 19 Power supply 44 FIGURE 20 Preparing the co...

Page 7: ...opier It allows the customer to use the copier as a PostScript printer and scanner and it provides efficient image processing and printing controls Once it is connected to the copier through a network customers can print to the imagePASS from supported client computers on the network Windows or Mac or a UNIX workstation running TCP IP The imagePASS ships with system software installed so that cust...

Page 8: ...and compresses the image pattern into memory using compression technology The interpreter outputs the compressed raster data through the image frame buffer memory to the copier interface board The raster data is sent to the copier which then renders the image on paper at maximum speed FIGURE 2 Functional diagram Motherboard Power supply External devices 3 3 5 12V DC AC power Copier USB 2 0 x4 Supe...

Page 9: ...he shipping boxes and damaged parts Call the shipper immediately to file a claim and notify your authorized service support center Do not change an existing network The imagePASS is probably connected to an existing Local Area Network LAN based on Ethernet hardware The network is the link between the customer s computer existing laser printers and other prepress equipment Never disturb the LAN by ...

Page 10: ...st likely not static free and electrostatic discharge could occur Do the following to avoid damage due to electrostatic discharge Work on a grounded antistatic mat Wear an antistatic wristband attached to the same location as the antistatic mat Before you remove an electronic component from the shipping box touch a metal area of the copier to discharge static from your body After you remove an ele...

Page 11: ...uipment and is easily accessible ATTENTION Le cordon d alimentation doit être débranché pour une mise hors tension totale du produit La prise de courant doit être située ou installée à proximité du matériel et être facilement accessible ATTENZIONE Il cavo di alimentazione deve essere scollegato per interrompere completamente la corrente Accertarsi che la presa di corrente si trovi o sia installata...

Page 12: ... VAC 10A international is used on the phase conductors all current carrying conductors For Japanese product only Ensure that a fuse or circuit breaker no larger than 100 VAC 15A is used on the phase conductors all current carrying conductors ATTENTION La protection contre les courts circuits surtension du produit est assurée par l installation électrique du local où il est installé S assurer qu un...

Page 13: ... copier power switch The imagePASS shuts down if it is disconnected from the copier In normal usage the customer can leave the imagePASS plugged in to the AC power outlet and connected to the copier Before you perform service on the imagePASS hardware Power off the imagePASS using the copier power switch Unplug the imagePASS from the AC power outlet If you plan to open the imagePASS while it is co...

Page 14: ...ing the imagePASS As part of servicing the imagePASS you may need to open the imagePASS see page 15 Before you open the imagePASS you must disconnect cables and then remove the imagePASS from the copier page 14 After servicing the imagePASS make sure you close it correctly see page 16 TO REMOVE THE IMAGEPASS FROM THE COPIER 1 Shut down the imagePASS see page 14 Do not proceed until the imagePASS i...

Page 15: ...er you service the imagePASS make sure that you close the imagePASS correctly see page 16 FIGURE 3 Opening the imagePASS TO OPEN THE IMAGEPASS When you handle electronic components follow electrostatic discharge ESD precautions see page 10 1 Remove the imagePASS from the copier see page 14 and place it on a flat surface 2 Remove the two screws that secure the lid to the chassis see Figure 3 3 Care...

Page 16: ...anel With the service switches you can change the mode of the imagePASS a required step in some service procedures With the LED you can monitor the progress of an installation and view service codes which provide information about the status of the imagePASS During startup the imagePASS advances through a standard diagnostic sequence Codes flash rapidly on the LED display during this time until th...

Page 17: ...om the connector panel to the network Connect the copier cable from the connector panel to the copier Connect the copier interface cable from the connector panel to the copier 5 Connect the power cable from the imagePASS to a power outlet 6 If you installed a replacement hard disk drive install system software on the imagePASS see page 51 In this case you must install system software because repla...

Page 18: ...f a hardware problem is a faulty or loose connection Before you replace a costly component check internal and external connections see page 23 Connector panel With the connector panel you can connect the imagePASS to the copier and the network FIGURE 5 Connector panel 1 USB Ports 2 Network port see page 53 3 Copier port 4 Copier interface port 5 Power switch 6 Power connector 7 Power supply vent 3...

Page 19: ...ssembly 3 Copier interface board 4 DIMMs 5 CPU 6 Motherboard battery 7 Security chip 8 Motherboard 9 CPU cooling assembly mounting bracket 10 Hard disk drive 11 Enclosed fan 12 Service board 13 Hard disk drive bracket 14 Hard disk drive cable 15 Service board cable 16 Power supply 17 Power switch 18 Chassis 13 14 15 17 9 ...

Page 20: ...1 on the motherboard 4 Hard disk drive power supply cable Power supply SATA on the hard disk drive 5 CPU cooling assembly power supply cable Power supply 8 pin connector on the motherboard pins 1 4 6 Motherboard power supply cable Power supply 24 pin connector on the motherboard pins 1 20 7 Service board cable J1 on the service board J5 on the motherboard 2 6 5 CPU fan Enclosed fan Power supply 1 ...

Page 21: ...DIMM2 Enclosed fan cable see page 42 FAN2 Hard disk drive cable see page 46 SATA1 Motherboard battery see page 32 BAT Power supply cable with 4 pin connector for the CPU see page 34 Unlabeled 8 pin connector pins 1 4 Power supply cable with 20 pin connector for the motherboard see page 44 Unlabeled 24 pin connector pins 1 20 Power supply cable with SATA power connector for the hard disk drive see ...

Page 22: ...le 5Vsb 10 Yellow 12V 11 Orange 3 3V Brown 3 3V sense 12 Blue 12V 14 Green PS ON 18 not connected 1 Black COM 2 Black COM 3 Yellow Black 12V 4 Yellow Black 12V 1 Yellow 12V 2 3 Black COM 4 Red 5V 1 Yellow 12V 2 Black COM 3 Red 5V 4 Black COM 5 not connected AC power switch Power supply cable with white and black leads Connect one wire to A and the other wire to B 10 9 8 7 6 5 4 3 2 1 20 19 18 17 1...

Page 23: ...ge 15 3 Verify that the following are present undamaged and securely in place Copier interface board CPU CPU cooling assembly DIMMs Enclosed fan Hard disk drive Motherboard Motherboard battery Power supply Power switch Security chip Service board 4 Check all internal cable motherboard and power connections see pages 20 22 5 If one or more imagePASS components are not receiving power check the copi...

Page 24: ...imagePASS you carefully read all precautions and notices see pages 9 12 Also keep in mind that the most common cause of a hardware problem is a faulty or loose connection Before you replace an expensive component check internal and external connections see page 23 Copier interface board The copier interface board connects directly to PCI E on the motherboard see Figure 6 on page 19 FIGURE 8 Copier...

Page 25: ...face board bracket to the chassis lid 3 Remove the screw that connects the copier interface board bracket to the connector panel 4 Gently pull the copier interface board out of its connector on the motherboard Set the board and the screws aside TO INSTALL THE COPIER INTERFACE BOARD When you handle electronic components follow electrostatic discharge ESD precautions see page 10 1 Insert the copier ...

Page 26: ...ts follow electrostatic discharge ESD precautions see page 10 1 Remove the imagePASS from the copier see page 14 As part of this step you must disconnect the power cable Do not proceed until you have done so 2 Open the imagePASS see page 15 3 To release a DIMM push outward on the lever on each side of the DIMM see Figure 9 FIGURE 9 Removing a DIMM 4 To avoid damaging the DIMM or the socket slide t...

Page 27: ... only one way Make sure that the notch on the bottom of the DIMM lines up with the notch in the socket see Figure 9 3 If you are installing the new DIMMs clear the CMOS see page 40 You must clear the CMOS after installing a new motherboard CPU DIMM or hard disk drive to ensure compatibility between the new component and the previous settings stored in the BIOS 4 Reassemble the imagePASS and verify...

Page 28: ...hat the replacement motherboard corrects the problem you were experiencing you will need to transfer the DIMMs CPU and security chip to the replacement motherboard Replacement motherboard kits include thermal compound for transferring the CPU Make sure that you remove the security chip from the old motherboard before returning it to your authorized service support center If you do not transfer the...

Page 29: ...therboard see page 20 21 and 22 CPU fan cable Enclosed fan cable Hard disk drive cable Power supply cable for the hard disk drive Power supply cable for the CPU cooling assembly Power supply cable for the motherboard Hard disk drive cable Service board cable 7 Remove the five screws that secure the imagePASS motherboard to the chassis 8 Slide the motherboard away from the connector panel cutouts M...

Page 30: ...see page 10 1 Locate the extraction tool provided in the new motherboard kit 2 Remove the security chip from the J12 socket on the old motherboard Carefully position the extraction tool around the edges of the security chip and pull the chip straight out of the socket Make sure not to put stress on surrounding components Do not rock the chip from side to side when removing it from the socket Doing...

Page 31: ...t two or more minutes and then reinstall the battery 4 Align the motherboard with the screw holes in the bottom of the chassis sliding the edge connectors into the connector panel cutouts Avoid putting stress the motherboard cables Carefully position the metal prongs on the USB connectors 5 Secure the motherboard to the chassis with the five screws you removed earlier To prevent stress on the moth...

Page 32: ...n ATTENTION Il y a risque d explosion si la pile est remplacée par un modèle qui ne convient pas Remplacez la uniquement par le modèle recommandé par le constructeur Débarrassez vous des piles usées conformément aux instructions du constructeur ADVARSEL Lithiumbatteri Eksplosionsfare ved fejlagtig håndtering Udskiftning må kun ske med bat teri af samme fabrikat og type Levér det brugte batteri til...

Page 33: ...emove the battery from the socket and release the clip TO INSTALL THE MOTHERBOARD BATTERY When you handle electronic components follow electrostatic discharge ESD precautions see page 10 1 Pull the metal clip away from the socket see page 32 Use caution Excessive force may damage the clip 2 Insert the battery in the socket with the positive side facing up Make sure that the battery snaps into plac...

Page 34: ...m the chassis see page 28 disconnect the CPU fan cable from the motherboard and remove the cooling assembly from the CPU socket see page 37 The CPU cooling assembly consists of a fan and a heatsink The cooling assembly is secured to a mounting bracket on the underside of the motherboard NOTE Do not remove the CPU fan from the heatsink FIGURE 13 CPU and CPU cooling assembly CPU fan Heatsink Load pl...

Page 35: ...emove the motherboard from the chassis see page 28 Place the motherboard on a flat antistatic surface 6 Remove the CPU fan cable from motherboard 7 Remove the CPU cooling assembly Be aware that both the cooling assembly and the CPU may be very hot You may need to allow the components to cool before you attempt to remove them Loosen the four screws that secure the cooling assembly to the motherboar...

Page 36: ...GURE 14 Removing replacing the CPU mounting bracket 9 Unlock the CPU socket lever and raise it to the open position flex the lever away from the retention post and then raise it 10 Open the load plate see Figure 15 FIGURE 15 Removing and installing the CPU 11 Grasp the CPU by its edges lift it out of the socket and then place the CPU in a safe place Screw post 1 of 4 Post hole 1 of 4 Load plate op...

Page 37: ... compound residue from the surface of the CPU It may help to scrape all the residue off the surface using the flat edge of a non conductive tool Then use a lint free cloth moistened with alcohol to clean the surface If you are installing the existing CPU and CPU cooling assembly on a new motherboard clean the contact surfaces of the CPU and cooling assembly as described above Then apply fresh ther...

Page 38: ...two small posts inside the socket Align the yellow triangle on the CPU with the flat corner of the socket A yellow arrow stenciled on the motherboard next to the socket points to the flat corner Do not force the CPU FIGURE 16 Locating the flat corner of the CPU socket 5 Close the load plate 6 Lower the socket lever and place it in the locked position under the retention post Flat corner of socket ...

Page 39: ...e that you remove the power cable from the imagePASS before clearing the CMOS Remove the battery see page 32 Wait two minutes to allow the motherboard electrical components to fully discharge Reinstall the battery see page 32 Orient the cooling assembly so that the fan cable is near the CPU fan connector on the motherboard CPUFAN Place the cooling assembly on the CPU Make sure that the thermal pad...

Page 40: ...hen you handle electronic components follow electrostatic discharge ESD precautions see page 10 1 Remove the imagePASS from the copier see page 14 As part of this step you must disconnect the power cable Do not proceed until you have done so 2 Open the imagePASS see page 15 3 Remove the battery see page 32 4 Wait two minutes to allow the motherboard electrical components to fully discharge 5 Reins...

Page 41: ...f this step you must disconnect the power cable Do not proceed until you have done so 2 Open the imagePASS see page 15 3 Remove the service board cable from the motherboard Do not pull the wires of the cable Pull the cable out by its connector 4 Remove the four screws that secure the service board to the chassis 5 Lift the service board off of the chassis and place it on a flat antistatic mat TO I...

Page 42: ...mponents follow electrostatic discharge ESD precautions see page 10 1 Note the orientation of the fan and the arrow indicating the air flow out of the vent Tip The air flows towards the side of the fan that has the fan label 2 Remove and set aside the fan rivets remove the fan Tip Insert a short tool less than 4 4 mm in diameter into each access hole find the center of the rivet and push the rivet...

Page 43: ...Transfer the fan guard from the old fan to the correct side of the new fan using the guard rivets Note that guard rivets may differ significantly from fan rivets 2 Install the new fan inside the chassis using the fan rivets and connect the fan cable to motherboard connector FAN2 see page 20 3 Reassemble the unit and verify functionality see page 17 ...

Page 44: ...pply The power supply inside the chassis is dedicated to the motherboard and the hard disk drive For more information about power supply connections see Power supply connections on page 22 FIGURE 19 Power supply PW1 20 pin PW2 4 pin ...

Page 45: ...cable ties and how cables are draped Carefully cut the cable ties that secure the power supply cables to the chassis 5 Disconnect the power supply from the chassis and connector panel two chassis screws and three external screws Lift out the power supply You may need to remove the DIMM to access the bottom chassis screw TO INSTALL THE POWER SUPPLY When you handle electronic components follow elect...

Page 46: ...ist The Configuration page records the customer s current Setup configuration custom settings will be lost when you install system software The Font List details what fonts are resident on the imagePASS Along with the fonts that are provided on the System Software DVD the customer may have installed additional fonts that will be deleted when system software is installed If you suspect that the har...

Page 47: ...that you do not damage the hard disk drive follow all electrostatic discharge and hard disk drive precautions see page 10 1 Secure the hard disk drive to the chassis using the three screws that you removed earlier see page 19 2 Firmly connect the hard disk drive cable and the SATA power cable to the hard disk drive NOTE Do not use the 4 pin power cable 3If you installed a new hard disk drive clear...

Page 48: ... Configuration page lists all the settings in effect from the current Setup After you have configured settings in Setup you can print the Configuration page and use it to confirm that the imagePASS is configured as desired If the imagePASS is rebooting wait until it reaches Idle before printing the Configuration page It is strongly recommended that you print the Configuration page if possible befo...

Page 49: ...print for example to print the Configuration page press Configuration TO CHECK THE TEST PAGE 1 Print the PS Test Page see page 49 2 Examine the test page If the test page prints you know at that the imagePASS print engine is functional and that the connection between the imagePASS and the copier is operating properly When you examine the test page consider the following All swatches should be visi...

Page 50: ...twork cable to the network port on the imagePASS see page 18 3 Configure Setup options It is the site administrator s responsibility to configure Setup according to the network and user environment Default settings in Setup may be adequate although they may not be optimal for the user s environment For Setup information refer the site administrator to Configuration and Setup which is part of the u...

Page 51: ...again after you complete the system software installation Any fonts not listed after installation must be reinstalled For more information see Utilities which is part of the user documentation set Language Screens for installing system software are always displayed in English even if the copier is configured for another language Compatibility The latest user software must be installed on all compu...

Page 52: ...ick Save Restoring the system configuration You can restore the configuration of the imagePASS to its previous state using a configuration file For more information about creating a configuration file see Backing up the system configuration on page 51 NOTE If you were unable to create a configuration file you must configure Setup After you exit Setup and the imagePASS reboots ask the network admin...

Page 53: ...ernet crossover cable 4 pair 8 wire short length To determine whether the cable you are using is a Ethernet crossover cable compare the connectors on the cable The ribbon sequence on the connectors of a Ethernet crossover cable are not identical Computer with Windows 2000 Windows XP Windows Vista or Windows 7 A DVD drive built in or attached Support for 100BaseTX or 1000BaseT 1 5GB minimum memory ...

Page 54: ...computer and insert the System Software DVD into the disc drive If the installer does not start automatically navigate to the disc drive and double click the installer vbs file Do not double click the installer exe file If you do error messages may display and you must start over from the beginning of this procedure If you are prompted to find the install ini file navigate to the top level of the ...

Page 55: ...taller click Next Files are transferred from the computer to the imagePASS If a firewall or security alert displays preventing the file transfer select the option to unblock the installer This segment of the installation requires approximately 30 minutes Do not click Cancel or close the installer during this time 9 Click Next and then click Finish Remove the System Software DVD 10 Turn off the ima...

Page 56: ...ement and click Next If NET Framework is not installed on the computer you must install it before you can proceed Follow the on screen instructions if prompted 5 On the next screen select an installation location and click Next 6 When prompted click Install 7 On the InstallShield Wizard Complete screen select Launch the USB Prep Tool Application and click Finish Remove the USB Prep Tool CD from th...

Page 57: ...f automatically The LED display flashes intermittently while files transfer 7 Wait an additional 30 seconds after imagePASS is turned off and then remove the USB flash drive 8 Move service switch 1 to OFF Leave service switch 2 OFF 9 Reconnect cables and devices you removed earlier 10 Move the main power switch on the copier to ON The imagePASS and the copier turn on 11 When prompted select a lang...

Page 58: ...tware updates If you install a software patch that is not required for an upgrade the system may be corrupted TO DOWNLOAD SOFTWARE PATCHES 1 Connect your client computer to the same network as the imagePASS and open a Web browser 2 In the URL field of the browser type the IP address or server name of the imagePASS and press Enter to start WebTools 3 Click the Configure Launch Configure 4 Click Ser...

Page 59: ...site Before you go to the customer site on page 60 suggests areas you should check before making a service call to the customer site With a phone call you can find out if the problem is a simple operating failure or a failure caused by a network or configuration change You can ask the customer to check for loose cables on the back of the copier and loose connections at a power strip or outlet Chec...

Page 60: ...er to any of these questions is yes refer the customer to Command WorkStation Help or Configuration and Setup which is part of the user documentation set If the customer has followed the suggested corrective actions and has failed to solve the problem be prepared to make a service call Keep a log of the failures the customer has observed 3 Has the customer made any network changes If network chang...

Page 61: ...ections between the copier and the imagePASS first and then check the connections between each imagePASS component For more information see the following topics Checking connections on page 18 To check internal connections on page 23 For more information about servicing and troubleshooting problems with the copier see the documentation that accompanies the copier ...

Page 62: ...lity If the problem is gone do not perform step 2 TABLE 1 imagePASS error conditions Symptom Possible cause Suggested action LED codes NOTE If the imagePASS is turned on and hanging on a diagnostic code first perform the following actions to see if they fix the problem 1 Press and hold down the power button on the imagePASS for five seconds until the green light turns off and the system powers off...

Page 63: ...lace the battery on the motherboard and then update the date time in Server Setup 4 Shut down and open the imagePASS and do the following Reseat the power and data cables to the HDD Make sure that the data cable is connected to the proper connector on the motherboard 5 Clear the CMOS see page 40 6 Reinstall system software 7 If no airflow or fan noise is evident at the vent holes of the chassis wh...

Page 64: ...board Startup imagePASS starts up and then shuts down One of the following Faulty connection between imagePASS and copier Corrupted security chip Faulty power supply Faulty motherboard Faulty CPU Faulty copier interface board 1 Check and reseat the copier interface cable between the imagePASS and the copier 2 Replace the copier interface cable 3 Clear the CMOS see page 40 4 Listen for the power su...

Page 65: ...ve is faulty Missing or faulty DIMM s or faulty DIMM connections Motherboard is faulty CPU missing or faulty 1 Make sure that the imagePASS service switches are both set to OFF for Normal operation away from ON 2 Power off on the imagePASS 3 Reinstall system software 4 Reseat the cables to the hard disk drive 5 Replace the hard disk drive cable 6 Replace the hard disk drive 7 Check the DIMM s and ...

Page 66: ...ing or faulty DIMM s DIMM installed in wrong slot or faulty DIMM connections Faulty hard disk drive Overheated or faulty CPU Faulty motherboard 1 Check that the DIMM is installed in the correct slot see page 18 2 Reseat to remove any oxidation on the connector 3 Reseat the cables to the hard disk drive 4 Replace the hard disk drive cable 5 Replace the hard disk drive 6 Make sure that the CPU on th...

Page 67: ...roperly seated Power off the imagePASS reseat the flash drive power on and then allow the installation to resume 4 Retry the installation using a different USB flash drive 5 Reseat the cables to the hard disk drive 6 Replace the hard disk drive cable 7 Replace the hard disk drive 8 Clear the CMOS see page 40 9 Replace the motherboard 10 Replace the CPU USB flash drive method During installation th...

Page 68: ...d then retry the installation 2 Make sure that you are using the copier port not the LAN port 3 Make sure that you are using a crossover cable The copier cable is a crossover type and may be used for system software installation If the cable appears damaged replace it 4 Clear the CMOS see page 40 5 Replace the motherboard Network port method Installation stalls for 20 minutes or longer while downl...

Page 69: ...Wrong port Do not use the copier port The copier port is reserved for the copier and for installing system software from a PC Faulty network cable or connection Faulty network Faulty Ethernet port on the motherboard 1 Make sure that the network cable is the correct type and connected to the designated LAN port on the imagePASS connector panel 2 Check the cable connection to the network 3 Replace t...

Page 70: ...t the cable is the correct type 3 If the network cable is the correct type and is properly connected to the imagePASS connect a new network cable to the imagePASS 4 Request that the network administrator check other devices on the network If other devices are not functioning there could be a problem with the network 5 If the rest of the network is functioning properly and the problem persists Clea...

Page 71: ...a few seconds to turn on the imagePASS 2 Power off on the copier 3 Make sure the network and scanning options are available from the copier touch panel 4 Check again that the copier interface cable is present and properly connected to the imagePASS and the copier 5 Check again that the copier interface board is present and properly connected to the motherboard 6 Replace the copier interface cable ...

Page 72: ...Resend the problem file Configuration page is completely or mostly blank Missing incorrect or faulty DIMM s Corrupted system software 1 Check the DIMM s and reseat them to remove any oxidation on the connectors 2 Reinstall system software 3 Clear the CMOS see page 40 4 Replace the motherboard A print job stalls or stops after one or a few pages PostScript or application error 1 Cancel the imagePAS...

Page 73: ...g that you suspect is causing the problem and then click View Measurements Click Reset to Default Measurements and then click Yes to confirm If resetting to default calibration does not solve the problem you may need to service the copier 2 If restoring default measurements fixes the color quality the custom calibration may have been the cause of the problem Request that the site administrator rec...

Page 74: ... In Calibrator select the calibration setting that you suspect is causing the problem and then click View Measurements Click Reset to Default Measurements and then click Yes to confirm If resetting to default calibration does not solve the problem you may need to service the copier 2 If restoring default measurements fixes the color quality the custom calibration may have been the cause of the pro...

Page 75: ...r touch panel but cannot print a job from a computer on the network request that the network administrator do the following Check all components of the network including cables connectors terminators network adapter boards and network drivers Activate the network and use it to communicate with other printers Confirm that the applicable network settings in Setup such as AppleTalk zone IP address su...

Page 76: ...te many printing problems without requiring you to make a service call The site administrator deals with Error conditions on the copier Network connection problems that result in the copier not appearing in the list of printers on the customer s computers NOTE If the copier does not appear in the list of printers on the network there may be another device on the network with the same IP address Co...

Page 77: ... servicing or adjusting Also make sure that the correct paper is being used in the copier NOTE EPS file generation is not completely standardized among applications Some users may encounter problems while printing certain EPS files If the printer does not print The following table lists possible causes and solutions when the printer does not print TABLE 2 Causes and solutions when printer does not...

Page 78: ...ple pages are fed through the copier at once Remove all the pages from the paper tray and fan them gently before reloading Paper misfeeds occur frequently Check the paper size settings Use the recommended paper Avoid using curled folded wrinkled perforated or glossy paper It takes too long to complete the print job The data is so large or complex that it takes additional time to process If the Dat...

Page 79: ...ting Environment Temperature 10 C to 35 C Relative Humidity 10 90 non condensing Power Supply Rating 100 240V 50 60Hz 2 4A Power Consumption 72W typical Dimensions Depth x Width x Height 9 3 cm 3 7 in x 33 6 cm 13 2 in x 29 5 cm 11 6 in Weight 5 4 kg 11 9 lb Networking and connectivity The imagePASS has the following networking features Supports AppleTalk and TCP IP protocols simultaneously RJ 45 ...

Page 80: ...surpass the following standards Safety approvals EMC approvals UL 60950 1 2007 TUV CU mark CAN CSA 22 2 60950 1 07 EN 60950 1 2006 A11 TUV GS mark CB scheme IEC 60950 1 2005 2nd edition FCC Class B EN55022 2006 A1 2007 Class B EN55024 1998 A1 2001 A2 2003 AS NZS CISPR22 2006 Class B VCCI Class B ...

Page 81: ...embly CPU 39 CPU 34 40 cooling assembly 34 35 39 fan cable 35 39 heatsink 35 installing 37 location of 21 mounting bracket 36 removing 35 transferring 28 crossover cable 54 D damage reporting 9 diagnostics LED error codes 16 network 69 70 printing 71 72 73 74 75 DIMMs configuration 79 installing 27 location of 19 21 removing 26 transferring 28 DVD System Software 51 53 E EMC approvals 80 enclosed ...

Page 82: ...e 10 printing problems 77 Test Page 48 R removing the Fiery 14 reporting damage 9 restoring Fiery settings 52 restoring the system configuration 52 S safety approvals 80 security chip 30 location of 21 transferring 28 30 service board installing 41 removing 41 service codes 16 service modes 16 system performance 66 system software installing 51 installing through a USB flash drive 57 installing th...

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