Tips & Troubleshoo)ng
Below are some Mps and troubleshooMng for common quesMons or issues arranged by category:
Registra)on
• If the CamRanger Mac applicaMon is re-‐installed, the Mac may need to be re-‐registered.
• Most registraMon issues are due to not having Internet connecMvity or entering the serial
number incorrectly.
• If you sMll have issues, please email
Connec)on
• Make sure CamRanger is fully powered on and iniMalized (it should take approximately 30
seconds). The power light and WiFi light should both be on.
• The password to connect to the CamRanger WiFi is the CamRanger serial number in all CAPS.
If there are sMll issues connecMng, turning the Mac’s WiFi off and then back on may help.
• If the CamRanger applicaMon is connected to the CamRanger device, but no camera is
connected, it will aRempt to connect to a camera approximately every 5 seconds.
• If the Mac is outside of or near the edge of the range of the CamRanger unit there will be
connecMon problems.
• Disconnect and reconnect the CamRanger by selecMng “ConnecMon” then Connect on the
Menu Bar to force a new session/connecMon.
• Power cycling the camera and CamRanger as well as restarMng the applicaMon will completely
refresh the connecMon.
• When the camera baRery begins to get low, certain commands may start to fail or a
connecMon may be refused.
• The CamRanger hardware can only be connected to a single Mac at a Mme.
• A second network connecMon, such as with an Ethernet cable, will likely cause connecMon
failures.
• If there is an inconsistent or intermiRent connecMon, the issue is likely related to the USB
connecMon and different USB cable will ofen fix the problem.
Speed
• The CamRanger has all the same distance and interference limitaMons as normal WiFi. Long
distances and solid objects will slow the connecMon speed.
• The CamRanger applicaMon can handle very large image files. However, waiMng for those files
to transfer from the camera and then over WiFi can be Mme consuming. A common operaMng
mode is to shoot RAW along with a small or medium sized JPG.
• Newer and faster Mac computers do perform beRer overall, parMcularly for intensive tasks
such as showing the 100% resoluMon images.
Commands
• Depending on the camera and the mode, capture can fail if the camera fails to acquire focus.
• Intervalometer and Bulb commands are stored on the CamRanger hardware such that the
Mac does not need to remain on and connected.
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