CAKEWALK UA-1G, Owner'S Manual

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Troubleshooting
If you experience problems, read this chapter first. It contains information that will help you
solve the problem.
* For help with Windows or Macintosh operation, refer to the documentation for your computer
or operating system.
Check the following items, and install the driver as described in “Driver installation and
settings.”
➝
Windows Vista: p. 16, Windows XP: p. 20, Macintosh: p. 25
Could the UA-1G’s [ADVANCED DRIVER] switch be OFF?
Turn the UA-1G’s [ADVANCED DRIVER] switch ON , and install the driver once again.
Is the UA-1G connected correctly?
Make sure that the UA-1G is connected to a USB connector on your computer, or to a self-
powered USB hub (a USB hub that has its own power supply or AC adaptor).
Could other USB devices be connected?
Disconnect all USB devices (other than a mouse and keyboard, if used) from your computer
before performing the installation.
Did you log on to Windows with the appropriate user privileges?
You must log onto Windows using one of the following user names.
• A user name belonging to the Administrators group, such as Administrator
• A user name whose account type is Computer Administrator
* For details, ask the system administrator for your computer.
Could other software be running, perhaps in the background (such as anti-virus software)?
The installation may not occur correctly if other software is running. Be sure to close all other
software before you perform the installation.
Are there any devices labeled “Other,” “Unknown,” or “?/!/X” in the Device Manager?
(Windows)
If driver installation was not completed successfully, the partially installed driver may remain
in an incomplete state.
Uninstall the UA-1G driver as described in “Removing the driver” (p. 51), and then install the
UA-1G once again as described in “Driver installation and settings” (p. 15).
Problems when installing the USB driver
Can’t install the driver successfully
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