Cabletron Systems SmartCell ZX-250, User Manual

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D-2 SmartCell ZX-250 User Guide
Hardware Warranty Technical Support
U
Detailed description of the issue (including history, what you've tried, and conditions under which
you see this occur)
U
Hardware model number, software version and switch configuration (that is, what part types are in
what slots)
D.6 HARDWARE WARRANTY
Cabletron warrants its products against defects in the physical product for one year from the date of receipt by the end
user (as shown by Proof of Purchase). A product that is determined to be defective should be returned to the place of
purchase. For more detailed warranty information, please consult the Product Warranty Statement received with your
product.
D.7 SOFTWARE WARRANTY
Cabletron software products carry a 90-day software warranty. During this period, customers may receive updates and
patches for verified, reported software issues.
D.8 REPAIR SERVICES
Cabletron offers an out-of-warranty repair service for all our products at our Santa Clara Repair Facility. Products
returned for repair will be repaired and returned within 5 working days. A product sent directly to Cabletron Systems,
Inc. for repair must first be assigned a Return Material Authorization (RMA) number. A product sent to Cabletron
Systems, Inc., without an RMA number displayed outside the box will be returned to the sender unopened, at the
sender’s expense.
To obtain an RMA number, contact the Cabletron Technical Support. When you call for an RMA number, your support
representative will spend a few minutes with you, making sure the board is defective. Once they confirm the board is
defective, they will assign an RMA number. Payment, shipping instructions, and turnaround time will be confirmed
when the RMA number is assigned.