SmartCell ZX-250 User Guide D-1
APPENDIX D TECHNICAL SUPPORT
This appendix tells you what to do if you need technical support for your SmartCell ZX-250 switch.
D.1 INTRODUCTION
Cabletron offers several support and service programs that provide high-quality support to our customers. For technical
support, first contact your place of purchase. If you need additional assistance, contact Cabletron Systems, Inc. There
are several easy ways to reach Cabletron Customer Support and Service.
D.2 TELEPHONE ASSISTANCE
Our Technical Support Center is available Monday through Friday, 8am to 8pm Eastern Time, by calling
603-332-9400.
D.3 FAX SERVICE
You can fax support questions to us any time at 603-337-3075.
D.4 ELECTRONIC SERVICES
This service provides online access to Cabletron’s Bulletin Board Service. The BBS may be accessed by dialing
603-335-3358. Our internet account can be reached at [email protected]. You can also check our home pages on the
World Wide Web.
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http://www.Cabletron.com
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http://www.ctron.com
D.5 PLACING A SUPPORT CALL
To expedite your inquiry, please provide the following critical information:
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Your Name
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Your Company Name
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Address
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Email Address
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Phone Number
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FAX Number
Summary of Contents for SmartCell ZX-250
Page 12: ...xii SmartCell ZX 250 User Guide Table of Contents...
Page 16: ...xvi SmartCell ZX 250 User Guide List of Tables...
Page 18: ...1 2 SmartCell ZX 250 User Guide Introduction...
Page 46: ...3 8 SmartCell ZX 250 User Guide Creating an Emulated LAN IP Over ATM and LANE...
Page 92: ...4 46 SmartCell ZX 250 User Guide Performing Hardware Maintenance Switch Administration...
Page 98: ...5 6 SmartCell ZX 250 User Guide Troubleshooting Congestion Troubleshooting...
Page 110: ...A 12 SmartCell ZX 250 User Guide Acronyms...
Page 124: ...C 8 SmartCell ZX 250 User Guide Managing the SmartCell ZX 250 Agent Support...
