54
EN
13 Troubleshooting
13.1 Malfunctions
Fault
Cause
Remedy
Low regenerative indicator is
shown.
Insufficient regenerative in the
regenerative container (
3
).
If there is still regenerative in
the container, regenerative
encrustation may have formed
under the ultrasound sensor.
Refill the regenerative, see chap
-
ter 8.5
Loosen and stir the regenerative.
The product is not supplying
softened water.
No regenerative in the regen-
erative container (
3
).
Power supply interrupted.
Blending not set correctly.
Refill the regenerative, see chap
-
ter 8.3.
Wait 0.5 hours for brine to form.
Manually initiate regeneration for
both exchanger columns, one at
a time.
Establish electrical connection.
Perform settings as described in
the “Setting the water hardness”
section within Start-up.
The product is supplying devi-
ating outlet water hardness.
The product has not been
finely adjusted.
The volume flow was too low
for the hardness setting.
The outlet water hardness still has
to be finely adjusted.
Reset the water hardness and
perform fine adjustment.
No water flow.
Water supply shut off by AQA
Stop.
Check the installation for leaks.
Reset the AQA Stop.
The product is not supplying
softened water or the flow is
insufficient.
Inlet pressure is too low.
Increase inlet pressure (set pres-
sure reducer if necessary) and
start manual regeneration.
Coloured rinsing water at
start-up.
Abrasion particles from ex-
changer resin.
Repeat start-up rinse.
The product cannot be
registered.
The product cannot be con-
nected to a network.
The product cannot be added
to the BWT Best Water Home
app.
Lack of connectivity
Contact the BWT after-sales
service centre on
+49 (0) 6203 / 7373
Mon – Thu: 6:30 a.m. to 6:00 p.m.
Friday:
6:30 a.m. to 4:00 p.m.
An implausible fill level is
displayed.
The regenerative container is
filled past the 100% mark.
Remove any excess regenerative
so that the regenerative container
is filled at most to the 100% mark.
If the fault cannot be remedied by following these steps, please contact our after-sales service department
and quote the series and production number (see type plate on rear of product).
Summary of Contents for Perla hybrid
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