47
EN
9.8
Fault during operation
Fault
Possible source of the
fault
Steps to resolve the fault
1 Fault when down-
loading the app
1.1 Link does not work
Please check the Internet connection and the
availability of the required app store on your
smartphone. Try again. Make sure you have a
QR code reader installed on your smartphone.
1.2 Installation not possible
(Android or iOS)
Check the version of your smartphone operating
system. This must correspond to a supported
version.
1.3 Installation not possible Unfortunately, your operating system is not
supported.
2 Registration in the
app
2.1 Unable to register in
the app
Please check the Internet connection of your
smartphone. Registration is only possible with
an existing Internet connection.
Check the registration details and, if necessary,
reset the password you have chosen.
Occasionally the servers have to be maintained.
In this case, a service message is displaying
indicating a time period for the maintenance.
Please try again after the time period has expired.
2.2 Product is not displayed
Did you activate the product successfully? You
will receive the e-mail confirming successful acti
-
vation after completion of the activation process.
If this is not the case, please contact the BWT
service hotline (after-sales service)
2.3 Device status and app do
not match
Please check the Internet connection of your
product and also make sure that your smartphone
has a valid Internet connection.
After activation for the first time or during opera
-
tion, the status is calibrated just once a day via
GSM. As a result, there may be deviations.
If the deviations persist over a period of several
days, please contact the BWT service hotline
(after-sales service).
2.4 You do not have an
execution message af-
ter triggering an action
(holiday mode, rinse,
regenerate)
Triggering an action can take up to one hour. If
this period has expired, please check the Internet
connection of your product and your smartphone.
If an Internet connection is available and the
period of one hour has expired, please contact
the BWT service hotline (after-sales service).
2.5 Holiday mode cannot be
deactivated
For safety reasons, holiday mode can only be
deactivated on the product itself. Please use
the product.
Summary of Contents for Perla hybrid
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