Pg. 32
6. Restart App and retry
Clear Bluetooth Cache
1. Go to Settings
2. Select “Application Manager”
3. Display system apps (you may need to either swipe left/right or choose from the menu in the top right corner)
4. Select Bluetooth from the now larger list of Applications
5. Select Storage
6. Tap Clear Cache
7. Go back
8. Finally restart the phone
B. iOS
1. In settings, navigate to "Bluetooth"
2. Find Device in list and remove connection
3. Turn off bluetooth and close Bryton Active app in background
4. Turn Bluetooth back on and open Bryton Active app
5. In app, navigate to "Device Manager" in the "Settings Tab"
6. Pair device
If the problem persists, please contact
support
_
C. Other Potential Causes:
China-Region Device (Rider 330/530):
Since Mainland China has its own policies for maintaining regional compliance, the Rider 330/530 devices also
have a China-Region version. China-Region devices can be identified by their unique UUIDs which will contain 1602
or 1603 as the first four digits. These devices can only operate with the corresponding China-Region software and
the China-Region App Server. Because of this, all W-Fi related services will not function properly and devices will
be unable to be paired with the “International” Bryton App. If you have purchased a China-Region device outside
of Mainland China, please contact the original seller for after-sale service, if the seller is unable to provide this
service, please contact Bryton China Support at
II. Force Restart/Reset Device:
If your device is unresponsive or frozen in the on/off screen, please follow the below instructions to soft reboot
your device:
- Rider One/10/15: Press and hold [Menu]+[OK] buttons simultaneously for 2 seconds.
- Rider 15 neo: Press [Power]+[OK] for 2 seconds.
- Rider 310/330: Press and hold all three buttons simultaneously for 2 seconds.
