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SECTION 04:
Software Troubleshooting
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I. General Bluetooth Troubleshooting
When trying to use any type of Bluetooth operation between your phone and Bryton device, please ensure that both
Location/GPS and Bluetooth are turned on. Also ensure that Bluetooth is turned on on your Bryton Device (for
instructions, please see device-specific User Manual).
If still unable to pair/detect device via Bluetooth:
A. Android:
Remove Device from Bluetooth Connections:
Please ensure that the Bryton device is not connected via System Bluetooth settings. To unpair the device from
System
Bluetooth,
follow
the
instructions
below:
1. Go to Phone Settings and select “Connections”
2. Find Bluetooth Settings
3. Under Paired devices, find your Bryton Device and press the Settings icon next to it
4. Select “Unpair”
5. Restart Bryton Active App
6. Under the “Settings” tab, select “Device Manager”
7. If the device is already listed here, please remove it, if not (or after removing the device), press the green (+)
icon.
8. Find the device and select add
Bryton Active App General Access:
1. Go to Phone Settings and select “Apps”
2. Choose “Active” app
3. In “App Settings”, Select “Permissions”
4. Enable “Location”
*After pairing the device with Bryton Active account, “Location” access can be revoked from App Permissions.
Bryton Active App Special Access:
1. Go to Phone Settings and select "Apps"
2. Select Menu/Options in the top right of the screen (may be different in some Android phones)
3. Select "Special Access"
4. Select "Notification Access"
5. Enable Active
