Add-ins
How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
The text format which is used with the Add-In Function differs from the original data. Why? (P-touch Editor 5.x for Windows)
The P-touch Add-In is registered in Microsoft Word, but the P-touch icon or "Brother P-touch" in the Tools menu does not appear as normal. (P-touch
Editor 5.x for Windows)
The P-touch Add-In is registered in Microsoft Word or Excel, but it still cannot be used. (P-touch Editor 5.x for Windows)
I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
Barcodes
The printed bar code image is different from what I see on the P-touch Editor screen. (P-touch Editor 5.x for Windows)
The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
Error Messages
When I try to use the database function, an application error occurs. (P-touch Editor 5.x for Windows)
I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
Operations
My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
I want to know how to use P-touch Editor. (P-touch Editor 5.x for Windows)
The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for
Windows)
The printing date/time is not printed. (P-touch Editor 5.x for Windows)
P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
Error Messages/LED Indications
LED Indications
What do the indicator lights mean?
The power light is frequently blinking in orange indicating “Now Cooling” , or a data transmission error appears on my computer when printing
continuously. What should I do?
Wi-Fi® and Bluetooth® lamps are lit in blue but the printer cannot communicate with other devices via a wireless LAN.
Error Messages on your Computer's Screen
The power light is frequently blinking in orange indicating “Now Cooling” , or a data transmission error appears on my computer when printing
continuously. What should I do?
When I try to use the database function, an application error occurs. (P-touch Editor 5.x for Windows)
When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:"
appears. What should I do?
"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
Error messages do not appear when using the USB connection of my printer.
Connecting to a Computer
Installation Failure
I cannot install the printer driver because the installation stops after I connect the printer to my computer.
The paper settings specified from the server computer are not reflected on the client computer.
"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
Cannot Print
Printing is not possible. (USB connection)
I have an occasional printing problem.
I cannot print in Windows 10 using Bluetooth® even though my machine and computer are paired.
Wi-Fi
Bluetooth
Wi-Fi® and Bluetooth® lamps are lit in blue but the printer cannot communicate with other devices via a wireless LAN.
I cannot print in Windows 10 using Bluetooth® even though my machine and computer are paired.
Network Settings
I have an occasional printing problem.
Connecting to a Mobile Device
Bluetooth
Wi-Fi
Printing
Cannot Print
My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
Printing is not possible. (USB connection)
When I print a long label or many labels continuously, printing suddenly stops.
I have an occasional printing problem.
I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for
Windows)
I connected multiple printers of the same model to one computer but can only print from one of them.
I cannot print in Windows 10 using Bluetooth® even though my machine and computer are paired.
My printer has suddenly stopped printing.
Print Quality/Print Settings
My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
The print quality is poor, and the image is too light or dark.
When I try to print multiple pages via Bluetooth® from a Windows 8 computer, it takes a long time for the printing to start and finish.
When printing from an application, the application's "Collate" setting does not work correctly.
RJ-3150