Braillo 300 S2, User Manual

Page: 91 / 93

7.2 Warranty
This product left the factory in a good working condition in accordance with the technical specifica -
tions and carries a warranty of 3 years on parts valid from the date of delivery from Braillo Norway
A/S.
The warranty includes:
• Replacement of defect part(s)
• Shipping cost for the replaced part(s)
The warranty excludes:
• On-site part replacement (labour, travelling and living expenses for a service engineer)
• Shipping costs for sending the faulty unit back to Braillo Norway A/S (see below).
• Altered product (except as authorized by Braillo Norway A/S) or product not installed or main-
tained in accordance with Braillo Norway’s instructions.
• Customs and duties
• Incidents involving Force Major (for example flooding, earth quake etc. damaging the product).
Should a replacement part be required, please do the following:
Send us a “Warranty request form”. Please refer to the next page to see the actual form. The form can
also be found on the enclosed CD-ROM. After completing the form, please return it to Braillo Norway
A/S by e-mail, fax or regular mail. When received, the parts will be shipped as soon as possible.
What to do with the defective part(s):
If a communication has been made to our service department, and an approval has been given, it will
not be necessary to return the part(s) to Braillo Norway A/S. In all other cases, the part(s) must be
returned to Braillo Norway A/S as soon as possible. If the part(s) has/have not been received by Braillo
Norway A/S within 2 months from the date of issuing the “Warranty request form”, this is no longer
regarded as a warranty matter and an invoice will be issued and sent.
BRAILLO
l
NORWAY AS B 300 S2
91