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CIP5000 series storage

Troubleshooting | en

59

Bosch Security Systems B.V.

User manual

2019-10 | V01 | F.01U.380.030

21

Troubleshooting

This section focuses on how to solve problems that may occur during the lifetime of the
CIP5000 enclosure.
Frequently asked questions for customers include hard disk problems, how to know when
problems occur on the hard disk, and how to create and send service reports to technical
support personnel.

21.1

How to diagnose hard drive failures

If the hard disk suffers from an error, and there will be a failure or failure has occurred, it
needs to be replaced.

Notice!

The hot swappable hard drives on the CIP5000 models can be replaced without shutting
down the system.

There are several ways to get to know hard disk failures. In the Management GUI, you can find
it out from the event frame, or form the Physical Drives information. And you can also directly
check the status LEDs of hard drives.

21.1.1

Check HDD status LEDs

If you are near a device, the quickest way to check the status of your hard drives is to simply
view the hard drives status LED indicators, and check the other status indicators on the right
side of the front panel to help diagnose any problems that might exist.

Red Drive Status (Replace this drive)

Activity (dark), under normal conditions this will
flash blue color when there is activity on the drive.

For more details hard drive status LED, system status LED and global RAID status LED, refer
to

Front panel LEDs, page 11

.

21.1.2

Check HDD status in Management GUI

To view the event frame, click

Show Event Frames

in the Management GUI header and check

the list under the

Device

. Any HDD problems will be displayed in the far right column and the

top row of the event table will list the installed physical drives.
In addition, in the Management GUI, you can access the

Physical Drives List

. To view the

physical drives list, expand the individual enclosure icon in the tree view, and view the
physical drive icon for the enclosure.
To display information for any slot, you can expand the physical drives icon in the tree view to
display the link for each slot, or click the slot in the physical drive list, or click the slot in the
virtual enclosure displayed in the menu.

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Summary of Contents for CIP-5316-JBOD

Page 1: ...CIP5000 series storage CIP 5316W 00N CIP 5424W 00N CIP 5316 JBOD en User manual ...

Page 2: ......

Page 3: ... 5 2 Install enclosure on the rack 18 5 2 1 Install the enclosure 20 5 2 2 Install or remove the secure cover 22 5 3 Install disk drives 22 5 3 1 Drive slot numbering 23 5 3 2 Remove the drive carrier 23 5 3 3 Install 3 5 disk drive in the carrier 24 5 4 Management path connection 25 5 4 1 SAS JBOD expansion 25 5 5 Connect the power supply 26 5 6 Power on 27 6 Management GUI 28 6 1 Login 28 6 1 1 ...

Page 4: ...e management 43 12 5 1 Import a configuration script 43 12 5 2 Export a configuration script 43 12 5 3 Save a service report 43 12 6 Email service 44 12 6 1 Stop Email service 44 12 6 2 Restart Email service 45 12 6 3 Email settings 45 12 6 4 Send test Email message 45 13 Performance monitoring 46 14 Controllers 48 14 1 View controller information 48 14 2 View controller statistics 48 14 3 Control...

Page 5: ...019 10 V01 F 01U 380 030 21 1 2 Check HDD status in Management GUI 59 21 1 3 Prevent HDD problems 60 21 2 Rebuild a disk array 61 21 2 1 How to rebuild a disk array 61 21 3 How to save a service report 63 21 4 How to diagnose the alarm buzzer 64 21 4 1 How to disable the alarm buzzer 64 ...

Page 6: ...s subassemblies Warning Turn off the power and disconnect the power cord before servicing this device 1 1 RoHS compliance CIP5000 series storage Hazardous substance table according to SJ T 11364 2014 Pb Pb Hg Hg Cd Cd Cr 6 Cr 6 PBB PBB PBDE PBDE PCBA X O O O O O Housing enclosures X O O O O O Cables O O O O O O Power supply units X O O O O O Batteries X O O O O O This table was created according t...

Page 7: ... management software suite as well as hot swappable hard drives CIP5000 series storage devices are integrated servers with built in RAID storage functions thus eliminating the need for additional servers RAID controller cards and separately connected storage cases CIP5000 series storage uses thoroughly tested and proven RAID engines and can maximize reliability all of the drive bays are hot swappa...

Page 8: ...l built in storage 128GB M 2 Number of HDD supported Up to 96 HDD via 5 JBODs Up to 104 HDD via 5 JBODs USB ports Front two USB 2 0 Rear four USB 3 0 Expansion slot 1x8 lane gen3 1x1 lane gen3 1x4 lane gen3 I O port PS 2 x 1 D Sub Port x 1 DVI Port x 1 HDMI Port x 1 Audio 5 1 jack RAID levels supported 0 1 1E 3 5 6 10 0 1 30 50 60 Hot spares Multiple global or dedicated hot spare drives with rever...

Page 9: ...6 in Safety EMI CE CCC Warranty 3 years limited warranty Model CIP JBOD General Form factor 3U 19 rack mount Function JBOD storage expansion cabinet for CIP5000 Drives SAS 3 Gb s or 6 Gb s SATA 3 Gb s or 6 Gb s System AC input 100 240 VAC 60 50Hz Current maximum 8A Power supply 550W 1 1 550W in default Power consumption 177 9 watts w SAS drives 44 9 watts without drives Fan Non swappable Temperatu...

Page 10: ...ive carriers from being unintentionally removed Defective drives shall be replaced immediately in order to ensure data availability If any drive failed a hot spare drive automatically replaces a failed drive thus ensuring the fault tolerant integrity of the logical drive The self contained hardware based RAID logical drives provide maximum performance in a compact external enclosure 4 1 1 Front pa...

Page 11: ... hard disk status and hard disk activity indicators on the hard drive carriers have the same functions as those on CIP 5316W 00N enclosure The LEDs of power system status global hard disk activity and system heartbeat indicator on the right handle have the same functions as those of CIP 5316W 00N 4 1 3 Front panel LEDs With the power supplies connected the system can now be powered on To power on ...

Page 12: ... of any logical drive or system is rebuilding Global HDD activity Blue flash One or more drives are being accessed Blue No drives are being accessed System heartbeat Blue flash Firmware and software are operating normally OPAS USB Green OPAS device USB disk is detected Green flash OPAS operation is in progress Red OPAS operation has failed Drive Status OK Activity Figure 4 5 Hard disk drive carrie...

Page 13: ...CIP 5316W 5424W 00N The rear panel of CIP 5424W 00N is almost the same as the rear panel of the CIP 5316W 00N except for its higher profile The form factor of the CIP 5424W 00N is 4U and the form factor of the CIP 5316W 00N is 3U The rear panel is where you connect power cables I O connections IPMI port audio out in video VGA USB serial ports COM1 serial port and SAS port Backend Controller card B...

Page 14: ...e rear panel include LEDs for Ethernet data ports and LEDs for each hot swappable PSU LED Description Ethernet The LED locates on the upper left of each port Orange Ethernet connected Orange flash There is activity on the port Off steady No connection has been established Link Act and Speed The LED locates on the upper right of each port Orange 100 Mbps Green 1000 Mbps LED Description PSU 1 or PSU...

Page 15: ... Management GUI display USB Connection to USB keypads Data transfer to or from USB storage devices Audio input Input from a peripheral audio device such as a plug in microphone Audio output Output to a peripheral audio device such as a speaker Audio Mic Connection for microphones 4 2 4 Rear panel LEDs of CIP 5316 JBOD Controller LEDs SFF 8644 SAS Expansion Port Link Status LED x 2 IOM Status LED L...

Page 16: ...escription D sub VGA Two SFF 8644 connectors for SAS 1 and 2 When connecting these ports to a CIP 5316W 5424W 00N or other JBOD be sure to adjust the cable connectors appropriately Each SAS port has a connection activity indicator Display Port Video connection for Display Port monitors which is used for diagnosis or other system maintenance functions 4 3 Secure cover The CIP5000 enclosure include ...

Page 17: ...rage Hardware en 17 Bosch Security Systems B V User manual 2019 10 V01 F 01U 380 030 Tubular cam lock Figure 4 8 CIP 5316W 00N with secure cover unlocked Tubular cam lock Figure 4 9 CIP 5424W 00N with secure cover locked ...

Page 18: ...on guide Optional Sliding rail assembly for rack mounting CIP 5316 JBOD The packing box contains the following items CIP 5316 JBOD storage enclosure Two 1 83m 6 ft power cords SFF 8644 external SAS cable DB9 to RJ11 serial data cable Screws for disk drives Front panel bezel cover Quick installation guide Optional Sliding rail assembly for rack mounting 5 2 Install enclosure on the rack The instruc...

Page 19: ...the rails unless they are installed with screws as instructed Caution The rails available for the CIP enclosure hardware are designed to safely support that CIP enclosure hardware when properly installed Additional loading on the rails is at the customer s risk Caution Bosch cannot guarantee that the mounting rails will support your CIP enclosure hardware unless you install them as instructed Inst...

Page 20: ... Install the enclosure Support flange on the front end of each rail Front right label Front left label Guide pins on rails align with holes in the rack post Figure 5 1 Installing the rails onto the rack Rail ends attach on the outside of the front and rear rack posts Figure 5 2 Rail ends attach to the outside of each post ...

Page 21: ...he rack post Vertical rack post Figure 5 5 System installed in rack To install the enclosure hardware into a rack with the supplied rails 1 Check the fit of the rails in your rack system 2 Adjust the length of the rails as needed The rear half of the rail slides inside the front half The rail halves are riveted together so no adjustment screws are needed The front left and front right rail ends ar...

Page 22: ...ock insert the key into the lock and turn counter clockwise 2 Insert the tab on the right side of the cover into the slot receptacle on the right handle 3 Place the cover in position and push in the latch release to the left of the keyhole 4 Push the cover into position so that the tab on the right side inserts into the receptacle on the right handle when releasing the latch 5 Insert the key and t...

Page 23: ...5 6 7 8 9 10 11 12 13 14 15 16 2 3 4 Figure 5 7 Drive slot numbering for 3U models 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 Figure 5 8 Drive slot numbering for 4U models Slot numbering is mapped in the web based system Management GUI Insert all of the drive carriers into the enclosure to ensure proper airflow even if you do not populate all the carriers with disk drives Cauti...

Page 24: ...rrier with HDD installed front view 5 3 3 Install 3 5 disk drive in the carrier Obey the following instructions to install 3 5 hard disk drives into the drive carriers 1 Remove a disk drive carrier 2 Carefully lay the disk drive into the drive carrier at the front so that the screw holes on the sides line up correctly with the power and data connectors facing away from the carrier handle 3 Insert ...

Page 25: ... an Ethernet cable to the network connector or standard NIC in the Host PC Attach the other end of the Ethernet cable to one of the ports on the standard network switch 2 Attach one end of an Ethernet cable to one of the ports on the standard network switch Attach the other end of the Ethernet cable to an Ethernet port 1000 BASE T on the back of the server If you have more than one CIP5000 system ...

Page 26: ...IP5000 subsystems and SAS JBOD expansion cabinets first power on the JBOD 5 5 Connect the power supply Insert one power cable into the power receptacle for each power supply unit PSU and connect the each PSU to a suitable power source The enclosure is equipped with two PSU using an N 1 arrangement Each PSU has a status LED After power on check the LEDs on each PSU on the rear of the unit These ind...

Page 27: ...r cords before maintaining the CIP5000 units 5 6 Power on Notice If you are using JBOD storage expansion power on the JBODs first With the power supplies connected the system can now be powered on To power on the subsystem press the power button on the left handle then observe OPAS LED on the left handle and LEDs on the right handle See also Front panel LEDs page 11 ...

Page 28: ...ating system you are using 6 1 2 Network login Notice For the CIP5000 series storage running with the Windows operating system it is necessary to disable the Windows Firewall in order to permit access to the Bosch Management GUI through the network If the Firewall is running you can not access the Management GUI from the network You can access the Management GUI from any computer with network conn...

Page 29: ... choose regular connection or secure connection you can log into the Management GUI and your user password is always secure 6 1 3 Login screen When the opening screen appears 1 In the User Name field enter administrator 2 In the Password field enter password 3 Click the Login button The user name and password are case sensitive After successful login please modify the default user name and passwor...

Page 30: ...ee mains parts Header Tree view Management view 6 2 1 Use the header The Header contains the following items Language Choose a display language View To view the event frame Logout To logout 6 2 2 Use the tree view The tree view provides access to all components of the CIP5000 system software management RAID controller enclosure physical drives disk arrays logical drives and spare drives The figure...

Page 31: ...played 6 3 Choose a display language The Management GUI is available in the following languages English Simplified Chinese To change the display language 1 Click the Language drop down menu in the Header 2 Highlight the language you prefer Management GUI displays in the chosen language 6 4 View the event frame To view the event frame click Show Event Frame in the Header To hide the event frame cli...

Page 32: ...n of the event You can also view events by clicking the Subsystems icon in the tree view then clicking the Event tab in the management view 6 5 Logout There are two ways to log out Close your browser window Click Logout on the Management GUI Header Clicking Logout brings you back to the Login screen After logging out you must enter your user name and password to log in again ...

Page 33: ...ation and virtual enclosure set temperature thresholds for warnings and enable disable warning buzzer Disk Arrays manage disk arrays Spare Drives manage spare drives Logical Drives Summary read only logical drive information display Click the subsystem IP address and model name listed under the Subsystems top level menu icon in tree View In the Information tab the following information for the sub...

Page 34: ...r settings View background activities parameters settings To view current background parameter settings 1 Click the Subsystem icon of the subsystem on which you want to view background activities 2 Click the Background Activity Parameters menu expander to view the current parameter settings The parameters listed are as follows Rebuild Rate Background Synchronization Rate Logical Drive Initializati...

Page 35: ...array automatically begins to rebuild with a spare drive If a spare drive with sufficient capacity is not available but the automatic rebuild feature is enabled the disk array begins to rebuild automatically after you remove the failed physical drive and install an unconfigured physical drive in the same slot If a spare drive with sufficient capacity is not available and the auto rebuild feature i...

Page 36: ...schedule To set up a schedule click the menu expander on the right side of the Scheduler tab and select the redundancy check schedule Redundancy check rate To change the redundancy check rate setting in the Background Activity Settings menu 1 Click the Redundancy Check Rate drop down menu and select a rate Low Less system resources are used for redundancy check and more system resources are used f...

Page 37: ...ia patrol is a routine maintenance routine that checks the magnetic media on each disk drive Media patrol is enabled by default on all disk arrays and spare drives Media patrol relates to media rather than the data recorded on the media If a media patrol encounters a critical error it will trigger PDM if PDM is enabled on the disk array Media patrol settings You can enable or disable media patrol ...

Page 38: ... the Subsystem in the tree view 2 Click the Scheduler Menu Expander on the right of the Scheduler tab 3 Scroll down to the plan options for the menu you want to view Schedule options are Add Media Patrol Schedule Add Redundancy Check Schedule Add Spare Check Schedule Delete Schedule 9 2 View or modify an existing activity schedule To view existing schedules including the recurrence start time and ...

Page 39: ...ooting tracking and monitoring subsystems To view save or clear the subsystem event log 1 Click the Subsystem in the tree view 2 Click the Event Menu Expander 3 Select Runtime Events or NVRAM Events 4 To save the event log as a simple text file click the Save button in either menu 5 To clear the log and begin the refresh click the Clear Event Log button ...

Page 40: ...dministrative Tools icon 2 Click the Restore Factory Defaults link to display a new menu 3 Select the check boxes for the settings you want to restore to the factory default values 4 Click the Submit button to restore the selected settings to their default values To deselect all options and start over again click the Reset button The default setting options are Firmware default settings Background...

Page 41: ... Privilege 7 Click the Submit button The Administrator or Super User can change password of other users 12 2 1 Change your own user settings To change your own user settings 1 Log into Management GUI under your own user name 2 Click the Administrative Tools icon 3 Click the User Management icon 4 Click the Settings tab in Management View 5 Enter or change the display name or mail address 6 Click t...

Page 42: ...users to create but not delete disk arrays and logical drives change RAID levels change stripe sizes and change the settings for components such as disk arrays logical drives physical drives and controllers Super Allow the user to fully access all functions including creating and deleting users changing other user settings and deleting disk arrays and logical drives The default Administrator accou...

Page 43: ...nt menu 4 From the Type drop down menu select Configuration Script 5 Click the Import button 6 Click Browse and locate the file Configscript txt on the host PC 7 Click the Submit button The configuration script is automatically loaded and applied 12 5 2 Export a configuration script You can save the configuration from one subsystem export it and then import it to automatically configure your other...

Page 44: ...rk Info Virtual port Phydriv Info Basic physical drive information Phydriv Verbose Info Full physical drive SWMGT Info Software management Service Setting Email Service Setting Webserver Spare Info Basic spare drive information Spare Dump Info Diagnostic information Spare Verbose Info Full spare Drive information Statistic Info Subsystem info User Info 12 6 Email service Email service enables the ...

Page 45: ...ng Email choose a startup type Automatic default Starts and runs with the subsystem Manual You start the service when you need it Under Email Server Settings SMTP Server IP address SMTP Authentication under Email Server Settings The Yes option enables authentication The No option disables SMTP Authentication under Email Server Settings Username Required if SMTP authentication is enabled SMTP Authe...

Page 46: ... the logical drives you want to view Total of all logical drives Up to 4 devices 6 Under Physical Drive select the metric you want to view from the Measurement drop down menu 7 Check the boxes for the physical drives you want to view Total of all physical drives Up to 4 devices I Os per second Since the performance monitor is a real time display it does not accumulate information and there is no c...

Page 47: ...ual 2019 10 V01 F 01U 380 030 I Os per second Read Write physical drive Read bandwidth Write bandwidth Maximum Read latency in ms Maximum Write latency in ms Average Read latency in ms Average Write latency in ms Minimum Read latency in ms Minimum Write latency in ms Write Regs Read Regs ...

Page 48: ...re revision WWN Supported SCSI protocol Setup package version Setup package creation date Click the Advanced Information menu expander to view advanced information Advanced controller information includes Memory Type Memory Size Flash Type Flash Size Preferred Cache Line Size Cache Line Size Coercion Enabled Disabled Coercion Method SMART Log Enabled Disabled SMART Polling Interval Write Back Cach...

Page 49: ...o manage 3 Click the Settings tab 4 Change settings as required Enter change or delete the alias in the Alias field Coercion Check the box to enable or uncheck to disable Coercion Method Choose a method from the drop down menu GBTruncate 10GBTruncate GrpRounding TableRounding Write Back Cache Flush Interval Enter a value into the field 1 to 12 seconds HDD Power Saving Select time periods from the ...

Page 50: ...wer supplies fans browsers temperature sensors and voltage sensors In the virtual enclosure that appears at the top of the menu move the cursor over the icon to view the statistics on status and relevant conditions of the fans power supplies and temperature sensors Enclosure information menu 15 2 Temperature sensor settings When the internal temperature reaches a high level the temperature thresho...

Page 51: ...1 F 01U 380 030 15 3 Buzzer settings You can enable or disable the audible enclosure alarm buzzer To enable or disable the buzzer 1 Click Enclosures in the tree view 2 Click the Buzzer menu expander 3 Scroll to Settings and click the check Enable Buzzer option box 4 Click the Submit button ...

Page 52: ...any slot Expand the physical drive icon in the tree view to display a link for each slot Click on the slot in the physical drive list Click on the slot in the virtual enclosure that displays in the menu Information for individual physical drives includes Physical drive information Physical Drive ID Location Enclosure Slot Alias Physical Capacity Configurable Capacity Used Capacity Block Size Bytes...

Page 53: ... User manual 2019 10 V01 F 01U 380 030 SMART Error Logging Command Queuing Support Command Queuing Enabled Disabled Queue Depth Maximum Multiple DMA Mode Supported Maximum Ultra DMA Mode Supported DMA Mode Drive Temperature C F Reference Drive Temperature Power Saving Mode ...

Page 54: ...ress or Advanced disk array creation menu Note that there must be physical drives available in order to create menu for any disk arrays To view information for existing disk arrays click on the icon in the tree view or click on the array name in the disk array list Use the individual array menu to create or delete logical drives to change settings Alias and start stop PDM Media Patrol and Power Ma...

Page 55: ...een replaced the logical drive automatically starts rebuilding in order to restore redundancy fault tolerance When the logical drive is rebuilding it keeps operating and the data is available However access is slower due to the rebuilding operation 17 1 Logical drive management Logical drives derive from disk arrays In the tree view you can see the icons for the logical drives that belong to each ...

Page 56: ...s Spare Drive ID Physical Drive ID Spare Type Revertible Yes No Operational Status Spare Check Status Physical Capacity Configurable Capacity Block Size Drive Interface Model Location Configuration Status Serial Number Firmware Version 18 1 Run spare check Spare check verifies the operation status of your spare drive In addition you can schedule a spare check To check the spare drive 1 Click the S...

Page 57: ...0 V01 F 01U 380 030 19 Logical drive summary Logical Drive Summary displays a list of all logical drives in the subsystem This list does not place logical drives under the disk array nor under the enclosure in which they are located This menu operates in the same way as the menu of Logical Drives ...

Page 58: ...t affecting system operation Notice In a redundant system you do not need to power down the server you can disconnect the power cord from the failed PSU and replace the PSU with a new one 20 1 Remove the failed PSU To remove the failed PSU 1 Verify that the PSU status indicator is red 2 Unplug the power cord 3 Hold onto the power supply handle while pressing the locking lever towards the power sup...

Page 59: ... status of your hard drives is to simply view the hard drives status LED indicators and check the other status indicators on the right side of the front panel to help diagnose any problems that might exist Red Drive Status Replace this drive Activity dark under normal conditions this will flash blue color when there is activity on the drive For more details hard drive status LED system status LED ...

Page 60: ...nning and Auto Rebuild is enabled if there are unused spare drives If using a spare drive make sure it is working and available 21 1 3 Prevent HDD problems It is recommended that you always have a spare drive running and run Media Patrol as a background activity so that the data can be migrated from a failed HDD to a spare hard disk before the problem gets worse In the Management GUI Media Patrol ...

Page 61: ...k array When you rebuild a disk array actually you are rebuilding the data on a physical drive In the event of a physical drive failure in a disk array if a sufficient spare drive is available the disk array automatically begins to rebuild using the spare drive If there is no spare drive with sufficient capacity but the Auto Rebuild function is enabled the disk array starts rebuilding automaticall...

Page 62: ...ove the cursor to select Start Rebuild A new menu displays Background Activities Start Rebuild 1 The source drive and target drive to be rebuilt are now defined In the new menu select the Source Physical Drive and Target Physical Drive and click the Submit button Background Activities Start Rebuild 2 The progress of the rebuild is displayed in the Background Activities information display Backgrou...

Page 63: ...ate the path where you want to save the file on the host PC and click the Save button in the pop up menu The report is saved as a compressed HTML file on your host PC 4 Double click the downloaded file to extract it 5 Double click the report to open it in your default browser Once you have created a service report file you can email it to your technical support representative The Service Report in...

Page 64: ...ounds Check the red or orange indicators on the front and rear of the enclosure Check the new messages if the email notification is enabled Check the event log During continuous beeps the buzzer sounds in various alarm patterns simultaneously Alarm buzzer patterns Pattern 2 Alarm Pattern 2 is three short beeps after a long period of silence and then repeat This indicates a serious problem such as ...

Page 65: ...ubleshooting en 65 Bosch Security Systems B V User manual 2019 10 V01 F 01U 380 030 2 Click Enclosures in the tree view 3 Click the Buzzer menu expander scroll to Settings and un check the Enable Buzzer 4 Click the Submit button ...

Page 66: ...66 Troubleshooting CIP5000 series storage 2019 10 V01 F 01U 380 030 User manual Bosch Security Systems B V ...

Page 67: ......

Page 68: ...Bosch Security Systems B V Torenallee 49 5617 BA Eindhoven Netherlands www boschsecurity com Bosch Security Systems B V 2019 ...

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