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58300000187895 ARA EN A

MAY 2015

Service Manual for Bosch Benchmark Series Induction Slide-in Ranges

Page 2 of 36

Copyright by BSH Home Appliances Corporation

1901 Main St

▪ Suite 600 ▪ Irvine, CA 92614

800 944-2904

This material is intended for the sole use of BSH authorized persons and may contain confidential and proprietary information. Any unauthorized review, use, copying, disclosure, or distribution in any format is prohibited.

TABLE OF CONTENTS

Symbols Used In This Manual .................................................. 3

Important Safety Information .................................................... 4

Safety before Servicing the Appliance .................................. 4

General ....................................................................................... 6

Models ................................................................................. 6

Data Plate ............................................................................ 6

Technical Details .................................................................. 7

Warranty ............................................................................... 7

Oven Operation ......................................................................... 8

Allowable Operating Range by Cooking Mode...................... 8

Heating Elements ................................................................. 8

Elements Used by Cooking Mode ................................. 8

Element Duty Cycles ..................................................... 9

Setting Temperature Offsets .......................................... 9

Cooling Fan ........................................................................ 10

Cooktop Operation .................................................................. 11

Element Ratings ................................................................. 11

Additional Information ......................................................... 11

Warming Drawer Operation .................................................... 12

Service and Repair: Oven ....................................................... 13

Doors ................................................................................. 13

Addition of Flat Springs to Door Assembly ................... 13

Removing and Reinstalling the Door ........................... 13

Replacing Hinges ........................................................ 14

Replacing the 2-Pane Glass Pack ............................... 15

Door Latch/Motor Assembly ............................................... 16

Replacing the Latch/Motor Assembly .......................... 17

Oven High Temperature Cutout (HTC) ............................... 17

Resetting and Replacing the HTC ............................... 18

Control Panel...................................................................... 18

Replacing the Control Panel Assembly ........................ 19

Replacing the Display Module ..................................... 19

Cavity Lights ....................................................................... 20

Replacing a Lamp ....................................................... 20

Convection Fan, Ring Element and Motor .......................... 20

Replacing the Convection Fan Blade .......................... 21

Replacing the Ring Element ........................................ 21

Replacing the Convection Fan Motor .......................... 21

Broil Element ...................................................................... 22

Replacing the Broil Element ........................................ 22

Bake Element ..................................................................... 22

Replacing the Bake Element ....................................... 22

Temperature Sensor .......................................................... 23

Control Module (Relay Board) ............................................ 23

Replacing the Control Module ..................................... 23

Cooling Fan ........................................................................ 24

Replacing the Cooling Fan .......................................... 24

Hinge Receivers ................................................................. 25

Replacing the Hinge Receivers ................................... 25

Service and Repair: Cooktop .................................................. 26

Replacing the Maintop ........................................................ 26

Additional Information ......................................................... 26

Service and Repair: warming drawer ..................................... 27

Removing the Drawer Assembly from Housing .................. 27

Replacing the Drawer Assembly in Housing ....................... 27

Replacing the Element ....................................................... 27

Repairing a Drawer that Binds ............................................ 28

Troubleshooting ...................................................................... 29

Error Codes ........................................................................ 29

Service Mode ..................................................................... 34

Accessing Service Mode ............................................. 34

Setting the Option Code .............................................. 34

Displaying Error Memory ............................................. 35

Testing Relays ............................................................ 35

Testing Front Panel ..................................................... 35

Wiring Diagrams and Schematics ....................................... 35

Additional References ............................................................. 36

QuickFinder ........................................................................ 36

Technical Support .............................................................. 36

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Summary of Contents for Benchmark Series

Page 1: ... manual is designed to be used by qualified service personnel only Due to the complexity and the risk of high voltage electrical shock Bosch does not recommend that customers service their own units This material is intended for the sole use of BSH authorized persons and may contain confidential and proprietary information Any unauthorized review use copying disclosure or distribution in any forma...

Page 2: ...Replacing the Latch Motor Assembly 17 7 3 Oven High Temperature Cutout HTC 17 7 3 1 Resetting and Replacing the HTC 18 7 4 Control Panel 18 7 4 1 Replacing the Control Panel Assembly 19 7 4 2 Replacing the Display Module 19 7 5 Cavity Lights 20 7 5 1 Replacing a Lamp 20 7 6 Convection Fan Ring Element and Motor 20 7 6 1 Replacing the Convection Fan Blade 21 7 6 2 Replacing the Ring Element 21 7 6 ...

Page 3: ... contain confidential and proprietary information Any unauthorized review use copying disclosure or distribution in any format is prohibited 1 SYMBOLS USED IN THIS MANUAL WARNING this symbol alerts you to dangers that may result in bodily injury or death CAUTION this symbol alerts you to actions that may result in damage to the product or property NOTICE this symbol alerts you to important informa...

Page 4: ...n accordance with the appropriate regulations Do not under any circumstances cut or remove the separate ground wire or the third ground prong from the power cord plug Improper grounding or reverse polarization will cause malfunction which can damage the appliance and create an electrical shock hazard Make sure the circuit is properly grounded and polarized in accordance with applicable local codes...

Page 5: ...materials which could release harmful inhalants and may cause damage to the appliance After cleaning or polishing always rinse the cleaning polishing materials with clear water and wipe dry with a clean soft non abrasive cloth WARNING What to do if you smell gas Do not try to light any appliance Do not touch any electrical switch Do not use any phone or cell phone in the building Immediately call ...

Page 6: ...uction elements The ovens feature European convection and there is a 400W warming drawer with push to open PTO slides as well The ranges feature VFD red and white displays with touch controls for operation of the electric oven and touch controls on the surface of the cooktop to control the induction elements The doors are QuietClose for smooth and quiet operation The door skin and warming drawer f...

Page 7: ...40V 13 800W Wattage 208V 11 400W Volts 120 208VAC or 120 240VAC 60Hz Circuit 40A or 50A check local code Power Cord 4 prong 50A 55 142cm long Power cord factory installed on Canadian ranges only For US models use power cord set marked For Use with Ranges with 120 240V 40 amp minimum rating 3 4 Warranty The product is warranted to be free from defects in materials and workmanship for a period of 36...

Page 8: ...lude an 8 pass 3800W broil element 4 pass 2400W bake element and 2000W ring element The warming drawer has a 400W element When the oven door is opened all heating elements and the convection fan will pause When the door is closed cycling will continue 4 2 1 Elements Used by Cooking Mode The table below reflects the elements which are used for each cooking mode Cooking Mode Elements Used Descriptio...

Page 9: ... the upper element is used than the lower Convection Multi rack Conv Element Conv Fan Heat is generated by the convection ring element and circulated by the convection fan Pizza Broil Bake Conv Fan Upper and lower elements cycle to maintain oven temperature and the heat is circulated by the convection fan 4 2 2 Element Duty Cycles The Preheat Fast Preheat and Regulate tables that follow reflect th...

Page 10: ...keys always enter the value as 2 digits i e 05 The new value is saved when the display changes from edit mode back to display mode 5 Press Clear On Off to exit the Settings menu Example A 25 offset will result in a cavity temperature of 350 when the cooking temperature is set to 325 for any of the cooking modes affected by the Offset Similarly a 25 offset will result in a cavity temperature of 300...

Page 11: ...el O When a burner is turned on power flows to the coils of the induction element As the current runs through the coils a fluctuating magnetic field is created When a ferromagnetic pan is placed on the burner the iron molecules in the pan move from north to south and vice versa causing friction which generates heat The heat is transferred from the pan to its contents but the cooktop itself will no...

Page 12: ...t point The element is then turned off until cavity temperature is 34 F 1 C below set point There are three temperature settings LOW 115 F 46 C MED 127 F 53 C and HIGH 144 F 62 C When the Warming Drawer key is pressed MED default temperature will be displayed To accept this setting the Enter key may be pressed or alternatively the Warming Drawer key may be pressed again to cycle through the temper...

Page 13: ...he Door To remove the door 1 Open door completely 2 Flip right and left hinge levers back to open as shown below be sure the levers are in the fully open position The RH and LH hinges differ slightly but operate in the same manner CAUTION Avoid injury when removing and replacing oven doors Be sure range is cool enough for handling Position hinges properly see Figure 4 Grasp door only by sides not ...

Page 14: ...hinge receiver slots 4 Flip the right and left hinge levers forward until they are fully closed 5 Open and close the door carefully to confirm that the door is installed correctly and securely and does not appear to be askew when closed 7 1 3 Replacing Hinges The doors on Bosch Benchmark series slide in ranges are QuietClose and operate using one dampen hinge and one spring hinge The hinges are of...

Page 15: ...ass pack and hinges away from the outer door glass skin assembly and lay flat on the work surface 7 Lift the two pieces of insulation off the inner support frame assembly and set aside 8 Remove the screws on the upper right and lower left which secure the hinges to the inner support frame 9 Lift the inner support frame upwards to access the hinges 10 Install new right and left hinges and reassembl...

Page 16: ...g all remnants of broken glass install the new glass pack assembly and reassemble the door 11 Test operation of the door by fully opening and closing it several times 7 2 Door Latch Motor Assembly The motorized door latch MDL mechanism 120VAC 60Hz 4 3W has 2 switches the door switch and the lock unlock switch The latch will automatically lock when mode and temperature selectors are set to Self Cle...

Page 17: ...old the latch hook and slide the latch assembly a little to the left to disengage it from the small support bracket that sits directly behind it then pull the latch forward 4 Disconnect the wires 5 Install the new latch motor assembly reconnecting the wires and engaging the latch correctly with the latch support bracket 6 Position the latch plate with the curved corners at the bottom and reinsert ...

Page 18: ...ove or slide the latch motor assembly aside as described in the Replacing the Latch Motor Assembly section 3 Using a right angled screwdriver remove the two screws securing the HTC to its mounting bracket 4 Disconnect the wires and remove the HTC 5 Install the new HTC 6 Reinstall or reposition the latch motor assembly 7 Reinstall all parts reconnecting wires as necessary refer to the Service Guide...

Page 19: ... Front Panel Test is available in Service mode See the Service Mode section for details 7 4 1 Replacing the Control Panel Assembly 1 Remove power to the range 2 Open oven door and remove three screws on the underside of the control panel assembly one on the right and one on the left and one screw from each side 3 Grasping the panel on both sides carefully pull it forward the user interface harness...

Page 20: ...two ways by pressing Oven Light or opening the oven door If Oven Light had not been pressed to turn light on prior to opening the oven door the light s will turn off when the door is closed If Oven Light had been pressed to turn light on prior to opening the oven door the lights will remain on after the door is closed In other words the Oven Light switch overrides the door 7 5 1 Replacing a Lamp 1...

Page 21: ...ew blade 6 Reassemble the convection fan and replace the baffle 7 Restore power and test operation 7 6 2 Replacing the Ring Element It is possible that the wires are too short to service the convection ring element from the front of the oven However to attempt service from the front 1 Remove power to the range 2 Remove the screws securing the convection baffle to the rear wall of the oven cavity 3...

Page 22: ...s from the terminal area on the rear cavity wall 4 Pull the element forward carefully there is not much excess wire so that the terminal connections move inside the cavity 5 Disconnect the wires from the terminals being careful not to let the harness wires drop back out of reach If the wires are too short to disconnect from the front continue with step 5 If the wires were successfully disconnected...

Page 23: ... Restore power and test operation 10 Slide the range back into the cutout being sure to engage the anti tip bracket 7 9 Temperature Sensor The PT1000 temperature sensor is in the upper left corner of the cavity with two screws securing it An ohmmeter can be used to check the resistance of the sensor Normal ranges based on cavity temperature are shown in Table 7 7 10 Control Module Relay Board The ...

Page 24: ...ll harnesses securely 7 Restore power to the unit and test operation 8 Replace the vented rear housing cover and the wire diagram if it had been removed 9 Slide the range back into the cutout being sure to engage the anti tip bracket Whenever possible conduct troubleshooting tests at the control module using the Service Guide as a reference 7 11 Cooling Fan The range uses a 2 speed 120VAC 28 41W c...

Page 25: ... 12 Hinge Receivers To replace the hinge receivers the range must be pulled out of the cutout to provide access to the side panel s 7 12 1 Replacing the Hinge Receivers 1 Remove power to the range 2 Remove the oven door see Removing and Reinstalling the Door 3 Carefully slide the range out of the cutout to gain access to the side panels 4 Remove the finished side wall panel 5 Remove the inner side...

Page 26: ... rear of the maintop with both hands and slide it toward the rear angling it slightly upward to disengage the maintop from beneath the lip of the front panel 5 Rest the maintop as shown below and remove the 3 screws on all four sides which secure the internal frame to the ceramic maintop 6 Carefully lift the maintop away from the internal frame the element covers induction sets beneath them and th...

Page 27: ...ward on the right drawer latch clip 2 Grasp the drawer on both sides and firmly pull straight out from housing 3 Push the extended slides into the housing while the drawer is removed 9 2 Replacing the Drawer Assembly in Housing 1 Confirm that the slides are pushed into the cavity as far as they will go 2 Align the rails riveted to the drawer assembly with the slides that are attached to the cavity...

Page 28: ...ing the element to the rear 7 Grasp the element on both sides and pull it straight out of the cavity 8 Install the new element 9 Follow the steps in the Replacing the Drawer Assembly in Housing section 10 Connect the wires to the element terminals in the rear 11 Restore power and test operation 12 Reinstall the wire cover 13 Slide the range back into place being sure to properly engage the anti ti...

Page 29: ... each range Find them in a pouch taped to the rear vented panel as shown in Figure 33 Additional error code information and suggested repair actions can be found in the following table Note that error codes which begin with E1 apply specifically to the oven cavity and those which begin with E2 apply specifically to the warming drawer Error Code Description Cause Notes Suggested Action s E000 Wrong...

Page 30: ...Replace user interface E310 Replace control module E011 Continuous pushing of a single key E411 internal error reported as E011 Key pressed continually for 10 seconds or touchpad assembly has a bad key Heating will be stopped and will resume when key is no longer pressed Confirm touch panel is clean and free of moisture oils or other contaminants Inspect user interface PCB Check door seal to verif...

Page 31: ... start up the control module is unable to set TCM option code Reset is required to clear error Enter Service mode to set correct option code Check connection to control module Check connection to TCM If unable to set option code and connections are good replace front panel assembly E050 Rotary encoder switch short to Vcc A short to Vcc is detected in an encoder switch for more than 10 seconds E101...

Page 32: ...ity is too high or latch operation not as expected Door latch does not unlock after 1 minute and further attempts will stop If the latch is detected in open state for more than 10 seconds the error will clear and normal operation will resume See Cavity 1 upper Small Load Schematic Check latch motor and switch operation Check door switch operation Check latch for binding mechanical latch failure E1...

Page 33: ...and may contain confidential and proprietary information Any unauthorized review use copying disclosure or distribution in any format is prohibited Error Code Description Cause Notes Suggested Action s E118 Cooling fan speed too low Fan speed has been sensed as too low Check connections to the fan and control module Check all wires for pinched or damaged Check fan for operation and or blockage and...

Page 34: ...ation and EEPROM version information for the oven operation 10 2 1 Accessing Service Mode 1 Press and hold Enter 1 and Bake for 5 seconds or until Service Mode appears in the display 2 Press Enter to navigate through the menu Additional instructions will appear in the display 3 Press Clear On Off to exit Service Mode The table that follows reflects the Service mode menu options available 10 2 2 Se...

Page 35: ... steps in the Accessing Service Mode section 2 Advance through the menu until Relay Tests appears in the display 3 Press 1 to begin testing 4 Press Enter to navigate through the relay options The initial displayed state will reflect the current state of the relay 5 Press 1 or 2 to change the state of the relay 6 After navigating through all relay tests press Enter then Enter again to advance to th...

Page 36: ...uction Cooktop Wire Diagram Schematic Slide in Range Service Guide Error Codes for Slide in Ranges Failure Codes and Service Programs for the Induction Cooktop Repair Instructions for Induction Cooktop Slide in Range Installation Instructions Slide in Range Use and Care Manual Service videos Exploded views parts lists and related service and parts notes are also available on QuickFinder Visit http...

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