BlueTree BT-2000, Product Manual

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Chapter 5: Troubleshooting
V1.5 BlueTree Wireless BT-2010 Product Manual 41
BlueVue Agent is paused. Resume BlueVue Agent.
Information in the BlueVue screen takes
time to be refreshed. This is normal behavior. Information from the modem takes a few
moments to collect and process.
Modem not detected using my USB-
Serial Adapter. Service is stopped because the USB-
Serial Adapter cable was inserted after
Windows and BlueVue were started. Restart Windows or go to the BlueTree
Modem Properties page and select
Service Control. Click the Start button.
Cannot close or exit BlueVue while
disconnecting a data session. This is normal behavior. It takes a few moments for BlueVue to
complete the disconnection process.
Incorrect COM port selected during
installation. Re-install BlueVue.
Open Control Panel, delete and then
add BlueTree GPRS modem on the
correct COM port.
Agent (service) will not start. BlueTreeStandard CDMA Modem is not
installed in Windows. Re-install BlueVue or go to “Start >
Settings > Control Panel > Phone and
Modem Options “ and add BlueTree
GPRS Standard Modem.
Another modem is installed using the
same COM port as BlueTree CDMA
Standard Modem Go to “Start > Settings > Control Panel >
Phone and Modem Options” and remove
the modem configured with the same
COM as BlueTree’s.
Open “Start > Settings > Control Panel >
Administrative Tools > Event Viewer”. In
the Application section, check for any
error events generated by BlueVue. If
one exists, then read the information in
the report. This will inform you of the
possible problem.
Multiple BlueTree dial-up profiles
displayed in Network Connections. A latency with Windows causes multiple
profiles to be displayed. Press the “F5” key to refresh the screen
and remove the redundent connection
profiles.
BlueVue displays: “The remote computer
did not respond” Incorrect dial-in number was entered. Change the connection profile and re-
enter the dial-in number. e.g. *99#
BlueVue displays: “Access was denied.
The username and/or password is
invalid.” Connection profile contains incorrect
network access credentials. Change the connecion profile and enter
new userid and password.
Issue Possible cause Suggestion