Troubleshooting: Device Switch
My previous device doesn't detect my new BlackBerry 10 device
When you use a Wi-Fi network and the Device Switch app to switch devices, your devices might not be able to connect if
you use a corporate, academic, or public Wi-Fi network. When you switch devices, try using a home network that allows
connections.
If you use a home network to connect your devices and you still can’t connect your devices, try the following:
1. Unplug your router from the power source and restart both devices.
2. Wait 30 seconds.
3. Plug in the router and make sure that it’s turned on.
4. Wait 2 minutes.
5. Move both devices approximately 3 feet (1.83 m) from the router.
6. Turn on both devices.
7. Try running the Device Switch app again.
The Device Switch app is supported by Media Mushroom. For questions or more info, visit
www.deviceswitch.com
or
contact Media Mushroom at
.
I can't switch my SIM card to my new BlackBerry 10 device
BlackBerry 10 devices use either micro SIM cards or nano SIM cards. You might need to contact your service provider to
get the appropraite SIM card for your device.
Some of the data from my previous device isn't on my new device
The type of device you transferred data from and the version of device software on your previous device determines what
data can be transferred to your new device. For a list of the type of data that is transferred, visit
www.blackberry.com/
deviceswitch
.
Try any of the following:
• Check that your personal email accounts are set up. Email accounts aren't transferred and need to be set up in the
BlackBerry Hub on the device.
• Check that your work email accounts are set up. Contact your administrator for the information required to activate the
account.
• Look for memos and tasks in the BlackBerry Remember app.
• Transfer apps by downloading them from the BlackBerry World storefront.
User Guide
Setup and basics
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