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49 | Wi-Q™ Mercury Setup and User Guide

3 HARDWARE INSTALLATION

It is imperative to consider the wireless environment and the
placement of the Gateway and its antennas during troubleshoot-
ing. The Gateway communicates on the 2.4 GHz frequency using
the IEEE 802.15.4 channels. If the location has other wireless
devices or networking using the 2.4GHz frequency, please orient
the antennas away from these devices to manage interference. It
may be required to work with local personnel to manage the wire-
less environment to prevent causing interference with other Wi-Fi
installations and products.

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Summary of Contents for WI-Q MERCURY

Page 1: ...WI Q MERCURY S E T U P A N D U S E R G U I D E Wireless Intelligence That Stands Alone ...

Page 2: ...WIRE LESS I NTELLIGENCE TH A T S T ANDS ALONE ...

Page 3: ...n any form or by any means electronic or mechanical including photocopying recording or information storage and retrieval systems for any purpose without the express written permission of dormakaba USA Inc This document is distributed as is without warranty of any kind either express or implied respecting the contents of this book including but not limited to implied warranties for the publication...

Page 4: ...n reception which can be determined by turning the equipment off and on you can try to correct the interference by taking one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experien...

Page 5: ...r Wireless Door Controller Evaluated by UL for supplemental use i e not in the path of the access control decision making between the Listed Access Control Equipment and a supplemental monitoring station for monitoring and configuration Evaluated by UL with the Wi Q Integrated Wireless Access Controller To be mounted in the protected area DC power to be provided by GlobTek GT 41080 1817 9 5 9 plug...

Page 6: ...m performance category recommended The minimum conductor gauge permitted to connect be tween the PSE or power injector and the PD shall be 26 AWG 0 13 mm2 for patch cords 24 AWG 0 21 mm2 for horizontal or riser cable Connected through standard eight pin RJ 45 connectors Evaluated for Mode B only PoE power is to be supplied by an Access Control System Unit ALVY Class 2 power limited PoE injector PS...

Page 7: ...ts overlap and are big enough then it may be impossible for the event transaction mes sages to properly identify the cardholder who performed an action at a door lock Resets issued to the Mercury SCP or SIO Wi Q Gateway from the ACS will also cause the Wi Q Gateway to reset Once the reset is received it can take 4 5 minutes for the Wi Q Gateway to be restored to full communication status The Mercu...

Page 8: ...8 Wi Q Mercury Setup and User Guide Address dormakaba USA Inc 6161 East 75th Street Indianapolis IN 46250 Web Page www bestaccess com Phone 1 800 392 5209 dormakaba TECHNICAL SUPPORT ...

Page 9: ...em Overview 13 1 1 Mercury LP4502 and Wi Q Components 13 2 Setup Checklist 14 3 Hardware Installation 15 3 1 Hardware Overview 15 3 1 1 LP4502 Controller 15 3 1 2 Gateways 16 3 1 3 Wireless Controllers 16 3 1 4 Wireless Access Controllers 16 3 1 5 Antenna Types and Applications 16 3 2 Installing System Hardware 17 3 2 1 What Is Needed to Install Wi Q Hardware 17 3 2 2 Develop a Site Plan Task 1 18...

Page 10: ...3 2 3 3 Survey Mode 21 3 2 3 3 1 Using the WQXM PG Gateway for a Stand alone Site Survey 21 3 2 4 Install Gateways Task 3 23 3 2 4 1 Connecting the Gateway and Verifying Operation 23 3 2 5 Configure Gateways Task 4 24 3 2 5 1 Access the Gateway s Wireless Network 24 3 2 5 2 Configure the WQXM PG Gateway 26 3 2 5 2 1 Login Screen 26 3 2 5 2 2 Manage Profile 26 3 2 5 3 Gateway Status Window 27 3 2 5...

Page 11: ...e Portal Firmware 32 3 2 5 4 1 6 Reboot Gateway 33 3 2 5 4 1 7 Factory Reset the Gateway 33 3 2 5 5 Interface Menu 34 3 2 5 5 1 Enable Mercury Mode 34 3 2 5 5 2 Adding Sign on Credentials to the WQXM PG Gateway 36 3 2 5 5 3 Sign On Wi Q Controllers to the WQXM PG 37 3 2 5 5 3 1 Keypad Method 37 3 2 5 5 3 2 Magnetic Card Method 38 3 2 5 5 3 3 Proximity Card Method 38 3 2 5 5 4 Configuring the Mercu...

Page 12: ...42 3 2 6 3 Resetting the WAC 42 3 2 7 Install Wireless Door Controllers Task 6 42 3 2 7 1 Before Beginning 42 3 2 7 2 Check Controller Operation 43 3 2 7 3 Troubleshooting the Controllers 44 3 2 7 3 1 Troubleshooting WDC and Omnilock Locks 44 3 2 7 3 2 Troubleshooting the WAC SDC 45 3 2 8 Sign On Wi Q Controllers Task 7 45 3 2 8 1 Verify Sign on Success 46 3 2 8 2 Verify Signal Strength and Packet...

Page 13: ...th Wi Q Technology that controls user access at the door The basic configuration is battery operated with either keypad or card reading capability and an internal antenna that communicates with the Gateway The Wireless Controller grants user requests according to how they are configured in the Access Control Software SYSTEM OVERVIEW The information in this guide is presented in a linear manner how...

Page 14: ...puter and install the software concurrently with Site Plan development and hardware in stallation However the software must be installed and Gateways online before the controllers can be signed in SETUP CHECKLIST NOTE System setup does not proceed in a linear manner It may be required to skip around in the process Task 1 Develop a Site Plan See page 18 Task 2 Position Gateways See page 20 Task 3 I...

Page 15: ...Pack A B Wireless Door Controller existing Wiegand Prox RQE door strike and door monitor switch con figurations B Configuration types are briefly described in the following paragraphs Full installation instructions are provided in the following sections NOTE Once Wi Q Controllers are installed sign them on to the WQXM PG Therefore it is appropriate to install and configure the Mercury Panel before...

Page 16: ...hnologies Card or Keypad ID with PINs Magnetic stripe Prox MIFARE card number only 512 time zones per segment 14000 user credentials per door Cardholder access level definition Dynamic flash memory for IDs vs transactions Locally stored and transmitted transactions ADA Americans with Disabilities Act compliant No AC power required at door 3 1 4 Wireless Access Controllers Existing controller confi...

Page 17: ...QXM PG Gateway A spectrum analysis tool to identify the best open channels for the network For keypad controllers the sign on credential from the WQXM PG Web Interface For magnetic stripe or proximity card readers the tempo rary operator card supplied with the controller and sign on card created in the ACS or the WQXM PG are both required The appropriate magnetic stripe or proximity USB enrollment...

Page 18: ...ontroller varies based on building construction Site characteristics such as reinforced concrete walls could interfere or weaken the signal Open spaces and low interference can increase signal strength Figure 3 shows a typical site configuration The host A is located in building 1 The building 1 Gateway B is located near the elec trical panel in the communications electronics room The building 2 G...

Page 19: ... installer to identify the best channels to select for the Wi Q Gateway and controllers We recommend a Site Survey be performed during this step of the planning process For addi tional information on the Survey Mode and how to use it please see 3 2 3 3 Survey Mode on page 21 3 2 2 2 Plotting the Plan A Site Plan indicating building dimensions distances between buildings possible obstructions parki...

Page 20: ...and Gateway recognized by the system We recommend creating a temporary label for each device that includes the MAC address device name location capacity and type of antenna so that installers on the site will have a reference for installing the correct device in a loca tion 3 2 2 4 Interference Wi Q Technology transfers information between devices in the form of data packets over the 2 4 GHz ISM b...

Page 21: ...00 4 Log in to the Gateway s webpage using the previously up dated Username and Password Default Username admin Default Password password 5 Once connected click on the Survey Mode button in the upper right corner of the Gateway webpage 6 Click on the Standalone Survey button to perform a Site Survey without an ACS 7 The Current Sign on Key field will fill with a static 6 digit sign on key 987654 t...

Page 22: ...io Packet Transfer Ratio It is recommended that the packet transfer ratio rate is 80 or better This value indicates how efficient the communication is be tween the readers and the WQXM PG as well as how much 8 Noting the Gateway s sign on key sign on the Wi Q Con troller s with a keypad On the keypad enter 5 6 7 8 immediately fol lowed by the 6 digit sign on key in the segment tab The LED s on the...

Page 23: ...the reader statistics to poll every 10 seconds instead of once a day while running the survey tool in the WQXM PG It is imperative to consider the wireless environment and the placement of the Gateway and its antennas during planning The Gateway communicates on the 2 4 GHz frequency using the Zig Bee channels If the location has other wireless devices or net working using the 2 4 frequency please ...

Page 24: ...ample Use 192 168 2 100 where 2 instead of 3 is used in the address s 3rd octet when assigning an IP address to the Ether net adapter on the Gateway if a Class C IPv4 network is in use 3 2 5 1 Access the Gateway s Wireless Network The WQXM PG Gateway is equipped with a wireless network used to access the Gateway and configure it The portal default IP address on this network is 192 168 1 200 To tem...

Page 25: ...to log in again once it is powered back up 5 If the power cycle is not successful and connection to the to the Gateway s webpage is still inaccessible then per form a Deep Reset by taking a pin and depressing the reset button on the Gateway for 10 seconds at which time the LED will begin to flicker purple See figure 10 Figure 10 Wi Fi Reset Button Reset Button Figure 9 Wi Fi Enable Button Wi Fi En...

Page 26: ...k in to the Gateway The gateway LED will turn solid red when it is fully booted up and ready for a Wi Fi connection Follow the steps previously mentioned to enable Wi Fi reconnect and log in NOTE The deep reset will take the settings on the board and restore them to the factory defaults 3 2 5 2 Configure the WQXM PG Gateway Open the device s browser window and navigate to the Gateway s web UI page...

Page 27: ...ter the new Password in the New Password field 4 Enter the new Password again in the Confirm Password field 5 Click the Update button to save the changes 6 Click the Update button in the pop up notification win dow to confirm the changes 7 Click the Close button to close the notification window NOTE Once you change the password any Wi Fi connection will be terminated You will have to go back to yo...

Page 28: ...e Gateway Last Beacon Time The last date and time the Wi Q Door Controller beaconed information up to the Gateway Pending Operations Progress percentage of pending messages from the door controller to the Gateway 3 2 5 3 1 Details IP Address Displays the Ethernet IP address of the Gateway as configured in its current state MAC Address The Gateway s unique Media Access Control address that uniquely...

Page 29: ...rrent queue that the Gateway has received from the Wi Q Door Controller Firmware Version The current version of door controller firmware on the Wi Q Device Portal RSSI Portal RSSI is the how well the Gateway received a signal from the Wi Q Door Controller The signal strength ranges from 18 highest best to 91 lowest worst Ideally this value should be 75dB or better Reader RSSI Reader RSSI is the ho...

Page 30: ...here be an updated firmware release the technician or system adminis trator has the ability to send a reboot command to the device The configuration section of the Gateway menu allows the Ethernet network card configuration of the IP address updates to the portal service port as well as SSL certificate generation and enablement To generate logs do the following Technician Log The Technician Log bu...

Page 31: ...to save the changes 3 2 5 4 1 2 Static IP Assignment The WQXM PG Gateway has built in flexibility to use IPv4 as well as IPv6 addresses Contact the local IT or network administrators for IP addresses available for each device To assign the IP ad dresses to the devices verify the DHCP checkbox is not selected and enter in the IP address as specified into the IP address fields Verify that the correc...

Page 32: ...ed the portal service cannot be 80 443 nor within the range of 13000 13019 Valid ports are within the range of 0 65 or 535 3 2 5 4 1 4 Enabling SSL NOTE There are two communication paths which have the option to enable SSL One communication path is the interface to the ACS for a direct Wi Q integration The other communication path is for an integration involving interfacing to the ACS through Mer ...

Page 33: ...s a paper clip for more than 10 seconds Figure 11 Wi Fi Reset Button Reset Button 3 In the firmware upgrade pop up screen click on the Browse button to browse to the firmware file 4 Browse to the previously extracted gzhe portal firmware file and click the Open button to upload the file 5 The selected file will be listed in the pop up window Verify it is correct and click the Apply button 6 The fi...

Page 34: ...troller Board LP4502 or EP4502 v1 29 or higher 1 Click on the Interface menu option at the top of the Gateway page to navigate to the Mercury Interface Config uration page 2 Click on the Enable Mercury Mode checkbox to select it It will turn red when selected and enabled 3 SSL must be used to communicate to the Mercury panel SCP Click on the Enable SSL checkbox to enable SSL for use with the Mercu...

Page 35: ... LP4502 Overwatch Username and Password Please note this will need to be updated each time the LP4502 Overwatch Username and Password is changed NOTE The WQXM PG SSL certificate and Mercury LP4502 SSL certificate must match 10 After making all updates a notification window will appear to verify the updates being made to the WQXM PG Mercury Mode Configuration 11 Verify the changes are correct and c...

Page 36: ... the reader When all credential information has been entered click Save on the Edit Credential page Click the Confirm button on the pop up notification window to add the new sign on credential 3 2 5 5 2 Adding Sign on Credentials to the WQXM PG Gateway From the Portal s UI homepage click on the Credentials tab From the Credentials page click on the Add New Sign on Cre dential button on right side ...

Page 37: ... to the Wireless Door Controller WDC do the following Enter 5678 and then within 3 seconds enter the 6 digit sign on key then the key Example 5678 816645 If there is a keypad on the Omnilock or Wireless Access Controller WAC do the following Enter 5678 and then within 3 seconds enter the 6 digit sign on key Example 5678 816645 The Wi Q Controller should sign on to the WQXM PG and display the contr...

Page 38: ...comes with the Wi Q Lock Within 3 seconds present the sign on credential created in the Credentials screen of the WQXM PG previously The Wi Q Controller should sign on to the WQXM PG and display the controller s unique MAC address at the bottom of the STATUS page STATUS page not shown 3 2 5 5 3 3 Proximity Card Method If the WDC WAC or Omnilock is equipped with a proximity card reader do the follo...

Page 39: ...nel The Mercury Board User Interface Page will appear as follows NOTE Make sure the Mercury panel has the latest firmware It must be firmware version 1 29 or greater to work with Wi Q Check with Mercury for firmware update instructions To update the SCP panel firmware go to the Diagnostic page There are separate firmware files for the main SCP panel firm ware and Over Watch If your panel doesn t h...

Page 40: ...tic Logging if trou bleshooting is required 4 Security Options Check Enable Encrypted Parti tion 5 Over Watch Create user Username and Password This should match the Username and the Password as set in the WQXM PG Gateway Broker Configuration Listening Port 1883 6 From the Load Certificates Tab If you prefer to use the Mercury SSL cert then no updates are needed just enable SSL on the Wi Q gateway...

Page 41: ... on the device type and configuration of the system therefore the WAC should be installed by a trained technician using the instructions provided with the controller 8 Click on the Apply Settings tab Click on the Apply Set tings Reboot button 3 2 6 Install Wireless Access Controllers Task 5 Installing a Wireless Access Controller The Wi Q Technology Wireless Access Controller WAC provides an optio...

Page 42: ...nstalling locks are packaged with the hardware 3 2 7 1 Before Beginning Before beginning take a few moments to review the following considerations Record the device MAC address before installing device This is needed when configuring the controller in the ACS or the LP4502 Mercury Interface Board WARNING Wireless Access Controllers are intended for use in indoor or protected area For other applica...

Page 43: ...ce of the reader bezel with the print facing the left and the arrow toward the door If the lock is an Omnilock insert the magnetic card into the top of the reader with the print facing you and the arrow pointing down and pull back out Wi Q and Omnilock Technology Locks will work from 31 F to 151 F NOTE Extreme heat will cause a reduction in wireless signal strength and can cause a loss of connecti...

Page 44: ...slot The lights on the top of the controller will flash green once and unlock then during the open delay time it will flash green five times Once this occurs the card controller light will flash red and lock 3 While unlocked check for proper lock operation Keypad Check If the controller is a keypad type perform the following steps WDC 1 At the keypad enter the default Programmer ID 1234 The green ...

Page 45: ...G followed by the key if the reader is a WDC If the reader is a WAC or Omnilock the key is not needed Example Key sequence for the WDC 1 2 3 4 5 6 7 5 6 7 Example Key sequence for the WAC or the Om nilock 5 6 7 8 5 6 7 5 6 7 3 2 7 3 2 Troubleshooting the WAC SDC LED Lights Sounder Try Single Red Flash Use the card at a moderate speed Red Flashes 3 short tones Use the temporary operator card provid...

Page 46: ...ntroller sign on was a success the final 3 LEDs will be 3 quick green flashes accompanied by 3 tones that go up in pitch NOTE The keypad codes 5678 and the sign on key should be presented in rapid success It is important to not let the controller time out before entering the 6 digit sign on code There should be no more than a 2 second delay between the 5 6 7 8 keypad entry and the 6 digit code key...

Page 47: ...rmation from the controller If the sign on procedure was not a success the final LEDs will be 3 quick red flashes accompanied by 3 beeps that go down in pitch LED activity will stop WAC The blue LED will illuminate when the radios are initiating The controller will alternate the red green and blue LED s while the controller seeks to establish communication with the WQXM PG Radios If the controller...

Page 48: ...ve all the configuration data To troubleshoot the portal packet ratio update the reader statistics to poll every 10 seconds instead of once a day while running the survey tool in the WQXM PG Please remember to change the reader statistics back to only poll 1 time a day once the troubleshooting is complete NOTE OnGuard 7 4 and higher with Wi Q Interfaced installations using the WQXM PG require glob...

Page 49: ...ateway communicates on the 2 4 GHz frequency using the IEEE 802 15 4 channels If the location has other wireless devices or networking using the 2 4GHz frequency please orient the antennas away from these devices to manage interference It may be required to work with local personnel to manage the wire less environment to prevent causing interference with other Wi Fi installations and products ...

Page 50: ...eserved BEST is a trademark of dormakaba USA Inc For any questions regarding the functionality of this integration please contact BAS Support Best US dormakaba com with the subject line WQXM PG Wi Q Gateway Setup and User Guide ...

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