30 | Wi-Q™ Mercury Setup and User Guide
3 HARDWARE INSTALLATION
NOTE:
Adding the credentials to an access level, clearance, or
reader will not automatically propagate the information to the
readers. Time must be allowed for the beacon cycle and possible
network lag.
Advanced Log
Advanced logs are used by engineering to perform advanced trou-
bleshooting. These logs are encrypted and can only be decrypted
by our engineering group. These logs may occasionally be request-
ed by Software Technical Support during a troubleshooting ses-
sion. Clicking on the ‘Advanced Log’ button will download the log
file to the browser’s download location and should be forwarded to
Technical Support via email at
bas.support.best.us@dormakaba.
com
. The file will be named with the following naming convention:
Portal_0014fmacaddress_201907datetime.tar.gz.enc
3.2.5.4 Gateway Menu
The Gateway page has multiple sections with different functions
as the windows are scrolled down. The primary focus of this page
is to configure the Gateway for the customer network. This page
allows the firmware to be upgraded on the Gateway. Should there
be an updated firmware release the technician or system adminis-
trator has the ability to send a reboot command to the device. The
configuration section of the Gateway menu allows the Ethernet
network card configuration of the IP address, updates to the portal
service port as well as SSL certificate generation and enablement.
To generate logs, do the following:
Technician Log
The ‘Technician Log’ button is used to aid installers/technicians
when the Wi-Q System is setup in Mercury Mode. This log provides
information on when each controller was last updated with user
credentials. This can aid a technician to determine if there is a
problem pushing changes in user credentials to the door control-
lers.
The Technician Log looks like the following table.
There are four fields in the log file: Credential Number, MAC Ad-
dress, Download Status, and Lastupdate:
• Credential Number – Provides the credential pushed to
the door controller.
• MAC Address – MAC address identifier for the door con-
troller.
• Download Status – Shows if the door controller has
received the user update. If download completed to door
controller with ACK then download status = 1. If CRCs
match with what is already in the controller download
status will = 0.
• Lastupdate – Last time the door controller recognized
that it received an update from the ACS.
