Belden GRASS VALLEY KALEIDO Series Installation & Service Manual Download Page 110

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110

Maintenance & Troubleshooting

Upgrading the Kaleido

IP Multiviewer

6 Once the upload has completed, click

Apply update

While the upgrade is taking place you can monitor its progress if you wish, or wait until

the system prompts you to restart the Kaleido

IP unit.

7 Once the upgrade has completed, if you wish to keep a copy of the log messages, scroll

down to the bottom of the page, right-click

Download the Upgrade log

, and save the

log to your hard drive as a text file.

8 Click

Restart unit

The system prompts you to confirm.

Note:

If nothing happens, very that you are using the correct

Kaleido

Software RUN package, with the following format:

kaleido-ip-os-

9.10_build_xxxx.run

Summary of Contents for GRASS VALLEY KALEIDO Series

Page 1: ...Installation Service Manual M926 8902 108 2020 05 03 KALEIDO IP X320 KALEIDO IP X120 HIGH QUALITY IP VIDEO MULTIVIEWERS...

Page 2: ...use Manuals for Grass Valley products may not be reproduced or transmitted in any form or by any means electronic or mechanical including photocopying and recording for any purpose unless specificall...

Page 3: ...prior to making any other equipment connections Identifies an external protective grounding terminal which may be connected to earth ground as a supplement to an internal grounding terminal Indicates...

Page 4: ...id or aerosol cleaners use only a damp cloth Dangerous voltages may exist at several points in this equipment To avoid injury do not touch exposed connections and components while power is on High lea...

Page 5: ...equipment Electrostatic Discharge ESD Protection Electrostatic discharge occurs when electronic components are improperly handled and can result in intermittent failure or complete damage adversely a...

Page 6: ...ence dans le texte doit tre remplac par un fusible du m me calibre Identifie une borne de mise la terre de protection Il faut relier cette borne la terre avant d effectuer toute autre connexion l quip...

Page 7: ...pas endommager les connecteurs Coupez l alimentation avant de nettoyer l quipement Ne pas utiliser de nettoyants liquides ou en a rosol Utilisez uniquement un chiffon humide Des tensions dangereuses...

Page 8: ...parations autres que celles qui sont d crites dans le pr sent manuel sauf si vous tes qualifi pour le faire Confiez les r parations un technicien qualifi La maintenance doit se r aliser dans un milieu...

Page 9: ...60950 1 2nd Ed AM1 Safety of information technology equipment The power cords supplied with this equipment meet the appropriate national standards for the country of destination Electromagnetic Compa...

Page 10: ...2011 X GB T 26572 2011 X Indicates that this toxic or hazardous substance contained in at least one of the homogeneous materials for this part is above the limit requirement in GB T 26572 2011 Grass...

Page 11: ...Cabling Diagram 23 Kaleido IP Multiviewer Ethernet Port Usage 23 Commissioning the Multiviewer 25 Changing the Output Resolution 26 4 IP Network Setup 29 Introduction 29 Networking Essentials 29 Unic...

Page 12: ...dware and Software Options 75 Network Interface Card Installation Location in the Server 79 Enabling Options 80 Testing the Monitor Wall s Operation 82 Configuring Uncompressed IP SMPTE ST 2022 6 2110...

Page 13: ...fications 119 Decoding Capacity 120 Video Codec Decoding Capacity 120 Codec Support by Streaming Mode 121 Multiviewer Integration with other Systems and Equipment 123 Optional Drivers for Controlling...

Page 14: ...14 Table of Contents...

Page 15: ...u can obtain the latest Kaleido Software drivers and sample databases from the Downloads section of the Grass Valley s website www grassvalley com dl multiviewers Document Number Title M770 2800 Kalei...

Page 16: ...Kaleido Software User s Manual see Related Documentation on page 15 for instructions on how to define more rooms and layouts to suit your specific requirements Limitations The Kaleido IP multiviewer s...

Page 17: ...17 Kaleido IP X320 X120 Installation Service Manual Overview of the Kaleido IP System...

Page 18: ...18 Overview Overview of the Kaleido IP System...

Page 19: ...or two displays for every Kaleido IP unit Keyboard mouse for basic Kaleido IP configuration One dedicated 1000Base T or 100Base T Ethernet switch with enough ports for your Kaleido IP units client PCs...

Page 20: ...cators refer to the Supermicro SuperServer User s Manual See Related Documentation on page 15 Cable type Purpose CAT 5 For Ethernet connectivity Management Network Media Networks Display cables To con...

Page 21: ...tting up the Kaleido IP Hardware To set up the Kaleido IP hardware Refer to the Supermicro SuperServer User s Manual see Related Documentation on page 15 shipped with your Kaleido IP unit mount the un...

Page 22: ...22 Installation Setting up the Kaleido IP Hardware...

Page 23: ...ed installed See Network Interface Card Installation Location in the Server on page 79 Kaleido IP Multiviewer Ethernet Port Usage On the Kaleido IP multiviewer s rear panel are Ethernet connections th...

Page 24: ...media streams also The media ports LAN2 and higher are to be used for media streams only Media ports LAN5 and LAN6 available on a Kaleido IP X120 X320 can specifically be used to Receive SMPTE ST 2022...

Page 25: ...ntact your Grass Valley sales representative You may need to upgrade your Kaleido RCP2 devices if available to the latest firmware See Software and Firmware Updates on page 15 Refer to the Kaleido RCP...

Page 26: ...uselong range active cables when more than a short cable length is required Contact Technical Support to purchase long range active cables that have been tested to work with this multiviewer See Gras...

Page 27: ...resolution check box 4 Select the desired resolution from the Default DVI resolution list 5 Click OK The output resolution is adjusted accordingly Note The value indicated for Detected monitor resolut...

Page 28: ...28 Multiviewer Cabling Changing the Output Resolution...

Page 29: ...ithout exceeding the network s bandwidth or the unit s decoding resources See Decoding Capacity on page 120 for details on the number of programs and total streaming bandwidth supported The Kaleido IP...

Page 30: ...ress LAN2 10 0 3 70 10 0 3 70 Network mask 255 255 255 0 255 255 255 0 Gateway None None Link mode Auto negotiate Auto negotiate Media Port 2 IP address LAN3 10 0 3 71 10 0 3 71 Network mask 255 255 2...

Page 31: ...leshooting with the Kaleido IP frame s USB ports on page 114 for more information about this 2 Connect a keyboard to one of the USB connectors of the Kaleido IP 3 Right click anywhere on the monitor w...

Page 32: ...led devices on the network renew their IP configuration data When the multiviewer is assigned a new IP address from the DHCP server you must reboot the multiviewer so it can apply the new IP address t...

Page 33: ...viewer s Management IP address in the address bar See Opening XAdmin on page 55 The XAdmin Status and Options page appears 2 Click System configuration in the navigation area on the left of the page T...

Page 34: ...ertain configurations require further specific configuration procedures to be followed Note The system name mustcomply with RFC 1123 becauseitis alsoused as the device s host name Up to 8 characters a...

Page 35: ...dministrator to provide you with one or more static IP addresses you need for this purpose LAN1 management port IP address Set the network IP address to be used for multiviewer management that is any...

Page 36: ...r the primary and secondary DNS server c Select Enable proxy and then type the URL of the appropriate proxy auto config PAC file if required d Click Apply configuration A message appears confirming th...

Page 37: ...the interval between PTP announce messages on the active interface Announce receipt timeout count sets the number of PTP intervals before a timeout occurs on the active interface Locked to PTP the con...

Page 38: ...ent then see Configuring Virtual LAN Adapters on a Kaleido IP on page 95 to add the required Virtual LAN Adapters 14 If you need to change the head streaming settings see Configuring Head Streaming on...

Page 39: ...39 Kaleido IP X320 X120 Installation Service Manual 15 If this system requires new fonts to support subtitles then see Adding Fonts to a Kaleido IP on page 97 to add the required fonts...

Page 40: ...ins a multicast group only when decoding is required that is when a source is being monitored on the wall In addition streams that are not decoded are joined momentarily in a polling manner one stream...

Page 41: ...0i 49152 65535ii i For Windows XP and earlier ii For Windows 7 and later Java RMI TCP Remote Method Invocation client server communication Dynamic Allocation of ports Required for communication betwee...

Page 42: ...a RMI TCP Remote Method Invocation client server communication Dynamic Allocation of ports Required for communication between client and Application Server This range can be restricted to match specif...

Page 43: ...network TCP Used to obtain information from TSL devices that use the TSL UMD version 5 0 protocol Port Transport Notes 2000 TCP Used to control a multiviewer s internal router via the SAM Snell Pro B...

Page 44: ...Kaleido Software User s Manual To maintain the integrity of a cluster configuration such changes must be made by using the system configuration features available in XAdmin Note This is configurable i...

Page 45: ...rectly on the multiviewer or you can work locally on the computer and then export your changes to the multiviewer If you have only one multiviewer or if you have more than one but you intend to always...

Page 46: ...ing XEdit from your Multiviewer s Home Page To install XEdit from your multiviewer s home page 1 With your PC open a Web browser window and type the multiviewer s IP address in the address bar The mul...

Page 47: ...which you may safely dismiss or accept A window appears showing the download and installation progress At the end of the installation process If you have Windows 7 or Windows 10 shortcuts are added t...

Page 48: ...o unblock the application If XEdit cannot find all of the fonts it needs already on your PC it downloads them from the multiviewer automatically in which case a message will appear to confirm the font...

Page 49: ...configuring rooms creating layouts and operating the monitor wall refer to the Kaleido Software User s Manual See Related Documentation on page 15 Note Once it has been installed from the multiviewer...

Page 50: ...may have open 2 Locate the Uninstall XEdit shortcut If you have Windows 7 or Windows 10 Open the Start menu click All Programs scroll to the Grass Valley folder and then expand the Kaleido folder If...

Page 51: ...ard drive Kaleido__RouterControl windows32 online exe2 This file is an online installer which will download Router Control and other companion elements from your multiviewer and install them Some brow...

Page 52: ...Windows 8 Once the installation has completed the Router Control main application window appears The application automatically connects to your multiviewer The main window lists all logical routers co...

Page 53: ...ou install a new version of the Kaleido Software on the multiviewer the next time you open Router Control your installed copy of the application will be automatically updated from the multiviewer Rout...

Page 54: ...k All Programs scroll to the Grass Valley folder and then expand the Kaleido folder If you have Windows 8 1 or Windows 8 Switch to the App view or your Start screen 3 Click Uninstall Router Control An...

Page 55: ...mber is different between the Kaleido Software version on the multiviewer and the XEdit version on your PC Click Yes to the Software Version Check screen There is a compatibility problem if the major...

Page 56: ...bility view see Enabling the Compatibility View in Internet Explorer on page 66 Opening XAdmin from a Browser To open XAdmin from a browser 1 Open a Web browser window and enter the multiviewer s Mana...

Page 57: ...The XAdmin Status and Options page appears You can access all XAdmin features by clicking the links in the navigation area on the left side of the page Registering your Multiviewer s Security Credenti...

Page 58: ...Firefox The first time you try to access XAdmin in Firefox the browser may display the following page instead prompting you to confirm the multiviewer s security credentials To register your multiview...

Page 59: ...onfirm Security Exception Your multiviewer s home page appears You will now be able to access your multiviewer s client applications without seeing the warning This will remain effective until the mul...

Page 60: ...tials with your Browser Suppressing certificate error in Internet Explorer or Chrome The first time you try to access XAdmin in Internet Explorer or Chrome the browser may prompt you to confirm the mu...

Page 61: ...verified To suppress this warning you need to perform the following in Internet Explorer even if your preferred browser is Chrome To register your multiviewer s security credentials with Internet Expl...

Page 62: ...certificates 4 In Certificate click Install Certificate You must have administrator status to accept the certificate error If your user account does not have administrator status then close your brows...

Page 63: ...63 Kaleido IP X320 X120 Installation Service Manual 5 In Certificate Import Wizard click Next 6 In Certificate Import Wizard click Place all certificates in the following store and then click Browse...

Page 64: ...ration Registering your Multiviewer s Security Credentials with your Browser 7 In Select Certificate Store select Trusted Root Certification Authorities and then click OK 8 Back in Certificate Import...

Page 65: ...Installation Service Manual 9 Click Finish A security warning appears 10 Click Yes 11 Certificate Import Wizard reports that the import was successful 12 Click OK to continue and then click OK to clos...

Page 66: ...y to access XAdmin from your multiviewer s home page in Internet Explorer 8 9 or 10 you may see a blank page instead of XAdmin s Status and Options page 3 To enable the compatibility view for your mul...

Page 67: ...trol in XAdmin 1 Open XAdmin See Opening XAdmin on page 55 2 Click Access control in the navigation area on the left side of the page The Access Control page appears 3 Type the password you want to en...

Page 68: ...by a confirmation message 7 Click OK The Log in to XAdmin page appears Other XAdmin sessions open against the same multiviewer are also redirected to the login page 8 Type the password and then click...

Page 69: ...2 Click Access control in the navigation area on the left side of the page The Access Control page appears 3 Type the new password you want to enforce in both the New password and the Confirm boxes Th...

Page 70: ...tion message 7 Click OK The Log in to XAdmin page appears Other XAdmin sessions open against the same multiviewer are also redirected to the login page Disabling XAdmin Access Control To disable acces...

Page 71: ...e 5 Click OK Unrestricted access to XAdmin is restored for this multiviewer Closing a Password Protected XAdmin Session To close your XAdmin session 1 Click Log out in the navigation area on the left...

Page 72: ...model and a list of licenses under MULTIVIEWER STATUS AND LICENSES XAdmin Status and Options page 2 Click the arrow button at the end of a module s heading row to see more details the item At any time...

Page 73: ...section of Grass Valley s website To start using the Kaleido RCP2 with its default settings 1 On the Kaleido RCP2 unit press the ENTER button and hold it until the ESC button lights up The following m...

Page 74: ...the following message in the middle No layout has been assigned to this room Please load a layout Customizing Layouts Logical Sources and other Kaleido IP Elements Refer to the Kaleido Software User...

Page 75: ...ecode Decode license for H 265 HEVC SD HD and UHD video CODEC One license per Kaleido IP KIP OPT HD HEVC HD SD HEVC H 265 decode Decode license for H 265 HEVC SD HD video CODEC One license per Kaleido...

Page 76: ...0 decode Decode license for up to 32 AC3 stereo programs KIP OPT DEC AAC 5 1 AACstereoand 5 1 decode Decode license for up to 32 Advanced Audio Codec AAC stereo or 5 1 programs KIP OPT DEC AAC 2 0 AA...

Page 77: ...one of these cards to receive SMPTE ST 2022 6 SMPTE ST 2110 streams or send SMPTE ST 2110 streams see the table Kaleido IP X320 X120 software options on page 75 KIP OPT ETH 2S Extra 2 10 25G SFP28 po...

Page 78: ...cable lengthiv 11 00 GVF QSFP 100G SR4 100 G pluggable optical QSFP28 transceiver Transceiver 100GbE QSFP28 MPO 850nm SR4 up to 100mv 11 00 GVF QSFP 100G PSM4 100 G pluggable optical QSFP28 transceiv...

Page 79: ...network interface add on card options choose one on page 77 The location of server slots are shown below with the corresponding LAN port number designations PCI network interface cards cannot be insta...

Page 80: ...s To implement For further information see also KIP OPT UCIP Uncompressed IP ST 2022 6 2110 inputs Rivermax license SMPTE ST 2022 6 2110 inputs Configuring Uncompressed IP SMPTE ST 2022 6 2110 Inputs...

Page 81: ...button A window appears prompting you for the license key 6 Enter the license key for the specific option in the box and then click OK Once the option is enabled the license key is displayed the statu...

Page 82: ...ad a layout To load a layout on the monitor wall If you have configured a Kaleido RCP2 see Using a Kaleido RCP2 with Default Settings on page 73 press any of the LAYOUT PRESETS buttons to load a prede...

Page 83: ...Multiviewer s IP Date and Time Settings with XAdmin on page 33 Multiviewer network ports LAN5 and LAN6 are only available on certain multiviewer models See Kaleido IP Multiviewer Ethernet Port Usage...

Page 84: ...Options on page 75 Obtain the head streaming KIP OPT UCIP OUT and Rivermax license license keys from Grass Valley See Grass Valley Technical Support on page 128 Multiviewer network ports LAN5 and LAN...

Page 85: ...ing in the navigation area on the left side of the page The Head Streaming Configuration page appears 4 Expand the streaming options section for the head you want to configure 5 Under Compressed Outpu...

Page 86: ...number To two separate destinations by enabling both Enable streaming on LAN5 A Network and Enable streaming on LAN6 B Network and by using a different Destination IP address The Port number can be t...

Page 87: ...he multiviewer has been configured to use NMOS an NMOS controller is able to remotely control the SMPTE ST 2110 20 head output streaming through IS 05 The NMOS controller can discover the LAN port s I...

Page 88: ...streams is instantaneous and does not impact content One or both multiviewer heads can be streamed in this way PREREQUISITES At least two switches must be used for this application Contact Grass Vall...

Page 89: ...2022 7 1 As shown in the figure above connect the multiviewer s network port LAN5 to the A Network shown in red 2 Connect the multiviewer s network port LAN6 to the B Network shown in blue 3 Connect...

Page 90: ...22 7 output redundancy enable both Enable streaming on LAN5 A Network and Enable streaming on LAN6 B Network 8 Set the Destination IP address and Port number for both SMPTE ST 2110 20 network streams...

Page 91: ...on has been applied 10 Click OK to continue Note Output resolution shows the current SMPTE ST 2110 20 stream s output resolution Only 1920 1080p 50 60Hz output resolution is supported You must ensure...

Page 92: ...connection to an MNOS registry has been made and the following prerequisites have been observed an NMOS controller is able to Assign a sender s IP address to a Kaleido IP s virtual input receiver Dis...

Page 93: ...ge 80 Obtain license keys if necessary from Grass Valley See Grass Valley Technical Support on page 128 To manually configure the NMOS registry the multiviewer is to use If the multiviewer did not aut...

Page 94: ...es to the network configuration to take effect A message appears prompting you to reboot the system immediately 8 Click OK Your Kaleido IP restarts 9 Receivers must be created by creating Virtual Inpu...

Page 95: ...nfiguring Virtual LAN Adapters on a Kaleido IP To add Virtual LAN adapters on a Kaleido IP 1 Open XAdmin See Opening XAdmin on page 55 2 Click System configuration in the navigation area on the left s...

Page 96: ...e Virtual LAN adapters configuration page appears 4 Edit the VLAN configuration file as required Refer to the Help pane for guidelines if needed 5 Click Apply configuration A message appears prompting...

Page 97: ...les use a specific font in order to work Fonts can be added to the Kaleido IP to support such subtitles To add fonts on a Kaleido IP 1 Open XAdmin See Opening XAdmin on page 55 2 Click System configur...

Page 98: ...Your multiviewer will shut down and then start again This may take a while Once the multiviewer has restarted the system notifies you 8 Click OK The XAdmin Status and Options page appears 9 Make sure...

Page 99: ...320 X120 Installation Service Manual IMPORTANT Upgrading or reinstalling the Kaleido Software removes all additional fonts you may have uploaded to the multiviewer In such case you will need to repeat...

Page 100: ...are on the same subnet as your PC are automatically included in the list 2 Select the multiviewer from the list if present or type the appropriate IP address in the box and then click OK A window appe...

Page 101: ...tions page appears 2 Click Restart Shut down in the navigation area on the left side of the page The Restart Shut down page appears 3 Click one of the following options The system prompts you to confi...

Page 102: ...Your multiviewer will shut down and then start again during which time you can observe messages associated with the Linux shutdown and boot sequences on the monitor wall display connected to Head 1 T...

Page 103: ...Management Port IP address and application version 1 Connect a mouse to one of the Kaleido IP frame s USB ports See Troubleshooting with the Kaleido IP frame s USB ports on page 114 for more informat...

Page 104: ...ithin FRU components For the procedure to replace a FRU see Supermicro SuperServer 1028U Series User s Manual for model 1028U TR4 See Related Documentation on page 15 Contact Customer Support to order...

Page 105: ...he Technical Support page appears 3 Click system snapshot The system snapshot generation may take a few moments after which your browser prompts you to save the resulting compressed folder to your har...

Page 106: ...an example The Kaleido IP multiviewer cannot be Downgraded to Kaleido Software versions 11 0 0 or 11 0 1 Downgraded more than two minor versions For example Kaleido Software version 11 4 0 cannot be...

Page 107: ...ii i This is the highest Kaleido Software version ever installed on the multiviewer ii Re install the multiviewer software image onto the multiviewer for this Kaleido Software version Highest Softwar...

Page 108: ...s 2 Click the XAdmin button The XAdmin Status and Options page appears Firefox users If you seea security warning instead of the home page then see Registering your Multiviewer s Security Credentials...

Page 109: ...e Upgrade page appears 4 Click Choose a package to upload A file chooser window appears 5 Navigate to the RUN package to install select it and then click Open The upgrade file should have the followin...

Page 110: ...estart the Kaleido IP unit 7 Once the upgrade has completed if you wish to keep a copy of the log messages scroll down to the bottom of the page right click Download the Upgrade log and save the log t...

Page 111: ...wall display connected to Head 2 This may take a while Once the multiviewer has restarted the system notifies you 10 Click OK The XAdmin Status and Options page appears 11 Verify that the expected ve...

Page 112: ...XX or lower refer to the Migration to Version 11 or Higher Upgrade Guide for more information about how to do this See Related Documentation on page 15 This is only available if the multiviewer had pr...

Page 113: ...shboard 1 Right click anywhere on the monitor wall On the menu point to Monitor wall and then click Show dashboard to display the dashboard associated with the current head Monitor wall menu within co...

Page 114: ...Use the following troubleshooting table to diagnose common issues and take corrective actions to restore operation Symptom Probable cause Test Corrective action Closed captioning XDS Dolby E SCTE Lou...

Page 115: ...alley Technical Support on page 128 Display of anHDMI mosaic output is pixilated blocked intermittent or blank signal loss HDMI cable is too low quality or is too long Use a short 6ft 1 8m high qualit...

Page 116: ...lode Batteries may explodeif damaged or overheated Do not dispose of batteries as household waste Do not dismantle open or shred batteries Keep batteries out of the reach of children The electrolyte o...

Page 117: ...117 Kaleido IP X320 X120 Installation Service Manual For more information about recycling contact Grass Valley...

Page 118: ...118 Maintenance Troubleshooting Disposal and Recycling Information...

Page 119: ...ors or 2 Gigabit Ethernet with QSFP28 connectors See Kaleido IP X320 X120 PCI network interface add on card options choose one on page 77 and Kaleido IP X320 X120 SFP hardware options on page 77 Other...

Page 120: ...pacity is reduced by 4 If two head streaming is enabled decoding capacity is reduced by 8 Halving the bit rate increases the decoding capacity by approximately 33 Doubling the bit rate decreases the d...

Page 121: ...i Optional AC 3 Optional EAC 3 Optional MPEG 1 Layer 2 MPEG 1 Layer 3 a Limitations may apply depending on stream content usage of a content delivery network and or encryption mode Please contact Gras...

Page 122: ...supports streaming over wide area networks WAN which are subject to packet delay variation jitter latency packet reordering and packet loss It also supports encoders that transmit in bursts or with lo...

Page 123: ...ultiviewer Optional drivers are available to extend your Kaleido system with the ability to control routing devices that comply with the protocols listed in the following table Contact your sales repr...

Page 124: ...ion Network Electronics Network Modular Ethernet No VikinX Modular PESA USP Unsolicited Status Protocol No Cheetah Tiger Jaguar Cougar Ocelot Bobcat TDM3000 PERC2000 system controller Grass Valley SAM...

Page 125: ...of the Series 7000 Native Protocol supports some Encore system controller models which are supported by Ethernet connection For other Series 7000 devices you wish to control by Ethernet connection use...

Page 126: ...the dedicated port number on the multiviewer for TCP IP connections Company Protocol TCP IP port Grass Valley Miranda Kaleido Remote Control Protocol Yes 13000 Grass Valley Miranda NVISION NVEP Route...

Page 127: ...127 Kaleido IP X320 X120 Installation Service Manual...

Page 128: ...btain a local phone number for the support center nearest you consult the Contact Us section of Grass Valley s website www grassvalley com An online form for e mail contact is also available from the...

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