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The following modules can cause TMS hardware initialization errors:

• FPGA
• memory
• card initialization

- base card Initialization
- MDM Initialization
- ALI
- DCC

The TMS hardware generates alarms due to the following conditions:

• defective hardware
• hardware configuration files corrupt or unreachable by TMS
• hardware or software versions incompatible
• network configuration
• bootp configuration is incorrect

Troubleshooting TMS Hardware Initialization Errors

Use the serial console output to isolate a configuration error from defective hardware. (See 

Figure

36: TMS Front Panel

 on page 138 and 

Debug Terminal Connection Settings

 on page 134.)

Operation and Administration

150

     Avaya Media Processing Server 500 Hardware Installation and Maintenance

October 2014

Comments? [email protected]

Summary of Contents for Media Processing Server 500

Page 1: ...Avaya Media Processing Server 500 Hardware Installation and Maintenance Release 4 1 NN44100 302 Issue 01 01 October 2014...

Page 2: ...U ARE INSTALLING DOWNLOADING OR USING THE SOFTWARE HEREINAFTER REFERRED TO INTERCHANGEABLY AS YOU AND END USER AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA I...

Page 3: ...rver 21 SPARC Based Servers 22 Power Distribution Unit 23 AC Power Distribution Panel 23 Front end PDU overview 23 PDU Position 24 Back end PDU overview 24 DC Power Distribution Unit 27 DC PDU 27 DC F...

Page 4: ...C Server Maintenance Serial Connection 44 Serial Port Connections to Multiple SPARC Based Servers 44 Preparing to Apply Power to the MPS 500 44 Connecting Power 45 Connecting the Internal Network 45 N...

Page 5: ...for Application Support 77 Configuring the Terminal Server 77 Telnet Port Access 78 Initial Setup 79 Logging in to the Terminal Server for the First Time 79 Default Network Settings 80 Changing the Ne...

Page 6: ...the System Console 135 Final Check 136 Chapter 5 Operation and Administration 137 Media Processing Server 500 Operating Procedures 137 MPS 500 Indicators and Controls 137 Front Panel 137 Ethernet Hub...

Page 7: ...6 Preparing for Solaris Backup using clone pl 156 Executing clone pl 157 Configuring clone cfg 159 clone pl Log Files 159 World Wide Name Syntax and Mapping 161 Alternate Solaris Backup Procedure 165...

Page 8: ...ring Diagram 350 0308 201 SPARC RJ45 Pinouts 201 Terminal Server Cable 201 MPS Terminal Cable 202 Chapter 9 MPS System Checklist and Report 203 Order And Contact Information 203 Completion Instruction...

Page 9: ...nd Hardware 213 Replacing the MPS 100 500 Top Cover 215 Chapter 11 MPS 500 Sample Configurations 217 Contents October 2014 Avaya Media Processing Server 500 Hardware Installation and Maintenance 9 Com...

Page 10: ...onal second application processors are available for redundancy or other processing applications On the MPS 500 Interactive Voice Response IVR spans are specified in any configuration that best meets...

Page 11: ...Each system configuration varies depending on the options chosen You can order a second 52 inch 25 RU cabinet to house optional equipment Figure 1 25 RU 52 Cabinet Front view Hardware Overview Octobe...

Page 12: ...ew For additional images of the MPS 500 see MPS 500 Sample Configurations on page 217 MPS 500 System Hardware Overview 12 Avaya Media Processing Server 500 Hardware Installation and Maintenance Octobe...

Page 13: ...The following diagram is a schematic of the DTC Telephony Media Server The telephony media server TMS is a subcomponent of the DTC and refers to the TMS 2500 motherboard The TMS motherboard supports o...

Page 14: ...the front panel Refer to MPS 500 SIP and RTP on page 29 Qualified service personnel use the serial console connector for diagnostic purposes and for verifying and configuring the boot ROM See Field P...

Page 15: ...line events such as touch tone entry hook flash dial tone busy signals and so on are detected Tone Generator tgen In lieu of playing tones as vocabularies DTMF and other tones are generated R1 Transm...

Page 16: ...ditional resources There are no indicators or connectors on the front panel of the MDM The only visible indication that an MDM is installed in a TMS slot instead of a blank in the slot is the presence...

Page 17: ...tings on page 123 Facsimile The MDM can provide 8 DSPs for a total of 16 fax channels per TMS The following fax specifications are supported CCITT T 4 and CCITT T 30 for Group III fax compatibility Fa...

Page 18: ...platform is an expandable server platform designed to provide a range of services that include various forms of Speech Recognition Speech Verification and Text To Speech The Speech Server platform con...

Page 19: ...es 2U server Netra 240 yes yes only for MRCPv1 client yes 2U server Netra T5220 yes yes only for MRCPv1 client yes 2U server Server type Application Processor speech Tools Notes IBM x3550 yes yes yes...

Page 20: ...the IBM x3550 at http www ibm com HP DL360 G5 Speech Server The following diagram shows the HP ProLiant DL360 Generation 5p G5p MPS 500 System Hardware Overview 20 Avaya Media Processing Server 500 H...

Page 21: ...60 G5 at http www hp com HP DL360 G7 Speech Server The following diagram shows the HP DL360 G7 Speech Server HP DL360 G5 Speech Server October 2014 Avaya Media Processing Server 500 Hardware Installat...

Page 22: ...ed Servers Supporte the following Oracle server models through Solaris 2 10 V Series V215 V245 T Series T2000 T5120 T5220 T4 1 Netra 240 MPS 500 System Hardware Overview 22 Avaya Media Processing Serv...

Page 23: ...es of AC power front end power distribution units FE PDU and back end power distribution units BE PDU The following sections describe these PDU Front end PDU overview The following diagram shows the f...

Page 24: ...be used with an IEC 309 63A connector The Hubbell P N for the connector is the 363P6W PDU Position The FE PDU position in the cabinet depends on power considerations at the customer site In most inst...

Page 25: ...nnectivity desired The types of inlet line cord are L5 20P for 115 Vac connector L6 20P for 230 Vac connector IEC 320 C19 to IEC 320 C20 connector for FE PDU connectivity Up to five of the following a...

Page 26: ...n Circuits The fan circuits must be connected to separate power sources to minimize single points of failure Therefore if you have multiple power sources providing power to different PDU ensure the fa...

Page 27: ...ere are two types of fuse panels for DC power distribution one with fail over capability and one without fail over capability The fuse panel with fail over capability is for servers without dual power...

Page 28: ...t is dependant on system configuration Circuit breaker and fuse panels can be installed at the top or bottom of the cabinet however the most common location is at the top Cooling An MPS cabinet can pr...

Page 29: ...ce or vocabulary transmission over a private or public IP network The system is RFC 3261 SIP compliant and users running any SIP compliant client software can initiate or receive calls Calls can be ma...

Page 30: ...Figure 18 Rack Mount Options MPS 500 System Hardware Overview 30 Avaya Media Processing Server 500 Hardware Installation and Maintenance October 2014 Comments infodev avaya com...

Page 31: ...install your system Using the information in this chapter organizations with qualified staff can supplement field service and technical support arrangements Caution Avaya strongly recommends only qual...

Page 32: ...nel perform system installation Preparing Equipment For Installation Before Avaya installation staff arrive you must 1 Unpack the equipment Make sure all of the items on the system order form are on t...

Page 33: ...iagram shows the hole cutouts and grounding points required for installation of the MPS 500 cabinet 25 RU Hole Cutout with Grounds October 2014 Avaya Media Processing Server 500 Hardware Installation...

Page 34: ...ound wire must be used for system grounding AC only Using a volt ohm meter measure the resistance between the ground pin on the power plug and a ground lug in the rear of the chassis The resistance mu...

Page 35: ...s terminated with either NEMA type L5 20P 120 V or L6 20P 230 V plugs Two four Nema L5 20 120V or two four L6 20 230 V receptacles are needed to connect the power cords Both power cords must be utiliz...

Page 36: ...ulations can require that only licensed electricians be permitted to perform this function The user is responsible for providing the required regulatory information and qualified personnel to install...

Page 37: ...W L Molex 19221 291 Compatible connectors must have the following features Wire Size 6AWG Hole Size 1 4 inch Hole Spacing 0 625 inch Connecting DC Power Caution Make sure you turn off all circuit bre...

Page 38: ...ain their own redundant power supplies For detailed power specifications on the Terminal Block see DC Electrical Specifications on page 194 Caution The SUN Netra server has internal fuses within its p...

Page 39: ...rack should be such that the amount of airflow required for safe operation is not compromised Caution Mechanical Loading Mounting of the equipment in the rack should be such that a hazardous conditio...

Page 40: ...fuse or circuit breaker Installing the MPS 500 Standalone Chassis The MPS 500 assembly can be installed in a 19 rack utilizing the supplied mounting flanges These flanges can be left in the standard...

Page 41: ...2 7 33 8 4 35 10 36 11 5 38 13 39 14 6 41 16 42 17 7 44 19 45 20 8 47 22 48 23 RJ48 C The following diagram shows RJ48 C connection The following table shows RJ48 C pinouts Pin Signal 1 R1 receive rin...

Page 42: ...subnet formerly named CLAN MPS 500 supports Ethernet Switch ERS 4850GTS Note Refer to your System Definition Package SDP for the internal LAN configuration of your system Cascade Cables for Ethernet...

Page 43: ...Speech Server Rear Panel The following diagram shows a speech server rear panel IBM x3550 Rear Panel The following diagram shows an x3550 rear panel SPARC Sun Fire Netra Based Processor Rear Panel Oc...

Page 44: ...ctions to Multiple SPARC Based Servers You can implement remote management of multiple servers by using a terminal server This provides network for extended serviceability see Configuring the Terminal...

Page 45: ...on on the server itself Network Security The various components comprising the MPS 500 are configured as a local network with default IP addresses chosen to comply with standards defining private netw...

Page 46: ...ses KVM Connections with AC Power The Speech Server and Windows servers are connected to each other with a C2T daisy chain cable as shown in the preceding diagram The number 1 server in the chain is c...

Page 47: ...umber 1 server in the cabinet is connected by a C2T output cable to a KVM switch adapter cable which connects to an input port on the KVM console switch Caution If Windows nodes do not come up after a...

Page 48: ...t II Blade JBOD unit at http www dothill com index asp The JBOD unit requires one of the following power sources Check your SDP for the type of power required for your installation Table 1 JOBD Power...

Page 49: ...18A maximum per input 300W typical Installing Digital Audio Tape Drives The following illustration shows the Seagate Scorpion 40 DDS 4 desktop drive and the Seagate Scorpion 40 DDS 4 19 3U rack mount...

Page 50: ...diagram 5 ON 6 OFF 7 ON 8 ON Figure 25 Bottom of Seagate DAT Drive Chassis Do not modify any other DIP switch settings Do not reassemble the drive until you complete the next section Seagate Drives SC...

Page 51: ...are not supported on Sun platforms Windows based servers do not provide sufficient power to source most non powered external USB modems but any commercially available powered USB modem can be used Av...

Page 52: ...ommends a standalone MPS Manager workstation upgrade for systems where the administrative interface is not in the same location as the MPS 500 In cases where the administrative station is not in the s...

Page 53: ...rnet LAN with other devices use a network bridge or a router device to connect the MPS 500 LANs to the site network This ensures that there are no adverse maintenance or performance issues either for...

Page 54: ...LAN devices connected to your site network you can configure the MPS Manager workstation to use a separate network interface as a gateway to the site network This second network interface is used for...

Page 55: ...k itself is used to make the interconnection between the MPS Manager workstation and other TCP IP devices on the network Multiple Site Installations In multisite MPS 500 system installations each site...

Page 56: ...n IP network Generally a minimum of 56 Kb s bandwidth must be available for use by the MPS Manager system Installing Hardware and Configuring Connectivity 56 Avaya Media Processing Server 500 Hardware...

Page 57: ...guration changes be made only by qualified service personnel If necessary consult with Avaya technical support or field service engineering Caution MPS system cards are designed to work on Ethernet li...

Page 58: ...ss is 00 80 01 D0 00 17 MXD BOOT LOADER PARAMETERS The download file will come from the TMS STARTUP DELAY After board is reset start up code will wait 3 seconds Configuring the TMS Boot ROM Verify and...

Page 59: ...vaya field engineers can make the following modifications to system files If done incorrectly the system does not reboot properly 1 Configure the etc hosts files to provide an IP for each TMS card in...

Page 60: ...y contain this change Edit the netmasks file as shown in the following sample output etc netmasks The netmasks file associates Internet Protocol IP address masks with IP network numbers network number...

Page 61: ...NETINSTALL V1 1 Wed Apr 3 c 2000 Avaya Incorporated IP of Primary SCN on A Network 10 7 0 1 10 7 0 1 IP of Secondary SCN on B Network 10 8 0 2 10 8 0 2 Secondary AP Chassis 1 1 Backplane Slot 1 1 Eth...

Page 62: ...860 smod ht ethernet ha 008001B00130 ip 10 7 1 7 nic2 a sm 255 255 0 0 gw 10 7 0 1 10 8 0 2 td tftpboot bf nic_860 smod ht ethernet ha 008001B0023a ip 10 7 1 8 Although the netinstall script modifies...

Page 63: ...protocols are ISDN and SS7 for digital spans and loop start for analog Exercise caution when editing configuration files as there are two types of remark characters used in the configuration files for...

Page 64: ...eri opt home peri Solaris or C home peri Windows is your home directory The following illustrations depict the directory structure of MPS software packages on both the Solaris and Windows platforms Co...

Page 65: ...Figure 32 MPS Solaris Directory Structure MPSHOME October 2014 Avaya Media Processing Server 500 Hardware Installation and Maintenance 65 Comments infodev avaya com...

Page 66: ...tion of the configuration files described in the following sections applies to both Solaris MPSHOME and Windows MPSHOME platforms Configuration Part I 66 Avaya Media Processing Server 500 Hardware Ins...

Page 67: ...common etc and starts processes for the global environment Processes started here are alarmd configd consoled conout and pmgr sys cfg is located in MPSHOME common etc tms and is used for configuring...

Page 68: ...and defines configuration parameters for the COMMGR process Communications protocols and associated parameters are configured in this file ase cfg is located in MPSHOME mpsN etc and starts processes...

Page 69: ...from client to phone phone to client or client to client MPS SIP can interface with both E1 and T1 standards as a gateway Clients can also interact with the vocabulary driven IVR menus The following d...

Page 70: ...lines in the bootptab file to configure the TPM TPM1100AMR tms3 155 sm 255 255 0 0 gw 10 7 203 72 td tftpboot bf ramTPM1100 cmp tp1100 AMR 7 1 ini ht ethernet ha 00908f076e91 ip 10 7 156 12 dcc34 sm...

Page 71: ...dicates to the DCC that there is a TPM card present and the address of the TPM card This entry must match the IP address in the TPM800 or TPM 1100 entry for the TPM that is a daughter card to this DCC...

Page 72: ...4 1 1 LINE 25 48 1 4 2 1 LINE 49 72 1 4 3 1 LINE 73 96 1 4 4 1 LINE 97 120 1 4 5 1 LINE 121 144 1 4 6 1 LINE 145 168 1 4 7 1 LINE 169 192 1 4 8 1 The following is a sample of the RSET table RSET_TABL...

Page 73: ...e value shown in braces or you can enter a new value How should the board boot 1 pROBE standalone mode 2 pROBE waiting for host debugger via serial connection 3 pROBE waiting for host debugger via a n...

Page 74: ...ootloader HOST DEBUGGER CONNECTION if activated Network connection NETWORK INTERFACE PARAMETERS TMS is present Use Message Exchange to download image LAN IP address will be obtained from bootp HARDWAR...

Page 75: ...Initializing CCB RC 0 Initializing QMC RC 0 Initializing SPAN Initializing CAS Initializing ISDN HDLC Drive Init hdlc_transmit_tsk Span Tx Started 9 status 0x0 MPS T1 ISDN USER SIDE hdlc_transmit_tsk...

Page 76: ...248 a 61108 root 18918 RUNNING Jul 10 16 49 05 C vmm MPSAP1 248 a 61121 root 18920 RUNNING Jul 10 16 49 05 C ccma MPSAP1 248 a 61133 root 18922 RUNNING Jul 10 16 49 12 C ccm MPSAP1 248 a 61185 root 18...

Page 77: ...uipment Default IP Address Telnet Port Serial Port Async Port Rear Panel Terminal Server 10 7 200 50 Diag port to first OSCAR MPS500 2 Vrc 2 NIC 10 7 0 2 3200 Console 12 MPS500 1 Vrc 1 NIC 10 7 0 1 31...

Page 78: ...pplication Processor Table 5 Cable Connect Table Async Port Destination Cable Type Diagnostic Speech Server 1 COM1 MRV 151 3028 1 MpsAp1 LOM Serial Mgmt RJ45M RJ45M Rollover 2 MpsAp2 LOM Serial Mgmt R...

Page 79: ...inal Server for the First Time 1 Use the standard user name InReach with the default password access for the initial login 2 Enter the command enable 3 Enter the password at the prompt The default pas...

Page 80: ...tem you want to modify and follow the prompts Default Network Settings The following screen shows the default network configuration Configuration Part I 80 Avaya Media Processing Server 500 Hardware I...

Page 81: ...gs After making changes save the configuration in the flash memory Enter 7 in the Quick Configuration Menu and answer y to confirm the save 3 When the system shows the InReach prompt enter reload to r...

Page 82: ...er that has access to the same network as the terminal server A response similar to the following screen appears If there are any errors check that the Ethernet connection is in place Configuration Pa...

Page 83: ...tion of the MRV firmware Usually the first OSCAR in the MPS 500 is used for the HyperTerm and the browser Making the Initial Connection 1 Open the browser and enter http 10 7 200 50 The following scre...

Page 84: ...If you are not in admin mode you cannot make changes and most parameters appear shaded Note You cannot make Ethernet changes through the web browser interface Use the diagnostic port 6 Set up the Asy...

Page 85: ...Ports 1 2 5 16 are already set up Copy the settings to the other ports Click Copy at the bottom of the screen Ports 3 and 4 are set to 38400 baud used with the higher speed ttyb ports on SPARC based...

Page 86: ...ation ports using the key 14 Configure ports 3 and 4 as shown in the following screen Click Apply when the configuration is complete Configuration Part I 86 Avaya Media Processing Server 500 Hardware...

Page 87: ...ollowing window 17 Do not modify the Telnet to Async port mapping unless specifically instructed to do so To change the port mapping a Click Interface and then select Port Mapping Making the Initial C...

Page 88: ...ort 17 is the internal V 90 modem 18 When you complete your changes select REBOOT and enter y to confirm 19 The server reboots and returns to service in about 1 minute Configuration Part I 88 Avaya Me...

Page 89: ...hen click Database 3 Select New at the top of the window 4 Enter perippp for the new subscriber name and select OK 5 Double click new perippp subscriber in the list The configuration GUI appears Creat...

Page 90: ...t the Security Level to Shell 9 Click Adjust to the right of Password for Login and enter pPCON 1 10 Select Apply and then click OK Configuration Part I 90 Avaya Media Processing Server 500 Hardware I...

Page 91: ...mmends you use the following method to configure the terminal server The simplest method is to put the software and configuration files into the tftpboot directory on the MPS Configuring and Updating...

Page 92: ...e files to lx000207 zip and copy them to lx000207 prm Note You must conduct all initial dialog with the Server through a 9600 baud serial connection with the Diag port Perform the following steps in s...

Page 93: ...ollowing sample output InReach 0 setup Would you like to run Initial Connectivity Setup y n y Enter the superuser password system Quick Configuration Menu 1 Unit IP Address 10 7 200 50 2 Subnet Mask 2...

Page 94: ...starting System Please wait for system to restart INIT Switching to runlevel 6 InReach 0 Disconnected Restarting syst 1 1 0 Jul 9 2003 11 03 10 CPU Test Passed LX 4016 Copperhead 16 port unit The syst...

Page 95: ...InReach 0 2 Run the system status command to check that the Configuration Settings to Boot From value is set InReach 0 show system status Time Fri 02 Jan 1970 23 02 38 UTC System Uptime 0 0 29 34 Soft...

Page 96: ...rting crond Starting watchdog timer System initialization Modem detected on dev ttyS2 port 17 Serial port initialization Virtual port initialization Interface initialization Subscriber initialization...

Page 97: ...w rw 1 root root 223 Jan 2 03 44 ssh_known_hosts rw r r 1 root root 729 Jul 9 2003 sysctl conf rw r r 1 root root 11 Sep 9 2003 test_file drwxr xr x 3 root root 1024 Jul 9 2003 zoneinfo InReach 0 exit...

Page 98: ...hosts file Using the Terminal Server Refer to the online documentation on the MRV Communications Inc web site for the most current operating instructions http www mrv com Configuration Part I 98 Avay...

Page 99: ...art Control Panel Network and Internet Network and Sharing Center 2 Click Change adapter settings 3 In the Network Connections window press the ALT key The system displays a hidden menu 4 Choose Advan...

Page 100: ...oot T130 IPMP ht ethernet ha 000000000000 ip 10 7 1 1 sa 10 7 0 1 Note The IP assigned to entry sa should be the bge0 IP which is the data address defined in etc hosts file For further details see Con...

Page 101: ...am d Click HP Network Team 1 and then click the Properties tab e Set the Teaming Settings on the Teaming Controls tab to Network Fault Tolerance with Preference Order Make sure the network interface l...

Page 102: ...e Fault Switch Tolerance is working correctly if no interruption occurs in the ping results Configuring IPMP for Solaris Based Processors Sun Netra Use the following procedure to configure IPMP with o...

Page 103: ...esses you obtained in the previous step 10 7 0 1 MPSAP1 a bge0 data address 10 7 0 2 MPSAP1 b standby test address for bge1 10 7 0 3 MPSAP1 a bge0 test address for bge0 7 Edit the etc netmasks file Ad...

Page 104: ...as a template begin of the script ipmp targets sbin sh etc rc2 d S70ipmp targets etc init d ipmp targets Copyright c 2005 by Sun Microsystems Inc All rights reserved ident ipmp targets 1 0 0 Edit the...

Page 105: ...r The link has gone down on bge0 Oct 14 10 47 24 mpsap1 in mpathd 140 ID 594170 daemon error NIC failure detected on bge0 of group ipmp_test Oct 14 10 47 24 mpsap1 in mpathd 140 ID 832587 daemon error...

Page 106: ...lags 2001000849 UP LOOPBACK RUNNING MULTICAST IPv4 VIRTUAL mtu 8232 index 1 inet 127 0 0 1 netmask ff000000 bge0 flags 1000843 UP BROADCAST RUNNING MULTICAST IPv4 mtu 1500 index 2 inet 10 7 0 1 netmas...

Page 107: ...ough TCP IP Ethernet The following procedure provides instructions on how to optionally configure the RAID controllers for TCP IP communication This eliminates the need to have a local console on the...

Page 108: ...ddress information Address IP address 6 Verify the Address NetMask and Gateway settings Example IP 10 7 210 x Netmask 255 255 0 0 Gateway 10 7 200 1 can be the IP of the MPSAP 7 Save your IP modificat...

Page 109: ...Yes to reset the controller 10 Ping the RAID platform from a server platform on the same subnet 10 7 x x Example ping 10 7 210 1 RAID 1 TCP IP access to the RAID is now available You can now telnet t...

Page 110: ...page 107 Note Ensure each screen shot matches your platform If screen shots do not match contact Avaya Customer Support 2 Telnet to the RAID controller No password is required 3 View and edit logical...

Page 111: ...l volumes none are required 5 View and edit Host Luns 6 View and edit drives 7 View and edit channels RAID October 2014 Avaya Media Processing Server 500 Hardware Installation and Maintenance 111 Comm...

Page 112: ...ration parameters 9 View and edit configuration parameter 10 View system information Configuration Part II 112 Avaya Media Processing Server 500 Hardware Installation and Maintenance October 2014 Comm...

Page 113: ...heck event log for errors 12 Clear the event log The RAID configuration is verified RAID October 2014 Avaya Media Processing Server 500 Hardware Installation and Maintenance 113 Comments infodev avaya...

Page 114: ...tec pcAnywhere cannot be installed for any reason on a node where the SFU utilities reside There is a conflict between pcAnywhere and the Avaya software that produces system errors By default nodes in...

Page 115: ...First name Last name and E mail address fields of the following screen 4 Click Next to continue Setting up and Configuring NetMeeting October 2014 Avaya Media Processing Server 500 Hardware Installat...

Page 116: ...and then click Next to continue 6 Select both check boxes and then click Next to continue Configuration Part II 116 Avaya Media Processing Server 500 Hardware Installation and Maintenance October 2014...

Page 117: ...following procedure to set up and configure Remote Desktop Sharing in NetMeeting and remotely access a Windows PC 1 Double click the NetMeeting icon from desktop Setting up and Configuring Remote Desk...

Page 118: ...hin NetMeeting select Remote Desktop Sharing The Remote Desktop Sharing Wizard appears Configuration Part II 118 Avaya Media Processing Server 500 Hardware Installation and Maintenance October 2014 Co...

Page 119: ...3 Click Next to continue Setting up and Configuring Remote Desktop Sharing October 2014 Avaya Media Processing Server 500 Hardware Installation and Maintenance 119 Comments infodev avaya com...

Page 120: ...ect No I will do this later then click Next to continue 6 Click Finish to complete the setup Configuration Part II 120 Avaya Media Processing Server 500 Hardware Installation and Maintenance October 2...

Page 121: ...ote Desktop Sharing from the menu 8 Start NetMeeting 9 From the Tools menu select Remote Desktop Sharing Setting up and Configuring Remote Desktop Sharing October 2014 Avaya Media Processing Server 50...

Page 122: ...NetMeeting select Options 12 Click on the Security tab 13 Select the checkbox for I prefer to receive secure incoming calls Accept only secure calls when I m not in a meeting Configuration Part II 122...

Page 123: ...en the system is installed you must verify and if necessary modify the default factory settings to ensure the correct image files are loaded and that the local IP addresses for the TMS and server wher...

Page 124: ...rm the following procedure for each DCC in the TMS to verify and modify the boot ROM settings Refer to the following TMS front panel diagram for connector locations Figure 35 TMS Front Panel 1 Connect...

Page 125: ...ress Return to select the value shown in braces or you can enter a new value How should the board boot 1 pROBE standalone mode 2 pROBE waiting for host debugger via serial connection 3 pROBE waiting f...

Page 126: ...Run Application NETWORK INTERFACE PARAMETERS LAN IP address will be obtained from etc bootptab file LAN interface s subnet mask is 0xffff0000 HARDWARE PARAMETERS Serial channels will use a baud rate...

Page 127: ...s Ethernet address N ROM BOOTLOADER PARAMETERS STARTUP DELAY How long in seconds to delay before starting up 5 b To change the value of an item enter the new value after the prompt Continue until the...

Page 128: ...tem Self Tests Power Up Diagnostic Tests The MPS 500 shows visual indication of the boot sequence during system startup The indicators are the LEDs on the NIC and TMS front panels If a component does...

Page 129: ...e sequence to diagnose system problems If the LEDs indicate that multiple corrective action is needed perform the tasks in the order listed and retest after each task until the system boots normally I...

Page 130: ...page 123 7 1 2 sec Set values specified in boot ROM dialog perform RARP2 and BOOTP3 if required Activity LEDs cycle when RARP and BOOTP packets are sent Host not responding Check the physical network...

Page 131: ...tocol 4 PSSINIT initializes pSOS the local operating system 5 TFTP Trivial File Transfer Protocol A limited FTP environment for the device to load image files Simple System Tests Whenever you reconfig...

Page 132: ...bound lines or applications dial into the inbound lines or applications over the looping cables exchange touchtones disconnect and repeat indefinitely Status messages are displayed in a command tool w...

Page 133: ...es to the TMS and slots VPS_LINE_DEF VPS TMS TMS Slot Span channel from to Num Num MAP TMS 1 lines LINE 1 24 1 4 1 1 LINE 25 48 1 4 2 1 e Under the RSET_TABLE section ensure the RSET statements for th...

Page 134: ...d TMS cfg file Debug Terminal Connection Settings Establish a connection to the serial port on the front of the TMS or DCC to verify the TMS boot ROM and perform other diagnostic operations see Figure...

Page 135: ...root sys 3584 Sep 17 11 53 2 lrwxrwxrwx 1 root root 47 Jun 11 23 52 a devices pci 1f 4000 ebus 1 se 14 400000 a 2 lrwxrwxrwx 1 root root 47 Jun 11 23 52 b devices pci 1f 4000 ebus 1 se 14 400000 b b C...

Page 136: ...tallation Checklist on page 207 and verify that all tasks are successfully completed Configuration Part II 136 Avaya Media Processing Server 500 Hardware Installation and Maintenance October 2014 Comm...

Page 137: ...dministrative operations from the MPS Manager workstation that runs the MPS Manager suite of tools Use the Application Manager APPMAN to assign applications to phone lines and start applications termi...

Page 138: ...ernet Hub Indicators on page 139 COL Indicates errors or collisions in HUB LNK Indicates link status FDX Indicates full duplex mode status ACT Indicates activity status DCC Front Panel Span connector...

Page 139: ...ystem To perform a routine startup of the MPS 500 1 On back of the MPS 500 cabinet toggle the main power switch to ON 2 On back of the MPS 500 set the power switch to ON 3 Return to the node that acts...

Page 140: ...ruser Do one of the following To return to the OpenWindows environment enter openwin at the command prompt To log off type exit or press CTRL D The login screen appears 5 To log back into the workstat...

Page 141: ...Shut down the MPS 1 Start MPS Manager Select the domain then select the Application Manager as show in the following diagram 2 Select the Terminate checkbox under the Action list This performs a soft...

Page 142: ...lts the CPU 3 Wait for the ROM prompt ok 4 Turn off the main power switches 5 Unplug the MPS If the situation does not allow you to complete all of the preceding procedure it can take up to 5 minutes...

Page 143: ...designed to aid in fault detection and isolation of TMS hardware and software components Any fault detected that affects the call processing ability of a module generates a system alarm Alarms are an...

Page 144: ...rdware related For example it is hard to isolate a boot failure Runtime errors and faults indicate a problem at an interface occurred The interface can be any hardware component or subcomponent within...

Page 145: ...bility of the TMS card Software initialization errors can prevent the TMS from loading its runtime image or configuring resources as required The following hardware can be involved in software initial...

Page 146: ...resource is not responding and it is tagged as faulty The TMS marks the resource faulty because its operation can be unpredictable After a resource is tagged as faulty it no longer is available for f...

Page 147: ...are fault 5 How many resources are affected If all resources on a device are affected then a hardware fault is possible TMS Span Alarms The spans on a TMS provide the connection from the TMS to an ext...

Page 148: ...memory leak Hardware software race condition causing memory leak Insufficient memory configuration for software load System load Ethernet problem System failover Troubleshooting TMS Memory Alarms Chec...

Page 149: ...following modules can cause clocking failure TMS PLL TMS DCC NCD PLI The TMS PLL can generate alarms due to the following conditions Incorrect PLL configuration in tms cfg file Span problems such as...

Page 150: ...ble by TMS hardware or software versions incompatible network configuration bootp configuration is incorrect Troubleshooting TMS Hardware Initialization Errors Use the serial console output to isolate...

Page 151: ...re components at the system level FFT for specific platforms and hardware configurations are located in MPSHOME PERIfft fftests The FFT scripts are in the following locations Field Factory Test Suppor...

Page 152: ...orm the TPM FFT procedure after the Basic Platform Test is completed 1 Dependent on the platform configuration Only perform the TPM FFT procedure after the Basic Platform Test is completed Accessing F...

Page 153: ...the local copies stored on the PC become outdated Always check for a newer version of the documents when PERIfft is patched a cd MPSHOME PERIfft fftests docs b bin for binary transfer c get document_...

Page 154: ...rver through the Serial Port A LOM serial connection Use a cable connection to a Windows based server running HyperTerm The console must be configured to run at 9600 baud 8 bit no parity See the Sun d...

Page 155: ...tem data This method makes the server appear as a standard Windows file sever to the other Windows servers File sharing storage and retrieval and so on can be accomplished without installing additiona...

Page 156: ...are added 2 Run the backup script with the h option to get information on the drives in the system and all the command options clone pl h 3 Compare your output to the following sample perl clone pl h...

Page 157: ...ecuting clone pl on page 157 Make sure the backup disk is partitioned to the same size or larger than the system disk Use the format command Partitioning the backup drive is a one time event When you...

Page 158: ...so as not to impact system performance 3 Recover partitions using tar The following sample command recovers partitions var and usr perl clone pl b off r on p var usr L 4 d c0t0d0 4 Recover files Use t...

Page 159: ...sfully backed up save the clone cfg file just in case the system drive was totally corrupted clone pl Log Files The following log files are associated with the clone pl command Clone dat The data file...

Page 160: ...on Mar 15 14 56 55 2004 get_mount_sliceID Slice 4 found for partition var Mon Mar 15 14 56 55 2004 tar_nonrt_sli Backup var on c0t1d0s4 Mon Mar 15 14 56 55 2004 do_mount Successfully mounted c0t1d0s4...

Page 161: ...documentation The following is an example of a Disk to Disk Copy HDD0 to HDD1 Partitions d0s0 d0s4 d0s5 d0s6 and d0s7 standard for MPS HDD0 and HDD1 are identical hard disk drives P N and will be copi...

Page 162: ...he Format Menu format Select correct HDD label write label to the disk Table name New See the format command for more details 2 Continue only when both HDDs are available to the diskinfo command 3 Exe...

Page 163: ...he known working HDD 5 Execute etc WWNupdateVFSTAB Use only 16 hexadecimal digits World Wide Name Syntax and Mapping October 2014 Avaya Media Processing Server 500 Hardware Installation and Maintenanc...

Page 164: ...ew vfstab on Target HDD Complete Halt System Boot Newly Built HDD1 disk1 Maintenance 164 Avaya Media Processing Server 500 Hardware Installation and Maintenance October 2014 Comments infodev avaya com...

Page 165: ...as mnt The dd command backs up the entire drive Slice 2 of the system drive which represents the entire drive is copied to slice 2 of the backup drive Backing Up the Entire Drive Using dd If the disks...

Page 166: ...lices can be tarred the same way except the root file system Root contains mounted slices which must be excluded during the tar 1 Terminate any applications using files you want to back up 2 Use the f...

Page 167: ...c dev fd etc mnttab mnt var var run opt 8 Tar the root excluding the mounted file systems cd tar cvfX tarex cd mnt tar xfBp 9 Create the mount points on the root backup slice for the excluded director...

Page 168: ...ack up Backing Up an Individual Directory Using tar You can back up file system subdirectories with tar Tar does not delete files from the backup slice even if they no longer exist in the file system...

Page 169: ...slice is mounted on opt df k opt Filesystem kbytes used avail capacity Mounted on dev dsk c1t0d0s5 11878657 6181095 5578776 53 opt 2 Mount the corresponding slice from the backup drive The following...

Page 170: ...ta off server before starting Procedure 1 Install update DVD in DVD drive and boot system 2 If system prompts for Press any key to boot from CD or DVD press the Enter or Return key 3 In cmd exe perfor...

Page 171: ...own 3 5 HDD 2008_x3550hcw_rc7 IBM x3550 Harpertown 2 5 HDD IBM x3550 Woodcrest 3 5 HDD IBM x3550 M3 2008_x3550m34_rc5 IBM x3550 M4 The script applies the image selected above and the Windows operating...

Page 172: ...device manager and verify that there are no Unknown devices marked with yellow question marks IBM x3550 Clovertown 3 5 HDD IBM x3550 Woodcrest 3 5 HDD IBM x3550 M2 IBM x3550 M3 IBM x3550 M4 2 To set C...

Page 173: ...dure 1 Go to Internet Explorer Internet Options and click Delete All to clear out temp files cookies etc 2 To run disk clean up click Start and type clean in the search box Click Disk Cleanup Ensure t...

Page 174: ...ick Accept License and click Next 4 Modify Regional and Language options and click Next 5 Click Name Multimedia Applications Organization Avaya 6 Enter the product key located on attached Certificate...

Page 175: ...key from Certificate of Authenticity COA and click Next 4 Click OK 5 Do see one of the following If you have internet access it will activate as follows Performing a DVD rollout WIM October 2014 Avaya...

Page 176: ...document to verify the Activation If you do not have internet access you must to use the phone activation Maintenance 176 Avaya Media Processing Server 500 Hardware Installation and Maintenance Octob...

Page 177: ...Performing a DVD rollout WIM October 2014 Avaya Media Processing Server 500 Hardware Installation and Maintenance 177 Comments infodev avaya com...

Page 178: ...6 Select Show me other ways to activate Maintenance 178 Avaya Media Processing Server 500 Hardware Installation and Maintenance October 2014 Comments infodev avaya com...

Page 179: ...7 Select Use the automated phone system to activate Performing a DVD rollout WIM October 2014 Avaya Media Processing Server 500 Hardware Installation and Maintenance 179 Comments infodev avaya com...

Page 180: ...is given in Step 2 section and is a 54 digit long number split into 9 groups of 6 digits each The numbers shown are provided as an example and will be different for each activation and COA 13 After yo...

Page 181: ...be activated Validating the activation status Procedure 1 After the Windows 2008 activation is successfully completed the message on the System Control Panel screen display as Windows is activated 2...

Page 182: ...em must be activated Procedure 1 To see how much time is still available for activation click Start All Programs Accessories Right click on Command Prompt and select Run as administrator 2 Type slmgr...

Page 183: ...ing a Spare Disk from Another Server to Recover the IBM x Series Server 1 Remove the spare disk from the second drive bay on the donor Windows server 2 Put a new disk in the empty second drive bay on...

Page 184: ...failed Windows server a Change the directory names of MPSHOME oscarN to reflect the directory for the component of the failed Windows server where N is the number of the failed Windows server compone...

Page 185: ...1 Do not unassign applications to be restarted on the replacement TMS 2 Set the MPS 500 power switch to OFF 3 Loosen the two retaining screws securing the front and lower panels of the MPS 500 4 Disco...

Page 186: ...s to secure the module mounting plate to the TMS front panel 2 Slide the TMS into the chassis on slot guides and seat the backplane connectors by pushing in on the two card extractors 3 Secure the TMS...

Page 187: ...e 37 TMS Top Side view Replacing an Ethernet Switch Figure 38 Ethernet Switch Front View TMS Assembly October 2014 Avaya Media Processing Server 500 Hardware Installation and Maintenance 187 Comments...

Page 188: ...econnect all cables and power Replacing a Windows Server Figure 39 Windows Server Front View You require the following tool Phillips screwdriver To replace a Windows server 1 Disconnect all cables and...

Page 189: ...as AC power data cables and so on connected to the rear of the MPS 500 4 Loosen the two retaining screws securing the front and lower panels 5 Remove the two screws securing the TMS 6 Remove the audio...

Page 190: ...supply and insert the replacement The new power supply can have fewer wires 15 After replacing the power supply check the status of the MPS 500 by plugging a laptop into the TMS before powering up the...

Page 191: ...form The information provided is for typical configurations Use this data to determine the facility requirements and site location for your particular configuration MPS 500 Standalone Chassis Physical...

Page 192: ...Amps Max 1 3 Amps Typical 3 Amps Max 2 Amps typical 6 Amps Max Total Power 300 Watts Typical Environmental Specifications Operating Non Operating Temperature 50 to 104 F 10 to 40 C 22 to 140 F 30 to 6...

Page 193: ...trical Specifications Nominal Input 115 Volts AC Single Phase Multiple Feed 230 Volts AC Single Phase Multiple Feed Standard Cabinet Voltage range 100 120 AC 200 240 AC Plug type NEMA L5 20P plug NEMA...

Page 194: ...each leg must be configured to consume a maximum of 15 amps DC The PDU is intended to provide power fail protection for cabinet items that do not have redundant power supplies power switches or circui...

Page 195: ...put Level 1 to 27 dBm 1 to 27 dBm Tone ON Time 40 milliseconds 40 milliseconds Tone OFF Time 40 milliseconds 40 milliseconds Freq Deviation 1 5 1 5 Tone Twist 10 dB to 10 dB 10 dB to 10 dB 1 The Europ...

Page 196: ...orresponding pin of the other The T1 interface is in accordance with ANSI T1 403 1989 It is capable of connecting up to eight digital spans Each span connection comprises four wires with pin connectio...

Page 197: ...s used for loopback or other offline tests On the loopback connector A0898687 the transmit pins of each span are connected to the receive pins of another span Span 1 is connected to span 2 span 3 to s...

Page 198: ...Pin Signal 1 R1 receive ring 2 T1 receive tip 3 Not used 4 T transmit ring 5 R transmit tip 6 Not used 7 Not used 8 Not used A standard direct feed cable with RJ48C connectors is connected at both end...

Page 199: ...le is wired as shown in the following illustration RJ48C Shielded Interface If your system uses RJ48C cables where the transmit and receive wire pairs are shielded the shields for the transmit and rec...

Page 200: ...the SPARC based processor require the use of DB 9 to RJ 45F adapter and a 1 to 1 standard 8 wire Ethernet cable SPARC Adapter Wiring Diagram Technical Specifications 200 Avaya Media Processing Server...

Page 201: ...2 cable connects a SPARC based server or a Speech Server to the terminal server This cable contains an RJ 45 male connector on each end Terminal Server Adapter Wiring Diagram 350 0308 October 2014 Ava...

Page 202: ...connector on one end and an RJ 45 male connector on the other It can be connected between a terminal server and SPARC based server to monitor the MPS 500 Technical Specifications 202 Avaya Media Proc...

Page 203: ...Field Engineer Order And Contact Information Date Customer Name Site Address Site City State Zip Customer Contact Name Customer Contact Title Customer Contact Phone Order Number Field Engineer Accoun...

Page 204: ...aterial The system must not be moved by installation personnel 2 An inventory of the order is completed 3 All cables brought into the system are connected internally to the cabinet All intercabinet ca...

Page 205: ...e damage below Was a damage claim filed by the customer Yes No If yes attach a copy of the claim Was the equipment placed in the final installation location Yes No Were the shipping skids and packing...

Page 206: ...installation Was a customer PO and bill issued to cover the costs Yes No Deviations And General Status List the deviations in the space provided below Be sure to include any D O A parts parts that fai...

Page 207: ...he appropriate party by e mail that the checklist has been completed Form reviewed by Date Installation Checklist Customer Systems Sales Orders Field Engineer Installation Checklist October 2014 Avaya...

Page 208: ...d Also make sure all the securing screws are in place System Setup Check that all TMS are properly seated and secure Connect and secure the internal LAN cables as per the SDP LAN diagram Do not connec...

Page 209: ...talled memory matches the SDP with the dmesg grep mem command Verify that the LAN cards are set to the factory defaults or later with the ifconfig a command Verify that the mirrored drive is in the cl...

Page 210: ...license as directed Run the test as directed This test verifies all the installed hardware TMS DSPs the cabling to the patch panel and so on After testing is complete remove all the loopback plugs Re...

Page 211: ...notify the appropriate party by e mail that the checklist has been completed Sign Off Page At this point if all the preceding tests have passed the system is considered commissioned and ready for cust...

Page 212: ...form please notify the appropriate party by e mail that the checklist has been completed Please send a copy to fax or Field Service Manager at Avaya com MPS System Checklist and Report 212 Avaya Media...

Page 213: ...tion processor to the laptop Note Both of the preceding tests must pass before you proceed with the upgrade Upgrading the Software and Hardware To upgrade both the software and hardware of an MPS 100...

Page 214: ...here to maintain the current MPS Release 1 0 software Continue with the rest of the steps to upgrade the software 3 Upgrade the MPS Release 1 0 software to Release 2 1 For detailed instructions refer...

Page 215: ...3 Slide the TMS out of the enclosure 4 Slide the cover forward far enough to remove the ribbon cable from the back of the enclosure 5 Lift the cover up and away from the enclosure 6 Inspect and remov...

Page 216: ...breaking off screws tighten them first by hand then tighten as necessary MPS 100 to MPS 500 Upgrade 216 Avaya Media Processing Server 500 Hardware Installation and Maintenance October 2014 Comments i...

Page 217: ...rations This appendix shows images of a standalone MPS 500 and an MPS 500 25 RU cabinet Figure 44 Standalone MPS 500 October 2014 Avaya Media Processing Server 500 Hardware Installation and Maintenanc...

Page 218: ...Figure 45 MPS 500 25 RU Cabinet MPS 500 Sample Configurations 218 Avaya Media Processing Server 500 Hardware Installation and Maintenance October 2014 Comments infodev avaya com...

Page 219: ...LAN 52 installation DAT drives 18 49 installation gateway MPS Manager server 52 installation multiple sites 55 installation single site 52 installation site 52 installation software 32 52 L logon logo...

Page 220: ...ics 194 specifications environmental characteristics 194 specifications network telephone interfaces DTC 195 specifications physical characteristics 193 startup and shutdown 139 system tests 131 T tel...

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