AstroNova QuickLabel QL800, User Manual

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Error Messages
98 QL-800 User Guide
Visually inspect the feed sensor where media enters the printer and clean debris with a
lint-free cloth.
If adhesive is present, use a swab dampened with isopropyl alcohol to clean the affected
areas.
If isopropyl alcohol is insufficient, Goo Gone may be used as an alternative. Use Goo Gone
sparingly when cleaning sensors. Using excessive amounts may result in sensor damage.
4) Make sure the mandrel does not have excessive slack. Avoid pulling slack media off the
mandrel.
Error 1003 - Unwind too Slow
The mandrel is moving slower than expected.
Solutions
Use the following solutions to troubleshoot the issue. The most likely solutions are listed first,
followed by other possibilities. Check to see if the issue is resolved after performing each
recommended solution. If the issue is not resolved, proceed to the next solution. If the issue
persists after performing all solutions, contact Technical Support.
1) Ensure that the wing nut on the end of the mandrel is tightened by turning it clockwise.
2) Look for and clear obstructions at the unwind mandrel.
3) Check for media slack between the media entry slot and roll. Reload media if necessary.
4) Ensure the outer diameter of the roll is 8 inches or less.
5) Press and release the power key to resume the job. Or press and hold the pause/resume
key to cancel the job.