AstroNova QuickLabel QL800, User Manual

Page: 125 / 172

Error Messages
QL-800 User Guide 125
Error 2014 - Missed TOF
The top-of-form mark was not found within the expected time.
Solutions
Use the following solutions to troubleshoot the issue. The most likely solutions are listed first,
followed by other possibilities. Check to see if the issue is resolved after performing each
recommended solution. If the issue is not resolved, proceed to the next solution. If the issue
persists after performing all solutions, contact Technical Support.
1) Ensure the printer driver is set up correctly for your label size and sensor type.
Error 2015 - Page Sequence Error
The print job could not start.
Solutions
Use the following solutions to troubleshoot the issue. The most likely solutions are listed first,
followed by other possibilities. Check to see if the issue is resolved after performing each
recommended solution. If the issue is not resolved, proceed to the next solution. If the issue
persists after performing all solutions, contact Technical Support.
1) Check for obstructions in the paper path and re-attempt the print job.
Error 2016 - Cartridge Error
There was an error communicating to an ink cartridge.
Solutions
Use the following solutions to troubleshoot the issue. The most likely solutions are listed first,
followed by other possibilities. Check to see if the issue is resolved after performing each
recommended solution. If the issue is not resolved, proceed to the next solution. If the issue
persists after performing all solutions, contact Technical Support.
1) Clean ink cartridge electrical contacts and reinstall the ink cartridge.
Error 2017 - Encoder Error
The media motion is not consistent across the print encoder.
The first step in diagnosing the cause of the error is determining when the error occurs after
sending the print job. Error timing and related solutions are described in the following sections.
Error Occurs Prior to Media Moving
The error occurs as the printhead moves into the print position but before media moves forward
to start printing. This can be confirmed by sending a print job and watching the media mandrel.
1) If the media does not move after the printhead moves to the print position, the printer may
be receiving corrupt data.