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AstroNova QuickLabel QL800 User Manual Download Page 118

Error Messages

118

QL-800 User Guide

 

Clean the electrical contacts on the printhead with a clean, lint-free cloth and isopropyl 
alcohol.

Finish using the printhead replacement function but reinstall the same printhead.

2) Replace the printhead.

Error 2002 - Incorrect Printhead

The installed printhead is not appropriate for this printer.

Solutions

Use the following solutions to troubleshoot the issue. The most likely solutions are listed first, 
followed by other possibilities. Check to see if the issue is resolved after performing each 
recommended solution. If the issue is not resolved, proceed to the next solution. If the issue 
persists after performing all solutions, contact Technical Support.

1) Install a genuine QuickLabel printhead.

Error 2003 - Printhead Missing

The printhead is not installed, has a poor electrical connection, or a printhead latch is not 
recognized as being closed.

Solutions

Use the following solutions to troubleshoot the issue. The most likely solutions are listed first, 
followed by other possibilities. Check to see if the issue is resolved after performing each 
recommended solution. If the issue is not resolved, proceed to the next solution. If the issue 
persists after performing all solutions, contact Technical Support.

1) Remove the printhead using the printhead replacement function in the Parts Replacement 

tab of the QL-800 Maintenance Utility.

Clean the electrical contacts on the printhead with a clean, lint-free cloth and isopropyl 
alcohol.

Finish using the printhead replacement function but reinstall the same printhead.

2) Replace the printhead.

Error 2004 - Unlicensed Printhead

A qualified electrical component is not being found by the system.

Solutions

Use the following solutions to troubleshoot the issue. The most likely solutions are listed first, 
followed by other possibilities. Check to see if the issue is resolved after performing each 
recommended solution. If the issue is not resolved, proceed to the next solution. If the issue 
persists after performing all solutions, contact Technical Support.

1) Install a genuine QuickLabel printhead.

Summary of Contents for QuickLabel QL800

Page 1: ...QL 800 User Guide ...

Page 2: ......

Page 3: ...kLabel An AstroNova Division World Headquarters 600 East Greenwich Ave West Warwick RI 02893 Tel 1 401 828 4000 Fax 1 401 822 2430 E mail info QuickLabel com www QuickLabel com Technical Support Tel 1 401 828 4000 E mail support QuickLabel com www QuickLabel com support ...

Page 4: ...ts and replacement parts will be furnished on an exchange basis and will be either reconditioned or new The customer is responsible for freight to return the printer or component to our factory or authorized service center We will ship the repaired or replaced printer or component back to you via standard ground freight service All replaced parts become the property of QuickLabel Travel freight an...

Page 5: ...ge has been damaged by accident abuse neglect or misapplication if the product has been improperly installed or maintained if the product has been used outside of its environmental specifications or if the product has been modified without the express written permission of QuickLabel QuickLabel makes no warranty either express or implied with respect to this product s merchantability or fitness fo...

Page 6: ...l 1 800 565 2216 quicklabel ca Latin America Av Insurgentes Sur No 1602 4º Piso Suite 467 Col Credito Constructor Ciudad de Mexico CDMX 03940 Mexico Tel 52 55 1000 9116 quicklabel com es Denmark Marielundvej 46A 2 2730 Herlev Tel 45 29 64 00 05 trojanlabel com France Parc Euclide ZA la Clef de St Pierre 10A Rue Blaise Pascal 78990 Elancourt Tel 33 1 34 82 09 00 quicklabel fr United Kingdom A5 West...

Page 7: ...nergy and if not installed and used in accordance with the instruction manual may cause interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the int...

Page 8: ...66 EC and or your national laws implementing those Directives If a chemical symbol is printed beneath the symbol shown above in accordance with the Battery Directive this indicates that a heavy metal Hg Mercury Cd Cadmium Pb Lead is present in this battery or accumulator at a concentration above an applicable threshold specified in the Battery Directive This product should be handed over to a desi...

Page 9: ...with EEE At the same time your cooperation in the correct disposal of this product will contribute to the effective usage of natural resources For more information regarding return and recycling of WEEE products please contact QuickLabel Also this product complies with the India E waste Rule 2011 and prohibits use of lead mercury hexavalent chromium polybrominated biphenyls or polybrominated diphe...

Page 10: ...l Directives Application des Decisions du Conseil Anwendbar fur die Richtlinien Applicazione delle Direttive del Comitato 2014 30 EU 2014 35 EU I the undersigned hereby declare that the equipment specified above conforms to the above Directive and Standard Je Soussigné déclare que l équipment spécifié ci dessus est en conformité avec la directive et le standard ci dessus Ich der unterzeichnende er...

Page 11: ...B 24 Installing the Printer Driver Network 25 Changing Printer Networking Settings 26 Using the After Shipping Wizard 26 Preparing the Maintenance Roller 27 Installing Ink Cartridges 28 Installing the Printhead 29 Loading and Unloading Media 32 Loading Media 32 Loading Media with Manual Feed Mode 33 Unloading Media 35 Working with Wide Gap Media 36 Working with Reflective Mark Media 36 QuickLabel ...

Page 12: ...ions 52 Using Service Options 54 Saving and Recalling Driver Settings 56 Importing and Exporting Driver Settings 58 Setting up the Driver for Full Bleed Printing 60 Printing Labels 61 Using the Status Monitor 63 Viewing the Printer Status 63 Viewing the Job Status and Canceling Jobs 64 Viewing Ink and Consumable Levels 65 Estimating Ink Use 65 Chapter 4 QL 800 Maintenance Utility 67 About the Main...

Page 13: ... Extended Downtime 93 Upgrading the Printer Driver and Utilities 94 Upgrading the Print Module Firmware 94 Chapter 6 Error Messages 97 Error 1001 Paper Path Error 97 Solutions 97 Error 1002 No Media at Pinch 97 Solutions 97 Error 1003 Unwind too Slow 98 Solutions 98 Error 1004 Unwind too Fast 99 Solutions 99 Error 1005 Out of Media 99 Solutions 99 Error 1006 Cutter Jam 99 Solutions 99 Error 1007 R...

Page 14: ...y Read Timeout 109 Solutions 109 Error 1021 Shared Memory Write Timeout 110 Solutions 110 Error 1022 Shared Memory Response Timeout 110 Solutions 110 Error 1023 System Initialization Timeout 111 Solutions 111 Error 1024 Unexpected Engine Response 111 Solutions 111 Error 1025 Shutdown Timeout 111 Solutions 111 Error 1030 Can t Erase EEPROM 112 Solutions 112 Error 1031 Can t Program EEPROM 112 Solut...

Page 15: ...ror 2008 1000 Series Error Occurred 120 Error 2009 Maintenance Jam 120 Solutions 120 Error 200A Black Cartridge is Missing 122 Solutions 122 Error 200B Magenta Cartridge is Missing 122 Solutions 122 Error 200C Yellow Cartridge is Missing 123 Solutions 123 Error 200D Cyan Cartridge is Missing 123 Solutions 123 Error 200E Multiple Cartridges are Missing 123 Solutions 123 Error 200F Black Ink Out 123...

Page 16: ...Installation Issues 138 Resolving USB Communication Issues 140 Identifying and Resolving Priming Problems 142 Addressing Data Starvation 143 Chapter 8 Rewinder 145 Before Installing the Rewinder 145 Installing the Rewinder 146 Installing the Rewinder when using the External Unwinder 147 Rewinding Labels 148 Chapter 9 External Unwinder 151 Before Installing the External Unwinder 151 Installing the ...

Page 17: ...label for the right customer in the right quantity just in time As a true digital printer the QL 800 easily prints labels with any text barcode or graphics in affordable small batches perfect for labeling multiple different products or labeling for different wholesale customers The QL 800 is the best tool for customizing your product labels in affordable small quantities Fast print speed up to 305...

Page 18: ...printer See Unpacking the Printer on page 19 2 Ensure all parts are included See Checking the Included Parts on page 21 3 Before installing the printer select an appropriate location and ensure system requirements are met See Choosing an Installation Location on page 22 See Installation Precautions on page 23 See System Requirements on page 23 4 Connect the power cable to the printer Switch the pr...

Page 19: ...y box and packing materials from the shipping carton 3 Lift the shipping carton off the printer and shipping pallet 4 With help from another person lift the printer off the shipping pallet Caution The printer is heavy and moving it requires two people One person should lift the front by the indicated lift point while the other person should lift the back by the indicated lift point Do not lift the...

Page 20: ...s Note The printer will function with the transport shipping lock installed However the transport unit cannot be removed while the lock is in place 8 Grasp the transport unit handle and pull the transport unit straight out of the printer An absorbent pad is positioned above the transport unit for shipping Remove this pad 9 Reinstall the transport unit Ensure it is fully inserted in the printer 10 ...

Page 21: ...aintenance cartridge Ensure it is fully inserted in the printer 12 Close the lower side door Checking the Included Parts Check to make sure the following items are included with the printer Power cable USB cable do not connect until prompted during driver installation Printhead Four ink cartridges one for each color Installation CD ...

Page 22: ...relative humidity For optimal print quality a relative humidity of approximately 60 is recommended Avoid placing the printer in areas exposed to high temperature and humidity extremely low temperature severe temperature changes or direct sunlight Especially avoid placing the printer near fire outdoors in distribution warehouses or in refrigerated areas Avoid installing the printer in areas subject...

Page 23: ...essed handle Lift the rear of the printer by the flat area of the purple frame above the mandrel Keep the printer level while lifting it The printer has rubber feet that help secure the printer and prevent accidental movement When moving the printer on the installation surface apply slight upward lifting pressure Dragging the printer may result in damage to the rubber feet System Requirements Wind...

Page 24: ...until prompted later in this procedure 2 Power on your PC and insert the QL 800 Installer CD in the CD drive The Installer CD wizard will open Choose Install Driver If the autorun program does not start automatically use Windows Explorer to launch the Setup exe file located on the CD Note If you do not have a CD drive you can obtain the software from www QuickLabel com downloads 3 Choose Install P...

Page 25: ...s Explorer to launch the Setup exe file located on the CD Note If you do not have a CD drive you can obtain the software from www QuickLabel com downloads 3 Choose Install Printer Software The software installation wizard will start Note If the Windows logo testing or publisher verification warning messages appear during installation choose to continue the installation 4 When prompted to select a ...

Page 26: ...ress for reference purposes 3 If the IP address does not appear or you would like to change the IP address choose the Network Config link Network configuration information will be displayed If you would like to automatically assign a new IP address based on DHCP select the dhcp and autoip options Then choose Submit If you would like to assign a specific IP address ensure the dhcp and autoip option...

Page 27: ...d on page 29 Preparing the Maintenance Roller A foam block is installed over the maintenance roller to protect it during shipping Use the following instructions to remove this foam block 1 Open the top cover and remove the cinch strap 1 2 Remove the foam support block 2 from the printer Use caution when removing the block to avoid dislodging the maintenance roller assembly Save the foam support bl...

Page 28: ... will be installed 2 Remove the four absorbent pads from the ink cartridge slots Save the pads for future shipping purposes 3 Slide in the ink cartridge nozzle end first label side up Push the cartridge in all the way You will feel slight resistance near the end of this process as the nozzle engages the ink needles inside the printer Repeat this step for each color Caution There are sharp needles ...

Page 29: ... powered on and the ink cartridges have been installed 2 Open the top cover 3 Make sure the printhead latch 1 is in the open vertical position Remove the cap protectors 2 from the two fluidic couplings Note The printhead latch will be in the open position Do not close the latch before installing the printhead If the latch is accidentally closed do not pry it open Turn the printer off and back on a...

Page 30: ...ctive plastic strips with the other hand Grasp the pull tab and slowly peel back the plastic strip covering the electrical contacts Grasp the pull tab and slowly peel back the plastic strip covering the printhead nozzles Maintain an angle of no less than 45 degrees with the printhead surface when pulling on the strip Caution Dispose of the removed strips immediately and do not allow the removed st...

Page 31: ...y in place gently rotate the printhead cartridge forward into position against the stops on the printhead connector circuit board Caution If the printhead will not rotate into position do not force it Remove the printhead and try again 13 Slowly close the printhead latch The fluidic couplings should advance and seal to the printhead cartridge Caution If the latch will not close do not force it Rem...

Page 32: ...gaps between labels special handling instructions may apply See Working with Wide Gap Media on page 36 1 Turn the wing nut 1 on the end of the mandrel counterclockwise to loosen the mandrel 2 Loosen the fastener on the outer flange 4 Then remove the outer flange from the mandrel 3 Orient the media roll 2 as illustrated and put it on the mandrel Make sure the roll makes contact with the inner flang...

Page 33: ...oller area Make sure there is no excessive slack in the media during this process 10 The printer will beep three times to indicate the media has been detected Release the media when the printer starts automatically feeding it into the printer The printer will feed media and the loading process will be complete Loading Media with Manual Feed Mode In most cases the standard media loading procedure i...

Page 34: ...way to the right toward the control panel You can adjust this guide before printing 8 Open the top cover This step deactivates the automatic media loading feature 9 Place the media near the entry slot and slide the adjustable media guide 6 to the width of the media The edges of the media should lightly contact the edges of the fixed media guide 7 and the adjustable media guide 6 10 Lift the roller...

Page 35: ...st exited the back of the printer back feeding will stop and the printer will beep once This confirmation tone alerts you that media is about to be unloaded 2 To continue and unload media press and hold the back feed key again Media will back feed fully out of the printer 3 Loosen the captive fastener on the outer flange 1 Then remove the flange from the mandrel 4 Turn the wing nut 2 on the end of...

Page 36: ...ch from the cut edge If any part of the reflective mark is within this area cut the media directly behind the mark removing the entire mark but as little of the unmarked liner as possible Then the media can be loaded into the printer without concern for a poor top of form calibration If necessary adjust the vertical offset in the printer driver Also make sure the reflective sensor type is selected...

Page 37: ...Specialist is available to Provide a point of contact for ongoing development of label materials that may be required for unique labeling applications Advise you on expected usage so you can plan purchasing and manage your inventory levels Advise you on our convenient blanket orders which automate shipment of your supplies to your location on dates you specify in advance Take your orders for label...

Page 38: ...Getting Started 38 QL 800 User Guide ...

Page 39: ...gh this slot 2 Operation Panel Use these keys to operate various printer functions 3 Top Cover Open this cover to access the printhead 4 Main Side Door Open this door to access the transport unit and ink cartridges 5 Lower Side Door Open this door to access the maintenance cartridge 6 LED Indicators LEDs indicate the status of the printer 3 2 1 4 5 6 ...

Page 40: ...connection method 4 LAN Port Connect the LAN cable here when using the LAN connection method 5 Power Inlet Connect the power cord here 6 Inner Flange Position the media roll edge so it touches this flange 7 Mandrel Install the media roll on the mandrel 8 Outer Flange Adjust this flange so it touches the media roll edge opposite the inner flange 9 Wing Nut Turn this nut to tighten or loosen the med...

Page 41: ...d release the feed key to feed media one label length Press and hold the feed key to feed media until you release the key While paused press and hold the feed key to perform a light printhead cleaning operation Printhead cleaning options are also available in the QL 800 Maintenance Utility 3 Pause Resume While printing press and release this key to pause the print job While paused press and releas...

Page 42: ...is in the ready state press and hold this key for approximately one second to cut media at the exit Key Description LED Description 1 Power This green LED indicates the power status of the printer Off Printer is off or in sleep mode Flashing Printer is initializing or busy Solid Printer is on and ready 2 Error This red LED indicates when error conditions occur 3 Cyan Ink These yellow LEDs indicate...

Page 43: ...ences are universal and as a result of them software developers display manufacturers and printer manufacturers have worked together to develop a way to successfully describe and use color taking into consideration the different technologies involved This is called color profiling Color profiles have been developed to coordinate how each device displays or prints that color When using the proper p...

Page 44: ...es will help with the full design and printing process If color matching is important to you you may consider profiling your computer display QuickLabel QL 800 Color Profiles When printing even the type of material printed on can change the way colors appear QuickLabel has created color profiles for the materials you will be using in order to offer you the most accurate color reproduction possible...

Page 45: ...ting point of new labels Continuous Media Continuous media does not have reflective marks It also does not have die cuts and therefore contains no gaps It is a continuous sheet of label material affixed to a liner Choosing Design Software You can print to the QL 800 using any design software with printing functionality There are many graphic design software applications available and the programs ...

Page 46: ... way to the edge of die cut labels but doing so may cause a small amount of ink to deposit onto the liner In the event excess ink deposits on the liner it will not dry and may smear onto other surfaces including hands and other printed labels The height and width of the label file canvas should be 0 04 to 0 08 1 2 mm larger than the height and width of the physical label Excessive width and length...

Page 47: ...lustrator In this situation use the following guidelines to ensure best results Note You can also use third party applications to design components of a label to be imported into CQL Pro In this situation save or export graphic files in a BMP PCX uncompressed JPG uncompressed TIF GIF PNG or PDF format Select a resolution of 400 or 800 pixels per inch For raster based design applications such as Ad...

Page 48: ...d on your version of Windows In Windows 7 choose Start Devices and Printers In Windows 8 and 10 access the Search option by pointing to the upper right corner of the screen Search for Control Panel and click the Control Panel icon In the Control Panel window click View Devices and Printers Right click the printer icon and choose Printing Preferences The QL 800 Driver Printing Preferences window wi...

Page 49: ...ssary you can print the image in a mirrored orientation by choosing Mirror Image 6 Select the page management options Stitch Choose this option to print with no gaps between labels This option should not be enabled when using gap media Buffer Choose this option to process print jobs completely before sending them to the printer This results in no pauses during printing Mask Optimization Choose thi...

Page 50: ...nstructions apply only to printing via third party design applications If you are using CQL Pro this process is not required 1 Open the appropriate printer window based on your version of Windows In Windows 7 choose Start Devices and Printers In Windows 8 and 10 access the Search option by pointing to the upper right corner of the screen Search for Control Panel and click the Control Panel icon In...

Page 51: ... edit an existing label size profile select the label name from the list To create a new label size profile enter a label name in the list 5 Enter the height and width of your label You can specify these measurements in inches or millimeters 6 Save the settings If you edited an existing label size profile choose Replace If you created a new label size profile choose Save ...

Page 52: ...ate printer window based on your version of Windows In Windows 7 choose Start Devices and Printers In Windows 8 and 10 access the Search option by pointing to the upper right corner of the screen Search for Control Panel and click the Control Panel icon In the Control Panel window click View Devices and Printers Right click the printer icon and choose Printing Preferences The QL 800 Driver Printin...

Page 53: ...a printed image relative to the registration marks on the media Horizontal Offset Negative values move the image left on the label Positive values move the image right on the label Vertical Offset Negative values move the image down on the label out away from the printer Positive values move the image up on the label in toward the printer ...

Page 54: ...u can clean the printheads launch the status monitor order supplies and contact technical support using the printer driver 1 Open the appropriate printer window based on your version of Windows In Windows 7 choose Start Devices and Printers In Windows 8 and 10 access the Search option by pointing to the upper right corner of the screen Search for Control Panel and click the Control Panel icon In t...

Page 55: ...ve minor print defects Then print a test label If the issue is not resolved use the heavy cleaning method Heavy Use heavy cleaning to resolve major print defects or when light cleaning has not fully resolved a print defect If multiple heavy cleanings do not resolve the issue contact Technical Support 5 Use the service links to order supplies or contact technical support 6 Choose OK Related Topics ...

Page 56: ...ccess the Search option by pointing to the upper right corner of the screen Search for Control Panel and click the Control Panel icon In the Control Panel window click View Devices and Printers Right click the printer icon and choose Printing Preferences The QL 800 Driver Printing Preferences window will open Note You can also access the driver preferences via the application s print dialog From t...

Page 57: ...profile name from the list To create a new settings profile enter a profile name in the list 4 Edit the driver settings as needed 5 Save the settings If you edited an existing settings profile choose Replace If you created a new settings profile choose Save 6 If necessary you can delete a settings profile by selecting it from the list and then choosing Delete 7 Choose OK ...

Page 58: ...e driver You can save or load these settings using custom setting files in the Import Export tab of the driver 1 Open the appropriate printer window based on your version of Windows In Windows 7 choose Start Devices and Printers In Windows 8 and 10 access the Search option by pointing to the upper right corner of the screen Search for Control Panel and click the Control Panel icon In the Control P...

Page 59: ... destination for the custom setting file Then choose Save The setting file will be saved 4 If you are importing a setting file select the settings to load from the file You can load Label Sizes and or Print Settings Choose Import The Import Custom Settings window will open Browse to and select a custom setting file Then choose Open The setting file will be loaded 5 Choose OK Related Topics Setting...

Page 60: ...ize profile You may want to include the specified dimensions as part of the profile name Ensure this size profile is selected in the General tab 2 Adjust the offsets for the full bleed label See Setting up Media Options on page 52 Horizontal Offset Add 0 02 to 0 04 0 5 1 mm to the horizontal offset The amount you add should be half of the width increase specified in the previous step Vertical Offs...

Page 61: ...The edge of the media should lightly contact the edge of the media exit guide 6 If necessary you can pause resume and cancel print jobs from the operation panel on the front of the printer You can also perform a printhead cleaning operation while paused if needed While printing press and release the pause resume key to pause the print job While paused press and release the pause resume key to resu...

Page 62: ...y result in a media jam If Cutter Enabled is checked in the printer driver Media tab the printed labels will automatically be cut at the end of the job If Cutter Enabled is not checked in the printer driver Media tab the printed labels will not be cut at the end of the job Instead you can use the manual cut feature by pressing and holding the cut key for approximately one second ...

Page 63: ...se Launch Status Monitor from the Services tab 2 You can view status information in the Printer Status area This area will display informational and error messages related to your printer s current status 3 If necessary you can initiate printhead cleaning if the printer is in the Ready Sleeping or Paused modes Two cleaning options are available light and heavy Start with light cleaning and then pr...

Page 64: ...s Monitor from the Services tab 2 You can view print job information in the Job Status area Total Labels Printed During printing the current number of labels printed will be displayed After a print job the number of labels printed in the last job will be displayed Print Speed During printing the print speed is displayed 3 If necessary you can cancel an in progress job by choosing Cancel Job You ca...

Page 65: ...e of the maintenance cartridge remaining service life in the Maintenance Cartridge Life area Estimating Ink Use You can use the QL 800 Toolbox application to estimate ink use for print jobs This is accomplished by printing a virtual print job and viewing projected ink use estimates Note Some QL 800 Toolbox features are not supported Use only the features described in this procedure 1 Open the QL 8...

Page 66: ...f the QL 800 Toolbox You may need to choose the Ink Usage link to refresh the page Ink estimates do not consider auto maintenance cleaning operations The estimate only predicts the amount of ink that will be deposited onto labels during the print job Note Two fields are used to display black ink usage estimates Add these two estimates to obtain the total estimate for black ink usage 5 Determine th...

Page 67: ...s Printer Information Tab Use the Printer Information tab to view printer system information upgrade printer firmware and set the clock Viewing Printer Information 1 Launch the QL 800 Maintenance Utility From the Windows Start Menu choose Start All Programs QuickLabel QL 800 QL 800 Maintenance Utility A language and printer prompt will open Select a display language and the QL 800 printer you want...

Page 68: ... roller maintenance cartridge and cutter Upgrading the Printer Firmware 1 Ensure the QL800_vX_X upgrade file is accessible from your PC The vX_X in the file name indicates the firmware package version You can obtain the latest firmware file from the QuickLabel website www quicklabel com 2 Launch the QL 800 Maintenance Utility From the Windows Start Menu choose Start All Programs QuickLabel QL 800 ...

Page 69: ...oose Start All Programs QuickLabel QL 800 QL 800 Maintenance Utility A language and printer prompt will open Select a display language and the QL 800 printer you want to connect to Choose OK 2 Choose the Printer Information tab 3 To set the date time controls to the current date time as defined by your Windows clock choose Get Current Time 4 To read the time from the printer s internal clock and s...

Page 70: ...ng the baseline is needed only for synchronizing the output of two or more printers Baselines are adjusted at the factory and should be close from printer to printer If you are using one QL 800 baseline adjustment is not necessary 1 Launch the QL 800 Maintenance Utility From the Windows Start Menu choose Start All Programs QuickLabel QL 800 QL 800 Maintenance Utility A language and printer prompt ...

Page 71: ...usting the baseline is needed only for synchronizing the output of two or more printers Baselines are adjusted at the factory and should be close from printer to printer If you are using one QL 800 baseline adjustment is not necessary 1 Launch the QL 800 Maintenance Utility From the Windows Start Menu choose Start All Programs QuickLabel QL 800 QL 800 Maintenance Utility A language and printer pro...

Page 72: ...ce Utility From the Windows Start Menu choose Start All Programs QuickLabel QL 800 QL 800 Maintenance Utility A language and printer prompt will open Select a display language and the QL 800 printer you want to connect to Choose OK 2 Choose the Print Settings tab 3 To read the cut stop position value from the printer and set the Cut Stop Position control accordingly choose Read From Printer 4 Ente...

Page 73: ...uage and printer prompt will open Select a display language and the QL 800 printer you want to connect to Choose OK 2 Choose the Print Settings tab 3 To read the external unwind mode setting from the printer and set the External Unwind Mode control accordingly choose Read From Printer 4 Select an External Unwind Mode setting Disabled Choose this option if you will supply media to the printer with ...

Page 74: ...f banding does not usually vary or fade in and out over the label length If you notice this issue when printing at 6 inches per second set the transport fan speed to low The lower fan speed will result in better image quality 1 Launch the QL 800 Maintenance Utility From the Windows Start Menu choose Start All Programs QuickLabel QL 800 QL 800 Maintenance Utility A language and printer prompt will ...

Page 75: ...e print quality Note The auto maintenance routine uses ink and other consumables Run the auto maintenance routine only as often as needed to maintain print quality 1 Launch the QL 800 Maintenance Utility From the Windows Start Menu choose Start All Programs QuickLabel QL 800 QL 800 Maintenance Utility A language and printer prompt will open Select a display language and the QL 800 printer you want...

Page 76: ...the printer is powered off 5 To save the auto maintenance settings choose Save to Printer Updating Cleaning Procedures Some upgrades to the QL 800 Maintenance Utility may contain updated cleaning procedures Use the following instructions to update the cleaning procedures on the printer with the cleaning procedures from the maintenance utility 1 Launch the QL 800 Maintenance Utility From the Window...

Page 77: ...label If the issue is not resolved use the heavy cleaning method Heavy Use heavy cleaning to resolve major print defects or when light cleaning has not fully resolved a print defect If multiple heavy cleanings do not resolve the issue contact Technical Support Preparing for Moving Before moving the printer a short distance in your building such as to a different floor prepare it using the followin...

Page 78: ...enance Utility From the Windows Start Menu choose Start All Programs QuickLabel QL 800 QL 800 Maintenance Utility A language and printer prompt will open Select a display language and the QL 800 printer you want to connect to Choose OK 2 Choose the Cleaning tab 3 Choose Before Shipping Follow the on screen instructions to complete this procedure 4 Power off the printer 5 Pack the printer in its or...

Page 79: ...Maintenance Utility A language and printer prompt will open Select a display language and the QL 800 printer you want to connect to Choose OK 2 Choose the System Logs tab 3 Use the scroll bars to browse the error history of the printer Saving Log Files 1 Launch the QL 800 Maintenance Utility From the Windows Start Menu choose Start All Programs QuickLabel QL 800 QL 800 Maintenance Utility A langua...

Page 80: ...e to replace the printhead This process will replace the printhead for each color Note Wear protective gloves to prevent ink from staining your hands during this procedure 1 Launch the QL 800 Maintenance Utility From the Windows Start Menu choose Start All Programs QuickLabel QL 800 QL 800 Maintenance Utility A language and printer prompt will open Select a display language and the QL 800 printer ...

Page 81: ...ct to Choose OK 2 Choose the Parts Replacement tab 3 Select Cutter Then choose Start Follow the on screen instructions to complete this procedure Replacing the Aerosol Filter Use the following procedure to replace the aerosol filter Note Wear protective gloves to prevent ink from staining your hands during this procedure 1 Launch the QL 800 Maintenance Utility From the Windows Start Menu choose St...

Page 82: ...iately To prevent ink from leaking from a used maintenance cartridge avoid dropping the cartridge or storing it at an angle Otherwise ink may leak and cause stains Ink adheres to the maintenance cartridge after it has been used Handle the maintenance cartridge carefully during replacement The ink may stain clothing Note Wear protective gloves to prevent ink from staining your hands during this pro...

Page 83: ...intenance Utility From the Windows Start Menu choose Start All Programs QuickLabel QL 800 QL 800 Maintenance Utility A language and printer prompt will open Select a display language and the QL 800 printer you want to connect to Choose OK 2 Choose the Parts Replacement tab 3 Select Maintenance Roller Then choose Start Follow the on screen instructions to complete this procedure Advanced Tab The Ad...

Page 84: ...QL 800 Maintenance Utility 84 QL 800 User Guide ...

Page 85: ...y four yellow LEDs on the printer indicate ink status Flashing LEDs indicate low ink Illuminated LEDs indicate empty ink The printer has four ink cartridges black K cyan C magenta M and yellow Y Confirm the ink status and replace the appropriate ink cartridge Use the following instructions to replace ink cartridges Before you begin make sure the printer is in an idle state Danger For safety keep i...

Page 86: ... Push the cartridge in all the way You will feel slight resistance near the end of this process as the nozzle engages the ink needles inside the printer Repeat this step for each color Caution There are sharp needles in the ink cartridge slot Never put your fingers in this area Note The printer is designed so that ink cartridges cannot be inserted in the wrong slots Do not attempt to insert ink ca...

Page 87: ...inch Rollers As media is fed into the printer it is advanced by a series of rollers just inside the media entry slot Over time these rollers may accumulate dust or adhesive residue You can clean these input pinch rollers as needed 1 Remove media from the printer 2 Power off the printer 3 On the rear of the printer turn the power inlet switch off 4 Open the top cover 5 Disconnect the roller cover p...

Page 88: ...act a physician immediately To prevent ink from leaking from a used maintenance cartridge avoid dropping the cartridge or storing it at an angle Otherwise ink may leak and cause stains Ink adheres to the maintenance cartridge after it has been used Handle the maintenance cartridge carefully The ink may stain clothing Note Wear protective gloves to prevent ink from staining your hands during this p...

Page 89: ...nds during this procedure 1 Remove media from the printer 2 Open the main side door 3 Grasp the handle on the transport unit Then pull the transport unit straight out of the printer Note If the yellow transport unit shipping lock is installed you will not be able to remove the transport unit You must first remove the shipping lock by rotating it counterclockwise and then pulling it straight out Th...

Page 90: ...in either direction to expose more belt surface area for cleaning All four belts will move at the same time 8 If the belts are damp from cleaning allow them to dry completely before reinstalling the transport unit Cleaning the Ink Cartridge Contacts If an ink cartridge is installed but not recognized by the printer you can clean the electrical connection points to resolve the issue Use the followi...

Page 91: ...pen the main side door 4 Release the two ink cartridge latches 5 Carefully slide all four ink cartridges one at a time out of the unit 6 Use a swab or lint free cloth dampened with isopropyl alcohol to clean the ink cartridge electrical contacts ...

Page 92: ...ally When heavy and light automated cleanings are not sufficient in nozzle restoration a manual cleaning method can be used This process requires a clean lint free cloth de ionized or distilled water and the original printhead packaging cap A cleaning cloth is available from QuickLabel part number 14806000 1 Remove the printhead using the printhead replacement function in the Parts Replacement tab...

Page 93: ...ve excess water Ensure that the electrical contacts on the printhead are dry and clear of all ink and water 4 Reinstall the printhead in the printer and close the latch Complete the printhead replacement procedure Powering Up After Extended Downtime If the QL 800 has been powered down or unplugged for two weeks or longer you must use the following procedure before printing again Note The printer w...

Page 94: ...the printer with the QL 800 Maintenance Utility Then use the Update Cleaning Procedures feature in the Cleaning tab See Updating Cleaning Procedures on page 76 Upgrading the Print Module Firmware The print module inside the QL 800 has its own firmware Upgrading this firmware is not possible using the QL 800 Maintenance Utility However a dedicated upgrade application is installed with the printer d...

Page 95: ...tomatically shut down and restart You will hear maintenance functions running during this process Once the print module has completed restarting the upgrading progress bar window will close 6 When the upgrade is complete choose Cancel to close the Update Firmware window and close the upgrade application 7 After the print module restarts a full printer shutdown is required to synchronize the print ...

Page 96: ...Printer Maintenance 96 QL 800 User Guide ...

Page 97: ...d the pause resume key to cancel the job Press and release the feed key as needed until the last label printed is aligned with the exit Resend the print job Error 1002 No Media at Pinch Media is not detected at the loading pinch where the media enters the printer This error may also occur if the mandrel rewinds freely for too long without being stopped by tensioned media Solutions Use the followin...

Page 98: ...xpected Solutions Use the following solutions to troubleshoot the issue The most likely solutions are listed first followed by other possibilities Check to see if the issue is resolved after performing each recommended solution If the issue is not resolved proceed to the next solution If the issue persists after performing all solutions contact Technical Support 1 Ensure that the wing nut on the e...

Page 99: ...a 2 Press and release the power key to resume the job Or press and hold the pause resume key to cancel the job Error 1006 Cutter Jam The cutter did not make it to the opposite side or the cutter may not be moving Solutions Use the following solutions to troubleshoot the issue The most likely solutions are listed first followed by other possibilities Check to see if the issue is resolved after perf...

Page 100: ...Error Messages 100 QL 800 User Guide The connector on the transport unit is illustrated below The mating connector inside the printer is illustrated below ...

Page 101: ...07 Reserved This error is reserved not applicable Error 1008 Continuous Media Selected Attempting an operation incompatible with continuous media a single label feed for example Solutions Use the following solutions to troubleshoot the issue The most likely solutions are listed first followed by other possibilities Check to see if the issue is resolved after performing each recommended solution If...

Page 102: ...terial When switching material types the job should be sent to the printer before loading the media There will be a brief delay before an error is produced due to unloaded media Media can be loaded during this time If media is not loaded before the error is produced clear the error and re attempt the load The job will not be lost Error 100A Main Side Door Open The main side door was opened during ...

Page 103: ... the following solutions to troubleshoot the issue The most likely solutions are listed first followed by other possibilities Check to see if the issue is resolved after performing each recommended solution If the issue is not resolved proceed to the next solution If the issue persists after performing all solutions contact Technical Support 1 Close the top cover Press and release the power key to...

Page 104: ...engaged when the cover is closed The closed position of the cover is controlled by a screw that acts as a stop Adjust this screw to lower the closed position of the cover 3 If the top cover is closed and the error persists ensure that the cover switch is engaged when the door is closed Bend the switch arm upward if necessary ...

Page 105: ...he issue is resolved after performing each recommended solution If the issue is not resolved proceed to the next solution If the issue persists after performing all solutions contact Technical Support 1 Install the transport unit If the transport unit is installed try repositioning it Press and release the power key to clear the error Error 100E Belt Motor Stall The belt motor has stalled Solution...

Page 106: ...ter performing each recommended solution If the issue is not resolved proceed to the next solution If the issue persists after performing all solutions contact Technical Support 1 Press and hold the power key on the operation panel for three seconds to turn the printer off Wait three seconds Then press and hold the power key for one second to turn the printer on again 2 On the rear of the printer ...

Page 107: ...ot resolved proceed to the next solution If the issue persists after performing all solutions contact Technical Support 1 Press and release the power key to clear the error 2 Press and hold the power key on the operation panel for three seconds to turn the printer off Wait three seconds Then press and hold the power key for one second to turn the printer on again 3 On the rear of the printer turn ...

Page 108: ...016 Can t Tighten Unwind The printer cannot tighten media at the supply mandrel Solutions Use the following solutions to troubleshoot the issue The most likely solutions are listed first followed by other possibilities Check to see if the issue is resolved after performing each recommended solution If the issue is not resolved proceed to the next solution If the issue persists after performing all...

Page 109: ...owing solutions to troubleshoot the issue The most likely solutions are listed first followed by other possibilities Check to see if the issue is resolved after performing each recommended solution If the issue is not resolved proceed to the next solution If the issue persists after performing all solutions contact Technical Support 1 Check for peeled off labels 2 Make sure the label size defined ...

Page 110: ... panel for three seconds to turn the printer off Wait three seconds Then press and hold the power key for one second to turn the printer on again 3 On the rear of the printer turn the power inlet switch off Wait three seconds Then turn the power inlet switch on Power on the printer Error 1022 Shared Memory Response Timeout There is an internal communications failure Solutions Use the following sol...

Page 111: ...ely solutions are listed first followed by other possibilities Check to see if the issue is resolved after performing each recommended solution If the issue is not resolved proceed to the next solution If the issue persists after performing all solutions contact Technical Support 1 Press and release the power key to clear the error 2 Press and hold the power key on the operation panel for three se...

Page 112: ...e if the issue is resolved after performing each recommended solution If the issue is not resolved proceed to the next solution If the issue persists after performing all solutions contact Technical Support 1 Press and release the power key to clear the error 2 Press and hold the power key on the operation panel for three seconds to turn the printer off Wait three seconds Then press and hold the p...

Page 113: ...er key for one second to turn the printer on again 3 On the rear of the printer turn the power inlet switch off Wait three seconds Then turn the power inlet switch on Power on the printer Error 1039 Upgrade Failure There was an internal upgrade failure Solutions Use the following solutions to troubleshoot the issue The most likely solutions are listed first followed by other possibilities Check to...

Page 114: ... by other possibilities Check to see if the issue is resolved after performing each recommended solution If the issue is not resolved proceed to the next solution If the issue persists after performing all solutions contact Technical Support 1 Press and release the power key to clear the error 2 Press and hold the power key on the operation panel for three seconds to turn the printer off Wait thre...

Page 115: ...ind Job Parameter Job status message does not contain valid top of form parameter Solutions Use the following solutions to troubleshoot the issue The most likely solutions are listed first followed by other possibilities Check to see if the issue is resolved after performing each recommended solution If the issue is not resolved proceed to the next solution If the issue persists after performing a...

Page 116: ...if the maintenance cartridge is full Solutions Use the following solutions to troubleshoot the issue The most likely solutions are listed first followed by other possibilities Check to see if the issue is resolved after performing each recommended solution If the issue is not resolved proceed to the next solution If the issue persists after performing all solutions contact Technical Support 1 Inst...

Page 117: ... proceed to the next solution If the issue persists after performing all solutions contact Technical Support 1 Complete the current task Press and release the power key to clear the error Error 2001 Faulty Printhead The printhead is damaged or has a poor electrical connection Solutions Use the following solutions to troubleshoot the issue The most likely solutions are listed first followed by othe...

Page 118: ...t the issue The most likely solutions are listed first followed by other possibilities Check to see if the issue is resolved after performing each recommended solution If the issue is not resolved proceed to the next solution If the issue persists after performing all solutions contact Technical Support 1 Remove the printhead using the printhead replacement function in the Parts Replacement tab of...

Page 119: ...ction in the Cleaning tab of the QL 800 Maintenance Utility Solutions Use the following solutions to troubleshoot the issue The most likely solutions are listed first followed by other possibilities Check to see if the issue is resolved after performing each recommended solution If the issue is not resolved proceed to the next solution If the issue persists after performing all solutions contact T...

Page 120: ...ions Use the following solutions to troubleshoot the issue The most likely solutions are listed first followed by other possibilities Check to see if the issue is resolved after performing each recommended solution If the issue is not resolved proceed to the next solution If the issue persists after performing all solutions contact Technical Support 1 It is often best to monitor the motion of prin...

Page 121: ...enance sled at the illustrated port 4 Tension in the printhead harness bundles can restrict motion and make it more difficult for the printhead to move up and down Check the harness routing 5 Inspect the gears of the printhead positioning motor The worm gear and lift gear combination is illustrated below Make sure the gears are in alignment and there is no damage or significant wear in the black p...

Page 122: ...ion If the issue persists after performing all solutions contact Technical Support 1 Clean ink cartridge electrical contacts and reinstall the ink cartridge Error 200B Magenta Cartridge is Missing The magenta ink cartridge was not detected Solutions Use the following solutions to troubleshoot the issue The most likely solutions are listed first followed by other possibilities Check to see if the i...

Page 123: ...the issue persists after performing all solutions contact Technical Support 1 Clean ink cartridge electrical contacts and reinstall the ink cartridge Error 200E Multiple Cartridges are Missing Multiple ink cartridges were not detected Solutions Use the following solutions to troubleshoot the issue The most likely solutions are listed first followed by other possibilities Check to see if the issue ...

Page 124: ...e issue persists after performing all solutions contact Technical Support 1 Replace the ink cartridge Error 2012 Cyan Ink Out The cyan ink cartridge is empty Solutions Use the following solutions to troubleshoot the issue The most likely solutions are listed first followed by other possibilities Check to see if the issue is resolved after performing each recommended solution If the issue is not re...

Page 125: ... obstructions in the paper path and re attempt the print job Error 2016 Cartridge Error There was an error communicating to an ink cartridge Solutions Use the following solutions to troubleshoot the issue The most likely solutions are listed first followed by other possibilities Check to see if the issue is resolved after performing each recommended solution If the issue is not resolved proceed to...

Page 126: ...s not secure on the mandrel Secure the roll and tighten the wing nut Misalignment of unwind rewind If the media is not squarely aligned with the rewinder inner flange adjust the position of the rewinder as needed Loosen the thumb screws that fasten the rewinder to the bracket Slide the rewinder left right as allowed by the adjustment slots until the media is squarely aligned with the inner flange ...

Page 127: ...eries indicate software communication errors Solutions Use the following solutions to troubleshoot the issue The most likely solutions are listed first followed by other possibilities Check to see if the issue is resolved after performing each recommended solution If the issue is not resolved proceed to the next solution If the issue persists after performing all solutions contact Technical Suppor...

Page 128: ...Error Messages 128 QL 800 User Guide ...

Page 129: ...ed Caution Use caution when removing a media jam The printer contains sensitive components that can be damaged by debris impact excessive force etc 1 If media is exiting the front of the printer perform a manual cut by pressing and holding the cut key for approximately one second 2 Power off the printer 3 On the rear of the printer turn the power inlet switch off 4 Open the top cover and main side...

Page 130: ... by magnets simply remove the guide 7 Carefully cut the media under the transport entrance guide You can use scissors or a blade to start the cut and then tear the rest of the way with your hands Caution Use caution when cutting media inside the printer Do not cut near ink tubes belts or wires 8 Lift the roller handle to open the input pinch rollers Then remove the media from the printer 9 Release...

Page 131: ...ng lock by rotating it counterclockwise and then pulling it straight out This lock is usually removed during the unpacking process 11 The next steps will vary based on the media jam location Refer to the related section for details Input pinch rollers See Removing a Media Jam in the Input Pinch Rollers on page 132 Transport unit See Removing a Media Jam in the Transport Unit on page 133 Transport ...

Page 132: ...tion 13 Reinstall the transport unit 14 Close the top cover and main side door if they are open 15 Power on the printer 16 Reload the media Removing a Media Jam in the Input Pinch Rollers 1 Remove the media roll from the printer Use scissors to cut the media near the roll to allow for roll removal 2 Power off the printer 3 On the rear of the printer turn the power inlet switch off 4 With the top c...

Page 133: ...e rollers 3 as necessary by turning the drive pulley 4 Remove the jam when it is accessible c Position the roller cover plate 2 in the mounting location and install the two screws 1 Installing the plate may require a small amount of force because of the tight fit Removing a Media Jam in the Transport Unit Note Before removing the transport unit make sure that the media has been cut at the media ex...

Page 134: ...nnects the sensor on the star wheel assembly to the encoder sensor On newer models this harness is protected by a cover Remove the cover by unfastening the two screws Then unplug the harness Note Use caution when working near the encoder disc The encoder disc is a sensitive component that can be damaged by debris scratches etc b Remove the affected star wheel assembly by unfastening the screws Eac...

Page 135: ...ou removed the star wheel assembly near the media entrance plug in the sensor harness If you are working with a newer model move the harness under the protective cover Then fasten the two screws to secure the cover Caution Do not overtighten these screws The screws should just contact the cover Overtightening can result in 2017 2100 errors Removing a Media Jam in the Transport Area Inside the Prin...

Page 136: ...e printhead in the uncapped position too long will result in dried ink nozzles a Turn the worm gear counterclockwise to raise the printhead b Slide the maintenance sled away from the printhead toward the media entrance pinch c Remove the jam when it is accessible d Power on the printer The printhead and maintenance sled will automatically be adjusted during the power up sequence and the printhead ...

Page 137: ...dia Options on page 52 Color Shifts or Drops Out During Printing This issue results due to loss of ink or excessive air in the ink lines internal to the printer To resolve this issue perform the following steps Cancel the print job and perform a Prepare for Moving sequence one time There is no need to physically move the printer See Preparing for Moving on page 77 Resume printer use If problem con...

Page 138: ...l not recognize the printer correctly In this case the QL 800 will be listed as an Unspecified item in the Devices and Printers window Use the following procedure to correct this issue This procedure assumes you have already installed the printer driver Note This procedure requires administrator level access in Windows 1 Open the Devices and Printers window 2 Right click the QuickLabel QL 800 in t...

Page 139: ...he Properties window will open Choose the General tab 4 Choose Change Settings Then choose the Driver tab 5 Choose Update Driver When you are prompted select the Search automatically for updated driver software option Windows will locate the driver on your system and create a printer item ...

Page 140: ...ter with the QL 800 Maintenance Utility Status Monitor or CQL Pro software In this situation a warning symbol will displayed over the printer icon in the driver properties window Use the following procedure to correct USB communication issues Note This procedure requires administrator level access in Windows 1 Open the Device Manager window ...

Page 141: ... Universal Serial Bus controllers option 3 Right click USBCOMM Device Driver and select Update Driver You will be prompted to select a search method Choose Browse my computer for driver software The Browse for drivers on your computer window will open ...

Page 142: ...ion in the Cleaning tab of the QL 800 Maintenance Utility After Shipping function in the Cleaning tab of the QL 800 Maintenance Utility Printhead replacement function in the Parts Replacement tab of the QL 800 Maintenance Utility A successful priming operation can be verified by opening the top cover and examining the ink tubes illustrated below If the five tubes are filled with ink the printer is...

Page 143: ...age in a job rather than data for a single page and then printing it multiple times For some jobs data for each individual page is necessary such as when printing unique labels or labels containing unique data like serialization Some graphic design applications produce individual page data by default In some cases this can be avoided by setting the print quantity in the QL 800 driver instead of th...

Page 144: ...g and resuming when more data is available to print In some situations this may result in an error 101D If either of these situations is to be avoided then the entire job can be set to be rendered before sending to the printer This can be done by enabling the Buffer option in the QL 800 driver ...

Page 145: ...25 pounds 11 3 kilograms When placing the rewinder on a desk table or other similar surface it must be sturdy and stable enough to support the weight of the printer rewinder and roll media A table that can support at least 150 pounds 68 kilograms is recommended The rewinder and associated bracket require a surface 14 inches 356 mm in length and 21 inches 534 in width Do not turn the rewinder mandr...

Page 146: ...ch off 3 Disconnect the accessory cover 1 by removing the two upper 2 and two lower 3 screws Note The upper and lower screws are different sizes Keep these screws separated to ensure correct installation later in the procedure 4 Orient the rewinder bracket 4 as illustrated Insert the tabs from the bracket into the printer and align them with the lower accessory cover mounting bosses 5 Reinstall th...

Page 147: ... following illustration during this process Note These instructions assume you are using the rewinder accessory and the external unwinder accessory If you are using only the rewinder accessory the installation procedure will differ See Installing the Rewinder on page 146 1 Before installing the rewinder ensure the external unwinder is installed properly See Installing the External Unwinder on page...

Page 148: ...lignment in the rewinding procedure 7 Plug the power jack into the power slot on the rewinder Insert the power plug into an AC power receptacle Rewinding Labels The rewinder automatically winds printed media exiting the QL 800 onto rolls The setup process for rewinding labels requires an empty label core and tape Note Do not turn the rewinder mandrel by hand to rewind the media Turning the mandrel...

Page 149: ...ion of the rewinder as needed Loosen the thumb screws that fasten the rewinder to the bracket Slide the rewinder left right as allowed by the adjustment slots until the media is squarely aligned with the inner flange Then tighten the thumb screws 8 Fasten the end of the media to the core with tape Ensure the printed side faces out 9 Reinstall the outer flange 2 and then turn the mandrel adjustment...

Page 150: ...Rewinder 150 QL 800 User Guide ...

Page 151: ...sk table or other similar surface it must be sturdy and stable enough to support the weight of the printer unwinder and roll media A table that can support at least 150 pounds 68 kilograms is recommended The unwinder and associated bracket require a surface 43 inches 1093 mm in length and 21 inches 534 in width If you are installing both the rewinder and unwinder a surface 51 inches 1296 mm in len...

Page 152: ...2 Power off the printer On the rear of the printer turn the power inlet switch off 3 Ensure the power switch on the unwinder 2 is in the off position 4 Arrange the brackets 1 as illustrated Insert the tabs into the corresponding slots on the brackets 5 Align the unwinder 2 with the bracket Ensure the thumb screw mounting locations align with the slotted holes on the bracket 6 Install the two thumb...

Page 153: ...t the rear of the printer by the flat area of the purple frame above the mandrel Keep the printer level while lifting it The printer should sit level on the brackets as shown The front of the printer should make contact with the raised tab on the bracket 8 Plug the power jack into the power slot on the unwinder Insert the power plug into an AC power receptacle 9 On the rear of the printer turn the...

Page 154: ...e unwinder with the printer The inside edge of the inside flange should be aligned with the fixed media guide on the media entry slot Slide the unwinder left right as allowed by the adjustment slots until the flange is squarely aligned with the fixed media guide Then tighten the thumb screws ...

Page 155: ...tility See Setting up External Unwind Mode on page 73 2 Ensure the power switch 3 on the unwinder is in the off position 3 Turn the thumb screw 6 counterclockwise to loosen and remove the removable roll support arm 7 4 Turn the unwinder mandrel adjustment knob 4 counterclockwise to loosen the mandrel 5 Remove the outer flange 2 from the mandrel 6 Load a roll of labels on the mandrel The media shou...

Page 156: ...ng the media near the media entry slot turn the power switch 5 on the unwinder to the on position The unwinder will remove slack and provide back tension during the loading process The media unwind path is illustrated below 11 Finish loading media using either the standard method or the manual feed method Refer to the related section for details and illustrations Standard Position the adjustable m...

Page 157: ...g actions Draining ink from the printhead Removing the printhead Removing ink cartridges Securing the maintenance roller Caution If you are unable to use the Before Shipping function due to an error condition leave the ink cartridges installed in the printer This will help prevent ink leakage if there is a problem Pack the Printer Carefully Observe the following guidelines when packing the printer...

Page 158: ...Shipping Precautions 158 QL 800 User Guide ...

Page 159: ... printer If this happens allow the printer to sit for at least 1 hour at room temperature to adapt to the ambient temperature and humidity Never place the printer on a slanted or unstable stand or table If the printer is dropped or slides off this could cause personal injury Never expose the printer to dust This could cause a fire serious electrical shock or damage to the printer Also never locate...

Page 160: ...is designed to be used in the region where purchased Also make sure the power source can supply sufficient power for the printer This could cause a fire or serious electrical shock or damage the printer General Safety Warning If you find a large ink leak switch the printer off immediately disconnect the power plug from the power source and call for service If you continue to use the printer this c...

Page 161: ...om the power source and call for service If you continue to use the printer this could cause a fire or serious electrical shock To avoid a fire or electrical shock never use flammable sprays around the printer Never remove the fixed covers from the printer This could cause a serious electrical shock Important While the printer is printing do not open any covers and do not remove the power plug Do ...

Page 162: ...he printer while moving it this could cause a fire or serious electrical shock or damage the printer Important To prevent machine failures do not relocate or transport this printer with the covers open Ink Cartridge and the Maintenance Cartridge Caution Always store these items out of the reach of small children This prevents accidents If a child accidentally swallows ink seek medical attention im...

Page 163: ...YK dye cartridges 250mL Maintenance Cartridge Capacity Approximately 1 million printed inches or 850 mid job cleanings Near full warning at approximately 80 full Printhead Life Approximately 250 000 linear inches Printhead life varies with image content and duty cycle and is reported by the QL 800 Maintenance Utility so the user can anticipate end of life Printing of vertical lines will accelerate...

Page 164: ...m core Thickness 5 5 mil 7 5 mil 0 140 mm 0 191mm Control Panel 5 buttons Power Pause Feed Back Feed Cut 7 LEDs Power Status Error Ink Out C M Y K Service Wait Time to Ready On Ready 60 seconds Connectivity USB 2 0 10 100 BaseT Ethernet RJ 45 connection Software CQL Pro label creation and print management program suite and QL 800 Windows 10 8 7 Server 2012 2008 64 32 bit driver Barcodes All major ...

Page 165: ...o longer than 2 weeks powered off or in standby Ink Storage 32º F to 95º F 0º C to 35º C 35 to 85 Relative Humidity non condensing Ink Warranty 24 months from date of production or 6 months after installation in printer Atmospheric Pressure 1060hPa 795mmHg 700hPa 525mmHg Power Requirements 100 240 VAC 50 60 Hz 2 6A Power Consumption Operating 260W max Idle 60W max Dimensions 23 7 L x 20 3 W x 20 8...

Page 166: ...ynthetic labels Label Size Print Area Width 2 0 8 3 51 mm 211 mm Length 1 0 30 0 25 mm 762 mm Construction Width a 2 125 8 425 54 mm 214 mm Edge Trim Left Right b 0 063 1 59 mm Reflective Mark Width c 0 75 19 mm minimum Length d 0 125 3 175 mm Density 1 1 reflective measured with X Rite 504 Non glossy finish ...

Page 167: ... 3 0 mm 0 75 19 mm Multi Across Down Yes 1 0 25 mm min width 1 0 25 mm min length Maximum of 0 25 horizontal and vertical gaps Butt Cut Label Construction acceptable if no print required for length of reflective mark Splices clear tape splices are permissible Label ...

Page 168: ...Specifications 168 QL 800 User Guide ...

Page 169: ...tware Choosing 45 CQL Pro 45 Setup 47 Third Party Applications 45 Designing Labels 45 DHCP 26 Driver 48 50 52 54 56 60 Driver Installation Network 25 Driver Installation USB 24 E Error History 79 Errors Error 1001 97 Error 1002 97 Error 1003 98 Error 1004 99 Error 1005 99 Error 1006 99 Error 1007 101 Error 1008 101 Error 1009 102 Error 100A 102 Error 100B 103 Error 100C 105 Error 100D 105 Error 10...

Page 170: ...5 Error 2017 125 Error 2100 127 Error 3XXX 127 External Unwind Mode 73 F Full Bleed Labels Planning 46 G Gap Media 45 H Horizontal Baseline 71 I Ink Cartridge Co ntacts Cleaning 90 Ink Cartridges Installing 28 Replacing 85 Ink Levels 65 Inner Flange 40 Installation Location 22 Installation Precautions 23 Installation Summary 18 IP Address 26 L Label Design Software Setup 47 Labels Designing 45 LAN...

Page 171: ...ling 29 Manual Cleaning 92 Replacing 80 Printhead Cleaning 77 Printing Labels 61 R Reflective Mark Media 45 Rewinder 145 146 147 148 S Safety 159 Shipping 78 157 Specifications 163 Status Monitor 63 64 65 System Requirements 23 T Third Party Applications 45 Top Cover 39 Transport Fan Speed 74 U Unwinder 151 155 Upgrade 68 94 USB Port 40 V Vertical Baseline 70 W Wing Nut 40 ...

Page 172: ...Index 172 QL 800 User Guide ...

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