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ASCOM UPAC -, Installation And Operation Manual

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ASCOM UPAC - Installation And Operation Manual Download Page 84

TD 92483GB

2008-06-05/ Ver. B

Installation and Operation Manual
UPAC- Unite Packet for Messaging and Alarm

79

14

Troubleshooting

14.1 Built-in tools in UPAC

The UPAC hardware has different LEDs to indicate the status and besides that the 
possibility to show active faults and logging the faults.

Figure 42. UPAC Circuit board

Figure 105. 

Tools

Description

Function Indicator Refer to the table 

2.5 

Function LED Indications 

on page 7

LED6

ON: Communication on Ethernet

LED7

ON: 100MBit/s
OFF: 10MBit/s

J2

I

C

2

J10

J16

J15

J4

J13

J12

J11

J

8

J7

J24

J14

J6

J5

J20

S3

LED6

RS232:3

ETH

900

900

RS232:2

RS232:1

LED7

S4

S5

S1

S2

I

C

24

J22

J9

I

C

1

C

PU

BAT1

SW4

LED

LED1

J1

SW2

SW3

1

1

8

1

8

1

6

2

2

1

1

4

1

4

1

2 3 4 5

St

a

tus LEDs

Fun

c

tion indi

ca

tor

B

a

ttery 

ac

tiv

a

tion

900 

a

ddress

C

onfigur

a

tion

C

omp

ac

t Fl

a

sh

I/O 

c

onne

c

tors

900 Bus

Error Rel

a

y 

c

onne

c

tor

Shut down 

C

PU

C

PU

Module Key

Ethernet St

a

tus LEDs

RS232 

c

onne

c

tors

Ethernet 

c

onne

c

tor 

DE

C

T or GSM

093

Summary of Contents for UPAC -

Page 1: ...TD 92483GB 2008 06 05 Ver B Installation and Operation Manual UPAC Unite Packet for Messaging and Alarm...

Page 2: ...nnect Cables 8 2 8 Basic Configuration Steps 9 2 9 Optional Settings 10 2 10 Power Down and Restart 10 2 10 1 Power Down 10 2 10 2 Restart 10 3 Authentication Levels and Default Passwords 11 3 1 UPAC...

Page 3: ...Handling in DECT 37 7 1 Absence List 37 7 2 Clear Absence List 37 8 Base Station Conversion 38 8 1 Background 38 8 2 Configuration 38 9 Open Access Protocol OAP 38 10 System Supervision and Security...

Page 4: ...Files to the UPAC FTP Area 75 12 3 Password Protected Access to NetPage 75 12 4 Test the New User Interface 75 12 5 Update the User Interface after a new UPAC Release 75 13 Operation 76 13 1 Create a...

Page 5: ...te Packet for Messaging and Alarm Appendix C Fault Handling Configuration Example 86 Appendix D Alarm Action Configuration Examples 88 Appendix E Getting Started 95 Appendix F Protocol Limitations 97...

Page 6: ...handset or a physical input UPAC also includes a phonebook which can be accessed from the handsets The number of entries in the phonebook depends on whether the internal database or an external databa...

Page 7: ...tion Conversion on page 38 9 Open Access Protocol OAP on page 38 For settings included in UPAC Security Pack LSP licence Refer to chapters as in UPAC Basic M1 L1 licence 4 6 3 Add Locations on page 27...

Page 8: ...e bead to a power supply cable Ordinary RJ45 straight through pinouts network cable for connection to the LAN Licence certificate 1 4 Technical Solution Figure 1 Solution overview Besides the possibil...

Page 9: ...descriptions in Appendix B RJ45 Connections on page 84 2 2 Mounting UPAC should be placed in a dry environment with a temperature range of 0 to 40 C Refer to figure 2 for dimensions Note Only install...

Page 10: ...itate breaking at convenient intervals Use pliers to break off a suitable section 3 Run the wiring out through the partition Wiring can be run three ways from the module Remove the rectangular covers...

Page 11: ...e output OUT1 is active the potential in point A in figure 3 will be close to 0 V The same applies for a similar connection for OUT2 The internal inputs and outputs are predefined in UPAC Refer to 4 5...

Page 12: ...sent to e mail recipients optional LDAP properties if an LDAP server is used optional Figure 8 1 Fail safe mode is indicated even if SW3 pin 2 is not set to ON if the application on UPAC is not compl...

Page 13: ...nect Cables A cable to the DECT Exchange can be ordered separately refer to the Data Sheet UPAC Unite Packet for Messaging and Alarm TD 92482GB If you want to make your own cable refer to the descript...

Page 14: ...ould be able to send text messages to and receive personal alarms from The description is used when setting up users with messaging handsets Use a description max 50 characters long that is familiar t...

Page 15: ...to chapter 12 1 Customize the Language on page 65 Input Output setup makes it possible to define inputs for example a switch or button and outputs for example to turn on a siren or to close a door In...

Page 16: ...eshooting and changing passwords except for the sysadmin password Default user name and password are admin and changeme System Administrator rights is used for advanced troubleshooting gives access to...

Page 17: ...t Messaging Users Users in the menu The Users page opens 4 Click the Add button 5 Enter the following settings Figure 14 Figure 15 Setting Description Last Name The family name First Name The first gi...

Page 18: ...settings 5 Add members handsets to the group in the Member Administration section Members can be added manually or by using the Call ID search button The Call IDs must have been defined in Messaging U...

Page 19: ...m a CSV file as described below 4 3 1 Import Entries to the Phonebook from a CSV File The CSV file to be imported to the phonebook should have the following format First name 1 Last name 1 Phone numbe...

Page 20: ...k OK 3 Select Phonebook Edit in the left menu 4 Click Add button and enter the information needed in the text fields as described in Add Entry Manually below or click Show Messaging Users button and s...

Page 21: ...own New modules that are found are shown in a separate list New Modules Modules that are lost since the last survey are shown in the list Lost Modules Figure 12 New surveyed modules The survey request...

Page 22: ...st on the page If a new system survey is wanted click the Survey System button again If any new modules have been added to the system since the last survey they will be shown in the New modules list a...

Page 23: ...he output will automatically be set to high when activated Every time a new output or input is defined an automatic ID is created The ID is a running number which can manually be changed into another...

Page 24: ...ut number The states that can be detected are open and close Output Module outputs The number of outputs that can be used in UPAC can be extended by using an Output Module connected to the A bus The o...

Page 25: ...you can define multiple inputs for the same physical input This can for example be used if you at a door by using a microswitch want an activation on both opening and closing the door Please see Appe...

Page 26: ...as a trigger As a reaction to the incoming information messages can be sent to handsets and it is also possible to activate outputs on the UPAC or modules connected to the A bus Figure 15 Communicatio...

Page 27: ...An output on the UPAC or an output on an Output Module connected to the A bus Trigger A trigger is a set of conditions that have to be fulfilled for example that an input has to be open for a certain...

Page 28: ...t field Define Trigger 1 Select type of trigger in the Triggers drop down list and click Add Several triggers of the same type can be added to the same action Alarm Trigger 1 Select alarm type in the...

Page 29: ...0 seconds even if no repetitions shall be made 3 Enter how many times the action shall be repeated in the Max No of Repetitions text field For no repetitions enter 0 4 Click Add Data Trigger 1 Enter d...

Page 30: ...can add valuable information to the message such as call ID of the sender type of alarm and the location location requires UPAC LSP licence If an input is activated the description of the input can b...

Page 31: ...the specified time it can be escalated to another action which in turn can be escalated Up to three escalations are possible for each triggered alarm action Note If the input trigger is repeated make...

Page 32: ...click Reply to sender icon to send the message to the sender of the alarm 4 insert location in the message text 5 trigger an alarm You will receive the code in the display 3 Enter a short description...

Page 33: ...this page the error relay can be reset Module Fault List A module fault list exists for each module in the system which shows codes and statuses etc for each module 1 Click Configuration on the start...

Page 34: ...n the system for example if a Unite module sends Activity Logs to an UPAC that has no licence to handle Activity Logs Persistent Status Logs and reset of persistent faults will never be blocked The UP...

Page 35: ...ue window and enter the file name default name statuslog csv and the file path Clear Fault Log 1 Click Clear 2 Click Yes in the dialogue window to remove all non active faults from the status log file...

Page 36: ...he Backup button 4 Click the Save button in the opened dialogue 5 Select a location and enter a file name then save the file 4 9 Restore the Configuration Note When the UPAC is restored all changes th...

Page 37: ...ettings Basic protocol settings are configured in the Setup Wizard Detailed and more advanced settings can be configured from the Advanced Configuration page 1 Click Configuration on the start page 2...

Page 38: ...e external equipment Default No Ack Default urgency Urgency if not specified in the external equipment Default Normal Transmission delay x10 ms How long to wait before transmission to external equipme...

Page 39: ...f not specified in the external equipment Default BLANK Default message priority Priority if not specified in the external equipment Default 7 Normal Default beep code Beep code if not specified in th...

Page 40: ...Remote Management Client TD 92256GB Note Serial port RS232 2 connector J8 on UPAC is used for remote management To be able to connect remotely the remote management server in the UPAC has to be confi...

Page 41: ...ity Log Viewer over a remote connection port 10130 has to be open 2 Set up the port parameters and click Activate Serial port channel 1 Click one of the NOT USED links for Serial port channel in the R...

Page 42: ...ndset identity and absence type for example Manual absent or In storage rack are reported in the list It is possible to manually remove a handset from the absent list by clicking on the corresponding...

Page 43: ...can then be used to shorten the IDs before it is sent to the alarm system It is also possible to convert the ID to a descriptive text 8 2 Configuration The Base Station Conversion can be reached from...

Page 44: ...in the overview Status Symbols If the module does not answer on the request the UPAC will generate a persistent Status Log It includes the module type IP address and host name of the non responding mo...

Page 45: ...anged 2 Enter the following settings 3 Click Save Figure 55 Settings Description Supervised If module equipment should be supervised or not Interval The time between supervision request Level The faul...

Page 46: ...can send a supervision request either to a Unite module or an ICMP ping every 2 seconds i e if the interval is set to 30 seconds up to 15 modules Unite or IP Equipment can be supervised If this limit...

Page 47: ...Module in the Status Log 3 Change IP address or host name if the address of the equipment has changed 4 Select if the equipment should be supervised or not 5 Enter the time between supervision request...

Page 48: ...persistent The persistent fault will be cleared when the input is deactivated The inputs are defined on the I O Setup page When monitoring is started ended an Activity Log with information about the...

Page 49: ...state of the input This give that if the input is active when monitoring is started no Status Log is sent 4 Enter the name of the equipment 5 Select logging level from the drop down list Figure 59 Se...

Page 50: ...ap message for example Error matches all messages starting with the word Error while Error matches all messages including the word Error Received traps can be discarded by selecting No Log in the Log...

Page 51: ...n the left menu on UPAC Configuration page Figure 22 The default settings for SNMP traps action Change Status Level 1 Click Setup Figure 23 The default SNMP trap is enabled to receive information 2 Se...

Page 52: ...message Wildcard can be used to match a part of the received message Leave the field empty if the trap should be received regardless of the trap message 5 Select if the action should be enabled or no...

Page 53: ...PAC is to take care of faults from external modules these modules must be configured to send their status log messages to UPAC Functions in fault handling Trigger conditions and action settings on fau...

Page 54: ...e action list Add a Fault Action 1 Click the Add Action button 2 Enter the name of the action mandatory and additional text if wanted in the Notes field 3 Enter the trigger conditions The trigger can...

Page 55: ...e Call ID must be defined as a messaging user see 4 1 Add Users on page 12 3 Enter the message text 4 Select the Include log info check box to add the fault information to the message text 5 Select th...

Page 56: ...e duration in seconds If the Persistent Action check box is selected the Duration field can be left empty The output can be manually reset from the I O setup page 3 Select the Persistent Action check...

Page 57: ...and when no faults remain 1 Click Configuration on the start page 2 Select Fault Handling Summary Fault Actions in the left menu on UPAC Configuration page Activating Error Relay Outputs Error Relay...

Page 58: ...r to SNMP Trap Action on page 51 No Remaining Faults Click Add Message in the Action on No Remaining Persistent Faults section to send a message when all persistent faults are resolved Refer to Messag...

Page 59: ...ation page On the start page click Activity Log Viewer Enter User name and Password Click OK On the UPAC Configuration page select Activity Log Viewer in the left menu under Activity Log Figure 25 The...

Page 60: ...fault but Priority Activity Origin Destination and Information can be specified When searching for specific Origin Destination and or Information enter number or a text in the corresponding text field...

Page 61: ...mber of requested lines When marking a log more information about the log will be found below the list Print Search Result The table with search result can be printed by clicking the printer symbol Th...

Page 62: ...by the UPAC The logging can be stopped by clicking the Stop updating view symbol It is also possible to pause by selecting the Lock scrolling check box Figure 28 The information of the most recent act...

Page 63: ...ot to store depending on receiver sender and type of activity Basic Filter Settings All check boxes for priority are selected as default which means that all messages will be stored The different prio...

Page 64: ...Response 1 Select activities from the Store box that should not be included in the log 2 Move the activities into the Discard box with the arrow button see figure 76 3 Click Save 10 3 3 Log Export The...

Page 65: ...ludes stored activities within specified time period 1 Enter the start date and time Figure 77 Figure 78 Setting Description Start date and time For example 2005 June 04 14 30 End date and time For ex...

Page 66: ...Enter the maximum file size in kB 4 Enter the file name 5 Define if the automatic export should be sent to a file or as an E mail see separate descriptions below how to configure the different types o...

Page 67: ...Click Save Password Password for entered user File format Export in the format CSV or XML If the log file should be analysed with the Log Analyser then XML format should be chosen Otherwise the choice...

Page 68: ...less phone system is a DECT system connected via the serial port on UPAC a second UPAC is required for the GSM modem Figure 31 SMS via GSM modem 11 1 Add GSM User to UPAC Note If you use a SIM with a...

Page 69: ...ing the UPAC setup 1 Click Users Groups button 2 Select Messaging Users Users and click Add 3 Enter the name and a Call ID The call id can be any number or a text 4 Enter the GSM phone number in the N...

Page 70: ...y on page 72 Modify the user interface to suit the customer s image refer to 12 2 Customize the User Interface GUI on page 68 Note The UPAC user interface only supports the Latin 1 character set For t...

Page 71: ...age id English the id attribute is the text that appears in the drop down list translation text displayed in menus on buttons tabs etc helptext on line help text Below is an example of a language file...

Page 72: ...lpful when translating the language file For not losing one s bearings during the translation it is a help to open two windows and view one of them in translation mode and the other in normal mode 1 S...

Page 73: ...ute are shown together with the default language English in the language drop down list in the Language page 1 Click Configuration on the start page 2 Enter User name and Password and click OK 3 Selec...

Page 74: ...copied to a folder on your hard disc Figure 35 Folders on the FTP area 12 2 2 Default User Interfaces Figure 36 Start page default user interface index_template A copy of the default UPAC Start page...

Page 75: ...clicking Send Message In the NetPage folder on the UPAC FTP area there are four examples of the Netpage user interface index1 index2 index3 and index4 Index4 is a copy of the default NetPage user int...

Page 76: ...cing the existing index html file Figure 38 NetPage user interface examples index1 index2 and index3 Note The JavaScript code in the HTML files is used for interpreting and displaying responses from t...

Page 77: ...ent mark in the same line is not interpreted by the web browser Figure 40 Example on comments in a JavaScript Buttons for example the To button that opens the NetPage phonebook can also be hidden dire...

Page 78: ...on page 74 for an overview of where the different files are used Start Page 1 Download copy the file and included image from the FTP area refer to 12 2 1 Files for Translation Editing on page 68 2 Op...

Page 79: ...ceive html from the FTP area refer to 12 2 1 Files for Translation Editing on page 68 2 Open the language js file in a text editor for example Wordpad Add the translation inside the quotation marks af...

Page 80: ...o 2 Change the name of the file htaccess to htaccess a point is added in front of the name With this modification one has to log on with the user name user to get access to NetPage The default passwor...

Page 81: ...l Call IDs can be added If the message shall be sent to a group click the Use group button select group and click OK 3 Enter message text in the Message text field or click Use predefined message sele...

Page 82: ...s always a blank line at the column end 3 Enter the name of the message and add a message text of maximum 250 characters 4 Set the message type beep signal and priority 5 Click Save 6 Click Close to e...

Page 83: ...characters name and Call ID the following applies 13 4 1 Create Groups 1 Click My groups button in NetPage 2 Click Add group 3 Enter a name for the group in the Name text field 4 Click the To button...

Page 84: ...r Refer to the table 2 5 Function LED Indications on page 7 LED6 ON Communication on Ethernet LED7 ON 100MBit s OFF 10MBit s J2 IC2 J10 J16 J15 J4 J13 J12 J11 J8 J7 J24 J14 J6 J5 J20 S3 LED6 RS232 3 E...

Page 85: ...age The Troubleshoot page also includes the possibility to send test messages 1 Click Send Test Message in the left menu 2 Enter Call ID and click Send Message 14 3 What to consider when replacing a m...

Page 86: ...stallation and Operation Manual Remote Management Client TD 92256GB Function Description Remote Management TD 92257GB Function Description Open Access Protocol OAP TD 92215GB Data Sheet Alarm Modules...

Page 87: ...escription PA8 2007 12 17 First published version Preliminary A 2008 03 17 First released fully approved version B 2008 06 05 Added Chapter 5 Serial Interface on page 32 support for ESPA 4 4 4 and the...

Page 88: ...TCP 113 Authentication TCP 123 Network Time Protocol NTP UDP 162 Simple Network Management Protocol SNMP UDP 1321 OAP Server TCP 1322 OAP Server TCP 1814 MX ONE MD110 IP DECT EMN TCP 1815 MX ONE MD110...

Page 89: ...nessPhone The UPAC and the BusinessPhone have to be connected in order to be able to transmit messages to handsets and to receive messages data and alarms from the handsets The cable should be connect...

Page 90: ...SUB connectors is required to be able to receive pagings from external equipment Default the cable should be connected to the RS232 3 port on the UPAC Figure 47 Cable wiring for the Ascom Line protoc...

Page 91: ...ported For extra security UPAC is also configured to send an e mail to a user in the system Note Requires UPAC Security Pack licence UPAC LSP and that the IP address of the mail server has been set in...

Page 92: ...ion Send E mail and enter the complete e mail address to the recipient Mark the Include log info box 6 Mark the Error Relay Indicates Fault box to use the output relay to indicate fault Set the durati...

Page 93: ...to be setup System Components One Alarm Module 4 inputs has been defined in the Input Output Setup Input names Cold storage door open Cold storage door still open Cold storage door open very long Col...

Page 94: ...and a siren starts to sound The alarm is cancelled by sending the data 1440 and then the siren stops Two alarm actions are created One that handles the push button alarm called Push button alarm from...

Page 95: ...tivate Actions Activate which actions to be activated when an alarm is received Two different actions are setup a siren and messages sent to other portables Activate Output Action and Send Message Act...

Page 96: ...0 Alarm cancellation is setup with a Data Trigger with an Alarm with duration of 1 second Figure 53 Activating an Action for Alarm Cancellation It does not matter which Portable Device that sends the...

Page 97: ...alled Cold storage room open one called Cold storage room open very long and one called Cold storage room closed Cold storage room 1 door open Input Triggers Cold storage door open and Cold storage do...

Page 98: ...oom door open very long is used Figure 55 Cold storage room 1 door open very long When the door has been open for 15 minutes 900 seconds the message is sent to all Portable Devices and the siren start...

Page 99: ...Figure 56 Cold storage room door closed For Input Trigger Cold storage door closed When the door closes the actions are started The output is set to the initial state again after 1 second Summary of a...

Page 100: ...key number can be found on the enclosed licence certificate The module key number can also be found on the circuit board refer to Figure 3 Network without a DHCP Server 1 Set section one 1 on switch...

Page 101: ...ule key number Figure 3 shows where to find the module key number on IC24 Operation switches SW2 and SW3 Figure 4 shows the placement of SW2 and SW3 and ON OFF positions J5 Connection of supply voltag...

Page 102: ...differs from how it was done in 942SI The block is NAK ed if received Request for module key number Block 9 Ascom and Ericsson dialect This block is not supported since license handling differs from...

Page 103: ...pported by UNITE Infopage Record C Ascom dialect This record is accepted but ignored since it is not supported by UNITE Bleep each transmission This parameter was available in 942SI The parameter is n...

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