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AMX MVP-9000i Operation And Reference Manual Download Page 199

Appendix C: Troubleshooting

185

 MVP-9000i 9" Modero® ViewPoint® Touch Panel with Intercom



Having to repeat the download. 



Inability to make further downloads to the panel. May get "directory" errors, "graphics hierarchy" errors, etc., 

indicating problems with the Compact Flash. 



Panel will not boot, or gets stuck on "AMX" splash screen. 

Other problems also started after downloading to a new panel or a panel with a TPD4 file that takes up a considerable 
amount of the available Compact Flash.

1.

DO NOT download TPD4 files (of large size) over the demo pages, or any other large TPD4 file. 

2.

First download a small blank one page file to the G4 panel using the Normal Transfer option to send/download the 
page. 

3.

Reboot the device.

4.

Do your regular file or firmware download.

Summary of Contents for MVP-9000i

Page 1: ...Operation Reference Guide Touch Panels MVP 9000i 9 Modero ViewPoint Touch Panel with Intercom Last Revised 3 26 2013 ...

Page 2: ...rked on the outside of each box The RMA is valid for a 30 day period After the 30 day period the RMA will be cancelled Any shipments received not consistent with the RMA or after the RMA is cancelled will be refused AMX is not responsible for products returned without a valid RMA number AMX is not liable for any damages caused by its products or for the failure of its products to perform This incl...

Page 3: ...MPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE WITH REGARD TO THE AMX SOFTWARE THIS LIM ITED WARRANTY GIVES LICENSEE SPECIFIC LEGAL RIGHTS Any supplements or updates to the AMX SOFTWARE including without limitation any if any service packs or hot fixes provided to Licensee after the expiration of the ninety 90 day Limited Warranty period are not covered by any warranty o...

Page 4: ... Class B digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee t...

Page 5: ... Wireless to Wired Swap 9 Accessories 11 Table Docking Station 11 Powering the MVP TDS 9 12 Recharging 13 Using the USB ports 13 Undocking the Touch Panel 13 Cleaning the MVP TDS 9 13 Wall Docking Station 14 Unlocking the Touch Panel 15 Recharging 16 A Note About Wall and Rack Installation 17 Installation Recommendations 17 Installing the MVP WDS 9 18 Installing the Wall Docking Station and Plasti...

Page 6: ...rd for Secured Access to a WPA PSK Secured AP 32 Step 3 Choose a Master Connection Mode 32 Ethernet Over USB 33 Touch Panel Setup 33 Configure a Virtual NetLinx Master using NetLinx Studio 35 Ethernet 37 Master Connection to a Virtual Master via Ethernet 37 Using G4 Web Control to Interact with a G4 Panel 39 Using the NetLinx Master To Control the G4 Panel 40 Setup Pages 43 Overview 43 Accessing t...

Page 7: ... FAST 74 EAP PEAP 76 EAP TTLS 77 EAP TLS 79 Client Certificate Configuration 81 System Settings USB 82 Calibrate Page 82 G4 Web Control Settings Page 83 Passwords 84 Panel Logs Page 86 Cache Settings Page 86 Panel Statistics Page 88 Panel Statistics ICSP 88 Panel Statistics Blinks Tab 89 Panel Statistics IP Tab 89 Panel Statistics Wireless Tab 90 Connection Utility Page 90 SIP Settings Page 91 Upg...

Page 8: ...VNC Mouse Support 105 Gesture Custom Event 105 Enabling or Disabling the Gesture Custom Event 106 GCE 106 Page Commands 107 APG 107 CPG 107 DPG 107 PDR 107 PHE 107 PHP 108 PHT 108 PPA 108 PPF 108 PPG 109 PPK 109 PPM 109 PPN 109 PPT 110 PPX 110 PSE 110 PSP 110 PST 110 PAGE 110 PPOF 111 PPOG 111 PPON 111 Programming Numbers 112 RGB Triplets and Names For Basic 88 Colors 112 Font Styles And ID Number...

Page 9: ...4 BNN 124 BNT 124 BOP 124 BOR 125 BOS 125 BPP 125 BRD 125 BSF 126 BSM 126 BSO 126 BSP 126 BVL 126 BVN 127 BVP 127 BVT 127 BWW 127 CPF 127 DLD 127 DPF 128 ENA 128 FON 128 GDI 129 GIV 129 GLH 129 GLL 129 GRD 129 GRU 130 GSC 130 GSN 130 ICO 130 IRM 131 JSB 131 JSI 131 JST 132 MBT 132 MDC 132 PIC 132 SHO 132 TEC 133 TEF 133 TOP 133 TXT 133 UNI 134 ...

Page 10: ...ts Names 136 Button Query Commands 137 BCB 138 BCF 138 BCT 139 BMP 139 BOP 140 BRD 140 BWW 141 FON 141 ICO 142 JSB 142 JSI 143 JST 143 TEC 144 TEF 144 TXT 145 Panel Runtime Operations 146 ABEEP 146 ADBEEP 146 AKB 146 AKEYB 146 AKEYP 146 AKEYR 146 AKP 147 AKR 147 BEEP 147 BRIT 147 BRT 147 DBEEP 147 EKP 147 PKEYP 148 PKP 148 SETUP 148 SHUTDOWN 148 SLEEP 148 SOU 148 TKP 149 TPAGEON 149 TPAGEOFF 149 V...

Page 11: ...edded Codes 154 RMF 154 RSR 154 Escape Sequences 155 DV 155 SY 155 IP 155 HN 155 MC 155 ID 155 PX 155 PY 155 ST 155 AC 155 AP 155 CC 155 CP 155 LC 155 LP 155 BX 155 BY 155 BN 155 Intercom Commands 156 MODEL 156 ICS 156 ICE 156 ICM TALK 157 ICM LISTEN 157 ICM MICLEVEL 157 ICM MUTEMIC 157 ICM SPEAKERLEVEL 157 SIP Commands 158 PHN AUTOANSWER 158 PHN CALL 158 PHN DECLINE 158 PHN INCOMING 158 PHN LINES...

Page 12: ...161 PHN SETUP USERNAME 162 Battery Life and Replacement 163 Overview 163 IMPORTANT NOTES 164 Power Management 164 Proper Battery Maintenance 165 Battery Replacement 165 READ THESE INSTRUCTIONS FIRST 165 Replacing the Battery 166 Remove the old battery 167 Installing the new battery 167 Reconnecting the battery to the device 167 Appendix A Text Formatting 169 Text Formatting Codes for Bargraphs Joy...

Page 13: ...repare NetLinx Studio For Communication Via the USB Port 180 AMX Certificate Upload Utility 181 Uploading a Certificate File 181 Erasing All Certificates From the Touch Panel 182 Appendix C Troubleshooting 183 Overview 183 Panel Doesn t Respond To Touches 183 Battery Will Not Hold Or Take A Charge 183 MVP 9000i Isn t Appearing In The Online Tree Tab 183 MVP Can t Obtain a DHCP Address 184 My AP Do...

Page 14: ...10 MVP 9000i 9 Modero ViewPoint Touch Panel with Intercom ...

Page 15: ...VP 9000i is certified compatible with Cisco Compatible Extensions CCX Version 4 Common Application The MVP 9000i is ideal for a wide variety of residential and commercial control and automation applications where flexibility of docked with wired Ethernet or undocked with 802 11a b g functionality is desired This is an option for extremely noisy wireless environments such as multiple dwelling units...

Page 16: ...mum Power Supply Required PS3 0 Power Supply FG423 30 included PS POE AT High Power PoE Injector FG423 81 through the Table Docking Station and Wall Docking Station Power Modes ON All necessary modules are powered up and device remains online with the NetLinx Master SLEEP Only the backlight will be turned off after the user selectable time of inactivity has elapsed Panel resumes the ON mode immedi...

Page 17: ...PC using a CC USB or compatible cable be sure to power the panel On before attempting to connect the USB cable from the PC to the mini USB port on the panel DC power port 2 5 mm port to power the panel away from a Docking Station Microphone For use with the intercom feature and for calls using SIP Frequency 20 to 160 000 Hz S N Ratio More than 58 dB Speaker 4 Ohm 2 Watts 300Hz cutoff frequency Aud...

Page 18: ...US 52 XX Replacement Stylus pack of 3 Black FG5966 21 White FG5966 22 CC MINIUSB Mini USB to PC Cable Adapter FG5967 20 CSG 500 Gateway for 50 Users FG2182 01 CSG 544 Gateway for 50 Users 4 analog phone input ports 4 PSTN output ports FG2182 02 CSG 580 Gateway for 50 Users 8 PSTN lines FG2182 03 PS POE AT High Power PoE Injector FG423 81 MicroSD card 4GB FG2116 81 MicroSD card 8GB FG2116 82 NXA WA...

Page 19: ...tation Powering on the MVP 9000i The MVP 9000i may be powered on by touching and holding the touchscreen If the device was in Sleep Mode it will automatically turn on when put into a Table or Wall Docking Station Intercom Microphone The MVP 9000i contains a built in microphone above the upper lefthand corner of the touch screen for video and audio conferencing capabilities This microphone is conce...

Page 20: ...igh temperature will reduce the battery life Industry guidelines dictate that batteries should not be charged at temperatures above 45 C 113 F The temperature is determined by a combination of the ambient temperature where the panel is located plus temperature increases normally occurring inside electronic devices containing batteries AMX has implemented battery temperature monitoring features to ...

Page 21: ...es display at random and A Z images display in alphabetical order based on the name of the file 4 The four blue buttons allow scrolling through saved images and the rate of display The Previous button returns the display to the previously displayed image The Stop button stops Page View and returns to the default panel page The Pause Resume button allows the display to stop on one particular image ...

Page 22: ...nto idle timeout while connected to a USB drive or memory card Normal Mode displays images until the touchscreen or capacitive touch buttons are touched or some other wakeup event is detected When the device goes back into timeout Normal Mode will return to displaying images until the USB drive or memory card are removed from the device Picture View Send Command Picture View must be enabled or dis...

Page 23: ...ppen once a valid password is entered if enabled If the panel does not swap to the master immediately a Confirmation Dialog popup will notify the user FIG 5 The user has the option to force an undock which will cause an offline event or to cancel the undocking and remain in the dock If the swap is completed sometime after the popup is displayed the popup will disappear automatically The popup will...

Page 24: ...Introduction 10 MVP 9000i 9 Modero ViewPoint Touch Panel with Intercom FIG 6 Confirmation Dialog popup window for undocking ...

Page 25: ... 23 W Ejection 23 W Front Components Docking Station cradle for supporting the device while connected or charging Release button before removing the MVP touch panel press this button to switch the panel from a wired to a wireless Ethernet connection to its network 12 pin charging connector on bottom of device cradle Rear Components 2 USB ports on the left side of the device for firmware or file do...

Page 26: ...e running across the bottom of the device FIG 9 3 The other end of the included Ethernet cable has an input port intended for a standard RJ45 jack Use a standard Ethernet cable to connect the Ethernet PoE port to the PS POE AT plugging the other end of the Ethernet cable into the Data Power Out RJ45 port on the PS POE AT Make sure that the PS POE AT s power cable is connected to the device and to ...

Page 27: ...e MVP 9000i as well as ports for USB powered accessories Undocking the Touch Panel For information on removing a touch panel locked into the MVP TDS 9 please refer to the Undocking from the MVP TDS 9 or MVP WDS 9 on page 22 Cleaning the MVP TDS 9 You should clean the MVP TDS 9 Table Docking Station after each day s use to maintain the device s appearance Always use a clean cotton cloth and a spray...

Page 28: ...r Requirements 30 W Class II listed power supplemented supplied via the PS POE AT High Power PoE Injector Startup Power Requirements Cradle and panel not charging 16 W Cradle and panel charging 23 W Ejection 23 W Weight Without back box 1 50 lbs 0 68 kg With back box 2 40 lbs 1 09 kg Front Panel Components Securing Magnets Secures MVP touch panel during ejection Security Latch Adds the primary lay...

Page 29: ...P TDS 9 or MVP WDS 9 on page 22 MVP WDS 9 Specifications Cont Operating Storage Environments Operating Temperature 0 C 32 F to 40 C 104 F Battery Charging Temperature 0 C 32 F to 30 C 86 F Operating Battery Charging Humidity 20 to 85 RH Storage Temperature 10 C 14 F to 60 C 140 F Storage Humidity 5 85 RH Included Accessories MVP WDS 9 Wall Docking Station Installation Guide 93 5967 12 Snap On Ferr...

Page 30: ...of the MVP 9000i back until it clicks The touch panel is now locked into the Docking Station and the station will automatically charge the device s battery Please refer to the Power Management Page section on page 47 to check on the battery charge status 3 To release the touch panel unlock the touch panel and wait for the Wall Docking Station to pivot the touch panel away from the wall FIG 20 FIG ...

Page 31: ... volume such as with insulation or concrete as well as with a closed volume such as between studs in an otherwise finished wall The diagram shows how heat generated by the device or other devices may have no way to escape and may build up to levels that may affect device operation In FIG 14 the diagram displays an AMX device in a typical rack mounting with full air circulation around the front and...

Page 32: ...kouts To install the Plastic Back Box 1 Cut a hole into the wall or surface intended to hold the back box The back box is sized 12 1 16 inches 30 64 cm long and 8 11 16 inches 22 07 cm high so the hole should be at least 1 4 6 4mm smaller in each dimension FIG 15 Use the included MVP WDS 9 Wall Docking Station template 68 5967 01 as an aid for hole placement and measurement While the outside tempe...

Page 33: ... the box flush with the wall this ensures that the wing will tighten up against the inside of the wall 7 Attach the included snap on ferrite to the Ethernet cable as close to the RJ 45 connector as possible Attach the cable to the Ethernet Port FIG 16 Make sure to measure the size of the intended hole before starting to cut it Cutting the hole slightly smaller than the dimensions to allow for adju...

Page 34: ...more information and wait for the touch panel to pull away from the Wall Docking Station Once it has been released grip it by the top of the device and pull it free from the Docking Station Installing the Optional Metal Rough In Box The optional metal rough in box FG038 13 is 11 97 inches 30 40cm wide at its widest dimension wider than the bezel of the Wall Docking Station and is only intended for...

Page 35: ... materials as wood brick and glass Installing a Wall Mounted Docking Station into a solid wall thicker than a standard thickness of sheetrock is possible but requires special preparation If installing into a solid wall of concrete or rock a recess must be chiselled or cut out to match the size of the device The box is sized 8 375 inches 21 27cm long and 5 75 inches 14 60cm high so the hole should ...

Page 36: ... time a confirmation dialog window appears to warn that any open sessions or calls will end FIG 18 Click Yes to undock the panel and disconnect the call session or No to keep the panel in the Docking Station and continue the call session 4 When disconnecting from a Docking Station the MVP 9000i will attempt to switch from a Wired to Wireless connection If the touch panel is unable to connect to a ...

Page 37: ...king Station to pivot the touch panel away from the wall FIG 20 6 Remove the device The device will remain in the ejected position in the MVP WDS 9 until the MVP 9000i is removed Wait until the MVP WDS 9 s ejection door has completely withdrawn before re installing the MVP 9000i FIG 20 Ejected position for the MVP 9000i MVP 9000i MVP WDS 9 ...

Page 38: ...Accessories 24 MVP 9000i 9 Modero ViewPoint Touch Panel with Intercom ...

Page 39: ...from an AP gateway As with any other AP network the gateway is spaced so as to allow a maximum wireless coverage for the three devices When initially installing the MVP 9000i some basic configuration items including network settings and NetLinx settings will need to be set For more information refer to the Protected Setup Pages section on page 59 Before commencing verify you are using the latest N...

Page 40: ... separate devices The transmitter is located behind the IR Emitter Panel on the rear of the device FIG 22 Modero Setup and System Settings All AMX Modero panels including the MVP 9000i feature on board Setup pages Use the options in the Setup pages to access panel information and make various configuration changes Accessing the Setup and Protected Setup Pages 1 At any time hold the bottom left cap...

Page 41: ...wireless LAN For a more detailed explanation of the new security and encryption technology refer to the Appendix B Wireless Technology section on page 175 For more information on utilizing the AMX Certificate Upload Utility in conjunction with the EAP security refer to the AMX Certificate Upload Utility section on page 181 Dynamic Frequency Selection DFS Certain frequencies in the 802 11a operatio...

Page 42: ...annel 02 2 417 GHz Channel 02 2 417 GHz Channel 02 2 417 GHz Channel 03 2 422 GHz Channel 03 2 422 GHz Channel 03 2 422 GHz Channel 03 2 422 GHz Channel 03 2 422 GHz Channel 03 2 422 GHz Channel 03 2 422 GHz Channel 03 2 422 GHz Channel 04 2 427 GHz Channel 04 2 427 GHz Channel 04 2 427 GHz Channel 04 2 427 GHz Channel 04 2 427 GHz Channel 04 2 427 GHz Channel 04 2 427 GHz Channel 04 2 427 GHz Cha...

Page 43: ... Setup page 1 Touch the Network button to open the System Settings page 2 Select the WiFi tab FIG 25 3 Toggle the DHCP Static field until the choice cycles to DHCP This action causes all fields in the IP Settings section other than Host Name to be greyed out 4 Press the optional Host Name field to open the Host Name keyboard FIG 26 and enter the host name information The default name is localhost ...

Page 44: ...d by the System Administrator and press OK when compete Repeat this process for the Secondary DNS field 6 Press the Domain field to open a Keyboard enter the resolvable domain Address this is provided by the System Administrator and equates to a unique Internet name for the panel and press OK when complete 7 Set up the security and communication parameters between the wireless card and the target ...

Page 45: ...o that column where it may be toggled up or down Up arrow indicates that the information is being sorted in an ascending order Down arrow indicates that the information is being sorted in a descending order 5 Select a desired Access Point by touching the corresponding row The up arrow and down arrow will be grayed out if ten or fewer access points are detected If more are detected then they will b...

Page 46: ...ess point case sensitive 7 Click OK when complete or Abort to return to the popup window without saving any changes 8 Enter the pre configured WPA PSK password 9 From the Wireless Security Simple Mode popup window FIG 28 press the Save button to incorporate the new information into the device and begin the communication process 10 Verify the proper configuration in the fields in the WiFi tab Refer...

Page 47: ...able FG10 5965 and a computer running Windows XP Touch Panel Setup To prepare the MVP 9000i for Ethernet for USB communication 1 Turn on the MVP 9000i and wait for the device to finish booting up 2 Insert the mini USB end of the USB Programming Cable into the mini USB port on the device Insert the other end into the appropriate USB port on the computer containing the files to be downloaded 3 When ...

Page 48: ...annot be the same as the panel s USB IP address Under Subnet mask set the suitable subnet mask Make sure that the host machine has the same subnet mask The subnet mask for USB connection is 255 255 0 0 which is not user configurable Click OK 6 In the next box FIG 33 make sure to Select Search for the best driver in these locations Select Include this location in the search Click on Browse Select t...

Page 49: ...me subnet as the IP address given to the usb0 interface on the MVP 9000i Under Subnet mask set the suitable subnet mask Make sure that the host machine has the same subnet mask The subnet mask for USB connection is 255 255 0 0 which is not user configurable Click on OK 6 In the Local Area Connection 3 Properties window click on OK The user should now be able to run any TCP IP application between t...

Page 50: ...dialogs to save your settings 9 Click the OnLine Tree tab in the Workspace window to view the devices on the Virtual System 10 Right click on Empty Device Tree System and select Refresh System to re populate the list The panel will not appear as a device below the virtual system number in the Online Tree tab until both the system number default 1 is entered into the Master Connection section of th...

Page 51: ...ttings dialog FIG 41 4 Click on the Virtual NetLinx Master radio button from the Platform Selection section to indicate that you are working as a NetLinx Master Connection Modes Mode Description Procedures None No connection None Auto The device connects to the first master that responds This setting requires setting the System Number Setting the System Number 1 Select the System Number to open th...

Page 52: ... on the panel 8 Click OK to close the open dialogs save the settings and return to the main NetLinx Studio application 9 Click the OnLine Tree tab in the Workspace window to view the devices on the Virtual System The default System value is one 10 Right click on the Empty Device Tree System entry and select Refresh System to re populate the list 11 Place the panel in the Table Docking Station or i...

Page 53: ...e G4 WebControl button to open the G4 Web Control Settings page FIG 44 3 Press the G4 Web Control button until it toggles to On and turns green 4 The Control Name field is exactly the same as the Device Name field in the Protected Setup page 5 Press the Control Password field to open the Web Password keyboard 6 From the Web Password keyboard enter a unique alpha numeric string to be assigned as th...

Page 54: ... and password is required for access or configuration Both HTTP and HTTPS Ports are enabled by default via the Manage System Server page If the Master has been previously configured for secured communication click OK to accept the AMX SSL certificate if SSL is enabled and then enter a valid username and password into the fields within the Login dialog 4 Click OK to enter the information and procee...

Page 55: ... G4 Authentication Session password dialog box appears on the screen within the secondary browser window 9 Enter the Web Control session password into the Session Password field FIG 47 This password was previously entered into the Control Password field within the G4 Web Control Settings page on the panel 10 Click OK to send the password to the panel and begin the session A confirmation message ap...

Page 56: ...Configuring Communication 42 MVP 9000i 9 Modero ViewPoint Touch Panel with Intercom ...

Page 57: ...rent modes Pressing and holding for 6 seconds opens the Setup page Continuing to hold for a total of 9 seconds opens the Calibrate page page 82 Holding the Reset button for 12 seconds will put the device into Shutdown Mode Landscape and Portrait Mode Setup Pages If desired the MVP 9000i may be switched between landscape and portrait orientation modes via the System Panel Options page in the Protec...

Page 58: ...n Status icon The icon in the upper right corner of each Setup page provides a constant visual indication of current connection status Note a Lock appears on the icon if the panel is connected to a secured NetLinx Master Navigation Buttons The buttons along on the left half of the page provide access to secondary Setup pages see following sections Connection Status Displays whether the panel is ha...

Page 59: ...the panel is connected to a secured NetLinx Master Panel Brightness Sets the display brightness and contrast levels of the panel Press the Brightness Up Down buttons to adjust the brightness level Range 0 100 Note Be careful not to turn down the brightness too low to be able to see the Setup page Inactivity Page Indicates the length of time that the panel can remain idle before automatically flipp...

Page 60: ... sound when you touch a non active button or any area outside of the active button Touch the field a second time to switch the button to Miss Off which disables the sound The Test button plays a test WAV MP3 file over the panel s internal speakers Intercom Mic Level Adjusts the volume level on the intercom s microphone Use the Up Down buttons to adjust the microphone level range 0 100 Press the Mu...

Page 61: ... on the icon if the panel is connected to a secured NetLinx Master Power Settings The three settings in the Power Settings section may be selected by touching either the arrow to the left of each setting or by touching the entry itself Each is highlighted with a green arrow to the left when selected Sleep This value determines the number of seconds or minutes that need to pass before the panel aut...

Page 62: ...own mode a unit may be turned on by touching the screen or applying power Range 3 5 10 15 30 minutes 1 2 3 4 hours Default Off Charge Status The Charge Status field indicates the power charge currently available on the battery When fully charged the field is green and reads Charged Battery Type The Battery Type field indicates the type of battery currently installed in the MVP 9000i The value list...

Page 63: ... Docking Station section on page 14 the Docking Station will automatically conduct battery conditioning so long as the device remains within the Docking Station If the device is connected to a Table Docking Station or to an external power source you should schedule a regular battery conditioning through the Auto button FIG 53 To set the Auto Conditioning cycle 1 Press the Auto button on the Power ...

Page 64: ...y and does not currently need maintenance Do you wish to run a maintenance cycle anyway FIG 56 Press No to close the popup and return to the Power Management page and Yes to start the reconditioning process 4 Pressing the Test button while the MVP 9000i is conducting its battery reconditioning process will open a popup window reading Battery maintenance is currently in progress Do you wish to canc...

Page 65: ...ging portioning of the process the Display Timeout will operate per the timings set under the Power Settings section page 47 However during the discharge portion of the reconditioning process the display is turned on so the battery will discharge as fast as possible The Display Brightness should set to 90 or higher so the battery will discharge as fast as possible 6 If you undock the MVP 9000i fro...

Page 66: ... change the information in the field 4 To return to the Date Time page without saving any changes press Cancel 5 To save all changes and return to the Date Time page press Save FIG 60 Date Time page Date Time Page Back Saves all changes and returns to the previous page WiFi Wired icon The icon to the left of the Connection Status Icon displays whether the current connection to the Master is Wirele...

Page 67: ...the MVP 9000i s calendar date and time A white outline around the field indicates which field is currently selected Year range 2000 2199 Month range 1 12 Day range 1 31 Hour 24 hour military Minute range 0 59 Second range 0 59 Cancel Touch this button to return to the Date Time page without saving any changes Save Touch this button to save all changes and return to the Date Time page ...

Page 68: ... corner of each Setup page provides a constant visual indication of current connection status Note a Lock appears on the icon if the panel is connected to a secured NetLinx Master Panel Type Displays the model of the panel being used Firmware Version Displays the version number of the G4 firmware loaded on the panel Serial Number Displays the specific serial number value assigned to the panel Setu...

Page 69: ...t up string Wake Up String Displays the wake up string used after an activation from a timeout Sleep String Displays the sleep string used during a panel s Sleep mode Standby String Displays the standby string used during a panel s Standby mode Shutdown String Displays the shutdown string used during a panel s Shutdown mode High Port Displays the high port port count value for the panel High Addre...

Page 70: ...tworked computers Connection Status icon The icon in the upper right corner of each Setup page provides a constant visual indication of current connection status Note a Lock appears on the icon if the panel is connected to a secured NetLinx Master File Name The name of the TPDesign4 file currently being used for the panel File Revision The revision number of the TPDesign4 file if applicable Last S...

Page 71: ...lays the designer information Dealer ID Displays the dealer ID number unique to every dealer and entered in TPD4 Job Name Displays the job name Sales Order Displays the sales order information Purchase Order Displays the purchase order information Job Comments Displays any comments associated to the job from the TPD4 project file File Name Displays the name of the TPDesign4 project file downloaded...

Page 72: ...Setup Pages 58 MVP 9000i 9 Modero ViewPoint Touch Panel with Intercom ...

Page 73: ...assword may be changed later through the Passwords on page 84 Protected Setup Page Back Saves all changes and returns to the previous page WiFi Wired icon The icon to the left of the Connection Status Icon displays whether the current connection to the Master is Wireless image of a radio antenna or Wired image of three networked computers Connection Status icon The icon in the upper right corner o...

Page 74: ... Icon displays whether the current connection to the Master is Wireless image of a radio antenna or Wired image of three networked computers Connection Status icon The icon in the upper right corner of each Protected Setup page provides a constant visual indication of current connection status Note a Lock appears on the icon if the panel is connected to a secured NetLinx Master Panel Options Front...

Page 75: ...ersion or to install firmware from a properly formatted USB thumb drive or microSD card Undock Panel Releases the panel from the Table Docking Station page 11 or the Wall Docking Station page 14 Remove Pages Removes all TPD4 touch panel pages currently on the panel including the pre installed AMX Demo pages This option invokes a Confirmation dialog prompting you to confirm your selection before re...

Page 76: ...ttempt pauses 4 seconds before another login attempt is allowed After 3 consecutive unsuccessful SSH login attempts login lockout is enabled for 15 minutes Login and logout audit logging is enabled DoD Default Protected Setup Password is Amx1234 Minimum password requirement is 8 characters with at least one numeric character one uppercase character one lower case character and one special characte...

Page 77: ...evious version press the Previous button If you wish to install new firmware from a connected microSD card or external USB stick press the New button For more information on installing firmware upgrades please refer to the Upgrading Firmware on page 93 FIG 71 Firmware Installation popup window The MVP 9000i automatically detects connected microSD cards and USB thumb drives If a microSD card or USB...

Page 78: ...m the Master Listen In this mode add the panel address into the URL List in NetLinx Studio and set the connection mode to Listen This mode allows the Modero touch panel to listen for the Master s communication signals The System Number and Master IP URL fields are read only Auto In this mode enter the System Number and a username password if applicable Use this mode when both the panel and the Net...

Page 79: ...o the panel by a DHCP server If DHCP is selected the other IP Settings fields are disabled see below Static IP is a permanent IP Address assigned to the panel If Static IP is selected the other IP Settings fields are enabled see below IP Address This is the IP address for this panel Subnet Mask This is the subnet mask for this panel Gateway This is the gateway address for this panel Host Name This...

Page 80: ...s a constant visual indication of current connection status Note a Lock appears on the icon if the panel is connected to a secured NetLinx Master DHCP STATIC Sets the panel to either DHCP or Static communication modes DHCP a temporary IP Addresses is assigned to the panel by a DHCP server If DHCP is selected the other IP Settings fields are disabled see below Static IP is a permanent IP Address as...

Page 81: ...three settings include 802 11 a b g Configures the panel to detect 802 11 b g channels 1 14 Country specific and all non DFS 802 11a band channels 802 11 b g Configures the panel to detect only channels 1 6 11 plus 12 14 country specific 802 11 a Configures the panel to detect only non DFS 802 11 A band channels country specific NOTE The band selection setting also affects any use of the Site Surv...

Page 82: ...or corporate environments the Wireless Security Enterprise Mode popup window FIG 77 offers EAP LEAP page 72 EAP FAST page 74 EAP PEAP page 76 EAP TTLS page 77 and EAP TLS page 79 System Settings WiFi Tab Page 2 Cont Site Survey Touching this button launches the Wireless Site Survey page The options on this page allow you to detect sniff out all APs transmitting within range of the panel s WiFi car...

Page 83: ...ptions to select WEP FIG 79 WEP security requires that both a target AP be identified and an encryption method be implemented prior to establishing communication In addition to providing Open Authentication capabilities this page also supports Hexadecimal and ASCII keys FIG 78 Wireless Security Simple Mode Open Open Settings SSID Service Set Identifier Opens an on screen keyboard to enter the SSID...

Page 84: ...characters Press Done to accept any changes and save the new value Note A 64 bit key will be 10 characters in length while a 128 bit key will be 26 characters in length The length of the key entered determines the level of WEP encryption employed 64 or 128 bit 128 bit keys may be used if supported by the internal wireless card Default Key Cycles through the four available WEP key identifiers to se...

Page 85: ...phrase with a minimum of 8 characters and a maximum of 63 The exact same pass phrase including capitalization must be entered in the access point Refer to the Configuring Wireless Network Access section on page 29 for details on these security options Refer to the Using the Wireless Site Survey Tool section on page 30 for more information on using this tool FIG 80 Wireless Security Simple Mode WPA...

Page 86: ...ificates are stored in a specific directory that the user cannot control or change The most secure connection method uses a server certificate If no server certificate will be used this field should be left blank If the field contains a file name then a valid certificate file with the same file name must be previously installed on the panel Otherwise the authentication process will fail EAP LEAP F...

Page 87: ...the detected AP may be connected to a RADIUS server which may not support this EAP type and or have the proper user identities configured Identity Opens an on screen keyboard Enter an EAP Identity string used by the panel to identify itself to an Authentication RADIUS Server Note This information is similar to a username used to login to a secured server or workstation This works in tandem with th...

Page 88: ...er the SSID name used on the target AP The SSID is a unique name used by the AP and is assigned to all panels on that network An SSID is required by the AP before the panel is permitted to join the network The SSID is case sensitive and must not exceed 32 characters Make sure this setting is the same for all points in the wireless network With EAP security the SSID of the AP must be entered If it ...

Page 89: ...uccessful Automatic PAC Provisioning This selection toggles PAC Protected Access Credential Provisioning Enabled automatic or Disabled manual If Enabled is selected the following PAC File Location field is disabled because the search for the PAC file is done automatically If Disabled is selected the user is required to manually locate a file containing the PAC shared secret credentials for use in ...

Page 90: ...que name used by the AP and is assigned to all panels on that network An SSID is required by the AP before the panel is permitted to join the network The SSID is case sensitive and must not exceed 32 characters Make sure this setting is the same for all points in the wireless network With EAP security the SSID of the AP must be entered If it is left blank the panel will try to connect to the first...

Page 91: ... the Certificate Authority field should then be set to the name of that certificate file No file path should be used for this setting as all certificates are stored in a specific directory that the user cannot control or change Use the on screen keyboard s Clear button to erase completely any previously stored network path information PEAP Version When pressed this field cycles through the choices...

Page 92: ...ation RADIUS Server Note This information is similar to a username used to login to a secured server or workstation This works in tandem with the Password string which is similar to the password entered to gain access to a secured workstation Typically this is in the form of a username such as jdoe amx com Anonymous Identity Opens an on screen keyboard Enter an IT provided alpha numeric string whi...

Page 93: ...network by adding an additional level of security protocol via the use of a private key EAP TTLS Cont Inner Authentication Type When pressed this field cycles through the choices of available Inner Authentication mechanism supported by the Devicescape Secure Wireless Client EAP MSCHAPv2 EAP GTC EAP OTP EAP MD5 MSCHAPv2 MSCHAP PAP CHAP Key Mgmt This button has 4 options WPA EAP The default and most...

Page 94: ...he name of that certificate file No file path should be used for this setting as all certificates are stored in a specific directory that the user cannot control or change Use the on screen keyboard s Clear button to completely erase any previously stored network path information Key Mgmt This button has 4 options WPA EAP The default and most common setting for EAP authentication methods Accepts W...

Page 95: ...tificate fields used on the configuration screens PEAP TTLS and TLS The following table outlines the firmware fields and their supported certificate types Client Certificate Configuration Certificate Configuration Client Certificate Field Private Key Field Single file contains both the client certificate and the private key Format is PEM or DER Enter the file name Enter the same file name First fi...

Page 96: ...on The icon to the left of the Connection Status Icon displays whether the current connection to the Master is Wireless image of a radio antenna or Wired image of three networked computers Connection Status icon The icon in the upper right corner of each Protected Setup page provides a constant visual indication of current connection status Note a Lock appears on the icon if the panel is connected...

Page 97: ...nd returns to the previous page WiFi Wired icon The icon to the left of the Connection Status Icon displays whether the current connection to the Master is Wireless image of a radio antenna or Wired image of three networked computers Connection Status icon The icon in the upper right corner of each Protected Setup page provides a constant visual indication of current connection status Note a Lock ...

Page 98: ... page with the web based NetLinx Security application The panel MUST be rebooted to save changes made on this page FIG 91 Passwords page Passwords Page Back Saves all changes and returns to the previous page WiFi Wired icon The icon to the left of the Connection Status Icon displays whether the current connection to the Master is Wireless image of a radio antenna or Wired image of three networked ...

Page 99: ...ngs in the form of an undock user string Passwords Page Cont User Access Use these buttons to access and modify the user name password combinations required for removing the panel from a docking station The number of user access passwords on the panel is limited only by the amount of storage memory available Use the UP DN buttons to scroll through the list of saved User Access user names and passw...

Page 100: ...ng a RAM cache Note that since static images are already stored on Flash they are never moved to the Flash cache so Flash caching applies only to dynamic images Images in Flash cache are moved back to RAM cache the next time they are viewed As the Flash cache approaches its maximum size the least recently used items may be discarded to make room for new items For more information on removing an MV...

Page 101: ...e of the current RAM cache contents RAM Hit Rate The percentage of recent image requests satisfied by accessing the RAM cache RAM Items The total number of cached images in the RAM cache Flash Size The size of the current Flash cache contents Flash Hit Rate The percentage of dynamic image requests not satisfied by accessing the RAM cache but satisfied by accessing the Flash cache Flash Items The t...

Page 102: ...enna or Wired image of three networked computers Connection Status icon The icon in the upper right corner of each Protected Setup page provides a constant visual indication of current connection status Note a Lock appears on the icon if the panel is connected to a secured NetLinx Master Total Received Lists the number of ICSP messages received since the last time the page was cleared Processed Li...

Page 103: ...he Master is Wireless image of a radio antenna or Wired image of three networked computers Connection Status icon The icon in the upper right corner of each Protected Setup page provides a constant visual indication of current connection status Note a Lock appears on the icon if the panel is connected to a secured NetLinx Master Total Received Lists the number of blink messages received since the ...

Page 104: ...ction to the Master is Wireless image of a radio antenna or Wired image of three networked computers Connection Status icon The icon in the upper right corner of each Protected Setup page provides a constant visual indication of current connection status Note a Lock appears on the icon if the panel is connected to a secured NetLinx Master Master IP The IP address for the network s Master Wired IP ...

Page 105: ...er to meet the requirements of a particular installation SIP Settings Page Back Saves all changes and returns to the previous page WiFi Wired icon The icon to the left of the Connection Status Icon displays whether the current connection to the Master is Wireless image of a radio antenna or Wired image of three networked computers Connection Status icon The icon in the upper right corner of each S...

Page 106: ...r Name This option enables you to enter the user name used for authentication to the proxy server Normally the user name is the same as the phone number assigned to the extension you are using This field is optional Password This option enables you to enter the password for the user at the proxy server This field is optional Cancel Save Touch the Cancel button to return to the Protected Setup page...

Page 107: ...el file transfer between a PC and the target device FIG 100 If a programming cable is not available it may be purchased from www amx com The Mini USB port for the connector is located on the left side of the device as viewed from the front To upgrade the firmware on the MVP 9000i to the latest version 1 Download the latest MVP 9000i firmware from www amx com and save it to a microSD card or USB st...

Page 108: ...nue to reboot FIG 102 6 If you touched the screen to upgrade firmware the Upgrade In Progress splash screen will appear FIG 103 7 If the panel does not detect the KIT file in the directory access the Setup Pages page 43 go to the Protected Settings page page 59 and access the System Panel Options page page 60 If the panel detects the appropriate KIT file either or both of the Install Firmware or I...

Page 109: ...A to Mini B 5 Wire programming cable FG10 5965 for programming firmware updates and touch panel file transfer between a PC and the target device If a programming cable is not available it may be purchased from www amx com The Mini USB port for the connector is located on the left side of the device as viewed from the front Before beginning with this section verify that the device is powered and th...

Page 110: ... the Transport Connection Option section to configure the PC to communicate directly with a panel Everything else such as the Authentication is greyed 5 out because this connection is not going through the Master s UI 6 Click the Edit Settings button on the Communications Settings dialog to open the Virtual NetLinx Master Settings dialog FIG 108 7 Within this dialog enter the Master System number ...

Page 111: ... Verify that the direct USB connection Type A on the panel to mini USB on the panel is configured properly using the steps outlined in the previous two sections 2 With the panel already configured for USB communication and the Virtual Master setup within NetLinx Studio refresh the Online Tree pane 3 After the Communication Verification dialog window verifies active communication between the Virtua...

Page 112: ...t after the firmware update process is complete 12 Click Send to begin the transfer The file transfer progress is indicated on the bottom right of the dialog 13 After the file transfer is complete the panel will automatically reboot As the panel is rebooting temporarily unplug the USB connector on the panel until the panel has completely restarted 14 Once the first panel page has been displayed re...

Page 113: ...stallations that would be most affected and most home installations would not be affected To prevent the NIC connection from becoming the primary connection 1 From the Windows Start menu select Settings Control Panel to open the Control Panel window 2 In the Control Panel window click on the Network Connections icon to open the Network Connections window FIG 112 3 From the Advanced menu select Adv...

Page 114: ...Local Area Connection field unselect ALL bindings by clicking on the checkboxes by each binding to remove the checks from each box FIG 115 6 When finished click OK to close the Advanced Settings window and save all changes FIG 114 Moving the Local Area Connection FIG 115 Bindings for Local area list detail ...

Page 115: ...to start the factory reset The factory reset confirmation screen appears warning that continuing with the reset will result in a loss of data FIG 117 and the red Status LED will blink on and off Press Yes within 10 seconds to continue with the factory reset or No to continue the reboot with the current settings and firmware 3 The MVP 9000i will now reload its factory default settings and firmware ...

Page 116: ...k Are you sure you want to install the following firmware The option to choose Yes will be enabled after five seconds Press Yes to load the firmware listed and No to return to the Firmware Installation popup window 5 If you choose Yes the device will retrieve the files and then reboot FIG 119 FIG 118 Factory Firmware reset confirmation dialog box FIG 119 Factory Firmware Reset system message ...

Page 117: ... with a left origin will appear to slide in from the left towards the right of the screen Verify you are using the latest NetLinx Master and Modero firmware as well as the latest version of NetLinx Studio and TPD4 Transition Classes Slide The current page slides off of the screen and the new page slides in until it completely covers the screen and stops There is no gap between pages so if the page...

Page 118: ...al buttons In addition a gesture velocity is calculated and transmitted to the master along with the gesture type itself in a custom event message Nothing will be processed if the external button associated with this gesture has no page flip operations programmed is disabled or has no values programmed for address channel level string output or command output The custom event however is always tra...

Page 119: ...alue1 is the gesture number Custom Value2 is the simplified gesture velocity Custom Value3 is the precise gesture velocity Gesture numbers are Gesture Prioritization The user presses outside of a button or slider and moves before releasing The firmware will always try to recognize a gesture as long as the user moves at least 20 pixels before the release occurs The user presses inside of a slider a...

Page 120: ...he master each time that a gesture is recognized A send command has been added to allow disabling and re enabling of this capability The value sent is not retained and gesture custom events will be enabled each time the panel restarts Gesture Custom Event Commands GCE Sets whether or not the panel sends a custom event to the master whenever a gesture is detected For panels supporting gestures Sets...

Page 121: ...om the popup group Group1 DPG Delete a specific popup page from specified popup group if it exists Syntax DPG popup page name popup group name Variable popup page name 1 50 ASCII characters Name of the popup page popup group name 1 50 ASCII characters Name of the popup group Example SEND_COMMAND Panel DPG Popup1 Group1 Deletes the popup page Popup1 from the popup group Group1 PDR Set the popup loc...

Page 122: ...ND_COMMAND Panel PHT Popup1 50 Sets the Popup1 hide effect time to 5 seconds PPA Close all popups on a specified page If the page name is empty the current page is used Same as the Clear Page command in TPDesign4 Syntax PPA page name Variable page name 1 50 ASCII characters Name of the page the popup is displayed On Example SEND_COMMAND Panel PPA Page1 Close all pop ups on Page1 PPF Deactivate a s...

Page 123: ...me of the popup page Example SEND_COMMAND Panel PPK Popup1 Kills the popup page Popup1 on all pages PPM Set the modality of a specific popup page to Modal or NonModal A Modal popup page when active only allows you to use the buttons and features on that popup page All other buttons on the panel page are inactivated Syntax PPM popup page name mode Variable popup page name 1 50 ASCII characters Name...

Page 124: ...opup1 Slide from Left Sets the Popup1 show effect name to Slide from Left PSP Set the show effect position Only 1 coordinate is ever needed for an effect however the command will specify both This command sets the location at which the effect will begin Syntax PSP popup page name x coordinate y coordinate Variable popup page name 1 50 ASCII characters Name of the page the popup is displayed On Exa...

Page 125: ...up page This command works in the same way as the Toggle Popup command in TPDesign4 Syntax PPOG popup page name page name Variable popup page name 1 50 ASCII characters Name of the popup page page name 1 50 ASCII characters Name of the page the popup is displayed On Example SEND_COMMAND Panel PPOG Popup1 Main Toggles the popup page Popup1 on the Main page from one state to another On Off Example 2...

Page 126: ... 96 0 09 Medium Orange 159 80 0 10 Dark Orange 127 64 0 11 Very Dark Orange 95 48 0 12 Very Light Yellow 255 255 0 13 Light Yellow 223 223 0 14 Yellow 191 191 0 15 Medium Yellow 159 159 0 16 Dark Yellow 127 127 0 17 Very Dark Yellow 95 95 0 18 Very Light Lime 128 255 0 19 Light Lime 112 223 0 20 Lime 96 191 0 21 Medium Lime 80 159 0 22 Dark Lime 64 127 0 23 Very Dark Lime 48 95 0 24 Very Light Gre...

Page 127: ...95 60 Very Light Magenta 255 0 255 61 Light Magenta 223 0 223 62 Magenta 191 0 191 63 Medium Magenta 159 0 159 64 Dark Magenta 127 0 127 65 Very Dark Magenta 95 0 95 66 Very Light Pink 255 0 128 67 Light Pink 223 0 112 68 Pink 191 0 96 69 Medium Pink 159 0 80 70 Dark Pink 127 0 64 71 Very Dark Pink 95 0 48 72 White 255 255 255 73 Grey1 238 238 238 74 Grey3 204 204 204 75 Grey5 170 170 170 76 Grey7...

Page 128: ...l 16 6 Courier New 18 24 Arial 18 7 Courier New 26 25 Arial 20 8 Courier New 34 26 Arial 24 9 AMX Bold 14 27 Arial 36 10 AMX Bold 20 28 Arial Bold 10 11 AMX Bold 36 29 Arial Bold 8 32 Variable Fonts start at 32 Fonts must be imported into a TPDesign4 project file The font ID numbers are assigned by TPDesign4 These values are also listed in the Generate Programmer s Report Border Styles and Program...

Page 129: ...ve S 110 Menu Top Rounded 125 67 Oval H 60x30 111 Menu Top Rounded 135 68 Oval H 100x50 112 Menu Top Rounded 145 69 Oval H 150x75 113 Menu Top Rounded 155 70 Oval H 200x100 114 Menu Top Rounded 165 71 Oval V 30x60 115 Menu Top Rounded 175 72 Oval V 50x100 116 Menu Top Rounded 185 73 Oval V 75x150 117 Menu Top Rounded 195 74 Oval V 100x200 118 Menu Right Rounded 15 75 Picture Frame 119 Menu Right R...

Page 130: ...u Left Rounded 75 151 Menu Left Rounded 155 144 Menu Left Rounded 85 152 Menu Left Rounded 165 145 Menu Left Rounded 95 153 Menu Left Rounded 175 146 Menu Left Rounded 105 154 Menu Left Rounded 185 147 Menu Left Rounded 115 155 Menu Left Rounded 195 148 Menu Left Rounded 125 Button Commands ANI Run a button animation in 1 10 second Syntax ANI vt addr range start state end state time Variable varia...

Page 131: ...cters Unicode characters must be entered in Hex format Example SEND_COMMAND Panel BAU 520 1 00770062 Appends Unicode text 00770062 to the button s OFF state BCB Set the border color to the specified color Only if the specified border color is not the same as the current color Note Color can be assigned by color name without spaces number or R G B value RRGGBB or RRGGBBAA Syntax BCB vt addr range b...

Page 132: ...color name without spaces number or R G B value RRGGBB or RRGGBBAA Syntax BCT vt addr range button states range color value Variable variable text address range 1 4000 button states range 1 256 for multi state buttons 0 All states for General buttons 1 Off state and 2 On state color value Refer to the RGB Values for all 88 Basic Colors table on page 112 for more information Example SEND_COMMAND Pa...

Page 133: ...r character types Example SEND_COMMAND Panel BIM 500 AAAAAAAAAA Sets the input mask to ten A characters that are required to either a letter or digit entry is required BLN Set the number of lines removed equally from the top and bottom of a composite video signal The maximum number of lines to remove is 240 A value of 0 will display the incoming video signal unaffected This command is used to scal...

Page 134: ...t 1 100 source address 1 4000 source state 1 256 codes BM Picture Bitmap BR Border CB Border Color CF Fill Color CT Text Color EC Text effect color EF Text effect FT Font IC Icon JB Bitmap alignment JI Icon alignment JT Text alignment LN Lines of video removed OP Opacity SO Button Sound TX Text VI Video slot ID WW Word wrap on off Example SEND_COMMAND Panel BMC 425 1 1 500 1 BR or SEND_COMMAND Pan...

Page 135: ...s clear P bitmap Set the picture bitmap filename empty is clear I icon 01 9900 0 clear Set the icon using values of 01 9900 icon numbers are assigned in the TPDesign4 Resource Manager tab Slots section I icon 01 9900 0 clear Set the icon using values of 01 9900 icon numbers are assigned in the TPDesign4 Resource Manager tab Slots section J alignment of text 1 9 As shown the following telephone key...

Page 136: ...xt area button SF 1 or 0 Set the focus for text area button OP 0 255 Set the button opacity to either Invisible value 0 or Opaque value 255 OP 00 FF Set the button opacity to either Invisible value 00 or Opaque value FF UN Unicode text Set the Unicode text See the UNI section on page 134 for the text format LN 0 240 Set the lines of video being removed BLN section on page 119 for more information ...

Page 137: ... address range 1 4000 button states range 1 256 for multi state buttons 0 All states for General buttons 1 Off state and 2 On state mask image Chameleon used Example SEND_COMMAND Panel BMI 530 1 2 newMac png Sets the button with variable text 530 ON OFF state mask image to newmac png BML Set the maximum length of the text area button If this value is set to zero 0 the text area has no max length T...

Page 138: ...text address range 1 4000 network port 1 65535 Example SEND_COMMAND Panel BNT 973 5000 Sets the TakeNote button network port to 5000 BOP Set the button opacity The button opacity can be specified as a decimal between 0 255 where zero 0 is invisible and 255 is opaque or as a HEX code as used in the color commands by preceding the HEX code with the sign In this case 00 becomes invisible and FF becom...

Page 139: ...riable text address range 1 4000 button states range 1 256 for multi state buttons 0 All states for General buttons 1 Off state and 2 On state video state Video Off 0 and Video On 1 Example SEND_COMMAND Panel BOS 500 1 1 Sets the button to display video BPP Set or clear the protected page flip flag of a button Zero clears the flag Syntax BPP vt addr range protected page flip flag value Variable va...

Page 140: ...d If the sound name is not matched the button sound is not changed Syntax BSO vt addr range button states range sound name Variable variable text address range 1 4000 button states range 1 256 for multi state buttons 0 All states for General buttons 1 Off state and 2 On state sound name blank sound cleared not matched button sound not changed Example SEND_COMMAND Panel BSO 500 1 2 music wav Assign...

Page 141: ... vt addr range network port Variable variable text address range 1 4000 network port 1 65535 Example SEND_COMMAND Panel BVT 500 5000 Sets the network port to 5000 BWW Set the button word wrap feature to those buttons with a defined address range By default word wrap is Off Syntax BWW vt addr range button states range word wrap Variable variable text address range 1 4000 button states range 1 256 f...

Page 142: ...r range command value Variable variable text address range 1 4000 command value 0 disable 1 enable Example SEND_COMMAND Panel ENA 500 504 510 515 0 Disables button pushes on buttons with variable text range 500 504 510 515 FON Set a font to a specific Font ID value for those buttons with a defined address range Font ID numbers are generated by the TPDesign4 programmers report Syntax FON vt addr ra...

Page 143: ...anel GIV 500 3 Inverts the joystick axis origin to the bottom right corner GLH Change the bargraph upper limit Syntax GLH vt addr range bargraph hi Variable variable text address range 1 4000 bargraph limit range 1 65535 bargraph upper limit range Example SEND_COMMAND Panel GLH 500 1000 Changes the bargraph upper limit to 1000 GLL Change the bargraph lower limit Syntax GLL vt addr range bargraph l...

Page 144: ...joystick cursor name Slider names and cursor names can be found in the TPDesign4 slider name and cursor drop down list Syntax GSN vt addr range bargraph slider name Variable variable text address range 1 4000 bargraph slider name See table below Example SEND_COMMAND Panel GSN 500 Ball Changes the bargraph slider name or the Joystick cursor name to Ball ICO Set the icon to a button Syntax ICO vt ad...

Page 145: ...dr range button states range new text alignment Variable variable text address range 1 4000 button states range 1 256 for multi state buttons 0 All states for General buttons 1 Off state and 2 On state new text alignment Value of 1 9 corresponds to the following locations Example SEND_COMMAND Panel JSB 500 504 510 515 1 2 1 Sets the off on state picture alignment to upper left corner for those but...

Page 146: ...ent to the upper left corner for those buttons with variable text ranges of 500 504 510 515 MBT Set the Mouse Button mode On for the virtual PC Syntax MBT pass data Variable pass data 0 None 1 Left 2 Right 3 Middle Example SEND COMMAND Panel MBT 1 Sets the mouse button mode to Left Mouse Click MDC Turn On the Mouse double click feature for the virtual PC Syntax MDC Example SEND COMMAND Panel MDC S...

Page 147: ...te and 2 On state text effect name Refer to the Text Effects table on page 136 for a listing of text effect names Example SEND_COMMAND Panel TEF 500 504 510 515 1 2 Soft Drop Shadow 3 Sets the text effect to Soft Drop Shadow 3 for the button with variable text range 500 504 and 510 515 TOP Enables disables touch output to Master If enabled Press Move Release events are sent to the Master as string...

Page 148: ...ND_COMMAND TP UNI 1 0 0041 Note Unicode is always represented in a HEX value TPD4 generates through the Text Enter Box dialog unicode HEX values Refer to the TPDesign4 Instruction Manual for more information WLD Controls the behavior of the panel LED Syntax WLD LED NUM ACTION VALUE Variables LED NUM indicates the channel code or ID number 0 RED 1 BLUE 2 GREEN ACTION indicates the expected behavior...

Page 149: ... dock This is sent to the target Master when the MVP is docked MVP Panel Lock Passcode Commands LPC Clear all users from the User Access Passwords list on the Password Setup page Syntax LPC Example SEND_COMMAND Panel LPC Clear all users from the User Access Password list on the Password Setup page Refer to the section on page 84 for more information LPR Remove a given user from the User Access Pas...

Page 150: ...h outline Soft Drop Shadow 2 Medium Drop Shadow 2 with outline Hard Drop Shadow 2 with outline Soft Drop Shadow 3 Medium Drop Shadow 3 with outline Hard Drop Shadow 3 with outline Soft Drop Shadow 4 Medium Drop Shadow 4 with outline Hard Drop Shadow 4 with outline Soft Drop Shadow 5 Medium Drop Shadow 5 with outline Hard Drop Shadow 5 with outline Soft Drop Shadow 6 Medium Drop Shadow 6 with outli...

Page 151: ...lor CUSTOM_EVENT TP 529 1012 ON state Fill Color CUSTOM_EVENT TP 529 1013 ON state Text Color CUSTOM_EVENT TP 529 1014 Border Name CUSTOM_EVENT TP 529 1015 Opacity Send_String 0 ButtonGet Id ITOA CUSTOM ID Type ITOA CUSTOM TYPE Send_String 0 Flag ITOA CUSTOM FLAG Send_String 0 VALUE1 ITOA CUSTOM VALUE1 Send_String 0 VALUE2 ITOA CUSTOM VALUE2 Send_String 0 VALUE3 ITOA CUSTOM VALUE3 Send_String 0 TE...

Page 152: ...der color information The result sent to the Master would be ButtonGet Id 529 Type 1011 Flag 0 VALUE1 1 VALUE2 9 VALUE3 0 TEXT 222222FF TEXT LENGTH 9 BCF Get the current fill color Syntax BCF vt addr range button states range Variable variable text address range 1 4000 button states range 1 256 for multi state buttons 0 All states for General buttons 1 Off state and 2 On state custom event type 10...

Page 153: ...ate text color information The result sent to Master would be ButtonGet Id 529 Type 1013 Flag 0 VALUE1 1 VALUE2 9 VALUE3 0 TEXT FFFFFEFF TEXT LENGTH 9 BMP Get the current bitmap name Syntax BMP vt addr range button states range Variable variable text address range 1 4000 button states range 1 256 for multi state buttons 0 All states for General buttons 1 Off state and 2 On state custom event type ...

Page 154: ...t sent to the Master would be ButtonGet Id 529 Type 1015 Flag 0 VALUE1 1 VALUE2 200 VALUE3 0 TEXT TEXT LENGTH 0 BRD Get the current border name Syntax BRD vt addr range button states range Variable variable text address range 1 4000 button states range 1 256 for multi state buttons 0 All states for General buttons 1 Off state and 2 On state custom event type 1014 Flag Zero Value1 Button state numb...

Page 155: ...on OFF state word wrap flag status information The result sent to the Master would be ButtonGet Id 529 Type 1010 Flag 0 VALUE1 1 VALUE2 1 VALUE3 0 TEXT TEXT LENGTH 0 FON Get the current font index Syntax FON vt addr range button states range Variable variable text address range 1 4000 button states range 1 256 for multi state buttons 0 All states for General buttons 1 Off state and 2 On state cust...

Page 156: ...on index information The result sent to the Master would be ButtonGet Id 529 Type 1003 Flag 0 VALUE1 2 VALUE2 12 VALUE3 0 TEXT TEXT LENGTH 0 JSB Get the current bitmap justification Syntax JSB vt addr range button states range Variable variable text address range 1 4000 button states range 1 256 for multi state buttons 0 All states for General buttons 1 Off state and 2 On state custom event type 1...

Page 157: ...icon justification information The result sent to the Master would be ButtonGet Id 529 Type 1006 Flag 0 VALUE1 1 VALUE2 6 VALUE3 0 TEXT TEXT LENGTH 0 JST Get the current text justification Syntax JST vt addr range button states range Variable variable text address range 1 4000 button states range 1 256 for multi state buttons 0 All states for General buttons 1 Off state and 2 On state custom event...

Page 158: ...ect color information The result sent to the Master would be ButtonGet Id 529 Type 1009 Flag 0 VALUE1 1 VALUE2 9 VALUE3 0 TEXT 5088F2AE TEXT LENGTH 9 TEF Get the current text effect name Syntax TEF vt addr range button states range Variable variable text address range 1 4000 button states range 1 256 for multi state buttons 0 All states for General buttons 1 Off state and 2 On state custom event t...

Page 159: ...ns 1 Off state and 2 On state optional index This is used if a string was too long to get back in one command The reply will start at this index custom event type 1001 Flag Zero Value1 Button state number Value2 Actual length of string Value3 Index Text Text from the button Text length Button text length Example SEND COMMAND Panel TXT 529 1 Gets the button OFF state text information The result sen...

Page 160: ... Example SEND COMMAND Panel AKB Texas Enter State Pops up the Keyboard and initializes the text string Texas with prompt text Enter State AKEYB Pop up the keyboard icon and initialize the text string to that specified Keyboard string is set to null on power up and is stored until power is lost Syntax AKEYB initial text Variables initial text 1 50 ASCII characters Example SEND COMMAND Panel AKEYB T...

Page 161: ...ND Panel AKR Removes the Keyboard Keypad BEEP Output a beep Syntax BEEP Example SEND COMMAND Panel BEEP Outputs a beep BRIT Set the panel brightness Syntax BRIT brightness level Variable brightness level 0 100 Example SEND COMMAND Panel BRIT 50 Sets the brightness level to 50 BRT Set the panel brightness Syntax BRT brightness level Variable brightness level 0 100 Example SEND COMMAND Panel BRT 70 ...

Page 162: ...xt prompt text Variables initial text 1 50 ASCII characters prompt text 1 50 ASCII characters Example SEND COMMAND Panel PKP 1234567 ENTER PASSWORD Pops up the Keypad and initializes the text string ENTER PASSWORD in SETUP Send panel to SETUP page Syntax SETUP Example SEND COMMAND Panel SETUP Sends the panel to the Setup Page SHUTDOWN Shut down the batteriesproviding power to the panel Syntax SHUT...

Page 163: ...prompt text Enter Phone Number TPAGEON Turn On page tracking This command turns On page tracking whereby when the page or popups change a string is sent to the Master This string may be captured with a CREATE_BUFFER command for one panel and sent directly to another panel Syntax TPAGEON Example SEND COMMAND Panel TPAGEON Turns On page tracking TPAGEOFF Turn Off page tracking Syntax TPAGEOFF Exampl...

Page 164: ...t String mechanism This process sends a virtual keystroke command VKS to the Master Example 2 SEND COMMAND Panel KPS 0 Disables the keyboard passthru to the Master The following point defines how the parameters within this command work Accepts keystrokes from any of these sources attached USB keyboard or Virtual keyboard VKS Send one or more virtual key strokes to the G4 application Key presses an...

Page 165: ...Shift key down 131 83 F1 132 84 F2 133 85 F3 134 86 F4 135 87 F5 136 88 F6 137 89 F7 138 8A F8 139 8B F9 140 8C F10 141 8D F11 142 8E F12 143 8F Num Lock 144 90 Caps Lock 145 91 Insert 146 92 Delete 147 93 Home 148 94 End 149 95 Page Up 150 96 Page Down 151 97 Scroll Lock 152 98 Pause 153 99 Break 154 9A Print Screen 155 9B SYSRQ 156 9C Tab 157 9D Windows 158 9E Menu 159 9F Up Arrow 160 A0 Down Ar...

Page 166: ...D page flip password Variables page flip password 1 50 ASCII characters Example SEND COMMAND Panel PWD Main Sets the page flip password to Main PWD Set the page flip password Password level is required and must be 1 4 Syntax PWD password level page flip password Variables password level 1 4 page flip password 1 50 ASCII characters Example SEND COMMAND Panel PWD 1 Main Sets the page flip password o...

Page 167: ...codes are preceded by a character any character contained in the URL must be escaped with a second character see example The file name field indicated by a F embedded code may contain special escape sequences as shown in the RAF RMF Embedded Codes table below Syntax RAF resource name data Variables resource name 1 50 ASCII characters data Refers to the embedded codes see the RAF RMF Embedded Codes...

Page 168: ...tually encoded as 5F RSR Change the refresh rate for a given resource Syntax RSR resource name refresh rate Variable resource name 1 50 ASCII characters refresh rate Measured in seconds Example SEND_COMMAND Panel RSR Sports_Image 5 Sets the refresh rate to 5 seconds for the given resource Sports_Image RAF RMF Embedded Codes Parameter Embedded Code Description protocol P 0 1 Set protocol HTTP 0 or ...

Page 169: ...c Images When set the panel will first pull a list of files matching the given pattern from the specified FTP server and path The timestamps of the items in the list will be compared with the newest one being displayed on the panel This is useful for source devices that place a uniquely named still image in a folder at constant intervals allowing the panel always to display the most recent one pre...

Page 170: ...SEND_COMMAND DEV ICS IP TX UDP port RX UDP port initial mode Variables IP IP Address of panel to connect with on an Intercom call TX UDP port UDP port to transmit to RX UDP port UDP port to receive from initial mode 0 listen or 1 talk or 2 handsfree 0 is the default Examples Example of setting up a handsfree unicast call between two panels SEND_COMMAND TP1 ICS 192 168 0 3 9000 9002 2 SEND_COMMAND ...

Page 171: ... Example SEND_COMMAND TP1 ICM TALK ICM MICLEVEL Intercom modify command Used to set the microphone level during an intercom call Syntax SEND_COMMAND DEV ICM MICLEVEL Variables Valid levels are from 0 to 100 Example SEND_COMMAND TP1 ICM MICLEVEL 40 ICM MUTEMIC Intercom modify command Set the state of the microphone on a panel to muted 1 or unmuted 0 At the start of each call the microphone starts o...

Page 172: ...ECLINE CallID Variable CallID The identifying number of the connection Example SEND_COMMAND Panel PHN DECLINE 0 PHN INCOMING Providesincoming call notification Provides incoming call notification and the connection id used for all future commands related to this call The connection id will be 0 or 1 Syntax PHN INCOMING caller number caller name connection id timestamp Variable caller number The ph...

Page 173: ...le or 1 Enable new message count The number of new messages old message count The number of old messages new urgent message count The number of new messages marked urgent old urgent message count The number of old messages marked urgent Example SEND_COMMAND Panel PHN PRIVACY 0 PHN REDIAL Indicates the panel is redialing the number Syntax PHN REDIAL number Variable number The phone number to dial E...

Page 174: ...le SEND_COMMAND Panel PHN HANGUP 1 PHN HOLD Places the call on hold Syntax PHN HOLD connection id Variable connection id The identifying number of the connection Example SEND_COMMAND Panel PHN HOLD 1 PHN LINESTATE Queries the state of each of the connections used by the SIP device The panel responds with the PHN LINESTATE message Syntax PHN LINESTATE Example SEND_COMMAND Panel PHN LINESTATE PHN PR...

Page 175: ... for authentication Example SEND_COMMAND Panel PHN SETUP DOMAIN asterisk PHN SETUP ENABLE Registers a new user Once the configuration has been updated the ENABLE command should be run to re register the new user Syntax PHN SETUP ENABLE PHN SETUP PASSWORD Sets the user password for the proxy server Syntax PHN SETUP PASSWORD password Variable password The password for the user name Example SEND_COMM...

Page 176: ...th Intercom SIP Setup Commands Cont PHN SETUP USERNAME Sets the user name for authentication with the proxy server Syntax PHN SETUP USERNAME username Variable username The user name usually the phone extension Example SEND_COMMAND Panel PHN SETUP USERNAME 6003 ...

Page 177: ...ttery may result in overheating fire or explosion Safety Information Do not dismantle open or shred the battery Do not short circuit the battery Do not store batteries haphazardly in a box or drawer where they may short circuit each other or be short circuited by conductive materials Do not remove a battery from its original packaging until required for use Do not expose batteries to heat or fire ...

Page 178: ...her than the touch screen is turned off after the user selectable time of inactivity has elapsed Device will turn back on by touching the screen Re acquiring an AP connection may require up to 25 seconds Lithium Polymer battery technology degrades in capacity over time unless the battery is periodically charged and discharged AMX recommends installing all Lithium Polymer batteries in functional AM...

Page 179: ...ly If a battery is left uncharged beyond this time frame it may result in premature battery lifespan degradation and will require replacement Battery Replacement The touch panel s battery is intended to last the life of the device but in cases where the battery has reached its effective end of life it may be replaced READ THESE INSTRUCTIONS FIRST To minimize the risk of damage to the battery durin...

Page 180: ...e unit and gently pry up the IR emitter cover This will usually be easier to do from the left side of the cover FIG 121 3 Once the IR emitter cover is free on one side carefully lift up away from the device to loosen and remove the IR emitter cover 4 Remove the two screws underneath the IR emitter cover FIG 122 IMPORTANT Prior to battery removal run the device until the battery is completely disch...

Page 181: ...the back cover Carefully remove the battery from the back cover Please dispose of the battery in a proper fashion as required by municipal or federal regulations Installing the new battery 1 Open the plastic bag containing the MVP BP 9 kit taking care not to use sharp instruments near the battery itself 2 Remove the protective film on the battery case DO NOT install the battery without removing th...

Page 182: ...er feet included in the Battery Pack Kit Replace the bottom label over the three bottom screws using the replacement label included in the Battery Pack Kit FIG 125 5 Slide the IR emitter cover back into place over the emitter until it clicks 6 Restart the device to confirm that the new battery is functioning correctly When reassembling the device take especial care not to pinch or squeeze the conn...

Page 183: ... the table below Bargraph Text Code Inputs Code Bargraph Multi State Bargraph P Display the current percentage of the bargraph derived from the Adjusted Level Value as it falls between the Range Values Display the current percentage of the bargraph derived from the Adjusted Level Value as it falls between the Range Values V Raw Level Value Raw Level Value L Range Low Value Range Low Value H Range ...

Page 184: ...f characters in a text area Suggest proper format with fixed characters Right to Left Required or Optional Change Force a Case Create multiple logical fields Specify range of characters number for each field Limit the user to a choice of selections Handle complex input tasks such as names days of the week or month by name Perform complex validation such as Subnet Mask validation Character Types Ch...

Page 185: ...keys When operating with a mask the mask should be displayed with placeholders The character should display where you should enter a character The arrow keys will move between the characters and allow you to replace them The text entry code operates as if it is in the overwrite mode If the cursor is positioned on a character already entered and you type in a new and valid character the new charact...

Page 186: ...asp this URL indicates that the protocol in use is http HyperText Transport Protocol and that the information resides on a host machine named www amx com The image on that host machine is given an assignment by the program name of company info home asp Active Server Page The exact meaning of this name on the host machine is both protocol dependent and host dependent The information normally reside...

Page 187: ...escape code it replaces that code with a particular piece of panel button or state information For example http www amx com img asp device DV would become http www amx com img asp device 10001 Other used escape sequences include Escape Sequences Sequence Panel Information DV Device Number SY System Number IP IP Address HN Host Name MC Mac Address ID Neuron ID PX X Resolution of current panel mode ...

Page 188: ...oject view it in G4Panel Preview and download it to the panel In some cases the user may need correct rendering of mixed left to right and right to left text and may display both of these together in the same page FIG 127 Text edit boxes only operate left to right Some languages notably Hindi and Tamil are not supported by coded pages These languages will display for characters entered via the lan...

Page 189: ...two networks A B A is the wired network and B is the wireless network If the Master controller is on either of these networks then it will be reached However if the Master controller is on a different network C then the gateway determines which network interface wired or wireless will be used If the Master controller is on network B and the panel is docked the Master would still be reached through...

Page 190: ...being sent Through WEP it was possible to alter a packet whose content was known even if it had not been decrypted TKIP Short for Temporal Key Integration this is part of the IEEE 802 11i encryption standard for wireless LANs TKIP provides a per packet key mixing message integrity check and re keying mechanism thus ensuring that every data packet is sent with its own unique encryption key Key mixi...

Page 191: ...integrity and origin authentication WPA2 implements the full standard but will not work with some older network cards Both provide good security with two significant issues either WPA or WPA2 must be enabled and chosen in preference to WEP WEP is usually presented as the first security choice in most installation instructions in the Personal mode the most likely choice for homes and small offices ...

Page 192: ...iper Odyssey once called Funk Odyssey Meetinghouse AEGIS Server Devicescape RADIUS Server Cisco Secure ACS EAP Characteristics The following table outlines the differences among the various EAP Methods from most secure at the top of the list to the least secure at the bottom of the list EAP Method Characteristics Method Credential Type Authentication Pros Cons EAP TLS Certificates Certificate is b...

Page 193: ...hen sends a EAP Response Identity message through the AP to the RADIUS server providing its identity and specifying which EAP type it wants to use If the server does not support the EAP type then it sends a failure message back to the AP which will then disconnect the panel As an example EAP FAST is only supported by the Cisco server 5 If the EAP type is supported the server then sends a message b...

Page 194: ...few minutes have gone by and the System Connection icon still does not turn green complete the procedures in the following section to set up the Virtual Master and refresh the System from the Online Tree This action sends out a request to the panel to respond and completes the communication turning the System Connection icon green 7 Repeat steps 2 and 3 to return to the System Settings page Step 2...

Page 195: ...target panel s Protected Setup page and establish a connection 3 With the panel successfully communicating with the target computer launch the Certificate Upload Utility Familiarize yourself with the Certificate Utility User Interface options 4 Locate your certificate file by using the Browse button and navigating to the desired file type 5 Use the drop down arrow in the Local Address field to sel...

Page 196: ...s no indicator that a certification has been loaded onto a touch panel After a certification has been loaded onto a panel using the Certificate Upload Utility you should immediately enter the certificate name including file extension into the Client Certificate field for the specified SSID For more information on the Client Certificate field in the Enterprise Mode popup window please refer to the ...

Page 197: ...ge and shows no indication of charging either on the bargraphs or in the Battery Setup page To keep the battery from being damaged from operating at too low a level the firmware places it into a protected state The panel must have the latest firmware If it doesn t the firmware can be found at www amx com 1 Load the firmware into the panel using NetLinx Studio 2 After loading the firmware power cyc...

Page 198: ... may still be attempted but a failure will take longer to be recognized When connecting to a NetLinx Master controller via TCP IP the program will first try to ping the controller before attempting a connection Pinging a device is relatively fast and will determine if the device is off line or if the TCP IP address that was entered was incorrect If you decide not to ping for availability and the c...

Page 199: ...not boot or gets stuck on AMX splash screen Other problems also started after downloading to a new panel or a panel with a TPD4 file that takes up a considerable amount of the available Compact Flash 1 DO NOT download TPD4 files of large size over the demo pages or any other large TPD4 file 2 First download a small blank one page file to the G4 panel using the Normal Transfer option to send downlo...

Page 200: ...Appendix C Troubleshooting 186 MVP 9000i 9 Modero ViewPoint Touch Panel with Intercom ...

Page 201: ...Appendix C Troubleshooting 187 Enter the Document Name Here ...

Page 202: ... registered trademarks of AMX AMX reserves the right to alter specifications without notice at any time It s Your World Take Control 3000 RESEARCH DRIVE RICHARDSON TX 75082 USA 800 222 0193 469 624 8000 469 624 7153 fax 800 932 6993 technical support www amx com ...

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