21
extreme queue times illustrating this behavior using a stop light model (green,
yellow, and then red).
The color selection can be used to set the background color for calls holding in
queue to any of the following colors shown in
Figure 12
.
Figure 12: Color Selection Dialog
5.5 Display Settings. . .
The “Display Settings. . . ” dialog allows you to control various aspects of how
the CallQ Agent appears on your desktop. Click “Queue”, then “Display
Settings. . . ” to access the display settings below. You’ll see the window similar
to that shown in Figure 13. Here you can remove or add columns, change the
order of the columns, and change other aspects of the visual appearance of the
CallQ Agent on your computer.
