52
For report column header descriptions see Appendix A
Table 1: Call Report Reference Table.
10.12 Call List… Dropped Calls
This report is different from the other call list report because it only shows calls
that were dropped from the queue before being connected to an agent. This
information is useful to a supervisor where they can access the caller id
numbers of the dropped calls and call them back or have an available agent
return their calls. A dropped call report shows the time, caller id, and how long
the caller held in queue before hanging up or dialing out of the queue. Figure
39 shows an example dropped call report.
Figure 39: Example Dropped Call Report
For report column header descriptions see Appendix A
Table 1: Call Report Reference Table.
