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8 Agent Menu Options
From the “Agent” menu, you can choose “Agent List. . . ” or “Agent Settings. . . ”
menu choices, which pop up related dialog boxes, as shown in Figure 19, and
Figure 20.
Figure 19: Agent Menu
Figure 20: Agent List Dialog
8.1 Agent List. . .
The “Agent List. . . ” selection shows you the list of agents for that call queue.
Here you can add new agents and remove existing agents from the queue. You
can also modify settings on a per-agent mailbox basis. Clicking “Agent” then
“Agent List. . . ” opens a window similar to that shown in Figure 18.
