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Figure 5: Choosing the queue to which to attach
An explanation for the attach to queue dialog settings are:
Queue The drop-down list enumerates all the queues that you are allowed to
connect to on this server. If your mailbox number is already connected to
a particular queue, then that queue will not be displayed by default.
Show all queues A drop down list that shows all the available queues an agent
can attach to. Once attached to a queue, you’ll see the screen like that in
Figure 6
.
Extension When attaching to a queue the extension field can be used to change
the location of where calls will be transferred when you accept a call.
This is useful when working in a different office or location.
Figure 6: Sample logged-in screen
