Altigen MaxOutlook, Manual

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76 MaxOutlook Manual
Troubleshooting IP Connectivity from a Remote Location
If problems occur connecting to your company’s MAX Communication
Server from a remote location, they may be due to a failure to connect to
your ISP or due to firewalls at your office preventing direct access to the
MAX Communication Server.
As a test, you can choose
Run from the Windows Start menu, then enter
Ping <IP address> [ENTER]
where
<IP address>
is the MAX Communication Server system you want
to connect to. An example of the IP address format is 123.234.231.143
If you do not get a response, contact your LAN administrator for support.
Also, check to verify that the necessary ports are open.
Cannot use “IP Exten-
sion integrated with
IPTalk.” You tried to log in with
the IP extension option
without being assigned
an IPTalk License. Confirm that your extension is
set up as an IP extension with
dynamic IP address and that an
IPTalk License has been
assigned.
The version of
MaxOutlook on your
desktop is out of date. The installed version of
MaxOutlook does not
match the version of
MAX Communication
Server
on the system
server.
Upgrade MaxOutlook to match
the current running version of
MAX Communication Server.
Error Message Description Solution