Altigen MaxOutlook, Manual

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MaxOutlook Manual 75
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P P E N D I X
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Errors and Troubleshooting
The following errors may be displayed as login or connectivity errors.
Error Message Description Solution
MAX Communica-
tion Server connec-
tion limit has been
exceeded. No license was found
OR more than allowed
number of MaxCom-
municator/MaxOut-
look users have
attempted to log on. Maintain the number of Max-
Communicator license keys or
add additional session licensing.
Cannot connect to
AltiLink. Please check
server name or net-
work connection. You are not connected
to
MAX
Communica-
tion Server.
Check the server field (IP
address or DNS name) by:
1. Pinging the network server
address OR
2. Try using the IP address of
MAX
Communication Server (if
using the DNS name in the
server field).
Cannot access voice
mail list while mail
box in use. Mail box is in use by
the AltiGen Voice Mail
System and is tempo-
rarily unavailable. Wait awhile, then try again.
Mail service is
unavailable. Please
check with your
administrator. Voice mail service is
not enabled on MAX
Communication
Server. Make sure voice mail service is
started.
Please register AlpIn-
terface.dll (regsver32
AlpInterface.dll). MaxOutlook uses this
dll to communicate
with MAX Communi-
cation Server. It should
be registered in user
system. Re-register this file. Type in
DOS command window,
regsver32 AlpInterface.dll
Change directory to MaxOut-
look directory, type
regsver32
AlpInterface.dll
You have entered an
invalid password.
Please try again. The password is incor-
rect. Enter your extension password.