Altigen Contact Advantage, Manual

Page: 88 / 90

Index
Contact Advantage Manual 77
Index
A
AA state 10
Account Codes 25
ACT 3 , 67
address
AltiGen Communications, Inc. ii
advanced database option 68
agent statistics 55
AltiAgent
configuration 65
main window 41
AltiGen Communications, Inc.
address ii
phone numbers ii
AltiSupervisor 51
AltiView
configuration 65
Apply button 65
auto attendant 23
B
barge in 59
busy call handling 70
Busy state 10
C
call handling 18 – 25
Centrex transfer 23
configuration 69
call handling, workgroup 42
call history 36 , 47
call holding 21
Call Pending state 10
call states, defined 10
call transfer 22
call waiting 22
calls list 18
Center configuration 65
–
76
Centrex transfer 23
conference call 24
Conference state 10
configuration 65
,
65
–
76
call handling 69
general 66
message notification 73
One Number Access 70
station speed dialing 75
connected 10
CSF (Call Summary Format) 54
,
60
current agent status 58
D
databases 3
advanced options 68
dial-by-name 68
dialing
by name 20
by name search 21
by number 19
keyboard dialing pad 20
speed dial 21
using the mouse 20
dialing window (dial pad) 19
dialtone 10
distribution lists 30
Do Not Disturb 70
E
Error call state 10
error messages 11
exit 9
Export button 54
,
60
external databases 3
F
flash button 21
forwarding all calls 69
forwarding voice mail 29
G
general configuration 66
GoldMine 3 , 67