Altigen Contact Advantage, Manual

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60 Contact Advantage Manual
For each call in queue, the Queue window displays the ID, the wait time,
Caller ID, and Caller Name if available.
The maximum number of calls in queue, at any one time, is 34.
Exporting or Printing Statistics
Use the Export button and then specify a directory and file name to save
the queue data to a CSF (Call Summary Format) file, or use the Print
button to print the records.
Workgroup CDR Search
Workgroup CDR search lets you specify a search by workgroup. To
perform this search, you can log in as the administrator or as a workgroup
supervisor.
Figure 17. WG CDR tab of the CDR Search window
To run a WG CDR search:
1. Select the time range for the search:
• User Define—the From/To fields default to a range that includes
the ten previous days. Edit the date and time for a custom range.