Altigen Contact Advantage, Manual

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Contact Advantage Manual 23
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sion. The call is also reconnected if the third party doesn’t answer.
Sending Calls to Voice Mail
While connected to a call, click To Voice Mail on the main window. When
the dial pad appears, choose the extension number you want to send the call
to, then click OK.
You can also transfer a call to voice mail before you answer it.
Transferring to Attendant
While connected to a call, click To Attendant on the main window. Select
the operator or an Auto Attendant to transfer to using the drop-down list.
You can also transfer a call to an Attendant before you answer it
.
Figure 10. Transfer to Auto Attendant
Forwarding Calls Using Do Not Disturb
Click the DND button to forward all incoming calls according to your
“Enable Busy Call Handling” settings. See “Configuring Your Station
Settings” on page 67.
Centrex Transfer
If you have a Centrex line, you can use this feature to transfer an external
call to an outside number without having to tie up two trunk lines. Once the
transfer is complete, the external caller’s line connects directly to the
outside number. Since there are no longer any connections to internal users,
internal trunk lines are then dropped, freeing up system trunk line resources
for other calls.
To perform a Centrex transfer:
1. Press Transfer.
2. Dial the prefix for trunk-line access (such as 9).