Altigen Contact Advantage, Manual

Page: 79 / 90

68 Contact Advantage Manual
• Select the Update database right now check box to refresh the data
Contact Advantage accesses from the database.
• If you select Outlook, AltiServ will load all the subfolders and data in
your main Contacts folder, which will take a few moments. Once the
data is loaded, you can close the Configuration window, reopen it, and
click the Select Folder button that now appears to choose which
Contacts subfolders you want to use.
Advanced Options for Web-based and Workgroup Calls
This option is available if you are logged in as a workgroup agent but not
as a desktop user. Click the Advanced button to select advanced options.
Figure 2. Advanced database options
• The first three radio buttons provide choices for when to open a text
chat session during web-based calls—that is, whether to open
NetMeeting in coordination with the calls. You can choose always,
never, or to have Contact Advantage query you on each webcall as to
whether to open a chat session.
• Select the Popup extra call information… check box to have the
Caller Data window pop up automatically when you connect to a web-
based call. See “Viewing Caller Data” on page 43.
• Select Alert when new calls come into queue to have Contact
Advantage alert you via a screen pop and audio beep when a new call
enters the workgroup queue.