Altigen Contact Advantage, Manual

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Contact Advantage Manual 41
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About the Main Window
The AltiAgent main window is your window into your workgroup
environment and facilitates the management of workgroup calls.
Figure 3. AltiAgent main window
The window consists of the following displays and buttons:
Parameter Description
Workgroup Status Displays statistical information about the current
workgroup. Tabs above the panel allow you to
switch views between the workgroups you’re logged
in to.
The statistics are largely self-explanatory, but it may
be noted that the Service Level represents the
percentage of workgroup calls taken out of queue
before the Threshold time has expired.
Call Status Displays the status of the currently active call, a list
of any calls on hold, and the current time. The states
are described in “Call States” on page 10.
Dial Buttons
Call Status
C ll C l
Dial Buttons
C ll C l
Call Handling
Dial Buttons
Workgroup Status
Lists of Calls /
Voice Messages