Altigen Contact Advantage, Manual

Page: 53 / 90

42 Contact Advantage Manual
Call Handling
The basic call handling features and functions are the same for workgroup
agents as they are for the desktop user. See “Handling Calls” on page 18 for
further information.
This section discusses workgroup member options that are not available to
the desktop user.
Directory Two tabs show a log of current calls, or a log of
current and past voice mails.
Dial Let you place, hold, or redial calls, and set your
system to DND (Do Not Disturb). This turns off
ringing and forwards all incoming calls according to
your “Enable Busy Call Handling” settings.
Call Handling Provides call functions such as transferring the call
or sending it to voice mail.
Configuration Lets you customize AltiAgent settings. See
“Configuring Your Station Settings” on page
67
.
Monitor Provides a view into extension or workgroup activity
and provides access to past call logs.
Data Lets you display data associated with the calls, send
web pages or URLs to the user, or share web pages.
Ready Tells the system you are ready to receive workgroup
calls.
Wait Tells the system not to send workgroup calls to your
extension.
Login/Logout The button allows you to login in to different
workgroups and/or log out of current workgroups.