Altigen Contact Advantage, Manual

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56 Contact Advantage Manual
Viewing a History of Agent Activity
Click the History button in the Agent Statistics window to view a history
of agent activity for the currently selected workgroup’s agents.
Figure 14. Agent Call History window
The Call History displays a data panel, showing you the number of calls for
each agent in the work group. The default view is for the current two hour
period.
The data covered is from midnight to the current time, and the data is
cleared and refreshed at midnight.
To change the display:
• Click the Zoom In and Zoom Out buttons to change the length of time
displayed. Zoom In takes the display down to 1/2 hour increments.
Zoom Out takes the display up to as much as 4 hour increments.
• Click the Prev button to view previous time periods and click the Next
button to return toward the current time period.
• Click the Refresh button to update the window data.
Note: Clicking Refresh can result in the transfer of a large amount of
data and can be time consuming. It is recommended that you do not
use this feature frequently.