Contact Advantage Manual
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Troubleshooting IP Connectivity
If problems occur, they may be due to a failure to connect to your ISP or
due to firewalls at your office preventing direct access to the AltiServ
server.
As a test, you can choose Run from the Windows Start menu, then enter
Ping <IP address> [ENTER]
where <IP address> is the AltiServ system you want to connect to. An
example of the IP address format is 123.234.231.143
If you do not get a response, contact your LAN administrator for support.
Next, check to verify if ports are open.
Hiding or Exiting Contact Advantage
When you minimize the Contact Advantage desktop by
clicking the Minimize symbol (the dash), it is hidden—it
doesn’t appear anywhere in the Windows desktop except as a
phone icon in the tray in the lower right corner, as discussed
below.
To exit Contact Advantage entirely, right click the phone icon and select
Exit.
Pop Up when You Get a Call
You can configure to pop up when you have incoming calls. Pop ups work
when AltiView is hidden (minimized) but not when you have exited. See
“Screen Pop, Audio Beep, and Auto Close” on page 67.
Using the Windows Tray Phone Icon
After you log in, the Contact Advantage icon (a phone) is displayed on the
Windows tray, normally at the bottom right of your screen. When you have
new voice mail, the phone grows a small yellow envelope.
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