Contact Advantage Manual
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Setting Status to Ready or Not Ready
Click the Wait button to tell the system not to send workgroup calls to your
extension.
Click the Ready button to tell the system you are ready to receive
workgroup calls.
The Log button allows you to log into or out of one or more workgroups.
Viewing, Sharing, or Pushing Data
Pushing a web page or URL is sending the page or URL as a link that the
other person views in their web browser.
Sharing the URL is pushing the link to the other user and simultaneously
opening the page in your own browser in such a way that when you scroll
or otherwise act on the page, the other user sees the results in their own
browser. Sharing allows you to guide the web-based caller through a site.
To work with web data when connected with a web-based caller, click the
Data button in the main window to open the Caller Data window.
Figure 4.
Caller Data window
Viewing Caller Data
The Source/Contact panel displays data collected in various ways:
•
From an Auto Attendant if the caller has input data there in either a
PTSN or web call situation.
•
From Supplemental Caller Data, including user data tagged to the call,
and data included by using the AltiAgent Memo button, DDR,
ActiveX I/F, or Agent ActiveX I/F.
Summary of Contents for Contact Advantage
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