Altigen Contact Advantage, Manual

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Contact Advantage Manual 45
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Monitoring
If your system administrator has configured your extension for monitoring,
you can monitor the activity on the other extensions in your workgroup,
view call history, view workgroup statistics, and view calls in queue.
If you’re a manager, for example, you might monitor to determine whether
you need more resources in a busy environment. Or you might use
monitoring capability to cover calls for a co-worker, since you can click the
ringing phone icon in the monitor list and take the co-worker’s call.
Figure 7. Workgroup Agent Monitor Window
Choosing Workgroups to Monitor
1. Open the Monitor window by clicking the Monitor button in the
AltiAgent main window.
2. Click the Change button in the Monitor window to open the Change
Monitor window.
Extensions to which your system administrator has given you moni-
toring rights are listed here, in addition to any workgroups to which
you belong.
3. Select the check boxes next to the individual extensions (Type “Ext.”)
or workgroups (Type “WG Ext.”) you want to monitor, and click OK.
The extensions in the selected workgroups are now listed in the Mon-
itor window, in addition to any individual extensions you selected.