Alcatel OmniTouch ACS 7.1.4 Site Preparation Manual Download | Manualshive

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Acceptance checklist

Installation Checklists

E - 6

8AL90212USAC ed01

November 20, 2008

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Acceptance checklist

Table E-2

Acceptance Checklist

Administrator User Provisioning

List of admin users who will be
provisioned on the server available

Organizations and Numbers for email invitations

Local dial in phone number

Toll free dial in phone number

Additional language settings?

TCP Ports Opened (

see “Opening

Ports in Your Firewall,” 4-4

)

Pre-Installation Checklist

Acceptance Checklist

Power

UPS tested

TCP/IP Settings Page

Users can connect to Web server

System time is accurate and NTP is
working

SIP Proxies Configuration

SIP Proxies are operational

LDAP Configuration (Active Directory or iPlanet support)

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Summary of Contents for OmniTouch ACS 7.1.4

Page 1: ...OmniTouch My Teamwork for ACS 7 1 4 Unified Conferencing and Collaboration Site Preparation Guide 8AL90212USAC ed01 November 20 2008...

Page 2: ...s The information presented is subject to change without notice Alcatel Lucent assumes no responsibility for inaccuracies contained herein Copyright 2008 Alcatel Lucent All Rights Reserved FCC Interfe...

Page 3: ...imum specifications 2 2 Hardware setup 2 3 Disk allocation 2 3 3 Planning Your LAN Ethernet networks 3 1 4 Planning Your IP Network Configuring IP Addresses 4 3 Opening Ports in Your Firewall 4 4 Inbo...

Page 4: ...codecs and video formats 9 35 Verifying Configuration 9 36 10 My Teamwork and the Alcatel Lucent PBX Configuration considerations 10 2 OmniPCX Enterprise with high traffic 10 4 OmniPCX Enterprise with...

Page 5: ...servers US zone C 1 NTP servers European zone C 3 D Supported Browsers and Recommended Settings Browsers D 2 Recommended settings for participation in presentation and application sharing D 4 Resolvi...

Page 6: ...Contents v i 8AL90212USAC ed01 November 20 2008...

Page 7: ...any telephone or Pocket PC at any location This enables secure conferencing with anyone inside or outside the enterprise without the need for downloads or a virtual private network VPN It provides mu...

Page 8: ...information Alcatel Lucent uses the following companies to record voice prompts Alcatel Lucent s Advanced Communications Server Alcatel Lucent OmniTouch My Teamwork resides on Alcatel Lucent s Advance...

Page 9: ...essaging and Presence Note Running a port scan for example Digital Defence against an ACS server to check that information is secure could cause logs to exceed capacity resulting in a server crash Pre...

Page 10: ...y of a wide variety of standard web browsers Refer to Appendix D for a list of supported browsers There is no need to install software on end users desktops The applications as well as Alcatel Lucent...

Page 11: ...addition OmniTouch ACS applications are extensible OmniTouch ACS exposes the same telephony and collaboration interfaces used to implement Alcatel Lucent s applications to partners through XML and HT...

Page 12: ...cility Planning Chapter 3 Planning Your LAN including Ethernet port configuration firewall and NAT Chapter 4 Planning Your IP Network which includes choosing your server IP addresses and domain name a...

Page 13: ...server from a vendor other than Alcatel Lucent you must select one of the following enterprise class or small business servers These hardware servers have been tested for use with OmniTouch ACS Alcat...

Page 14: ...data conferencing ports and 3 000 IM users Processor Single processor dual core 2 8 GHz or faster Memory 1 GB up to ACS 7 0 2 GB ACS 7 1 or greater Hard drive 2 70 GB or greater RAID RAID 1 Media driv...

Page 15: ...1 span 2 span 8 in one of your server s PCI slots The PSTN card has an Ethernet port and up to 8 trunk ports T1 or E1 A standard server configuration usually has two 72GB drives that is usually a RAID...

Page 16: ...is amount to yield the total space needed To connect the server to the network 1 Mount the server in the rack 2 Connect the server to a power source 3 Connect a keyboard monitor and mouse to the serve...

Page 17: ...to the network Facility Planning 8AL90212USAC ed01 November 20 2008 2 5 Figure 2 1 Backplane Switches E N D O F S T E P S Ethernet ports PSTN Gateway Primary eth0 Secondary eth1 Trunks T1 E1 or PRI 1...

Page 18: ...To connect the server to the network Facility Planning 2 6 8AL90212USAC ed01 November 20 2008...

Page 19: ...for communications internal to the OmniTouch ACS environment No other devices may be attached to this network It is used for communication between a server and its telephony card in this case the Eth...

Page 20: ...rencing For more than 300 ports per server a 1Gb interface is required The Alcatel Lucent software is certified for up to 400 ports of voice conferencing per server but when taking advantage of stacke...

Page 21: ...our LAN 8AL90212USAC ed01 November 20 2008 3 3 For more information on network capacity planning see Appendix B Network Requirements For information on planning your secondary stack LAN see Chapter 6...

Page 22: ...To verify your Ethernet port configuration Planning Your LAN 3 4 8AL90212USAC ed01 November 20 2008...

Page 23: ...ins important information about your IP network and port requirements Contents This chapter covers the following topics and procedure Topics Procedure Configuring IP Addresses 4 3 Opening Ports in You...

Page 24: ...yourserver1 acme com Note Make sure your domain name contains valid characters An invalid character is _ Refer to the following Microsoft technote found at http support microsoft com kb 275033 Cookies...

Page 25: ...N D O F S T E P S Configuring IP Addresses The table below shows the list of addresses and domain names that you will need for configuring statically addressed OmniTouch ACS My Teamwork servers Note O...

Page 26: ...port 5060 is in use Inbound from LAN to ACS Table 4 1 Inbound Ports 1 See Appendix C for NTP server addresses Note that an NTP server is required for successful operation of your ACS Port Protocol Use...

Page 27: ...Lucent OmniTouch My Teamwork for Microsoft Office Communicator 2005 conferencing UDP 5060 SIP signaling Required when SIP IP phone calls are to be supported UDP 12000 RTP Required when SIP IP phone c...

Page 28: ...ne systems TCP 22 SSH Required if SCP backup option is selected TCP 20 21 FTP Required if FTP backup option is selected TCP 389 LDAP LDAPS Only required if LDAP is enabled Can be configured to use dif...

Page 29: ...re connected to the server via a single telephony gateway board TDM Network Interface module The number of actual channels per trunk is as follows T1 with CCS 23 maximum 184 ports per server T1 with C...

Page 30: ...upgrade to ACS 7 0 7 1 or 7 1 x replace the TP240 card with a TP260 which is available from Alcatel Lucent or switch to the IP trunking interface for example SIP You should configure a hunt group amo...

Page 31: ...eters Setting Possible Values Clock Source Internal Oscillator PSTN Network Reference Trunk for Timing 1 4 Framing ESF D4 SF Load Sharing Strategy Sequential recommended Round Robin Channels per Trunk...

Page 32: ...at was previously configured Server administrators should record any PSTN settings prior to the upgrade and reconfigure the PSTN settings page after the upgrade Destination Number Plan Not Included Un...

Page 33: ...support an OmniTouch ACS stack 1 Purchase an Ethernet switch You will need to supply an Ethernet switch for the stack backplane secondary eth1 interfaces on your servers The switch is dedicated to the...

Page 34: ...lternate addresses users patience may time out before the browser does in which case they will manually close and re open the browser and then successfully reopen the application If you are using VoIP...

Page 35: ...ring The table presented in Appendix B giving network performance requirements for VoIP voice quality applies and slave legs connecting conferences on geographically distributed servers may encounter...

Page 36: ...To prepare your network Planning Your OmniTouch ACS Stack 6 4 8AL90212USAC ed01 November 20 2008...

Page 37: ...and Editing with a small team of participants Note On Windows machines running Internet Explorer Application Sharing utilizes ActiveX controls to execute VNC Server and VNC Viewer client These ActiveX...

Page 38: ...etwork capacity license However the conference leader must still be mindful of desktop size for easier sharing of data Reducing desktop size to 800 x 600 and only showing needed parts will help New da...

Page 39: ...ow the following ports Table 7 3 Application Sharing Ports Application Average Network Bandwidth Per User in Kbps Excel 79 Kbps PowerPoint 76 Kbps My Teamwork 128 Kbps Port Protocol Use TCP 80 require...

Page 40: ...Application desktop sharing and editing Planning for Data Conferencing 7 4 8AL90212USAC ed01 November 20 2008...

Page 41: ...ts This chapter covers the following topics and procedure Topics Procedure General video information 8 2 My Teamwork Web based video client 8 2 My Teamwork video requirements 8 3 Network bandwidth for...

Page 42: ...third party client is Counterpath Eyebeam Notes Peer to peer P2P calls require a SIP client As of My Teamwork release 5 0 ACS 7 1 the Polycom MGC video MCU is not supported for new sales The Radvisio...

Page 43: ...s Microsoft Windows XP SP2 Internet Explorer Release 6 0 SP2 or greater Network bandwidth 128 kbps to 2 Mbps A Web camera Microphone Network bandwidth for video conferencing Video end points require f...

Page 44: ...ideo conferencing funtionality Figure 8 1 Typical Settings for Radvision MCU Integration with My Teamwork In My Teamwork only one type of MCU per system may be used You configure MCU specific informat...

Page 45: ...ence This procedure will prevent the Radvision IVR from playing while the My Teamwork IVR is playing 1 On the Radvision Scopia go to Services 2 Edit a service that is in use typically service prefix 8...

Page 46: ...initiating a video call RE INVITE support is needed in order for video clients to interoperate with the My Teamwork server Users must have a video enabled license in the OmniTouch ACS administration i...

Page 47: ...ce Contents This chapter covers the following topics and procedures Topics Procedures Accessing My Teamwork 9 2 LCS integration 9 3 LCS Middleware Communications Service 9 6 My Teamwork for Office Com...

Page 48: ...nicator conferencing features with the addition of many capabilities found in the My Teamwork application including Secure leader and participant access codes Join tones Roll call Lecture mode Dial in...

Page 49: ...ive Communications Server sub domain Note When installing Live Communications Server you may enable the Archiving Service However it is not required for My Teamwork Live Communications Server integrat...

Page 50: ...r 4 Use the Manage Your Server application 5 Select Add or remove a role 6 Select Domain Controller Active Directory 7 Run the Active Directory Wizard a Select Domain controller for a new domain b Con...

Page 51: ...8 Add any additional required server roles for example DHCP if you are building an isolated network that will host client workstations No further services are required for LCS at this time E N D O F S...

Page 52: ...d the server is rebooted Live Communications Server Middleware Communications Service MidCommun will be automatically installed on the My Teamwork server You will need to configure the MidCommun servi...

Page 53: ...required so that incoming invitations and messages destined for a particular My Teamwork user can be referenced and mapped In the My Teamwork ACS Administrator Web interface 1 Select the Provisioning...

Page 54: ...e with the My Teamwork server 1 From the Start menu locate the Microsoft Office Live Communications Server 2005 icon to open the LCS Management Console User Interface Note You can also access the LCS...

Page 55: ...ore the in the LCS User ID b Domain Provide the Fully Qualified DNS domain name of the configured My Teamwork server In the user s URI this is the information after the in the LCS User ID c Network Ad...

Page 56: ...tor 2005 9 10 8AL90212USAC ed01 November 20 2008 Figure 9 4 Example of Static Route Information E N D O F S T E P S To authorize the Host 1 Right click on the server icon and select Properties 2 Selec...

Page 57: ...h NTLM and Kerberos authentication Note Kerberos is more secure and is the default of an Active Directory installation If clients are members of Active Directory domains configured with Kerberos certi...

Page 58: ...t Office Communicator 2005 9 12 8AL90212USAC ed01 November 20 2008 2 Right click the server name to acces the Properties dialog box 3 Select the Authentication tab Figure 9 6 Authentication Protocol 4...

Page 59: ...rol User s directory will only show users that were added to the Active Directory and previously configured for LCS in the Active Directory Management console You can edit settings for these users by...

Page 60: ...New User Wizard 3 Enable new user s to use LCS through the LCS Enable Users Wizard 3a or by editing the properties of an individual user 3b c Note To enable a group of users select multiple users in t...

Page 61: ...To set up users Alcatel Lucent OmniTouch My Teamwork for Microsoft Office Communicator 2005 8AL90212USAC ed01 November 20 2008 9 15 Figure 9 9 Enable LCS Users Figure 9 10 Enable LCS Users Wizard...

Page 62: ...r name and selecting Properties Figure 9 11 User Properties c Set the following in the User Properties dialog box and click the OK button when completed Enable Live Communications Server for this User...

Page 63: ...ve the Microsoft Office Communicator software installed on their workstation so the registry of the local computer can be modified to enable MOC conferencing features through the My Teamwork server Im...

Page 64: ...2008 To create the My Teamwork tab To modify the registry and enable the My Teamwork tab in Office Communicator 2005 1 Open your registry editor from the Start Run menu 2 Search for HKEY_LOCAL_MACHIN...

Page 65: ...ry Editor Communicator 4 Type the following name for the new value TabURL 5 Right click the TabURL entry The Edit String dialog box appears 6 Type the following in the Value data field where acs serve...

Page 66: ...tor E N D O F S T E P S To create the conferencing service You must define a registry DWORD value to reveal the Office Communicator 2005 user interface elements and controls related to conferencing To...

Page 67: ...0 2008 9 21 3 Right click the Communicator folder and select New DWORD value Figure 9 17 Registry Editor DWORD 4 Type the following name for the new value EnableConferencingService 5 Right click the E...

Page 68: ...November 20 2008 Figure 9 18 Edit DWORD Value Dialog Box Important You must remove leading spaces from the registry entry 7 Click OK The Registry Editor appears 8 Close the Registry Editor E N D O F...

Page 69: ...ce Communicator 2005 8AL90212USAC ed01 November 20 2008 9 23 To modify the registry and enable the My Teamwork tab in Office Communicator 2005 online Help 1 Open your registry editor from the Start Ru...

Page 70: ...docs buddies media help moc_index html topic conf_type Example https myteamwork alcatel lucent com content ENG US htdocs buddies media help moc_index html topic conf_type Important You must remove lea...

Page 71: ...opic conf_type E N D O F S T E P S To activate registry edits 1 Start and sign in to Office Communicator 2005 2 Exit Office Communicator 2005 Make sure you exit the system tray icon 3 Set up a My Team...

Page 72: ...ommunicator 2005 9 26 8AL90212USAC ed01 November 20 2008 To configure Office Communicator 2005 In Your Office Communicator 2005 client 1 Open the Actions menu and select Options The Options dialog box...

Page 73: ...he Advanced Connections Settings dialog box appears Figure 9 20 Advanced Connection Settings Dialog Box 5 Select the Configure settings radio button 6 Type the name or IP address of your Live Communic...

Page 74: ...ice Communicator 2005 are used by My Teamwork to connect users to conference calls Two examples of typical phone numbers are Mobile Phone Number Office Number 1 Select the Personal tab in the Options...

Page 75: ...29 Figure 9 21 My Phone Numbers E N D O F S T E P S To specify your My Teamwork server as a trusted site You must enter your My Teamwork server domain as a trusted site in Internet Explorer and valida...

Page 76: ...as trusted hosts 4 Click OK E N D O F S T E P S To validate your SSL certificate The My Teamwork server needs to be fully accessible in HTTPS by validation of the SSL certificate You validate the cer...

Page 77: ...Security Alert dialog box is not sufficient because Office Communicator will not prompt you if the Certificate is not recognized If the SSL certificate is not recognized by Office Communicator 2005 t...

Page 78: ...ch My Teamwork for Microsoft Office Communicator 2005 9 32 8AL90212USAC ed01 November 20 2008 Figure 9 24 Install Certificate 4 Once Certificate installation begins click Next in each of the Certifica...

Page 79: ...ice Communicator 2005 8AL90212USAC ed01 November 20 2008 9 33 Figure 9 25 Certificate Wizard 6 When the Certificate Import Wizard is completed you will need to click Yes and OK to exit the dialog sequ...

Page 80: ...le XML xml version 1 0 tabdata tab image https dev08 dev edial office content ENG US htdocs buddies media alcatel_triangle png image name Alcatel Conferencing name tooltip Alcatel Lucent Conferencing...

Page 81: ...Internet Explorer again 3 Type the following in your browser https acs server uri ics action display display moc_xml You should not be prompted to accept the Certificate and you should be able to vie...

Page 82: ...SAC ed01 November 20 2008 Verifying Configuration When you restart Microsoft Office Communicator you should see an extra tab at the bottom of the screen with the Alcatel Lucent phone icon on it To ver...

Page 83: ...rations 10 2 OmniPCX Enterprise with high traffic 10 4 OmniPCX Enterprise with low traffic 10 7 OmniPCX Office with a low number of users and low traffic 10 9 Troubleshooting SIP on the PCX 10 24 Misc...

Page 84: ...To configure the Alcatel Lucent PBX to connect to the My Teamwork server you will need SIP licensing and VoIP compressors and or PSTN connections and licensing Note Refer to the OXE documentation for...

Page 85: ...Modify Trunk group creation Trunk Group ID Enter a free Trunk Group number 75 Trunk Group Type T2 T2 Trunk Group Name Enter the name you want SIP Remote Network Enter a free network number 10 Node Num...

Page 86: ...atch the number of VoIP compressors in the PBX Maximum number of simultaneous SIP calls 960 SIP trunks 960 SIP calls My Teamwork is configured as Voice Mail Note If you configure the connection betwee...

Page 87: ...mber of INT IP or INTIP2 Media Gateway per node 90 Number of VoIP compressors per INTIP or INTIP2 Media Gateway with 2xGIP4 4 60 with 2xGIP6 56 with 2xGIP4 1 16 Maximum number of INT IP or INTIP2 Medi...

Page 88: ...ors 116 Number of SIP Gateway accesses 8 8x30 2 120 SIP Channels Number of 1 2 com 900 Remanent size 27000 Number of AMDS ports 92 SIP call duration 30 sec 81 sec Total number of SIP calls 1 000 Inter...

Page 89: ...up to 5 SIP ISDN trunk groups 5x480 2400 SIP calls Maximum number of VoIP compressors The PBX will use one VoIP compressor During the ringing phase releasing it when the call is answered When the call...

Page 90: ...setup using OmniPCX Enterprise OXE with Common Hardware CPU type cpu80 with 128 Mbytes of RAM and 10 Gbytes of Hard Disk space PBX software release 6 1 1 Delivered software version f2 502 12 d Number...

Page 91: ...f calls is low OmniPCX Office with Common Hardware GD or GA is recommended A SIP Proxy is not needed Default outbound calls are directed to the Co CPU address which needs to appear in the Default Outb...

Page 92: ...and the Alcatel Lucent PBX 10 10 8AL90212USAC ed01 November 20 2008 To check Alcatel Lucent PBX management Note The following screens are all from the command line management tool mgr 1 Verify the SIP...

Page 93: ...lcatel Lucent PBX management My Teamwork and the Alcatel Lucent PBX 8AL90212USAC ed01 November 20 2008 10 11 2 Verify the Network Routing Table for the selected network Figure 10 3 Select Network Rout...

Page 94: ...To check Alcatel Lucent PBX management My Teamwork and the Alcatel Lucent PBX 10 12 8AL90212USAC ed01 November 20 2008 3 Verify Protocol Type Figure 10 4 Network Routing Table...

Page 95: ...To check Alcatel Lucent PBX management My Teamwork and the Alcatel Lucent PBX 8AL90212USAC ed01 November 20 2008 10 13 4 Verify SIP Trunk Group Figure 10 5 Trunk Groups SIP...

Page 96: ...To check Alcatel Lucent PBX management My Teamwork and the Alcatel Lucent PBX 10 14 8AL90212USAC ed01 November 20 2008 Figure 10 6 Trunk Group Settings...

Page 97: ...gement My Teamwork and the Alcatel Lucent PBX 8AL90212USAC ed01 November 20 2008 10 15 5 Go down one level and verify the Quality Profile and Compression Type Figure 10 7 VoIP Quality Profile and Comp...

Page 98: ...To verify configuration My Teamwork and the Alcatel Lucent PBX 10 16 8AL90212USAC ed01 November 20 2008 To verify configuration 1 Select SIP from the Main Menu Figure 10 8 SIP Object...

Page 99: ...To verify configuration My Teamwork and the Alcatel Lucent PBX 8AL90212USAC ed01 November 20 2008 10 17 2 Select SIP Gateway Review and make any necessary changes Figure 10 9 Select SIP Gateway...

Page 100: ...configuration My Teamwork and the Alcatel Lucent PBX 10 18 8AL90212USAC ed01 November 20 2008 3 Verify SIP Gateway Configuration Network and Trunk Group are from initial steps Figure 10 10 SIP Gatewa...

Page 101: ...eamwork and the Alcatel Lucent PBX 8AL90212USAC ed01 November 20 2008 10 19 4 Return to the Main menu select SIP and check SIP Gateway Settings Select Proxy to set Authentication usage or No Authentic...

Page 102: ...vember 20 2008 Figure 10 12 SIP Proxy Settings 5 Add the My Teamwork server s IP Address to the Trusted IP Addresses in the SIP settings of the OXE This will avoid a potential issue with heavy traffic...

Page 103: ...Teamwork and the Alcatel Lucent PBX 8AL90212USAC ed01 November 20 2008 10 21 Figure 10 14 Trusted IP Addresses 6 Create an External Voice Mail Domain Name DN through the Main Menu Applications object...

Page 104: ...To verify configuration My Teamwork and the Alcatel Lucent PBX 10 22 8AL90212USAC ed01 November 20 2008 7 Assign the External Voicemail DN Figure 10 16 Applications External Voice Mail...

Page 105: ...ed01 November 20 2008 10 23 8 Configure the SIP information to match the extension and current server CS IP address This will register with the My Teamwork server Figure 10 17 External Voice Mail Sett...

Page 106: ...Enter the name you want My Teamwork Connection COS ID Enter the connection category 0 Public Network COS Enter the public network category 2 URL User Name Enter the number used by SIP 3757 Remote SIP...

Page 107: ...ons Voice Activity Detection on G711 Voice Activity Detection on G711 Voice Activity Detection on G711 Select True or False True Translator External Numbering Plan DID Numbering Translator DID Transla...

Page 108: ...erver to route calls to the the various connections These rules should be set up in advance 1 Log in to the My Teamwork ACS Web Administration console as an Adminstrator Admin Figure 10 18 Adminstrato...

Page 109: ...0 20 Typical DAS Rules E N D O F S T E P S To configure the extension pattern for the PCX setup 1 Log in to the My Teamwork ACS Web Administration console as an Adminstrator Admin 2 Select the Configu...

Page 110: ...rk ACS Web Administration console as an Adminstrator Admin 2 Select the Configuration SIP Proxies 3 Provide the following information Default Outbound Proxy and associated Port SIP User Name Realm Ser...

Page 111: ...To configure the proxy setup for PCX My Teamwork and the Alcatel Lucent PBX 8AL90212USAC ed01 November 20 2008 10 29 Figure 10 22 Typical SIP Proxy Setup for PCX E N D O F S T E P S...

Page 112: ...20 2008 DTMF payload setting for PCX 1 Log in to the My Teamwork ACS Web Administration console as an Adminstrator Admin 2 Select the Configuration VoIP Settings 3 Set the RFC2833 value to 96 for int...

Page 113: ...r virtual system Stacking provides two valuable capabilities In a Static stack up to nine 9 My Teamwork servers can be stacked to provide both scalability and redundancy for a maximum of 10 000 users...

Page 114: ...ypical stack is shown in Figure A 1 Note that OmniTouch ACS My Teamwork servers are characterized as either Application Servers or Media Servers Each OmniTouch ACS server has the capability to serve a...

Page 115: ...o connected to a public LAN usually a corporate LAN behind a firewall via their primary eth0 port The primary port accommodates all application oriented IP traffic including applications management an...

Page 116: ...condary Application Server in what is commonly called hot standby mode for the primary If the primary server ceases to function the secondary automatically detects the failure and takes over When the...

Page 117: ...eased redundancy in stacked mode stacked media servers provide transparent scaling of OmniTouch ACS s capacity Spare ports on any server may be used when members are added to a conference eliminating...

Page 118: ...Media servers Stack Design and Operation A 6 8AL90212USAC ed01 November 20 2008...

Page 119: ...ance on estimating the impact of adding an OmniTouch Advanced Communications server to an existing LAN Note that if you are deploying an IP PBX your LAN may already be engineered to accommodate the re...

Page 120: ...ond per voice stream using the default G 711 codec The number of bidirectional voice streams required for each call is usually equal to the number of participants in the call Note that although confer...

Page 121: ...h 4000 0 025 160 16 Mbps Call signaling This presents a generally negligible load For example a two party call setup generates less than 20Kb of traffic If a conferencing server set up 240 calls simul...

Page 122: ...to make assumptions about the average number of participants in a call the frequency of calls the typical call duration and the standard deviation of when users join calls all of which are highly depe...

Page 123: ...the order of 10Kbit sec during very busy times Important If you add any customization to the Default Organization for example custom prompts used as the Default prompt set that customization needs to...

Page 124: ...ermining factor in predicting VoIP performance For example if at Acme Corporation all project teams meet in a conference call first thing Monday morning that imposes a heavy sustained load on Acme s L...

Page 125: ...esktop user domain or local must be at least a local Standard user member of the Power User group in both Windows XP and Windows 2000 on the workstation requiring ActiveX use Packet loss Should not ex...

Page 126: ...rity Active X settings must be enabled to allow download installation and scripting of signed ActiveX controls Note If a non transparent HTTP proxy using a browser is configured application leading an...

Page 127: ...al time reference to maintain the accuracy of its system clock If you do not run a NTP server within your organization you may use one of the publicly accessibly time servers used by the NIST Internet...

Page 128: ...freq bldrdoc gov 132 163 4 102 NIST Boulder Colorado time c timefreq bldrdoc gov 132 163 4 103 NIST Boulder Colorado utcnist colorado edu 128 138 140 44 University of Colorado Boulder time nist gov 19...

Page 129: ...s Table C 2 NTP Servers European Name Location at pool ntp org Austria be pool ntp org Belgium bg pool ntp org Bulgaria cz pool ntp org Czech Republic dk pool ntp org Denmark ee pool ntp org Estonia f...

Page 130: ...NTP servers European zone NTP Servers C 4 8AL90212USAC ed01 November 20 2008 se pool ntp org Sweden ch pool ntp org Switzerland uk pool ntp org United Kingdom yu pool ntp org Yugoslavia Name Location...

Page 131: ...is appendix presents the recommended browsers Contents This appendix covers the following topics and procedure Topics Procedures Browsers D 2 Recommended settings for participation in presentation and...

Page 132: ...port video conferencing from the browser or application sharing You may view other people s shared applications if you have Java installed and enabled Firefox 1 5 and up Mozilla 1 7 13 and up For all...

Page 133: ...n Solaris but you may view other people s shared applications if you have Java installed and enabled The following browsers do not support video conferencing from your browser You may use external vid...

Page 134: ...and then installed as objects embedded into Internet Explorer and Windows Registry This only works on Windows machines running Internet Explorer Resolving ActiveX version control conflicts An ActiveX...

Page 135: ...ActiveX object Supported Browsers and Recommended Settings 8AL90212USAC ed01 November 20 2008 D 5 4 Right click the object name 5 Select Remove from the popup menu 6 Restart Internet Explorer E N D O...

Page 136: ...To remove an ActiveX object Supported Browsers and Recommended Settings D 6 8AL90212USAC ed01 November 20 2008...

Page 137: ...on that must be addressed before and after an installation The Pre installation checklist must be completed by the customer and the Acceptance checklist must be completed by the installer to make cert...

Page 138: ...ist Rack Space If rack server 2u Power Receptacle s available UPS available LAN Min 100 Mbit switch port available Network Address Translation Is NAT in use Is NAT device SIP enabled TCP IP Settings P...

Page 139: ...g SIP Proxies Configuration If SIP configuration OXE SIP proxy If yes Call Server address Other SIP proxy addresses If NOT SIP Configuration provide Telco Connection Information PSTN or PBX connection...

Page 140: ...LDAP UID Field E mail Domain Music On Hold Enable Music On Hold Use system Music On Hold options SSL Certificate Use Default system certificates Use CA Certificate Authority certificate Licensing How...

Page 141: ...t of backup DAS Dialing Rules Access code to get an outside line for local calls Access code to get an outside line for long distance calls Access code to get an outside line for international calls N...

Page 142: ...s and Numbers for email invitations Local dial in phone number Toll free dial in phone number Additional language settings TCP Ports Opened see Opening Ports in Your Firewall 4 4 Pre Installation Chec...

Page 143: ...license is correct Application sharing license is correct Automatic Server Backup Automated Nightly Backups are operational DAS Dialing Rules Local calling is operational Long distance calling is oper...

Page 144: ...used Feature Testing End users are able to send and receive Instant Messages End users are able to send and receive calls End users are able to create and playback recordings End users are able to upl...

Page 145: ...ting Admin users are able to log in Admin users are able to monitor active calls Admin users are able to Call Detail Reports CDR Admin users are able to view scheduled conferences Admin users are able...

Page 146: ...Acceptance checklist Installation Checklists E 10 8AL90212USAC ed01 November 20 2008...

Page 147: ...ommunication B 5 network 8 3 presence B 4 primary Ethernet interface 3 2 PSTN requirement 6 2 recordings B 5 requirements B 2 Bridge server B 4 Browsers D 1 verified D 2 Bursty traffic B 6 Business ap...

Page 148: ...desktop clients 8 6 room systems 8 6 Hardware setup 2 3 Hot standby mode A 4 HTML 4 3 HTTP proxy B 8 HTTP HTTPs 6 2 HTTPS 9 30 Hunt groups 5 2 I IM archiving 4 5 IM session A 4 Inbound ports 4 4 Insta...

Page 149: ...2 Phone call capacities B 5 Phone numbers fully qualified format 9 28 Playback B 5 Pop up blocker D 4 Pre installation checklist E 1 Presence B 4 Presentation sharing 1 1 7 1 Primary eth0 network 3 1...

Page 150: ...1 servers 2 4 video MCUs 8 6 Standalone ACS server A 2 Static addresses 4 2 applications 7 2 System clock 4 5 T T1 5 3 Telephony 1 2 Third party clients 8 2 software 1 2 Time stamps 2 4 ToS flags 4 3...

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