Rainbow Office
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User Guide
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8.
Call Queue Calls
: This setting applies if you are a member of a call queue. This is
helpful for identifying how you should answer the phone, especially if you are a
member of multiple call queues
a.
For non-Rainbow Office phones only
: Plays the announcement when
forwarding a call to your home or mobile phone (to help you distinguish
between personal and business calls), but not when forwarding to your
Rainbow Office phone. You will still be prompted to press 1 to accept
department (Call Queue) calls on your non- Rainbow Office phones
b.
Always
: All calls will be announced before being forwarded to any of your
phones
9.
Check
Include mailbox name in announcement
if you’d like the mailbox name to be
included in the announcement. If this option is unchecked and you get a department
(Call Queue) call, the prompt will say "Queue Call, to accept this call, press 1". If
you want to accept calls from the Sales and Technical Departments for example,
checking this option will let you know if the call you are getting is for Sales or
Technical Department
10.
Check
Require my PIN to answer
: This option requires the Rainbow Office PIN be
entered before accepting a call. This is a helpful security feature if you do not want
other people to accept your calls, such as when you are at home or at another
location
11.
Click
Save