Rainbow Office - User Guide
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5.3.
Enabling intercom
Intercom allows hands-free peer-to-peer conversations between users on desk phones and the
Rainbow Office Phone. With Intercom, you can call another extension in your company using
the Intercom softkey on the phone. Press the Intercom softkey and dial an extension. The
extension phone beeps to notify the user of an incoming intercom call, and the user's
speakerphone is activated and answers the call-in speakerphone mode. This feature is useful
for announcing parked calls, notifying of visitors, and engaging in hands-free communications
with colleagues.
Call routing and forwarding is supported, so if users are on intercom calls on their desk phones,
incoming regular phone calls can forward automatically to another device. Just set your
forwarding rules to send calls to your mobile phone or Rainbow Office Phone if your desk phone
is busy.
The Polycom 6000 conference phone does not have softkeys; use the touch-tone command *85
to initiate an Intercom session. Rainbow Office Phone cannot make, but can receive, intercom
calls. The Rainbow Office Phone app cannot make intercom calls; incoming intercom calls
convert into regular inbound calls.
5.3.1.
Enabling intercom calls
1.
Select
Settings
tab
2.
Select
Phones & numbers
3.
Click the
Phones
tab
4.
Select
Intercom
5.
Select the radio button next to
On
to enable intercom calling
6.
On the
Phones
tab, select a phone to accept intercom calls
7.
On the
Users
tab, select users who you'd like to be able to make intercom calls to
you
8.
Click
Save