Rainbow Office
–
User Guide
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57
6.6.
Blocked Calls
6.6.1.
Blocking calls
Choose specific phone numbers and fax numbers that you'd like to block and prevent from
calling or faxing your number. You can also choose what message they will hear when they
attempt to call.
1.
Select the
Settings
tab
2.
Select
Screening, greeting & hold music
3.
Click the
Blocked calls
tab for call blocking options. If you are the administrator,
you will see a message notifying you that calls blocked for this extension will apply
to any calls to the company as well as your own extension
4.
Under
Block option
select whether you'd like to block
Specific calls and faxes
or
All
calls
5.
Under
Only block these numbers or area codes
:
a.
Enter phone numbers or area codes and names (optional) to this list of
numbers you'd like to block
b.
Click
Add
6.
Under
Callers will hear
you can click
Edit
to set the message you'd like these callers
to hear
7.
For
Robocalls
: Under
Block option
, select from the dropdown menu how suspected
robocalls will be treated:
a.
Ring devices and apps
: rings your phones as normal
b.
Play message and disconnect;
plays the blocked calls message and disconnects
the call
8.
Under
Trusted numbers
:
a.
Enter phone numbers and names (optional) to this list to ensure that they are
not treated as robocalls.
b.
Click
Add
.
9.
Under
Block calls with no caller ID
, select one from the dropdown menu under
Block
option
:
None
,
Call and Faxes
, or
Faxes
10.
Under
Block calls from payphones
:
a.
Check the box next to
Enable block calls from pay phones
if you'd like this
option
b.
Under
Callers will hear
, click
Edit
to set the message you'd like these callers
to hear, and then click
Done
11.
Click
Save