Aeroqual Dust Sentry / AQS User Guide
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8 Troubleshooting
The following section provides basic troubleshooting for the monitor. Common problems, and how to
solve them are given in Table 8-1
Not all known issues are listed in Table 8-1 especially if not known to Aeroqual when this user guide
was written. The Aeroqual training website provides a comprehensive and up to date list of known
issues and provides solutions as soon as solutions become available.
Online reference
training.aeroqual.com DM 1.3 Tech training
The Aeroqual technical support team are available to provide assistance when required.
Online reference
Use manual sync to assist Aeroqual technical support in troubleshooting
Error conditions reported by Aeroqual Connect and Aeroqual Cloud software
Connect and Cloud software will report two different types of error condition in the banner at the top of
the page, these are ‘sensor offline” and “sensor failed” The error will also be listed in the monitor
journal.
Sensor offline
A sensor offline error is usually caused by either a loose power connection or a loose communications
connection. Check the module connections are secure. If the power connections and the
communications connections are secure then the issue may be inside the module.
Contact the Aeroqual distributor in your local country for technical support.
Sensor failure
A sensor failure error can occur for different reasons, sometimes this can be related to a sensor
parameter exceeding an allowable value.
If you get a “sensor failure” error contact the Aeroqual distributor in your local country for technical
support.
Communication errors:
1.
Failure to see the WIFI network broadcast by the monitor
If you cannot see the monitor in your list of WIFI networks it is most likely because the WIFI setting is
set to “Client Mode” and is not broadcasting. See section 4.1
Error! Reference source not found.
.
To resolve this, connect to the monitor through the WIFI LAN and then reset the WIFI mode to
“Access Point”.
Alternatively the monitor can be reset to factory communication settings by using the USB reset
procedure. See section 4.4.
2.
Error 500 Database error
An error is known to occur with the internal database which causes the following error report when
trying to connect to the monitor. The may be able to be resolved over a remote connection. Or a
component in the embedded PC will need to be replaced.
When the Aeroqual technical support team are required to help with troubleshooting it is
necessary to see a comprehensive dataset from the Dust Sentry. This can easily be achieved if
the instrument is online.
If the instrument is not online, use the Manual Sync tool (Section 5.1.4) to upload data to Aeroqual
Cloud so the technical support team can provide fast and comprehensive support.