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 Appendix D: Troubleshooting

208

Verifying proper operation of key system lights

As POST determines the system configuration, it tests for the presence 
of each mass storage device installed in the system.  As POST checks 
each device, the activity light for that device should turn on briefly.  
Check for the following:

•

Does the diskette drive activity light turn on briefly?  If not, see 
"Diskette drive activity light does not light" on  page 211.

•

Does the hard disk drive activity light on the control panel turn on 
briefly?  If not, see "Hard drive activity light does not light" on 
page 211.

Confirming loading of an operating system

Once the system boots up, the operating system prompt appears on 
the screen.  The prompt varies according to the operating system.  If 
the operating system prompt does not appear, see "Initial system 
startup" on page 205.

AA G900 ug - EN.book Page 208 Wednesday, September 25, 2002 5:23 PM

 

Summary of Contents for Altos G900

Page 1: ...Acer Altos G900 User s guide ...

Page 2: ...bel affixed to your server All correspondense concerning your unit should include the serial number model number and purchase information No part of this publication may be reproduced stored in a retrieval system or transmitted in any form or by any means electronic mechanical photocopy recording or otherwise without the prior written permission of Acer Incorporated Model Number __________________...

Page 3: ...e interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the device and receiver Connect the device into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio television technician for help Notice Shield cables All connections to other computing devices must ...

Page 4: ... A digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Remarque à l intention des utilisateurs canadiens Cet appareil numérique de la classe A respected toutes les exigences du Règlement sur le matériel brouilleur du Canada Laser compliance statement The CD ROM drive in this computer is a laser product The CD ROM drive s classification label shown be...

Page 5: ...t one that meets the following criteria The power cord must be properly rated for the AC voltage in your region The power cord plug cap must have an electrical current rating that is at least 125 of the electrical current rating of the product The power cord plug cap that plugs into the wall socket outlet must have a grounding type male plug designed for use in your region The power cord must have...

Page 6: ...odules Power supply modules have double pole neutral fusing Ventilation considerations The equipment rack must provide sufficient airflow to the front of the system to maintain proper cooling The rack selected and the ventilation provided must be suitable to the environment in which the system will be used Fans To avoid injury do not touch moving fan blades Cooling and airflow For proper cooling a...

Page 7: ...d in the rack assembly The equipment rack must be installed according to the manufacturer s instructions Main AC power disconnect You are responsible for installing an AC power disconnect for the entire rack unit This main disconnect must be readily accessible and it must be labeled as controlling power to the entire unit not just to the system s Grounding the rack installation To avoid the potent...

Page 8: ...rking label If you are not sure of the type of power available consult your dealer or local power company 7 Do not allow anything to rest on the power cord Do not locate this product where persons will walk on the cord 8 If an extension cord is used with this product make sure that the total ampere rating of the equipment plugged into the extension cord does not exceed the extension cord ampere ra...

Page 9: ...ce 12 Replace the battery with the same type as the product s battery we recommend Use of another battery may present a risk of fire or explosion Refer battery replacement to a qualified serviceman 13 Warning Batteries may explode if not handled properly Do not disassemble or dispose of them in fire Keep them away from children and dispose of used batteries promptly Dispose of used batteries accor...

Page 10: ...x ...

Page 11: ...rs 5 Main chassis components 6 Electronics bay components 7 Front control panel 8 Rear panel 10 Peripheral device bay 12 Server board set features 13 Mainboard layout 13 System cables 19 System features 22 Processors 22 Memory 22 SCSI controller 22 Onboard video 23 Network interface controllers 23 Hot swap hard drive bays 24 Power supply 25 System fan 25 ACPI 26 2 System setup 27 Getting started 2...

Page 12: ...7 Opening the front subchassis and rear electronics bay 47 Removing the front subchassis and rear electronics bay 48 Closing the front subchassis and rear electronics bay 50 Accessing the system boards 51 Access cover to the system boards 51 Memory board 52 Processor board air baffle 54 Processor board 55 Mainboard 57 Memory 62 DIMM sequence 62 Processors 65 Processor sequence 65 PCI add in boards...

Page 13: ...e front panel board 91 Diskette drive 93 Replacing the diskette drive 93 5 25 inch peripheral drives 96 Preliminary considerations 96 Removing and installing a 5 25 inch peripheral drive 97 Hot swap drive bays 100 Removing and installing a hot swap drive bay 100 Power distribution board 103 Replacing the power distribution board 103 Fan distribution board 105 Replacing the fan distribution board 1...

Page 14: ...er bezel 152 Removing the feet 153 Installing the rack bezel 154 Installing the bushings on the chassis 155 Installing the handles and rails 156 Appendix B System management 161 Software and utilities 163 Integrated hardware system management 164 Baseboard management controller 164 Field replaceable units and sensor data records 165 System event log 165 Platform event management 166 Emergency mana...

Page 15: ...ion worksheets 195 Equipment log 197 Calculating power consumption 198 Calculating DC power usage 198 Calculating the total combined power used by the system 200 Appendix D Troubleshooting 203 Troubleshooting 205 Resetting the system 205 Initial system startup 205 Running new application software 206 After the system has been running correctly 207 Monitoring POST 207 Verifying proper operation of ...

Page 16: ...xvi ...

Page 17: ...1 System tour ...

Page 18: ...This chapter gives you a tour of the system s internal and external components as well as a discussion of its many features ...

Page 19: ...onal USB port PS 2 interface for both mouse and keyboard one VGA monitor port one external serial port and one internal serial port header one parallel port with Extended Capabilities Port ECP Enhanced Parallel Port EPP support and for networking two NIC ports RJ 45 Power supply is provided by the three hot swap power supply modules in a 2 1 redundant configuration third module optional In terms o...

Page 20: ... 24 inches 311 mm Depth 25 25 inches 641 mm 25 25 inches 641 mm Weight Minimum configuration Maximum configuration 90 pounds 41 kg 119 pounds 57 kg 96 pounds 44 kg 125 pounds 57 kg Required front clearance 3 inches 76 mm inlet airflow 35 C 95 F 12 inches 305 mm Required rear clearance 4 5 inches 114 mm no airflow restriction 9 inches 229 mm Required side clearance 0 inch 0 mm 0 inch 0 mm Power req...

Page 21: ...5 External and internal structure Access covers The figure below shows the system s access panels Label Description A Bezel B Front access panel C Rear access panel Figure 1 Access covers ...

Page 22: ...ss panels removed Label Description Label Description A Hot plug PCI add in cards F Fan bay B Memory board G CD ROM drive C Processor board air baffle H 5 25 inch peripheral bay D Power supply bay I 3 5 inch diskette E Electronics bay J Front control panel Figure 2 Main chassis components ...

Page 23: ...e below shows the electronics bay with the access cover memory board and air baffle removed Label Description Label Description A Hot plug PCI slots C Mainboard B Non hot plug PCI slots D Processor board Figure 3 Electronics bay components ...

Page 24: ... button To put a system supporting ACPI into sleep mode S1 press the sleep button momentarily To wake a system from sleep mode press the sleep button momentarily C Reset button To reset the system press the reset button momentarily To clear CMOS press and hold the reset button for at least four seconds and then press the power button Release both the reset and power buttons at the same time The sy...

Page 25: ...ccess cover I Chassis ID LED Blue indicates chassis ID is active J LAN2 LED Green indicates LAN2 activity K LAN1 LED Green indicates LAN1 activity L Hard drive activity LED Green indicates system hard drive activity M Fault LED Red indicates any system fault condition N Main power LED Solid green indicates the presence of DC power in the server Flashing green indicates that the system is in ACPI s...

Page 26: ...tional ICMB ports 1 left and 2 right B Hot plug PCI LEDs C Hot plug 64 bit 66 MHz PCI X add in card slots D Non hot plug 64 bit 100 MHz PCI X add in card slots E Non hot plug 32 bit 33 MHz PCI add in card slots F Power supply bays G LAN2 Gbit RJ 45 connector H USB ports 0 upper and 1 lower Figure 5 Rear panel ...

Page 27: ...e port L PS 2 compatible keyboard port M Chassis ID LED N IEEE 1284 Enhanced Parallel Port O LAN1 100 10 RJ 45 connector P Knockout for optional serial port B Q Knockout for optional SCSI connector R Knockout for optional VHDCI SCSI connector Label Description ...

Page 28: ...eral bay consists of four bays for removable media Caution It is not recommended to install a hard disk drive in the 5 25 inch bay because of potential cooling and electromagnetic interference EMI constraints Label Description Label Description A Front bezel door B LED status indicators Figure 6 Peripheral device bay ...

Page 29: ...a mainboard memory board and processor board Mainboard layout Below illustration identifies the connectors and major components on the Altos G900 mainboard Label Description A 64 bit 66 MHz hot plug PCI X slots B 64 bit 100 MHz non hot plug PCI X slots Figure 7 Mainboard layout ...

Page 30: ... Ethernet controller K Video RAM VRAM 4 MB total L Processor board connectors P21 and P22 M ServerWorks south bridge controller CSB5 N BMC component P BIOS Flash component Q PC87417 Super I O controller R BMC Flash component S Battery T Chassis intrusion detect connector P36 U 14 pin power control connector P35 V 24 pin power connector P32 W 20 pin power connector P28 X Floppy disk drive connector...

Page 31: ...connector P13 CC SCSI LVD connectors P4 and P7 DD Intelligent Platform Management Bus IPMB connector P12 EE Adaptec 7899 SCSI controller FF Fan connector P11 GG ServerWorks PCI X bus bridge controller CIOB30 HH ServerWorks PCI X bus bridge controller CIOB30 JJ RAID LED connectors P1 and P2 KK Hot swap backplane HSBP connector P16 LL Secondary HSBP connector P15 MM Jumpers Label Description ...

Page 32: ...rmware in the unusual event that the boot block area needs to be updated These jumpers are not used for routine firmware updates Use the boot block jumpers only when the instructions with a firmware update specifically say to do so When you do need to enable either of these features use one of the spares from JP4 pins 1 and 2 or JP25 pins 7 and 8 The table below identifies the function of each pin...

Page 33: ...ck Write Enable Allows the BMC boot block to be overwritten when updating the BMC firmware 11 12 BIOS Boot Block Write Enable Allows the BIOS boot block to be overwritten when updating the BIOS Jumper block Pin Jumper name effect when shorted JP4 1 2 Spare 3 4 BIOS Recovery System will attempt to recover the BIOS at the next boot 5 6 Reserved 7 8 Reserved 9 10 Password Clear User and administrator...

Page 34: ...e default configuration has jumpers installed on pins 1 and 2 and on pins 3 and 4 Caution Never install jumpers on pins 3 and 4 and on pins 5 and 6 at the same time This would cause both the DCD and DSR signals from the connector to drive the DCD input on the UART resulting in signal contention Jumper block Pin Jumper name effect when shorted JP25 1 2 DSR to DSR DSR from connector is passed to DSR...

Page 35: ...es or internal components the cables must be routed as shown in the following illustrations Figure 9 shows the routing of cables from the mainboard to the front subchassis components Label Description Label Description A Fan distribution board cable D IDE peripheral cable B Front panel board cable E Diskette drive cable Figure 9 Cables to the subchassis ...

Page 36: ...are routed behind these ribbon cables as shown in Figure 11 C SCSI hard drive cable F Serial port B cables Label Description Label Description A Diskette drive cable C Front panel board cable B IDE peripheral cable D Cable clamp Label Description Label Description Figure 10 Front cables in the cable clamp ...

Page 37: ...f the cables at the back of the cable clamp behind the ribbon cables Label Description A Front panel cable B Serial port B cable C Hot swap back plane cable D Cable clamp E Fan distribution board cable Figure 11 Rear cables in the cable clamp ...

Page 38: ...artitioned in three banks You may install a minimum of 512 MB 128 MB x 4 or as much as 12 GB Minimum configuration Four 128 MB DIMMs for a total of 512 MB Maximum configuration Twelve 1 GB stacked DIMMs for a total of 12 GB The controller automatically detects sizes and initializes the memory array depending on the type size and speed of the installed DIMMs and reports memory size and allocation t...

Page 39: ... setup or when a plug in video card is installed in any of the PCI slots Network interface controllers Note To ensure EMC product regulation compliance the system must be used with shielded LAN cables The mainboard includes two network interface controllers NICs Intel 82550 NIC that supports 10Base T and 100Base TX networks The 82550 controller supports the following features 32 bit PCI CardBus ma...

Page 40: ...vailable as an accessory The hard drive bays each support up to five 3 5 inch by 1 0 inch Ultra160 SCSI hard drives The hard drive bays also support SCSI hard drive technologies such as Ultra2 that are slower than the Ultra160 SCSI technology Each hard drive is connected to an Adaptec Ultra160 SCSI hot swap backplane The backplane provides 80 pin SCA 2 connectors for each hard drive and accepts 15...

Page 41: ...l components remain within specification under all system environmental conditions do not exceed five minutes for hot swapping of fans or power supplies The server comes with four fan modules Air enters through the bezel passes through the fan bay and electronics bay and exhausts through the rear of the chassis The power supply modules and hot swap hard drive bays also come with their own fans whi...

Page 42: ...rts sleep states s0 s1 s4 and s5 s0 Normal running state s1 Processor sleep state No context will be lost in this state and the processor caches will maintain coherency s4 Hibernate or Save to Disk The memory and machine state are saved to disk Pressing the power button or other wakeup event will restore the system state from the disk and resume normal operation This assumes that no hardware chang...

Page 43: ...2 System setup ...

Page 44: ...This chapter describes the system setup procedures both for hardware and software aspects ...

Page 45: ... outlet for 100 120 V and for 200 240 V In other geographic areas a properly grounded outlet in accordance with the local electrical authorities and electrical code of the region Clean and dust free Stable surface free from vibration Well ventilated and away from sources of heat with the ventilation openings on the server kept free of obstructions Secluded from strong electromagnetic fields and no...

Page 46: ... and accessories for damage If any of the contents appear damaged file a damage claim with the carrier immediately The Altos G900 system comes with the following parts installed System components Altos G900 mainboard Altos G900 processor board Altos G900 memory board Fan distribution board Front panel board Hot plug indicator board Power distribution board Two 600 W power supplies Six fan modules ...

Page 47: ...umentation Acer Altos G900 User s guide with system binder Acer EasyBUILDTM v5 1 CD contains product documentation device drivers and software utilities includes three discs Management CD System CD Resource CD If any of the above items are damaged or missing contact your dealer immediately Save the boxes and packing materials for future use ...

Page 48: ...ral devices connected to the system 2 Turn off the system by pressing the power button 3 Unplug all AC power cords from the system or from wall outlets 4 Label and disconnect all cables connected to I O connectors or ports on the back of the system 5 Provide some electrostatic discharge ESD protection by wearing an antistatic wrist strap attached to chassis ground of the system any unpainted metal...

Page 49: ...the system access panels a Removing the rear access panel see page 44 b Removing the access cover to the system boards see page 51 2 Removing the memory and processor boards a Removing the memory board see page 52 b Removing the air baffle see page 54 c Removing the processor board see page 55 3 Installing memory and processors a Installing the DIMMs on the memory board see page 62 b Installing th...

Page 50: ... yourself with this procedure read the following instructions completely before actually performing them For a summary of hot keys active during POST see page 35 1 Make sure all external devices such as a monitor keyboard and mouse are connected 2 If a drive protection card or diskette is present in the diskette drive remove it 3 Plug the video monitor power cord into the power source or wall outl...

Page 51: ...IOS The system finds loads and runs the limited operating system on the System CD If there is no device with a bootable operating system the boot process continues the system beeps once and the following message is displayed Operating system not found If you have a device with a bootable operating system but see this message anyway reboot and use BIOS setup to make sure your boot device settings a...

Page 52: ... System CD contains a limited operating system with enough functionality to boot the server and to copy and use the utilities and other files from the CD This limited operating system is not intended to be used to run applications To run your server and applications you must install the operating system of your choice on the server Follow the installation instructions that came with the operating ...

Page 53: ...amed to NIC 2 The network controller provides several options for increasing throughput and fault tolerance when running Windows NetWare or Linux Adapter Fault Tolerance AFT Provides automatic redundancy for your adapter If the primary adapter fails the secondary takes over AFT works with any hub or switch Adaptive Load Balancing ALB Creates a team of two to eight adapters to increase transmission...

Page 54: ...nterrupted network performance AFT is implemented with two server adapters a primary adapter and a backup or secondary adapter During normal operation the backup will have transmit disabled If the link to the primary adapter fails the link to the backup adapter automatically takes over Adaptive Load Balancing Adaptive Load Balancing ALB is a simple and efficient way to increase your server s trans...

Page 55: ...3 Hardware configuration ...

Page 56: ...This chapter describes detailed procedures for system hardware setup ...

Page 57: ... Do not remove a component from its protective packaging until you are ready to install it Touch the metal on the server chassis before touching the server components Wear a wrist grounding strap and attach it to a metal part of the server before handling components If a wrist strap is not available maintain contact with the metal chassis throughout any procedure requiring ESD protection to dissip...

Page 58: ...start installing components may cause serious damage Do not attempt the procedures described in the following sections unless you are a qualified service technician Post installation instructions Observe the following after installing a server component 1 See to it that all components are installed according to the described step by step instructions 2 Check to make sure you have not left loose to...

Page 59: ...eat sink clips Antistatic wrist strap and conductive foam pad recommended Pen or pencil Equipment log for a sample sheet refer to page 197 As you integrate new components into the system record the model and serial number of the server system all installed options and any other pertinent information specific to the server system You will need this information when running the SSU ...

Page 60: ...ll outlet 4 Disconnect all cables and telecommunication lines that are connected to the system 5 Retain all screws or other fasteners when removing the access panel s Upon completion of accessing inside the product refasten access panels with original screws or fasteners 6 Do not access inside power supply There are no serviceable parts in the power supply Return to manufacturer for servicing Rear...

Page 61: ...n with the chassis slots 2 While lightly pressing the panel against the chassis slide it toward the front of the chassis until the panel tabs fully engage the chassis slots 3 Attach the panel to the chassis with the captive fasteners located on the rear edge of the panel Front access panel The front access panel provides access to the hot swap fans to devices in the peripherals bay and to the hot ...

Page 62: ...access panel Note Before installing the front access panel check that you have not left tools or loose parts inside the system 1 Position the panel on the chassis so that the panel tabs align with the chassis slots 2 While lightly pressing the panel against the chassis slide it toward the front of the chassis until the panel tabs fully engage the chassis slots 3 Attach the panel to the chassis wit...

Page 63: ...tation Opening the front subchassis and rear electronics bay The front subchassis must be opened slightly to allow the rear electronics bay to open because the front subchassis overlaps the rear electronics bay To open the front subchassis and rear electronics bay 1 Remove the front and rear access covers refer to page 46 and page 44 2 To open the front subchassis grasp the edge of the bezel and s...

Page 64: ... Disconnect all cables attached to the power distribution board and to the mainboard 2 With the front subchassis open lift it straight up and clear of the main chassis Label Description A Front subchassis latch B Mainboard cables C Rear electronics bay Figure 14 Opening the front subchassis and rear electronics bay ...

Page 65: ...e pins on the main chassis 2 Lower the subchassis straight down until the hinge pins engage the notches 3 Connect all cables from the front subchassis to the power distribution board and to the mainboard To install the electronics bay 1 With the electronics bay tilted open about 30 align the pins on the electronics bay with the notches in the main chassis 2 Lower the electronics bay until the pins...

Page 66: ...ector pins to bend or break the cable insulation To close the front subchassis and rear electronics bay 1 To close the rear electronics bay a Grasp the inside edge of the electronics bay and swing the electronics bay into the main chassis b Connect all cables to the mainboard 2 To close the front subchassis a Grasp the edge of the front subchassis b Depress and hold the spring clip Figure 16 B and...

Page 67: ...ion A microprocessor and heat sink may be hot if the system has been running Also there may be sharp pins and edges on some board and chassis parts Contact should be made with care Consider wearing protective gloves Access cover to the system boards To remove the access cover to the system boards 1 Remove the rear access panel refer to page 44 2 Loosen the two captive screws located at the front o...

Page 68: ...nto the slots at the rear of the chassis 3 Press down gently and tighten the captive screws at the front of the cover Memory board To remove the memory board 1 Grasp the bracket on the top edge of the memory board and pull straight up until the board disengages from the connector on the processor board 2 Lift the memory board out of the chassis Figure 17 Removing the access cover to the system boa...

Page 69: ...nsert the board into the guides at both ends of the electronics bay 2 Align the memory board with the connector on the processor board and press down on the bracket until the board is fully inserted into the connector Figure 18 Removing the memory board Figure 19 Installing the memory board ...

Page 70: ...e from the chassis To install the processor board air baffle 1 Orient the baffle so that the two release tabs are toward the rear of the chassis 2 With the rear of the air baffle raised insert the tab on the front of the air baffle into the slot in the chassis Holding the baffle at an angle of about 30 will allow the tab to engage correctly 3 Rotate the rear end of the baffle down Adjust the posit...

Page 71: ...move the processor board 1 Rotate the handles on the processor board until they are fully open 2 Using the handles tilt the processor board up and remove it from the chassis Figure 21 Installing the processor board air baffle ...

Page 72: ...the slots on the mainboard bracket Figure 23 A 2 With the handles in the open position lower the processor board until it rests on the mainboard bracket 3 Close and press down on the handles until the processor board is fully engaged with the sockets on the mainboard Figure 22 Removing the processor board ...

Page 73: ...urtains run the length of the electronics bay separating the PCI add in cards Remove the curtains as follows a Release one end of the curtain from the front retention mechanism Lift the free end high enough to clear the chassis b From outside of the rear of the chassis push down on the other end of the curtain and pull the free end out of the chassis 5 Label and remove all internal cables attached...

Page 74: ...e each clip by pressing down on the tab and remove the retention mechanism 8 Remove the plastic protective overlay covering the PCI area of the mainboard as follows a Unscrew the captive screw holding the overlay in place Figure 24 D b Near the middle of the mainboard lift the edge of the overlay until it is clear of the connectors on the board Figure 24 B c Slide the overlay toward the front of t...

Page 75: ...side of the chassis the board is inserted into slots in a foam panel Figure 25 B Lift up on the opposite end of the board and pull the edge of the board out of the slots in the foam panel 12 Lift the mainboard out of the electronics bay and place it component side up on a nonconductive static free surface or in an antistatic bag Label Description Label Description A Tabs 3 on retention mechanism C...

Page 76: ...board with the three mounting holes Insert a screw through each of the holes and partially thread the screws into the standoffs b Align the other mounting bracket along the edge of the board Align the plastic overlay with the bracket and the two plastic studs Insert a screw through each of the holes in the overlay and mounting bracket and partially thread the screws into the standoffs c Adjust the...

Page 77: ... curtains as follows a At the back of the electronics bay slide the end of a curtain with the locking tab into the topmost square hole adjacent to any add in board expansion slot b At the front of the electronics bay slide the tab at the other end of the curtain into the clip on the corresponding retention mechanism 8 Install all PCI add in boards and attach any internal cables to the boards 9 Att...

Page 78: ...s are ignored by the system To install DIMMs Caution Use extreme care when installing a DIMM Applying too much pressure can damage the socket Keyed DIMMs insert only one way 1 Remove the memory board refer to page 52 and place the board component side up on a nonconductive static free surface 2 Holding the DIMM only by its edges remove it from its antistatic package 3 Open the plastic ejector leve...

Page 79: ...uld snap into place when the DIMM is seated 6 Make sure that the plastic ejector levers on the socket ends are fully closed 7 Reinstall the memory board refer to page 53 To remove DIMMs 1 Remove the memory board refer to page 52 Place the board component side up on a nonconductive static free surface 2 Locate the DIMM you want to remove and gently push down on the plastic ejector levers Figure 28 ...

Page 80: ...figuration 64 3 Hold the DIMM only by its edges being careful not to touch its components or gold edge connectors Carefully lift it away from the socket and store it in an antistatic package Figure 28 Removing a DIMM ...

Page 81: ...a processor in processor socket 1 When installing multiple processors populate the processor sockets in the order shown in the figure below Important If you are not using processor sockets 3 and 4 leave the foam block in place The block is required for proper airflow for cooling the processors Figure 29 Correct order in loading processors ...

Page 82: ... corner of the processor aligns with the triangle on the corner of the socket 3 Aligning the pins of the processor with the socket insert the processor into the socket The processor should drop into the socket without requiring any force 4 Lower the locking bar completely Figure 30 Raising the locking bar Figure 31 Installing a processor ...

Page 83: ...tention module and slide the clip to the right to engage the center tab b Snap one end of the clip down over the corresponding tab on the retention module Figure 32 C c Snap the remaining end of the clip down over the corresponding tab To remove processors Caution A microprocessor and heat sink may be hot if the system has been running Also there may be sharp pins and edges on some board and chass...

Page 84: ...ab on the retention module and rotate the tool until the end of the clip is free of the tab c Using the clip extraction tool release the other end of the clip d Slide the clip to the left to disengage it from the center tab on the retention module and remove the clip 2 Lift the heat sink straight out of the retention module 3 Raise the locking bar on the socket 4 Remove the processor from the sock...

Page 85: ...s have a slot cover installed An open expansion slot reduces the cooling and EMI integrity of the server and can affect performance and cause damage due to overheating Label Description A Four hot plug 64 Bit 66 MHz PCI X add in board slots B Two non hot plug 64 Bit 100 MHz PCI X add in board slots C Two non hot plug 32 Bit 33 MHz PCI add in board slots Figure 34 PCI add in board locations ...

Page 86: ...Without a driver the operating system does not support hot plug installation and removal of PCI add in boards In that case you must treat all eight PCI slots as non hot plug slots and follow the instructions on page 74 for installing and removing all PCI add in boards Checking the status indicators for a hot plug add in board A bank of LED indicators on the back panel of the electronics bay indica...

Page 87: ...on turn it off by using the PCI hot plug application software on your system The LED adjacent to the slot should now be off For more information refer to Operating system support for hot plug add in boards on page 70 3 Open the latches on the front and rear retention mechanisms Figure 36 A and B 4 If necessary remove and save the expansion slot cover Figure 35 Hot plug PCI add in board status indi...

Page 88: ...eet refer to page 197 c Set jumpers or switches according to the manufacturer s instructions 6 On the edge opposite the connectors grasp the board by both corners Orient the board to the vacant hot plug slot so that the metal retention bracket is toward the rear of the chassis 7 Insert the board into the front and rear retention mechanisms Carefully push down on the board until it engages and full...

Page 89: ...r system The LED adjacent to the slot should now be off For more information refer to Operating system support for hot plug add in boards on page 70 3 Disconnect any cables attached to the board you are removing 4 Release the latches on the front and rear retention mechanisms Figure 37 A and B 5 Grasp the board at both corners pull it out of the slot connector and carefully slide it out of the ret...

Page 90: ...ear access panel refer to page 45 If you are installing a new board follow the instructions on page 71 Installing and removing a PCI add in board in a non hot plug slot Caution The PCI add in board slots located under the system board access panel are not hot plug slots Figure 38 Installing and removing a non hot plug PCI add in board ...

Page 91: ...in your equipment log For a sample equipment log sheet refer to page 197 c Set jumpers or switches according to the manufacturer instructions 6 Open the latches on the front and rear retention mechanisms Figure 38 A and B 7 On the edge opposite the connectors grasp the board by both corners Orient the board to the vacant slot so that the metal retention bracket is toward the rear of the chassis 8 ...

Page 92: ... Grasp the board by the top edge or corners carefully pull it out of the connector and slide it free of the retention bracket 6 If you are installing a new board follow the instructions on page 75 If you are not installing another PCI add in board continue with the next step below 7 Install a slot cover over the vacant slot in the back panel 8 Install the system board access panel and the rear acc...

Page 93: ...s instructions for using the drive carriers to install and remove drives Checking a hot swap SCSI drive status indicator Each hot swap SCSI drive slot has a LED that indicates drive status To view the LEDs open the front access door of the bezel Label Description Label Description A Front access door B LED status indicators Figure 39 Hot swap SCSI drive bay and status indicators ...

Page 94: ...ot swap drive in a carrier 1 If the plastic air baffle is installed in the carrier remove the four screws that attach the air baffle to the carrier Save the air baffle in case you later remove a drive LED state Status Solid green The hard drive is present and powered on Flashing green The hard drive is active Solid yellow There is an asserted fault status on the hard drive Flashing yellow A rebuil...

Page 95: ...uipment log For a sample equipment log sheet refer to page 197 4 Place the drive in the carrier with the component side down 5 Using the four screws removed earlier attach the drive to the carrier Label Description Label Description A Air Baffle C Plastic rail B Screw D Plastic rail Figure 41 Installing a SCSI hard disk drive in a carrier ...

Page 96: ...ng and installing hot swap disk drives Important Do not leave any drive slots without a drive or air baffle installed in the carrier An empty carrier installed in a drive slot reduces cooling efficiency and can affect performance or cause damage due to overheating To install a hot swap disk drive 1 Depress the green clip at the end of the plastic carrier handle 2 Pull the handle out to disengage t...

Page 97: ...refer to page 78 5 Hold the carrier handle in the fully open position and slide the carrier into the desired bay 6 Push the carrier into the drive bay until the carrier handle latch engages the locking slot in the edge of the drive bay Label Description A Handle B Latch C Locking slot Figure 42 Removing a drive carrier ...

Page 98: ...3 Hardware configuration 82 7 Push the handle closed until it clicks into position Figure 43 Installing a drive carrier ...

Page 99: ...r distribution board PDB that manages the delivery of power from the power supply modules Checking the power supply LED status indicators The figure below shows the three power supply LED status indicators Label Description A Power LED B Fail LED C Predictive Fail LED Figure 44 Power supply LED status indicators ...

Page 100: ... a power supply module 1 Disconnect the AC power cord for the supply from the wall outlet or power source 2 Remove the four screws that secure the power supply 3 Pull the latch handle to release the power supply module and carefully pull the module out of the power supply bay Power Green Predictive fail Amber Fail Amber Status Off Off Off No power to all power supplies Off Off On Power supply fail...

Page 101: ... its connector causes the initial resistance you will feel Use even steady force to remove the module 4 Unplug the power cord from the power supply 5 If you are not going to install a replacement module you must install a filler panel in the vacant slot Label Description Label Description A Screws B Latch handle Figure 45 Removing a power supply module ...

Page 102: ... not tilt or twist the power supply module as you push it into the connector 3 Guide the power cord through the strain relief notch in the latch handle and plug the cord into the AC power connector on the back of the power supply module 4 Press the latch handle down to engage the latches and secure the power supply to the chassis 5 Insert and tighten the four screws that secure the power supply mo...

Page 103: ...em and can cause overheating and damage to system components Checking a fan status indicator Fault LED indicators for each fan module are located on the fan board The indicators are visible through a cutout in the housing of each module The red LEDs light to indicate a fan failure during normal operation the LEDs remain unlit A fan failure is also indicated by the general system fault LED located ...

Page 104: ...ff Generally this will take less than ten seconds 1 Remove the front access panel refer to page 46 2 Place the fan module into the empty slot of the fan assembly so that the fan connector mates with the connector on the fan board 3 Press down firmly to seat the fan module fully into the connector 4 Check the fan status LED for the replacement fan If the installation was successful the indicator wi...

Page 105: ...ith only the same or equivalent type recommended by the manufacturer Dispose of used batteries according to the manufacturer s instructions Replacing the battery 1 Before proceeding record your custom BIOS settings 2 Disconnect the AC power cords from the power source or wall outlets 3 Turn off all peripheral devices connected to the server system 4 Remove the following a Rear access panel refer t...

Page 106: ...rect polarity lay the battery in the socket inserting one edge of the battery under the large corner tabs 10 Push the battery down until it locks into the socket 11 Reinstall the processor board air baffle memory board system board access panel and the rear access panel 12 Run BIOS setup to restore the configuration settings to the RTC 13 Restore your custom BIOS settings Figure 48 Removing the ba...

Page 107: ...t panel board the front panel board ribbon cable the intrusion switch cables the USB cable and the serial port cable refer to page 91 One end of the front panel board is inserted into a slot in the front subchassis and the other end is secured with a screw and a snap top standoff 5 Remove the screw that secures the front panel board to the front of the chassis 6 Grasp the end of the board closest ...

Page 108: ...0 Insert and tighten the mounting screw to secure the board to the front subchassis 11 Reconnect the cables to the front panel board the front panel board ribbon cable the intrusion switch cables the USB cable and the serial port cable 12 Install the foam fan baffle and the fan modules 13 Install the front access panel Label Description Label Description A Front panel board cable D Screw B USB and...

Page 109: ...of the diskette drive 5 Remove the screw that secures the diskette drive bracket to the chassis 6 Remove the bracket and drive assembly from the inside of the front subchassis 7 Position the drive and bracket so that the bottom of the bracket is facing up 8 Holding the front of the drive with one hand tilt the front of the bracket up to disengage the locating pins on each side of the bracket from ...

Page 110: ...static surface 11 Record the drive model and serial numbers in your equipment log For a sample equipment log sheet refer to page 197 12 Set any jumpers or switches according to the drive manufacturer instructions 13 Position the new drive with the component side up and slide the back of the drive under the ears at the back of the bracket 14 Label Description A Power cable B Data cable C Screw Figu...

Page 111: ...s correctly in the opening in the front subchassis and the mounting screw hole in the back of the bracket is aligned with the mating hole in the front subchassis 17 Tighten the mounting screw to secure the drive and bracket to the front subchassis 18 Connect the signal and power cables to the drive The connectors are keyed to fit only one way 19 Install the fan baffle and fan modules 20 Install th...

Page 112: ...rives in the bays 1 inch or 1 6 inch high The combination of SCSI and IDE devices IDE requirements The server includes an IDE controller and a cable that supports two devices One of the two connectors on the cable is already used for the CD ROM drive The CD ROM device is configured for Cable Select CS and is at the end of the cable this defines the CD ROM as the IDE master If you install a second ...

Page 113: ...gration of the 5 25 inch peripheral drive bay can affect EMC compliance and is a regulated activity Except as noted here any changes to the bay configuration could result in non compliance with EMC regulations in your area Removing and installing a 5 25 inch peripheral drive Label Description A Data cable B Power cable C Slide rails Figure 52 Removing and installing a 5 25 inch peripheral drive ...

Page 114: ... and slide rails 8 If you are installing a replacement device skip to step 6 of the next section to install that device 9 Install the foam fan baffle the fan modules and the front access panel Note If you are not installing a replacement device install a metal EMI shield on the bay to maintain proper cooling and EMI shielding To install a 5 25 inch peripheral drive Caution To avoid damage to a 5 2...

Page 115: ...face 7 Record the new drive model and serial numbers in your equipment log For a sample equipment log sheet refer to page 197 8 Set any jumpers or switches on the new drive according to the drive manufacturer instructions 9 Attach a slide rail to each side of the drive using two mounting screws 10 Position the drive so the plastic slide rails engage the guide rails in the peripheral bay Push the d...

Page 116: ...ling a hot swap drive bay To remove a hot swap drive bay 1 Turn off power to the server and unplug the AC power cords from the power source 2 Open and remove the front subchassis refer to page 47 and 48 3 Remove the fan modules and the foam fan baffle refer to page 88 4 Remove the four screws two on each side that secure the drive bay assembly to the front subchassis Figure 53 Removing a hot swap ...

Page 117: ...e bay skip to step 5 of the next section to install that device 8 Install the foam fan baffle and fan modules refer to page 88 9 Install and close the front subchassis refer to page 49 and page 50 10 Install the front access panel refer to page 46 Note If you are not installing a replacement drive bay install a metal EMI shield on the opening in the front of the chassis for proper cooling and EMI ...

Page 118: ...hassis grasp the rear fan housing and carefully slide the front end of the drive bay assembly into the drive bay enclosure 6 Tighten the four screws two on each side that secure the drive bay assembly to the front subchassis and tighten the screws on the other drive bay assembly loosened in step 4 7 Connect the cables to the drive bay assembly backplane 8 Install the foam fan baffle and fan module...

Page 119: ...ly connectors from the power distribution board 4 Disconnect the cables from the power distribution board 5 Remove the four screws that secure the power distribution board to the main chassis 6 Grasp the edge of the power distribution board and plastic overlay along the edge where the screw holes are located Lift the edge tilting the board about 30 Pull up on the board to free the holes on the opp...

Page 120: ... the four slots in the power supply bays 12 When the board is inserted all the way into the slots tilt the board down so the four mounting holes on the edge of the board are aligned with the corresponding holes in the main chassis 13 Tighten the four screws to secure the power distribution board to the main chassis 14 Install the power supplies 15 Install the electronics bay refer to page 49 16 Co...

Page 121: ...rners of the foam Figure 55 A to spread open the fan distribution board slot in the foam fan assembly rotate the edge of the board free and lift the board out of the foam air baffle 5 Place the fan distribution board with the component side up on a nonconductive static free surface or in an antistatic bag 6 Grasp the edges of the new fan distribution board with the component side up and the end wi...

Page 122: ...ard on two corners of the foam to spread open the fan distribution board slot in the foam fan baffle and rotate the board into place 9 Connect the mainboard ribbon cable and the power cable 10 Install the fan modules 11 Install the front access panel ...

Page 123: ... 2 Remove all fan modules from the foam fan baffle page 88 3 Remove the fan distribution board page 105 4 Gently bend the ends of the foam baffle Figure 56 A toward each other to release the baffle notches from the tabs of the front subchassis 5 Carefully lift the fan baffle from the front subchassis Figure 56 Removing the fan baffle ...

Page 124: ...drive bay mounting screws or holes in the front subchassis 2 Gently bend back the ends of the foam baffle Figure 56 A then push down and slide the baffle straight into the chassis until the tabs on the front subchassis mate with the corresponding notches in the baffle 3 Install the fan distribution board 4 Install the fan modules 5 Install the front access panel ...

Page 125: ...rivets that secure the board to the electronics bay Figure 57 C 4 The end of the board where the cable attaches is inserted into a notch in the chassis Tilt out the free end of the board and lift the board out of the notched bracket in the back of the electronics bay Two plastic rivet inserts remain in the mounting holes in the chassis Label Description A Ribbon cable Figure 57 Removing the hot pl...

Page 126: ...ivet sleeves in the chassis back panel with the two mounting holes in the board and press the sleeves into the holes 7 Insert the two plastic rivets into the mating sleeves and snap the rivets down to secure the board to the electronics bay 8 Connect the ribbon cable to the mating connector on the hot plug indicator board B Rivet sleeve C Rivet Label Description ...

Page 127: ...4 BIOS setup ...

Page 128: ...This chapter gives information about the system BIOS and discusses how to configure the system by changing the settings of the BIOS parameters ...

Page 129: ...ystem time and date Configuring the hard drives Specifying the boot device sequence Enabling the SCSI BIOS Setting up system passwords Using either BIOS setup or the System Setup Utility refer to page 168 you can set up system passwords specify the boot device sequence and enable some server management features Both utilities access the same stored configuration data for these items and the result...

Page 130: ... the system 4 Power down the system and remove the jumper from the CMOS Clear pins The next time the system is started following the CMOS clear the boot process halts displaying the message NVRAM cleared by jumper Using BIOS setup To run BIOS setup boot the server and press the F2 key when prompted Use the keys listed in the table below to navigate through the BIOS setup menus Press To F1 or Alt H...

Page 131: ...tion in that menu screen for one of the following reasons The option is auto configured or auto detected The field is informational only The field is password protected and is accessible only by the User or Administrator F9 Reset to BIOS setup defaults F10 Save and exit BIOS setup Press To ...

Page 132: ... hour minute second format Hour 00 to 23 Minute 00 to 59 Second 00 to 59 System Date Sets the date following the weekday month day year format Weekday Sun to Sat Month Jan to Dec Day 1 to 31 Year 1980 to 2079 Legacy Floppy A Selects floppy disk drive A type Disabled 1 2 MB 5 25 inch 720 KB 3 5 inch 1 44 1 25 MB 3 5 inch 2 88 MB 3 5 inch Legacy Floppy B Selects floppy disk drive B type Disabled 1 2...

Page 133: ...nitialization Disabled 3 seconds 6 seconds 9 seconds 12 seconds 15 seconds 21 seconds 30 seconds Primary IDE Master Press Enter to access the Primary IDE Master submenu Primary IDE Slave Press Enter to access the Primary IDE Slave submenu Processor Settings Press Enter to access the Processor Settings submenu Language Sets the default system language Parameter Description Option ...

Page 134: ...4 BIOS setup 118 Primary IDE Master Slave These two IDE submenus let you define the parameter settings related to the IDE drives Primary IDE Master Primary IDE Slave ...

Page 135: ...d data transfer from and to the device occurs one sector at a time Auto Disabled LBA Mode Control Selects the hard disk drive translation method For drivers with more than 504 MB the LBA mode is necessary Auto Disabled 32 bit I O Enables or disables the 32 bit data transfer function Disabled Enabled Transfer Mode Selects the mode of transferring data to and from the attached drive When drive type ...

Page 136: ... MHz being equal to 1 million cycles per second The faster the clock the more instructions the CPU can execute per second Processor 1 2 3 4 CPUID ID number of the selected processor Processor 1 2 3 4 L2 L3 Cache Cache size of the selected processor Hyper threading Technology Enables or disables the hyperthreading function of the processor When enabled one physical processor acts as two logical pro...

Page 137: ...ion Option Memory Configuration Press Enter to access the Memory Configuration submenu PCI Configuration Press Enter to access the PCI Configuration submenu I O Device Configuration Press Enter to access the I O Device Configuration submenu Advanced Chipset Control Press Enter to access the Advanced Chipset Control submenu Boot time Diagnostic Screen Select whether the BIOS diagnostic screen will ...

Page 138: ...System Configura tion Data area When this parameter is set to Yes current data is deleted No Yes NumLock Activates the Num Lock function upon booting Off On Memory Processor Error Select whether to boot or pause the system when a memory or processor error occurs Boot Halt Parameter Description Option ...

Page 139: ...s Parameter Description Option DIMM Group 1 2 3 Status Indicates the status of a particular bank of memory modules Normal Not Installed Memory Retest Clears the memory error status No Yes Extended RAM Step Selects the type of extended testing to perform on the RAM Disabled 1 MB 1 KB Every location ...

Page 140: ...4 BIOS setup 124 PCI Configuration This submenu lets you specify the settings for the PCI devices Press Enter to access the submenu screen of the parameters shown in the screen below ...

Page 141: ... Option Reserving memory space for PHP Determines the memory space to be assigned for each empty PHP PCI Hot Plug slot Options include Disabled None Minimum 6 2 4 MB Middle 48 16 32 MB Maximum 96 32 64 MB Disabled Maximum Middle Minimum Empty Bus Default Speed Press Enter to access the Empty Bus Default Speed submenu ...

Page 142: ... slots Parameter Description PCI Slots 5 6 PCI Slots 7 8 If no card is present in any of the PCI X capable PCI bus the speed and capability setting will automatically be assigned Options include Speed 33 66 or 100 MHz Capability PCI or PCI X If a card is available the slot and capability settings are automatically determined ...

Page 143: ...he settings of the onboard SCSI controller Parameter Description Option SCSI Controller Enables or disables the onboard SCSI controller Disabled Enabled Option ROM Scan Initializes device expansion ROM for the onboard SCSI controller Disabled Enabled ...

Page 144: ...settings of the embedded LAN controller 1 Parameter Description Option LAN Controller 1 10 100 Enables or disables the onboard LAN controller for RDM function Disabled Enabled Option ROM Scan Initializes device expansion ROM for the onboard LAN controller 1 Disabled Enabled ...

Page 145: ...ettings of the embedded LAN controller 2 Parameter Description Option LAN Controller 2 Gbit Enables or disables the onboard gigabit LAN controller Disabled Enabled Option ROM Scan Initializes device expansion ROM for the gigabit LAN controller Disabled Enabled ...

Page 146: ... 130 Embedded Voice Controller This submenu lets you specify the settings of the embedded voice controller Parameter Description Option VGA Controller Enables or disables the onboard VGA controller Disabled Enabled ...

Page 147: ...131 PCI Slot 1 8 This submenu lets you initialize device expansion ROM I O Device Configuration This submenu lets you define the parameter settings for the system s parallel and serial ports ...

Page 148: ... and DMA channel for the parallel port Mode sets the operation mode Base address sets a logical base address Interrupt sets the IRQ DMA Channel assigns a DMA Direct Memory Access channel for the ECP Extended Capabilities Port parallel port function This parameter is configurable only if the operation mode is ECP Auto Disabled Enabled Legacy USB Support Enable this parameter when you intend to use ...

Page 149: ...e up functions Parameter Description Option Wake on LAN Enables or disables the Wake on LAN function Disabled Enabled Wake on Ring Enables or disables the Wake on Ring function Disabled Enabled Sleep Button Enables or disables chassis support for separate power and sleep buttons Absent Present ...

Page 150: ... you boot the system User password is available only when a Supervisor password is set Set Clear Supervisor Password is Prevents unauthorized access to the BIOS setup Set Clear Set User Password Press Enter to set a User password Set Supervisor Password Press Enter to set a Supervisor password Password on Boot Enables or disables password entry during bootup Disabled Enabled Fixed Disk Boot Sector...

Page 151: ...bination used by a system application Secure Mode Boot Select whether or not to boot up in Secure Mode Disabled Enabled Video Blanking Select whether or not to blank the monitor when Secure Mode is activated Disabled Enabled Floppy Write Protect Select whether or not to write protect the floppy drive when Secure Mode is activated Disabled Enabled Power Switch Inhibit Enables or disables the power ...

Page 152: ...meter then press Enter A password box will appear 2 Type a password The password may consist of up to six alphanumeric characters A Z a z 0 9 3 Retype the password to verify the first entry 4 Press Enter After setting the password the system automatically changes the chosen password parameter to Set ...

Page 153: ...Retype the password to verify the first entry then press Enter again To remove the User Supervisor password 1 Use the up down keys to highlight either set password parameters then press Enter 2 Enter the current password then press Enter 3 Press Enter twice without entering anything in the new and confirm password fields After doing this the system automatically sets the corresponding password par...

Page 154: ...anagement submenu Console Redirection Press Enter to access the Console Redirection submenu Service Partition Type Displays the current service partition type Clear Event Log Press Enter then select Yes from the prompt to clear the event log Assert NMI on PERR Enables or disables the PCI PERR support Disabled Enabled Assert NMI on SERR Enables or disables the PCI SERR support Disabled Enabled ...

Page 155: ... is outside the safe range Disabled Enabled BMC IRQ Specifies the routing address for the BMC interrupt Disabled 5 10 11 Post Error Pause When enabled if the POST finds an error it will pause and the user has to press F1 to continue If disabled even when the POST finds an error it will not pause This may result to reduced system functionality Disabled Enabled AC Link Sets the AC Link mode Last Sta...

Page 156: ...4 BIOS setup 140 System Management This submenu displays a list of information regarding the system hardware All parameters are non configurable in user mode ...

Page 157: ...t the RDM connection transfer rate This parameter setting depends on your modem specification therefore before you change the setting of this parameter check the documentation that came with your modem 9600 19 2 K 38 4 K 57 6 K 115 2 K Flow Control Selects whether to enable the flow control function None XON XOFF CTS RTS CTS RTS CD Console Type Selects the RDM console type PC ANSI VT100 VT UTF8 Re...

Page 158: ...4 BIOS setup 142 Boot The Boot menu displays a list of removable device s and hard disk s available in the system ...

Page 159: ...IOS setup parameters Load Custom Defaults Loads the user default settings for all BIOS parameters When system CMOS fails BIOS will use this customized set of parameter settings otherwise the factory default settings will be used Note This parameter is only available when you have saved a set of parameter settings as Custom Defaults Save Custom Defaults Saves currents settings as Custom Defaults Di...

Page 160: ...4 BIOS setup 144 ...

Page 161: ...Appendix A System rack installation ...

Page 162: ...This appendix describes the procedures for configuring the system in a rack mount fashion ...

Page 163: ...tive or order directly from www acer com tw The figure below shows the Altos G900 server in a rack mount and tower position Important When installing or removing the server from the rack use an appropriate mechanical assist unit to lift and move the server Rack mount kit contents The rack conversion kit for the Altos G900 server platform contains the following items Rack bezel and keys Rack handle...

Page 164: ...pplies needed You will need the following tools and supplies to install the contents of this kit Phillips cross head screwdriver 2 bit Antistatic wrist strap recommended Note The Altos G900 chassis is designed to be compatible with the EIA 310 d rack standard Be sure to select a rack cabinet enclosure that is EIA 310 d compliant Equipment rack precautions Warnings ANCHOR THE EQUIPMENT RACK The equ...

Page 165: ...proper grounding only for the server You must provide additional proper grounding for the rack and other devices installed in it OVERCURRENT PROTECTION The server is designed for an AC line voltage source with up to 20 amperes of overcurrent protection If the power system for the equipment rack is installed on a branch circuit with more than 20 amperes of protection you must provide supplemental p...

Page 166: ... left panel Removing the original tower bezel Removing the feet Installing the rack bezel Installing the bushings on the chassis Installing the handles and rails see the note below Note You also need the manual from the rack mount rail kit to complete this installation The following sections describe the above procedures in detail Removing the bottom panel 1 Orient the server so it is resting on i...

Page 167: ...1 Removing the left panel 1 Loosen the screw Figure 61 A on the rear edge of the left panel 2 Slide the cover toward the rear of the chassis Figure 61 B and lift it off Figure 60 Removing the bottom panel ...

Page 168: ...sure that the bezel lock is in the fully unlocked position You cannot remove the bezel unless it is unlocked 4 Press on each of the eight plastic tabs Figure 62 A on the frame of the bezel until all the tabs are free of their slots and then lift the bezel off the chassis In the view shown below there are three tabs on the left wall of the frame two on the top two on the right and one on the bottom...

Page 169: ...the keys both have a stamped number on them and these numbers must match for the keys to work Removing the feet 1 Place the chassis on a workbench so it is lying on its bottom and the feet Figure 63 A are on the right 2 Remove the screw Figure 63 B that holds the front foot to the chassis slide the foot upward then remove the foot Figure 62 Removing the original tower bezel ...

Page 170: ...eys bottom and left panels feet and two screws for future use Installing the rack bezel 1 Remove the rack bezel keys that are taped to the inside of the rack bezel and secure them for future use At a minimum attach them to the plastic key clip located on the rear panel of the system so they do not get lost 2 Open the door on the rack bezel from the rack conversion kit 3 Align the eight tabs on the...

Page 171: ... the system three per side The two extra bushings and screws are for use as spares 1 Insert a screw Figure 65 A in one of the bushings Figure 65 B and then insert it in a mounting hole Figure 65 C on the right frame wall of the chassis Figure 65 D Tighten the screw 2 Repeat step 1 for the remaining mounting holes on the right frame wall Figure 65 D using the pattern indicated in Figure 65 Figure 6...

Page 172: ...nts you must also have the rack mount rail kit WARNING To avoid personal injury when handling the server use a hand truck or other mechanical assist unit to move the server from one location to another Do not attempt to lift or move the server by the handles on the power supplies Refer to the installation guide that came with the rack mount rail kit for detailed instructions on installing the hand...

Page 173: ...nt rail release latch clicks Hold down the latch and slide out the inner rail out of the rail assembly Do the same thing to the other assembly rail 2 Install the outer rails to the rack Figure 66 Sliding out the inner rails Figure 67 Installing the outer rails to the rack ...

Page 174: ...A System rack installation 158 3 Attach the inner rails to the server 4 Attach the rack handles to the server Figure 68 Installing the inner rails to the server Figure 69 Installing the rack handle to the server ...

Page 175: ...159 5 Slide the server into the rack Figure 70 Mounting the server to the rack ...

Page 176: ...Appendix A System rack installation 160 ...

Page 177: ...Appendix B System management ...

Page 178: ...This appendix gives information about the software programs and utilities bundled with your system ...

Page 179: ...iguring the diskette drive and serial ports and enabling the SCSI BIOS and system management features SCSISelect For configuring the onboard SCSI host adapter including changing default values checking and changing SCSI device settings that may conflict with those of other devices in the server and performing a low level format on SCSI devices installed in the server BIOS and firmware updates For ...

Page 180: ...oller for system management activities The BMC performs the following functions Monitors system components and sensors including processors memory fans power supplies temperature sensors and chassis intrusion sensors Manages nonvolatile storage for the system event log SEL sensor data records SDRs and baseboard field replaceable unit FRU inventory Interfaces with the emergency management port EMP ...

Page 181: ...e storage component on the mainboard You can use the FRU SDR load utility refer to page 185 to initialize or update the FRU and SDR information Some machines are shipped from the factory with some sensors disabled because the actual configuration of the chassis is only determined when the user completes the system configuration Chassis specific information in the FRU such as chassis part number is...

Page 182: ...ing FRB failure Fatal nonmaskable interrupt NMI from a source other than the front panel switch Watchdog timer reset power down or power cycle System restart reboot Alerts can take either of these forms Platform event pages The BMC dials a paging service and sends a predefined paging string To use platform event paging PEP you must attach an external modem to the emergency management port COM2 BMC...

Page 183: ...rnal modem or direct serial connection for remote management The BMC controls the port and interfaces with remote access software such as the Direct Platform Control application in ASMe Note For more information refer to the ASMe User s guide You can configure the EMP by using the System Setup Utility refer to page 168 ...

Page 184: ...cess the same stored configuration data for these items and the result of making a change to these settings using either utility is identical The SSU consists of a collection of task oriented modules plugged into a common framework called the Application Framework AF The Application Framework provides a launching point for individual tasks and a location for setting customization information Creat...

Page 185: ...he SSU will not operate from a DOS box running under an operating system such as Windows To start the SSU 1 Start the SSU using one of the following methods From diskettes Insert the first SSU diskette in floppy drive Boot the server from the diskette You are prompted to insert the second diskette After loading completes the SSU starts automatically From the Management CD Boot the server to the Ma...

Page 186: ... more than one task open at the same time although some tasks might require complete control to avoid possible conflicts The tasks achieve complete control by keeping the task as the center of operation until you close the task window The SSU has a built in help system which you can access by clicking a Help button or choosing the Help menu Customizing the SSU interface The SSU lets you customize ...

Page 187: ... before you can set a user password On other systems the passwords are independent You can set the same passwords and security options by using BIOS setup refer to page 113 Mode Lets you set the desired expertise level novice intermediate or expert The expertise level determines which tasks are visible in the Available Tasks section and which actions each task performs For a new mode setting to ta...

Page 188: ...d 4 Enter the new password or leave blank to clear 5 Confirm the password by entering it again or leave blank to clear 6 Click OK to save the password and return to the Security window Setting the user password The User Password button lets you set or change the user password used by both the SSU and the system BIOS All changes to the user password take effect immediately To change or clear the us...

Page 189: ...olumns Security Hot Key The key combination that can be used to put the server into secure mode Secure Mode Timer If no keyboard or mouse activity occurs during the chosen time interval the server enters secure mode Secure Mode Boot The Enable option forces the server to boot directly into secure mode Video Blanking The Enable option turns off the video when the server is in secure mode Floppy Wri...

Page 190: ...ation for that component in the presentation pane in the upper right The description pane in the lower right displays a description of the currently selected FRU area 2 Use the F4 and F5 keys to scroll the window contents to the left and right to view all the columns 3 Use the File and FRU menu items to work with the FRU information Open Views data from a previously saved SEL file Save As Saves th...

Page 191: ...on of the currently selected SDR type 2 Use the F4 and F5 keys to scroll the window contents to the left and right to view all the columns 3 Use the File and SDR menu items to work with the SDR information Properties Displays the number of FRU devices in the system and the number being displayed Only FRU devices with valid FRU areas are displayed Reload Refreshes the display by reading the current...

Page 192: ...Update is available only in Expert mode 3 When you start System Update it automatically displays the current revision information for the system firmware and BIOS 4 From the File menu choose Load and choose a hex file to use for the update 5 Click the Verify button to compare the firmware code in nonvolatile storage with the selected file Saving and restoring the system configuration Using the SSU...

Page 193: ...Config Save Restore Note Configuration Save Restore is available only in Expert mode 2 Click Restore from File and specify a filename and location The CSR reads the platform type BIOS revision and firmware revision from the file and compares that information with the same information retrieved from the server If the two do not match an error message is displayed and the restore operation aborts If...

Page 194: ...string is sent to the modem before sending command strings The maximum length for the string is five characters longer strings are truncated Hangup String The string to hang up or drop the connection The EMP automatically sends an ENTER character following this string The maximum length for the string is eight characters longer strings are truncated Modem Dial Command The command to dial a phone n...

Page 195: ...ayed in the edit box 11 From the Options menu choose Configure Event Actions 12 In the Platform Event Paging Actions window move the events that you want to generate an alert to the Enabled column and move all other events to the disabled column using the following buttons 13 Click Save to save the changes 14 Click Close to return to the PEP Configuration window 15 To send a test page to verify th...

Page 196: ...In the IP Setup box choose either 7 If you chose Static IP Setup in the previous step fill in the IP addressing boxes 8 In the Alert IP Address box fill in the IP address of the system you want to receive alerts from this server DHCP The IP address for the server is automatically assigned by the DHCP dynamic host control protocol server on the network The Host Gateway and Subnet Mask boxes in the ...

Page 197: ... the changes 15 Click Close to return to the PEM window Managing the server remotely You can set up the server so that you can connect to it from a remote client system to perform management tasks You can make the connection over a LAN or by using a modem or direct serial cable to the Emergency Management Port EMP Instructions for setting up the server for remote LAN and serial modem access are gi...

Page 198: ... the previous step fill in the IP addressing boxes Full Access A remote system can initiate a LAN connection regardless of the state or health of the server Restricted A remote system can initiate a LAN connection but cannot perform control operations such as power down reset or front panel NMI Disabled Remote systems are not allowed to initiate LAN connections DHCP The IP address for the server i...

Page 199: ...enter the number of 500ms intervals that the BMC should wait before taking control of the COM2 port and answering an incoming call A value greater than zero gives the BIOS time to answer before the BMC takes control A value of zero causes the BMC to answer immediately The maximum value 63 tells the BMC to ignore the call Modem Ring Time applies only to Preboot access mode and is ignored for other ...

Page 200: ...loses all SSU windows Disabled Remote systems are not allowed to initiate connections Enabled A remote system can initiate a connection but cannot perform control operations such as power down reset or front panel NMI Disabled The remote system has full control of the server Direct Connect The COM2 port on the server is connected by a serial cable to the remote system Modem Connect The COM2 port o...

Page 201: ...first setting up your server Whenever you change the number of power supplies processors or fans in the server When installing a FRU SDR update page 193 Note If the FRU SDR configuration information in BMC nonvolatile storage does not match the physical configuration of the server you might see false errors generated by sensors that don t actually exist and sensors that do exist might not be monit...

Page 202: ...e other options You can use either a slash or a minus sign to specify command line options Displaying a given area When the utility is run with the d option information about the specified area is read from memory and displayed If the given display function fails because of an inability to parse the data present or a hardware failure the utility displays an error message and exits Option Descripti...

Page 203: ...R using the master cfg file and FRUSDR halts prematurely you can update individual FRU areas by using the fru switch and a specific FRU file Note FRUSDR when run using the fru switch does not check to make sure it is running on the correct hardware for the specified FRU file The fru switch causes FRUSDR to overwrite all information in the specified FRU area Updating nonvolatile storage areas The f...

Page 204: ...format on SCSI devices installed in the server Note The SCSISelect utility is only available if the onboard SCSI controller is enabled in BIOS setup Use SCSISelect to Change default values Check and change SCSI device settings that might conflict with those of other devices in the server Do a low level format on SCSI devices installed in the server Running SCSISelect To run the SCSISelect utility ...

Page 205: ...cribed in the following section SUPs are discussed on page 190 and individual updates on page 191 Creating bootable diskettes To use diskettes for updates you must format them as system or bootable diskettes with ROM DOS version 6 22 or later or MS DOS version 6 22 or later Note It is recommended that you create bootable diskettes by booting the target system from the System CD However the process...

Page 206: ...rint and read the ReadMe Release Notes and any other text or document files that came with the update The files from the Web page contain the latest information and instructions for the update which supersedes the information in this user s guide 3 Record the current BIOS settings a Boot the server and press F2 when you are prompted to do so b Write down the current settings in the BIOS setup util...

Page 207: ...e information in this User s guide 3 Record the current BIOS settings a Boot the server and press F2 when you are prompted to do so b Write down the current settings in the BIOS setup program 4 Follow the installation instructions that came with the update 5 When the update is complete use BIOS setup to reconfigure any custom settings For more information on the BIOS setup refer to page 113 Recove...

Page 208: ...re 1 Download the firmware update along with any ReadMe Release Notes and other files listed on the Web page for the update 2 Print and read the ReadMe Release Notes and any other text or document files that came with the update The files from the Web page contain the latest information and instructions for the update which supersedes the information in this User s guide 3 Follow the installation ...

Page 209: ...lity is included with the update file To update the FRU SDR configuration 1 Download the software update along with any ReadMe Release Notes and other files listed on the Web page for the update 2 Print and read the ReadMe Release Notes and any other text or document files that came with the update The files from the Web page contain the latest information and instructions for the update which sup...

Page 210: ...Appendix B System management 194 ...

Page 211: ...Appendix C Equipment log and configuration worksheets ...

Page 212: ...This appendix shows sample sheets for recording information about the system Procedures for calculating the system s power consumption is also discussed ...

Page 213: ...he System Setup Utility SSU Item Manufacturer name and model number Serial number Date installed System Server board set Processor speed and cache Video display Keyboard Mouse Diskette drive A CD ROM drive 5 25 inch peripheral drive 1 5 25 inch peripheral drive 2 5 25 inch peripheral drive 3 Hard drive 1 Hard drive 2 Hard drive 3 Hard drive 4 Hard drive 5 ...

Page 214: ...irements of add in boards and peripherals refer to the vendor documents Calculating DC power usage 1 List the current for each board and device in the appropriate voltage level column in the Power Usage Worksheet 1 2 Add the currents in each column then go to the next worksheet Power Usage Worksheet 1 Device Current maximum voltage level 3 3 V 5 V 5 V Standby 12 V 12 V Server board set Primary pro...

Page 215: ...t 8 1st 3 5 inch hard disk drive 2nd 3 5 inch hard disk drive 3rd 3 5 inch hard disk drive 4th 3 5 inch hard disk drive 5th 3 5 inch hard disk drive 3 5 inch diskette drive CD ROM drive 2nd 5 25 inch peripheral drive Power Usage Worksheet 1 Device Current maximum voltage level ...

Page 216: ...the total wattage for each voltage level to arrive at the total combined power usage of the power supply 3rd 5 25 inch peripheral drive 3 3 V 5 V 5 V Standby 12 V 12 V Fans Total Current Power Usage Worksheet 2 Voltage level and total current V x A W Total Watts for each voltage level 3 3 V x ______ A ________ W 5 V x ______ A ________ W 5 V x ______ A ________ W 12 V x ______ A ________ W 12 V x ...

Page 217: ...201 ...

Page 218: ...Appendix C Equipment log and configuration worksheets 202 ...

Page 219: ...Appendix D Troubleshooting ...

Page 220: ...This appendix helps you identify and solve problems that might occur while you are using the system ...

Page 221: ... Are all cables correctly connected and secured Are the processors fully seated in their sockets on the processor board Are all PCI add in boards fully seated in their slots on the mainboard Are all jumper and switch settings on add in boards and peripheral devices correct To check these settings refer to the manufacturer s documentation If applicable ensure that there are no conflicts for example...

Page 222: ... authorized dealer for assistance Running new application software Problems that occur when you run new application software are usually related to the software Faulty equipment is much less likely especially if other software runs correctly Application software checklist Does the system meet the minimum hardware requirements for the software See the software documentation If you are running the s...

Page 223: ...n the hard disk and try running it again Make sure all necessary files are installed If the problems are intermittent there might be a loose cable dirt in the keyboard if keyboard input is incorrect a marginal power supply or other intermittent component failures If you suspect that a transient voltage spike power outage or brownout might have occurred reload the software and try running it again ...

Page 224: ...s the diskette drive activity light turn on briefly If not see Diskette drive activity light does not light on page 211 Does the hard disk drive activity light on the control panel turn on briefly If not see Hard drive activity light does not light on page 211 Confirming loading of an operating system Once the system boots up the operating system prompt appears on the screen The prompt varies acco...

Page 225: ...re there other problems with the system If so check the items listed under System cooling fans do not rotate properly on page 210 If all items are correct and problems persist contact your service representative or authorized dealer for assistance No beep codes If the system operates normally but there was no beep the speaker might be defective If the speaker is enabled but the speaker does not fu...

Page 226: ...monitor or video controller might have failed You can verify this by trying the monitor on another system or trying a different monitor on this system The system did not find any valid memory installed Verify that you are using the correct type of memory for the system and that you have installed it correctly Refer to page 52 Characters are distorted or incorrect Check the following Are the bright...

Page 227: ...skette drive power and signal cables properly installed Are all relevant switches and jumpers on the diskette drive set correctly Is the diskette drive properly configured Is the diskette drive activity light always on If so the signal cable might be plugged in incorrectly If you are using the onboard diskette controller use BIOS setup page 113 to make sure that Onboard Floppy is set to Enabled If...

Page 228: ...d jumpers on the drive set correctly Is the drive properly configured Is the onboard IDE controller enabled in the BIOS Network problems The server hangs when the drivers are loaded Change the PCI interrupt settings Diagnostics pass but the connection fails Make sure the network cable is securely attached Make sure you specify the correct frame type in the NET CFG file The Link LED does not light ...

Page 229: ...r first then try a different slot if necessary The network driver files might be corrupt or deleted Delete and then reinstall the drivers Run the diagnostics PCI installation problems Check the following Some drivers might require interrupts that are not shared with other PCI drivers The SSU can be used to adjust the interrupt numbers for PCI devices For certain drivers it might be necessary to al...

Page 230: ...correctly on the system contact your vendor about the failing software If the problem persists contact the software vendor s customer service representative for assistance Bootable CD ROM is not detected Check the following Is the BIOS set to allow the CD ROM to be the first bootable device Are the jumpers on the CD ROM drive set correctly Are the power and data cables connected properly ...

Page 231: ...Appendix E Codes and error messages ...

Page 232: ...This appendix includes tables of codes and error messages that may be encountered when operating the system ...

Page 233: ...r occurs at checkpoint 22h the BIOS issues the beep code 1 3 1 1 CP Beeps Reason 02 Verify real mode 04 Get processor type 06 Initialize system hardware 08 Initialize chipset registers with initial POST values 09 Set in POST flag 0A Initialize processor registers 0B Enable processor cache 0C Initialize caches to initial POST values 0E Initialize I O 0F Initialize the local bus IDE 10 Initialize po...

Page 234: ...ps execution here if the BIOS does not detect any usable memory DIMMs 2A Clear 8 MB base RAM 2C 1 3 4 1 Base RAM failure BIOS stops execution here if entire memory is bad 32 Test processor bus clock frequency 34 Test CMOS 35 RAM initialize alternate chipset registers 36 Warm start shut down 37 Reinitialize the chipset 38 Shadow system BIOS ROM 39 Reinitialize the cache 3A Autosize cache 3C Configu...

Page 235: ...tBoot screen 4C Shadow video BIOS ROM 4E Display copyright notice 50 Display processor type and speed 52 Test keyboard 54 Set key click if enabled 55 USB initialization 56 Enable keyboard 58 2 2 3 1 Test for unexpected interrupts 5A Display prompt Press F2 to enter SETUP 5C Test RAM between 512 and 640K 60 Test extended memory 62 Test extended memory address lines 64 Jump to UserPatch1 66 Configur...

Page 236: ...on 7D Intelligent system monitoring 7E Test coprocessor if present 82 Detect and install external RS232 ports 85 Initialize PC compatible PnP ISA devices 86 Reinitialize onboard I O ports 88 Initialize BIOS data area 8A Initialize extended BIOS data area 8C Initialize floppy controller 90 Initialize hard disk controller 91 Initialize local bus hard disk controller 92 Jump to UserPatch2 93 Build MP...

Page 237: ...ze typematic rate A8 Erase F2 prompt AA Scan for F2 key stroke AC Enter SETUP AE Clear in POST flag B0 Check for errors B2 POST done prepare to boot operating system B4 1 One short beep before boot B5 Display MultiBoot menu B6 Check password password is checked before option ROM scan B7 ACPI initialization B8 Clear global descriptor table BC Clear parity checkers BE Clear screen optional BF Check ...

Page 238: ... to boot with INT 19 C8 Forced shutdown C9 Flash recovery DO Interrupt handler error D2 Unknown interrupt error D4 Pending interrupt error D6 Initialize option ROM error D8 Shutdown error DA Extended Block Move DC Shutdown 10 error CP Beeps Reason ...

Page 239: ...mer E4 Initialize system I O E5 Check forced recovery boot E6 Validate checksum E7 Go to BIOS E8 Initialize processors E9 Set 4 GB segment limits EA Perform platform initialization EB Initialize PIC and DMA EC Initialize memory type ED Initialize memory size EE Shadow boot block EF Test system memory F0 Initialize interrupt services F1 Initialize real time clock F2 Initialize video F3 Initialize b...

Page 240: ...Appendix E Codes and error messages 224 F4 Initialize boot F5 Restore segment limits to 64 KB F6 Boot mini DOS F7 Boot full DOS CP Reason ...

Page 241: ... below lists the beep codes generated by the BMC Beeps Reason 1 5 1 1 FRB failure processor failure 1 5 4 2 Power fault DC power unexpectedly lost power control failures 1 5 4 3 Chipset control failure 1 5 4 4 Power control fault ...

Page 242: ...yboard connection error 0211 Keyboard error Keyboard failure 0212 Keyboard Controller Failed Keyboard controller failed 0213 Keyboard locked Unlock key switch Keyboard locked 0220 Monitor type does not match CMOS Run SETUP Monitor type does not match CMOS 0230 System RAM Failed at offset System RAM error offset address 0231 Shadow RAM Failed at offset Shadow RAM failed offset address 0232 Extend R...

Page 243: ...ted during BIOS boot at Post Code 0B1B PCI System Error on Bus Device Function PCI system error in bus device function 0B1C PCI Parity Error in Bus Device Function PCI system error in bus device function 0B50 Processor 1 with error taken offline Failed processor 1 error detected 0B51 Processor 2 with error taken offline Failed processor 2 error detected 0B52 Processor 3 with error taken offline Fa...

Page 244: ...ror detected 0B74 The error occurred during voltage sensor reading Error while detecting voltage 0B75 System voltage out of the range System voltage error 0B7C The error occurred during redundant power module confirmation The error occurred while retrieving the power information 0B80 BMC Memory Test Failed BMC device chip failed 0B81 BMC Firmware Code Area CRC check failed BMC device chip failed 0...

Page 245: ...ormation failed Available for use except for FRU command and emergency management port function 0B96 BMC SDR Repository failure BMC device chip failed 0B97 BMC SEL device failure BMC device chip failed 0BB0 SMBIOS SROM data read error SROM data read error 0BB1 SMBIOS SROM data checksum bad Bad checksum of SROM data 0BD0 1st SMBus device address not acknowledged Some SMBus device chip failed 0BD1 1...

Page 246: ...ration data read error Resource Conflict PCI card resource is not mapped correctly System Configuration Data Write error System configuration data write error Warning IRQ not configured PCI interrupt is not configured correctly 8503 Incorrect memory speed in location XX XX Non PC200 DIMMs have been installed in slots XX XX Code Error Message Failure Description ...

Page 247: ...load utility 185 H hardware configuration 39 5 25 inch peripheral drives 96 backup battery 89 DC power supplies 83 diskette drive 93 fan distribution board 105 foam fan baffle 107 front subchassis and electronics bay 47 hot plug indicator board 109 hot swap drive bays 100 hot swap SCSI drives 77 installation precautions 41 memory configuration 62 PCI add in boards 69 power distribution board 103 p...

Page 248: ...8 warnings and precautions 148 system setup 27 hardware setup 33 pre setup instructions 29 pre setup safety reminders 32 setup reminders 32 software setup 36 turning on server 34 System Setup Utility 168 system tour 1 access covers 5 electronics bay components 7 front control panel 8 main chassis components 6 mainboard layout 13 jumpers 15 peripheral device bay 12 rear panel 10 system cables 19 sy...

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