Error resolution and maintenance –
General operational malfunctions |
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WARNING!
Taking the wallbox out of operation in the event of persistent malfunction
Should the wallbox keep displaying error messages, please take it out of operation (see further below) and con-
tact a qualified specialist electrical contractor to resolve the error.
General operational malfunctions
Under certain circumstances, other malfunctions may occur.
Description
The electric vehicle is not recognised.
Cause and suggested solution
The charging cable is not properly plugged in.
y
Remove the charging connector from the vehicle's charging connector and plug it back in.
y
For wallboxes with charging socket:
also remove the charging connector from the charging socket of the
wallbox and plug it back in.
y
Check the charging cable and replace it if required.
DANGER!
Dangerous electrical currents
Should the charging cable, the charging plug or connector show visible damage, you must under no circumstanc-
es perform another charging procedure. Take the wallbox out of operation and contact a qualified specialist elec-
trical contractor.
Description
The green and blue LEDS of the charge point are continuously ON while the red LED is OFF.
Cause and suggested solution
The Wallbox eMH3 has been deactivated and the charging procedure cannot be initiated.
y
Contact a qualified specialist electrical contractor to have the wallbox checked.
y
Should the wallbox have to be replaced, please contact the dealer from whom you have purchased your
wallbox.
Description
The LEDs of the wallbox are not functioning.
Cause and suggested solution
The wallbox is not connected to the electricity grid.
y
Check the internal RCCB(s) and switch it (them) back on if required.
y
Check the upstream circuit breaker in your domestic power distribution and switch it back on if required.
y
Have a qualified specialist electrical contractor check the power supply cable and restore it if required.
The wallbox is defective.
y
Please contact a qualified specialist electrical contractor to have the error resolved.
y
Should the wallbox have to be replaced, please contact the dealer from whom you have purchased your
wallbox.
