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Configuring Auto-Attendant

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Configuring AastraLink Pro 160 System and Network Parameters

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Summary of Contents for AastraLink Pro 160

Page 1: ...Administrator Guide Release 1 2 AastraLink AastraLink 41 001190 02 Rev 01 160 160 Pro Pro ...

Page 2: ...ademark in the United States and other countries licensed exclusively through The Open Group Asterisk is a registered trademark of Digium Inc Linux is a registered trademark of Linus Torvalds All other third party trademarks and registered trademarks are the property of their respective owners 2008 Aastra Technologies Limited All rights reserved Information in this document is subject to change wi...

Page 3: ...nk Pro 160 Emergency Call Support 1 9 Lifeline Phone 1 9 Emergency Call Priority 1 9 Emergency Call Support Important Notes 1 10 AastraLink Pro 160 Hardware and Software 1 11 Hardware Requirements 1 11 Software Requirements 1 13 Users and Privileges 1 13 Reference Documentation 1 14 Chapter 2 Using the AastraLink Pro 160 Web UI Accessing the AastraLink Web UI 2 2 Using Your Web Browser to Access t...

Page 4: ...2 17 Support Menu 2 17 Reference 2 17 Chapter 3 Configuring Aastra IP Phone Accounts Accessing the Users Menu 3 3 Managing IP Phone Users 3 4 Adding User Accounts and Phones 3 5 Adding a User Account 3 10 Editing a User Account 3 15 Reference 3 15 Configuring a User s Keys on the Phone or Expansion Module in the User Account 3 20 Setting Softkey Permissions in the User Account User or Administrato...

Page 5: ...g a Group 3 52 Deleting a Group 3 53 Reference 3 53 Default Softkeys Users Menu 3 54 Using the Default Softkeys Menu User Phone 3 55 Softkey Types User Phone 3 56 Call Settings Softkeys User Phone 3 57 Application Softkeys User Phone 3 60 Adding a Default Softkey User Phone 3 61 Editing a Default Softkey User Phone 3 62 Deleting a Default Softkey User Phone 3 62 Default Softkey Permissions User Ph...

Page 6: ... a Dial Plan for Auto Fax 4 45 Overview 4 45 FAX Indication Tones 4 45 FAX Call Re routing 4 45 FXO Incoming Call Routing 4 46 Configuring FXO Lines for Manually Forwarding Auto Fax 4 47 Configuring Overhead Paging 4 49 Configuring Paging and Intercom Options 4 50 Dial Plan for Meet Me Conference Bridges 4 53 Host Capacity Limitations 4 54 Configuring an Emergency Dial Plan 4 54 Configuring Barred...

Page 7: ...ing a SIP Trunk 4 80 Deleting a SIP Trunk 4 83 Single and Multiple SIP Trunks 4 84 SIP Direct Inward Dialing DID 4 86 Adding a SIP DID 4 87 Deleting a SIP DID 4 87 AastraLink Trunking 4 89 Configuration Parameters 4 90 Configuration Guidelines 4 91 AastraLink Trunking Example 4 91 Mobility Base Units MBUs 4 97 MBU Configuration Download from the AastraLink 4 99 Handset Registrations 4 99 Adding an...

Page 8: ...Backup and Restore Tasks 5 10 Backup and Restore Guidelines 5 11 Backing Up AastraLink System Software 5 12 Restoring the AastraLink Configuration Database and Voicemail 5 14 Updating AastraLink System Software 5 15 Automatic Updates 5 17 Manual Updates 5 18 Support Information 5 21 Send Email to Aastra Support with Debug Reports 5 21 General Support 5 24 Chapter 6 AastraLink FAQs How Does Network...

Page 9: ...Custom On Hold Music is Enabled Does it Play for Both Parked Calls and On Hold Calls 6 13 Does the AastraLink Pro Support Shared Line Appearance SLA 6 13 How Do I Reduce the Initial Echo that Occurs at the Beginning of Each Call 6 14 Can a Call Group Send a Voicemail to an Email Address 6 14 Does the AastraLink Pro Support Analog Telephone Adapters ATAs for Adding More FXS Ports 6 14 How do I Regi...

Page 10: ...mote User Phones A 2 Registering IP Phones At the Central Site A 4 Connecting To The IP Phone Network From a Remote Office A 7 Configuring Port Information A 10 Reinstalling Aastra IP Phones at the Central Site A 13 Appendix B Remote Office Configuration of the AastraLink Pro 160 Server Side Remote Office Configuration of the AastraLink Pro 160 A 2 Description A 2 Network Diagram for Remote Phone ...

Page 11: ...tion The AastraLink Pro 160 documentation set also includes AastraLink Pro 160 Quick Start Administrator s Guide contains AastraLink Pro 160 installation and setup instructions Describes how to install and register the Administrator IP phone as well as instructions for how to access the AastraLink Web UI AastraLink Pro 160 Quick Start User s Guide Describes how to initially install user IP phones ...

Page 12: ...ing the AastraLink Web UI Chapter 2 Instructions on configuring IP phone User accounts Chapter 3 Instructions on configuring network system parameters Chapter 4 Instructions on maintaining the AastraLink Pro 160 Chapter 5 FAQs about the AastraLink Pro 160 Chapter 6 Troubleshooting solutions Chapter 7 Remote office configuration of the IP Phone Phone side Appendix A Remote office configuration of t...

Page 13: ...s of the AastraLink Pro 160 can direct dial internal extensions via the Voice over IP VoIP network They can also share a number of outside lines for making telephone calls external to the AastraLink Pro 160 The AastraLink Pro 160 is easy to install and operate and provides a comprehensive set of security features you would expect from a state of the art PBX The AastraLink Pro 160 is compatible wit...

Page 14: ...e Response IVR with directory number and name dialing and ability to disable the dial by name feature Shared Line Appearance SLA support that can be used with Redial speeddial 3 way conference and call transfer 3 way conference calling phone feature Meet me conference bridge feature Busy lamp field monitoring BLF Flexible call forwarding CFB CFNA CFA Find me Follow me FMFM Call Park displays numbe...

Page 15: ...oss a LAN WAN identified by an IP address public Internet name or domain name service DNS Local dialing plan and ability to define user dialing restrictions Provides multiple simultaneous SIP trunk support for incoming SIP trunks Offers music on hold feature that supports playing analog from an external input source or digital from an uploaded wav file Overhead paging port for connection to an amp...

Page 16: ...rator Web interface Web UI Easy addition of multiple phones from a pre defined User list csv file via a bulk update mechanism Support of inbound Direct Inward Dialing DID for SIP trunks allows bypass of IVR menus Email notification to Administrator when a remote user attempts access to the AastraLink Pro 160 Administrator can backup restore the AastraLink Pro 160 platform using a Backup file abf f...

Page 17: ...s well as optional tasks The figure below shows a typical AastraLink Pro 160 network An AastraLink network is comprised of an AastraLink Pro 160 and the Aastra IP phones that are registered with it Figure 1 1 Sample AastraLink Pro 160 Network Internet Internet Router Router Router Internet LAN Public Telephone Network AastraLink Pro 160 Office 2 Office 1 AastraLink Pro 160 Small Home Office CF CF ...

Page 18: ...k View and configure AastraLink system settings network settings dial plan settings VoIP settings and or Auto Attendant settings Perform maintenance backup and upgrade procedures Register remote user phones Step Action Refer To 1 Connect the AastraLink Pro 160 to your network Administrator task Quick Start Administrator s Guide 2 Install and register an administrator IP phone with the AastraLink P...

Page 19: ...ntain the AastraLink Pro 160 device As an IP phone user you can use the AastraLink Pro 160 Web UI to Manage and configure your phone only Can I Still Use the Phone UI All administrative functions are done using the AastraLink Pro 160 Web UI However IP phone users can use either the Web UI or the Aastra IP phone UI to operate and configure their IP phones The following table shows the options avail...

Page 20: ... version Set phone to factory default settings Restart phone Lock your phone Configure User accounts User preferences Ring groups Paging groups Default softkeys Default softkey permissions Configure advanced phone features such as SLA Directory Privacy and Secondary Lines Disable a User s or Administrator s phone from displaying in the Corporate Directory Configure AastraLink network and system pa...

Page 21: ...rectly together so that you can make an emergency call on FXO Line 1 using an analogue phone connected to the FXS Phone B port To ensure emergency call routing is available we recommended that You connect a traditional analogue phone to FXS B at all times labelled as the E911 Lifeline emergency phone When connecting telephone lines connect the LifeLine FXO port first Emergency Call Priority When t...

Page 22: ...le FXO line is already in use by a phone connected to FXS B then the AastraLink will attempt to place the 911 call using SIP trunking Warning On remote phones connected to the AastraLink Pro 160 the following emergency related message displays E911 calls are not available from this phone Remote IP phone users should not make emergency calls using the AastraLink Pro 160 because the location informa...

Page 23: ...e Hardware Minimum requirements AastraLink Pro 160 Includes One AastraLink Pro 160 unit One 12V AC power adapter and cable One RJ45 Ethernet cable Six RJ11 phone cables One 512 MB CompactFlash memory card One set of rack mounting brackets with four Phillips head screws One wall mounting template 3 plastic wall anchors and 3 Phillips panhead screws One Quick Start Administrator s guide Additional E...

Page 24: ...iptions Back of AastraLink Pro 160 CF Steady Green booting Flashing Red Green updating firmware Flashing Green system ready for use Compact Flash Slot Front Panel Compact Flash Power Status LED ships installed in drive BackPanel 12 VDC 1 25A A B RJ45 Ethernet Cable to full duplex switch 12V Power Adapter FXS B Lifeline to Phone default for in out FAX FXO Cables FXS A optional out FAX LAN WAN FAX T...

Page 25: ...n the AastraLink Pro 160 device Registered users can manage and configure their phones only You can also specify a person from either group administrator or user as Operator The Operator has access to operator specific keys and the office voice mailbox The administrator is also the designated Operator by default Software Minimum requirements Web browser A Web browser capable of Javascript specific...

Page 26: ...Documentation For additional information about installing the AastraLink Pro 160 and installing and operating the Aastra IP phones in your network see the following guides AastraLink Pro 160 Quick Start Adminstrator s Guide AastraLink Pro 160 Quick Start User s Guide AastraLink Pro 160 IP Phone User s Guide ...

Page 27: ...traLink Pro 160 and the Aastra IP phones on your network Topics This chapter covers the following topics Topic Page Accessing the AastraLink Web UI page 2 2 Using Your Web Browser to Access the AastraLink Web UI page 2 2 Using Windows Explorer to Access the AastraLink Web UI page 2 4 Administrator Menu Options page 2 6 My Phone page 2 11 Users page 2 12 Configuration page 2 14 Maintenance page 2 1...

Page 28: ...lay UPnP and Windows Explorer to locate the AastraLink Pro 160 on your network Using Your Web Browser to Access the AastraLink Web UI The following procedure describes how to access the AastraLink Web UI Step Action 1 Open your web browser and enter the IP Address or DNS hostname of the AastraLink Pro 160 in the address field For example http 10 20 50 135 Note If you do not know the IP Address of ...

Page 29: ...Accessing the AastraLink Web UI 41 001190 02 Rev 01 Rel 1 2 2 3 Using the AastraLink Pro 160 Web UI Figure 2 1 AastraLink Web UI Login Menu Current status of AastraLink Pro 160 ...

Page 30: ...ed then the AastraLink Pro 160 device icon appears in the My Network Places window The IP Address assigned to the AastraLink device is listed If there are multiple AastraLinks in your network right click the UPnP device icon and select Properties A dialogue box appears that shows the IP address serial number and hostname model of the selected device Figure 2 2 2 To access the AastraLink Web UI dou...

Page 31: ...Accessing the AastraLink Web UI 41 001190 02 Rev 01 Rel 1 2 2 5 Using the AastraLink Pro 160 Web UI Figure 2 2 My Network Places Window ...

Page 32: ... you are logged in as administrator you can use the AastraLink Web UI to configure your own phone other Aastra IP phones and the AastraLink device The following illustration shows the AastraLink Main Menu after an administrator logs in Figure 2 3 AastraLink Administrator Main Menu login as Administrator These menus appear only if you ...

Page 33: ...02 Rev 01 Rel 1 2 2 7 Using the AastraLink Pro 160 Web UI The following illustration shows the AastraLink Main Menu after a User logs in A User menu displays the My Phone menu and submenus only Figure 2 4 AastraLink User Main Menu My Phone Menu ...

Page 34: ...activity items My Phone Users Configuration Maintenance The first level menus do no change The second level menus amber are the subsystem category items These menus change according to the first level menu selected The following illustrations show the second level menus for the Users Menu and the Maintenance Menu First level menus Users Menu and Submenus Maintenance Menu and Submenus Second level ...

Page 35: ...cond level menus These tabs change according to the second level menu selected The following illustrations show the tabbed items on the Configuration System Menu and the Users Default Softkeys Menu Configuration System Menu Tabs Users Default Softkeys Menu Tabs Third level menus are tabs that are different depending on the second level menu selected ...

Page 36: ...e The parameters you can configure are on the final level within the menu structure The following paragraphs describe the information in the AastraLink Pro Web UI administrator menu structure My Phone Preferences My Profile Parameters Configurable Parameters Configuration System Date and Time Parameters ...

Page 37: ...the following submenus Home Voicemail Directory Softkeys Administrator s Phone Preferences Figure 2 5 My Phone Menu Administrator The My Phone menu selections are the same as the My Phone menu selections in the User s GUI For more information about the My Phone features and options see the AastraLink Pro 160 User Guide My Phone submenus ...

Page 38: ...g Group s or Paging Group s Configure edit default softkey settings for all registered user phones in your AastraLink Pro 160 network You can also reset these softkeys to their default values if required The tabs that display in this menu are applicable to the following Aastra IP Phones 9143i 9480i 9480i CT 6730i 6731i 6751i 6755i 6757i 6757i CT You can also configure the MBU DECT 420d handset and...

Page 39: ...nk Pro 160 Web UI Reference For more information about the Users Menu see Chapter 3 Configuring Aastra IP Phone Accounts For more information about using non Aastra IP Phones with the AastraLink Pro see Chapter 3 the section Secondary Non Aastra SIP Phones and Softclients on page 3 31 ...

Page 40: ...zard for the FXO lines or manually set the line dynamic range echo cancel RTP to line power and line to RTP power parameters for FXO echo cancellation tuning Specify local network parameters Specify local services Specify external services Specify dial plan settings enable disable phone registration set SIP trunk mode set FXS port hotline operation where going offhook automatically calls a preconf...

Page 41: ...inward dialing DID numbers Configure AastraLink trunks Add Delete or reboot MBU 400 units in your AastraLink Pro network Configure Open and Closed Greetings for the interactive voice response system IVR Auto Attendant Configure a Custom Main Menu for the Auto Attendant Configure a Custom Key Message for the Auto Attendant Configure Language Greetings for the Auto Attendant to use English default F...

Page 42: ...t the entire AastraLink Pro 160 system including all connected phones Shutdown the entire AastraLink Pro 160 system including al connected phones View and sort the Call Record log Download the current Call Record log Download the entire archive of Call Record logs stored on the AastraLink Pro 160 Backup the current AastraLink Pro 160 configuration into an abf file stored on your PC to use later if...

Page 43: ...ound download but don t install Specify day and time to check for updates Manual Updates Allows you to manually check for updates by clicking on a Check link Allows you to browse a server to select an update and click Upgrade to upgrade the AastraLink Pro Specify whether or not to send critical error debug information to Aastra Support for troubleshooting purposes Reference For more information ab...

Page 44: ...Accessing the AastraLink Web UI 2 18 41 001190 02 Rev 01 Rel 1 2 AastraLink Pro 160 Administrator Guide ...

Page 45: ...naging users creating user groups and specifying global default softkey settings Note You must be logged in as administrator to perform the tasks described in this chapter Topics This chapter covers the following topics Topic Page Accessing the Users Menu page 3 3 Managing IP Phone Users page 3 4 Adding User Accounts and Phones page 3 5 Adding a User Account page 3 10 Editing a User Account page 3...

Page 46: ...age 3 49 Editing a Group page 3 52 Deleting a Group page 3 53 Default Softkeys Users Menu page 3 54 Using the Default Softkeys Menu User Phone page 3 55 Softkey Types User Phone page 3 56 Adding a Default Softkey User Phone page 3 61 Editing a Default Softkey User Phone page 3 62 Deleting a Default Softkey User Phone page 3 62 Default Softkey Permissions User Phone page 3 63 Default Softkeys for E...

Page 47: ...sing the Users Menu 41 001190 02 Rev 01 Rel 1 2 3 3 Configuring Aastra IP Phone Accounts Accessing the Users Menu You configure Aastra IP phone accounts from the Users menu shown below Figure 3 1 Users Menu ...

Page 48: ...w information about the user phones MAC address SIP DID Number and Firmware Version Note As DECT 420d handsets do not have an associated MAC address a virtual MBU Handset identifier is used instead The AastraLink Pro 160 is designed to allow zero management for normal maintenance activities such as adding a new line to the system Most customers will prefer to allow users to register and manage the...

Page 49: ... button on the User List screen Note Adding users manually is provided as an alternative mechanism to the more usual method of auto discovery and user self registration It is primarily used when the Administrator prefers to disable phone registration Configuration Dialplan Settings Phone Registration and manually provision new IP phone users The following screen displays Figure 3 2 Add Users Scree...

Page 50: ...ro Default is disabled For information on the dial plan settings for a secondary phone on the AastraLink Pro see Secondary Non Aastra SIP Phones and Softclients on page 3 31 SLA Enabled Enables or disables the ability of this phone to participate in the Shared Line Appearance SLA feature If disabled the phone is accessible via PBX pool line dial plan only and SLA calls do not route to this phone D...

Page 51: ...Administrator Password Specifies the password set up for the User or Administrator Email Specifies the email address of the User or Administrator Account Type The Account Type defines the account type Administrator or User and associated privileges An administrator can configure use his own IP phone manage other IP phones users on the network and manage and maintain the AastraLink Pro 160 A user c...

Page 52: ...his field becomes read only Phone Firmware Version display only not editable Displays the current phone s User or Administrator firmware version currently installed and being used on the phone IP Address display only not editable Displays the current IP Address assigned to this phone User or Administrator used when the phone last registered to the AastraLink MAC Address not applicable when adding ...

Page 53: ...umber Specifies the SIP Direct Inward Dialing DID number to this IP phone A DID number is an individual telephone number assigned to this phone that allows an outside caller to dial directly from incoming SIP trunk calls to the users extension without having to route via the Operator or IVR menu system ...

Page 54: ... Rel 1 2 AastraLink Pro 160 Administrator Guide Adding a User Account Use the following procedure to add a user account and phone to your network AastraLink Web UI Step Action 1 Select Users User List 2 Click Add Phones The following screen displays ...

Page 55: ...placing a check mark in the Secondary Enabled check box Skip this step if the phone you are adding is an Aastra IP Phone and keep this field disabled For more information about adding secondary phones to your AastraLinnk Pro network see Secondary Non Aastra SIP Phones and Softclients on page 3 31 5 The SLA Enabled field is enabled by default Shared Line Appearance SLA is configured on a per FXO ba...

Page 56: ... is assigned extension 200 When entering an extension the default valid range is 200 through 499 or 2000 through 4999 but the exact range pertains to the First extension selection made by the administrator during the initial system configuration 8 In the First Name field enter the first name of the new User or Administrator 9 In the Last Name field enter the last name of the new User or Administra...

Page 57: ...ser Valid values are Aastra9143i Aastra9480i Aastra9480i CT Aastra6730i Aastra6731i Aastra6751i Aastra6753i Aastra6755i Aastra6757i Aastra6757i CT Aastra420d Default is Aastra9143i Note Before selecting the value Aastra420d you must add an MBU unit s to the AastraLink Pro using the Web UI at the location Configuration VoIP Mobility Base Units Once an MBU is registered the administrator can provisi...

Page 58: ...op down list shows the available handsets max 8 per MBU for all currently provisioned MBU 400 units and is used instead the of MAC address field for 420d phone model For more information about adding MBUs to your AastraLink network see Chapter 4 Mobility Base Units MBUs on page 4 97 18 In the SIP DID Number field enter the SIP DID number for this user s phone The DID number is the number that an o...

Page 59: ...red phones to change the identity of the user account associated with the phone For example the Administrator can edit the extension users name password etc The following illustration shows a User account that an Administrator can edit Figure 3 3 Edit Users Screen Reference Refer to the description of each field in the above illustration on page 3 6 ...

Page 60: ...Managing IP Phone Users 3 16 41 001190 02 Rev 01 Rel 1 2 AastraLink Pro 160 Administrator Guide Use the following procedure to edit a user account ...

Page 61: ...Managing IP Phone Users 41 001190 02 Rev 01 Rel 1 2 3 17 Configuring Aastra IP Phone Accounts AastraLink Web UI Step Action 1 Select Users User List ...

Page 62: ...h key types display for a User to select from The administrator is not restricted by the softkey subset defined in the Default Softkey Permissions and the target user account Softkey Permissions Administrators can therefore assign specific softkeys to a user which the user themselves is not permitted to modify For more information about setting key types on the phone see Configuring a User s Keys ...

Page 63: ...r is also the Operator click on the Operator check box The first IP phone registered with the AastraLink Pro 160 is registered as both an administrator and Operator by default 6 If you wish specify a line line 1 line 6 for this extension to use for all outgoing calls in the Outgoing Line field The default is Any line 7 Modify the MAC Address if required 8 Modify or delete the SIP DID Number if req...

Page 64: ...s to the the softkeys or programmable keys dependant on the User s phone model and or expansion modules keys on their IP Phone If applicable to their phone the softkeys programmble keys or expansion module tab displays when editing a User s account A softkey programmable key tab displays dependant on the User s phone model An expansion module tab displays if an expansion module is attached to the ...

Page 65: ...odel You can also change the default softkeys at the location Users Default Softkeys For more information about changing the default softkeys on a phone see Default Softkeys Users Menu on page 3 54 The Administrator can override a phones current softkey settings and reset it to the Default Softkeys template by clicking Reset to Defaults If applicable to the User s phone model or expansion module a...

Page 66: ... you to specify a key type for the key The key types in the list may vary depending on the User s model phone For more information about keys types on the User s phone see Softkey Types User Phone on page 3 56 The list of key types can be customized by the Administrator if required To customize the list of key types on the User s phone see Setting Softkey Permissions in the User Account User or Ad...

Page 67: ...ogrammable Keys or Expansion Module tab The tab that displays is dependant on the User s phone model you are editing 3 Click on an empty softkey 4 Select the Softkey Type from the pull down menu then click Save Notes 1 The key types that display in the list are dependant on the User s phone model 2 If you are configuring a Speeddial or BLF softkey you must also assign a label value to the softkey ...

Page 68: ...el 2 If you are configuring a Speeddial or BLF softkey you must also assign a label value to the softkey See Softkey Types User Phone on page 3 56 for more information AastraLink Web UI Step Action 1 Select Users User List select a user 2 Click on the Softkeys Top Softkeys Programmable Keys or Expansion Module tab The tab that displays is dependant on the User s phone model you are editing 3 Click...

Page 69: ...inistrator to select from when that User is configuring keys on their phone When an Administrator specifies these softkey permissions only the softkeys enabled on the Softkey Permission page will display on the User s phone for the user to select from when configuring softkeys Use the following procedure to set softkey permissions for an Administrator or User AastraLink Web UI Step Action 1 Select...

Page 70: ... in the Softkey Permissions page All softkeys are enabled by default To disable a softkey click on a box to uncheck it Available softkeys are dependant on the Model of the Administrator s or User s phone If you disable a softkey that softkey does not display in the Administrator s or User s softkey list 3 Click Save to save your changes AastraLink Web UI Step Action ...

Page 71: ...unts Deleting a User Account An administrator can delete a user account associated with a registered phone When you delete a User account all associated information is deleted from the AastraLink Pro For example the extension first name last name password etc Figure 3 4 Delete Users Screen ...

Page 72: ...on 1 Select Users User List 2 Click on the extension for the user account or accounts you want to edit Note You can select an individual user account or multiple user accounts 3 Click Delete 4 When prompted click Yes to confirm your action The user account s you deleted no longer appear in the User List 5 Click Save to save your changes Click here to select all user accounts ...

Page 73: ...can disable User accounts and other Administrator accounts The logged in Administrator cannot disable his own account nor the Operator account You can disable user accounts using the Web UI at the location Users User List select an existing user or click Add Phone General Use the following procedure to enable disable a User account AastraLink Web UI Step Action 1 Select Users User List select an e...

Page 74: ...n the Account Flags column In the above example the User Bob Jones extension 201 is diabled and does not display in the Corporate directory as shown below The Corporate Directory is located at My Phone Directory Corporate AastraLink Web UI Step Action Disabled displays for the applicable User in the User List User Bob Jones ext 201 does not display in the Corporate Directory ...

Page 75: ...ion e g 61200 and the password for registration is the users voicemail password Web UI login The dialplan line prefix for the secondary phone displays as 61 at the location Configuration Dialplan Settings as shown in the following illustration Note Secondary phones are intended to be used in conjunction with a primary Aastra SIP desk phone Therefore a secondary phone is disabled if the primary SIP...

Page 76: ...d is not listed in the dial by name directory By default the Private Extension feature is disabled You enable or disable private extensions at the location Users User List select an existing user or click Add Phone General Use the following procedure to configure a private extension AastraLink Web UI Step Action 1 Select Users User List select an existing user or click Add Phone General 2 The Priv...

Page 77: ...e User List page in the Account Type column In the above example extension 201 is enabled as private extension and does not display in the Corporate directory as shown below The Corporate Directory is located at My Phone Directory Corporate AastraLink Web UI Step Action Private displays for the applicable extension in the User List Extension 201 does not display in the Corporate Directory ...

Page 78: ...e must be separated by a comma Each MAC address must be in colon separated format for example 54 43 4F 6E 11 B3 Applicable phone types include The following is an example of a CSV file that you can upload to the AastraLink Pro 160 200 James Test 12345 00 08 5D 03 CF 60 Aastra9480i 201 James MBU1 12345 02 08 7B 01 03 D5 Aastra420d Note The AastraLink Pro does not support secondary non Aastra IP Pho...

Page 79: ...IP Phone Users 41 001190 02 Rev 01 Rel 1 2 3 35 Configuring Aastra IP Phone Accounts Use the following procedure to upload a user list to the AastraLink Pro AastraLink Web UI Step Action 1 Select Users User List ...

Page 80: ...ays 3 Enter the name of the csv file that contains the User List information or click Browse to navigate to the location where the csv file is stored Note The file must be in the format Extension First Name Last Name Password MAC Phone Type 4 Click Upload File to upload the User List information to the AastraLink Pro AastraLink Web UI Step Action ...

Page 81: ...et to indicate that the MAC address is locally administered XX becomes the hex representation of the MBU that the handset is registered to YY becomes the hex representation of the handset ID ZZ is the real value final octet of the owning MBU Note A Locally Administered address is an IEEE 802 3 EUI 64 MAC which has the second least significant bit of the most significant byte set to 1 For this purp...

Page 82: ...e Each IP phone may be a member of zero or more groups and can overlap between multiple separate groups for example groups may have different membership lists with or without any users common between two specific groups The only provisioning restriction is that each group must have at least one IP phone as a member at all times You can use your keypad on the phone to dial a specific group For Pagi...

Page 83: ...s the VoIP equivalent of the Overhead Paging port see Chapter 4 Configuring Overhead Paging on page 4 49 and shares the password configured for that feature Note If the incoming Barge in setting is disabled or the incoming Auto Answer is disabled on the phone the page does not go to the speakerphone Dial Plan for Ring Groups AastraLink Pro 160 dialplan provides access to Ring Groups using the 65 p...

Page 84: ...members of the facility Similarly calls to a ring group cannot be transferred to another ring group only direct dial extensions can receive call transfers from a ring group For example IF THEN Extension 200 is listed as a member of group 651 Extension 200 has call forward set to extension 201 AND extension 200 is a member of group 651 Extension 200 has call forward set to extension 201 AND neither...

Page 85: ...ebUI AastraLink automatically prepends the 66 digits to the groups s extension to create a virtual extension number For example creating a Paging Group 111 will automatically prefix 66 so that the dial plan entry becomes 66111 For more information about dial plans and for a table of dial plan numbers see Chapter 4 Table 4 1 AastraLink Pro 160 Dialplan on page 4 40 Note DECT handsets 420d and FXS p...

Page 86: ...l a Group s virtual extension it is necessary to dial the 65 Ring Group or 66 Paging Group before the virtual extension number For example if a Ring Group s virtual extension is 10 the group can be reached by dialling 6510 from a SIP phone the IVR etc An example for a name dialling could be 65 PIZZA with the corresponding virtual extension of PIZZA being 74992 In the illustration below a Ring Grou...

Page 87: ... the Group Note For more information about assigning extension numbers see the section Virtual Extension Numbers for Ring and Paging Groups on page 42 Password optional Specifies the PIN access to a Paging Group or the password for voicemail on a Ring Group Voicemail Notification Not applicable to Paging Groups Specifies whether or not an email is sent to the Ring Group to notify of a voicemail th...

Page 88: ...call Valid values are 1 through 6 Default is 1 Note Transfer of the call is based on the setting of the Transfer to parameter Transfer to Not applicable to Paging Groups Specifies where the incoming call is transferred to if there is no answer or if there is a busy signal on the Ring Group s phones Valid values are None default Extension Voicemail Auto Attendant Note If you choose extension you mu...

Page 89: ...pattern heard by the called party before they pick up the call The IP phones use the following Bellcore specified tones by default Ring Tone Pattern Note Distinctive ring tones apply to SIP extensions only Any 420d or SIP phones in a Ring Group receive standard ring tone Call Criteria Bellcore Tones internal calls Bellcore dr2 external calls Bellcore dr3 calls with contact list Bellcore dr4 calls ...

Page 90: ...ent 2s On 4s Off 1800 3600 2000 4000 2200 4400 Bellcore dr2 2 Ringing Silent Ringing Silent Long Long Long 630 315 630 3475 800 400 800 4000 1025 525 1025 4400 Bellcore dr3 3 Ringing Silent Ringing Silent Ringing Silent Short Short Long 315 145 315 145 630 2975 400 200 400 200 800 4000 525 525 525 525 1025 4400 Bellcore dr4 4 Ringing Silent Ringing Silent Ringing Silent Short Long Short 200 145 80...

Page 91: ...a configured Ring Group In the illustration above a Ring Group named Support is defined with three members Extension 200 John Smith Extension 201 Bob Jones Extension 202 Dan Whyte The Ring Group s Extension is 5200 Voicemail Notification is set for Email Distinctive Ring is set for Pattern 3 Ring Before Transfer is set to 2 and Transfer to is set to Voicemail ...

Page 92: ...g for at least 2 rings with a specific ring pattern identified for Support If the incoming call is not answered within 2 rings the call is transferred to voicemail so the caller can leave a message An email notification of the voicemail is also sent to all three members email addresses defined at the location My Phone Preferences Example of a Paging Group The following illustration shows an exampl...

Page 93: ... phone s keypad Adding a Group Use the following procedure to add a new Group AastraLink Web UI Step Action For Ring Groups and Paging Groups 1 Select Users Groups 2 Click Add Group 3 In the Type field select the type of group you want to add Groups types are Ring Group Paging Group 4 Specify a name for the group in the Name field For example Sales 5 Specify a group extension for the group in the ...

Page 94: ...cemail notifications are sent to the individual email address for each member of the Ring Group configured at the location My Phone Preferences 8 Select the distinctive ring pattern you want to apply to this Ring Group in the Distinctive Ring field Valid values are None default Tone 1 Pattern 1 Tone 2 Pattern 2 Tone 3 Pattern 3 Tone 4 Pattern 4 Tone 5 Note For more information about ring tone patt...

Page 95: ...Paging and Intercom Options on page 4 50 11 If you set the Transfer To field to Extension then specify the extension to which incoming calls should be transferred in the Transfer Number field For example 200 John Smith For Ring Groups and Paging Groups 12 In the Group Membership field do one of the following actions To add individual users to the group click on the user name then click to move the...

Page 96: ...ng Group or Paging Group that you want to edit 3 Edit the Group parameters as necessary To add or delete user group members do one of the following actions To add individual users to the group click on the user name then click to move the user from the Available list to the Members list To delete individual users from the group click on the user name then click to remove the user from the Members ...

Page 97: ...ion about using the the XML Paging feature on the phone see your AastraLink Pro 160 Users Guide AastraLink Web UI Step Action 1 Select Users Groups 2 Click on the checkbox s for the group Ring Group or Paging Group that you want to delete 3 Click Delete Selected Groups 4 When prompted click Yes to confirm your action The group you deleted no longer appears on the group list ...

Page 98: ...nk Pro 160 Administrator Guide Default Softkeys Users Menu You configure softkey default settings from the Users Default Softkeys menu Figure 3 5 Default Softkeys Menu Shows which model Aastra IP phone s Empty softkeys are not yet configured you are currently configuring ...

Page 99: ...ministrator defines are applied only to the model phone you are configuring The Default Softkeys menu lists all Aastra phone s models that may be connected to your AastraLink network and the default softkeys currently configured for each phone model If you click on the tab for a specific phone the menu changes to show the current softkey configuration for that model phone For some model phones cer...

Page 100: ...configuring there are several different types of softkeys available for you to configure for the IP phones on your network Each softkey type performs a different function On the AastraLink Web UI you can configure softkeys for the administrator phone and the user phones Softkeys are organized by type into the following categories Call Settings Softkeys used to specify how inbound outbound calls ar...

Page 101: ... each softkey type function label and value where applicable Softkey Type Function Label Value Speed Dial Allows you to dial a phone number extension using a softkey The name of the person you want to speeddial For example Dan Jones The phone number or ext to speeddial For example 285 Do Not Disturb Stops your IP phone from ringing when an incoming call is received n a n a Call Forward Allows you ...

Page 102: ...te changes busy idle and ringing When you configure a BLF softkey an indicator either an icon or a LED displays on your IP phone next to the softkey The icon shows whether the extension you are monitoring is busy on the phone or idle Refer to the AastraLink IP Phone User s Guide for instructions on how to monitor calls using BLF softkeys Note It is not recommended to use BLF in the default softkey...

Page 103: ...ovisioned by the AastraLink Pro 160 n a n a Transfer Allows you to transfer a call to another extension Note Consultative transfer and blind transfer are supported for calls to SIP extensions consultative transfer is supported for calls to ring groups n a n a Conference Allows you to set up a conference call between two or more active calls n a n a Intercom Allows you to connect with a remote exte...

Page 104: ...lay Pickup Call Park Call Directory Displays the Directory list From the Directory list you can Access your Personal directory Access the Corporate directory Search for a contact in either directory Voicemail Allows you to connect to Visual Voicemail When you press the Vmail softkey the Visual Voicemail menu appears on your Phone UI After you login to your voicemail account you can view details ab...

Page 105: ...lows an operator user to monitor an external device such as a locked entrance door and use a softkey to change the status of the device unlock the door when an alarm is triggered To configure a Relay for your IP phone see Configuring Push Button Trigger Input or Relay Output on page 4 12 AastraLink Web UI Step Action 1 Select Users Default SoftKeys 2 Click on the tab for the model Aastra IP phones...

Page 106: ...Link Web UI Step Action 1 Select Users Default Softkeys 2 Click on the tab for the model Aastra IP phones you are configuring 3 Click on the softkey you want to edit 4 Select a different Softkey Type from the pull down menu 5 Click Save to save your changes The Default Softkeys menu updates to reflect your changes AastraLink Web UI Step Action 1 Select Users Default SoftKeys 2 Click on the tab for...

Page 107: ... page will display on the User s phone for the user to select from when configuring softkeys Use the following procedure to set default softkey permissions for a User s phone AastraLink Web UI Step Action 1 Select Users Default Softkey Permissions 2 The default softkeys on a User s phone display in this Default Softkey Permissions page All softkeys are enabled by default To disable a softkey click...

Page 108: ...e 3 62 In addition you can use the Web UI to download the corporate directory and quickly configure speeddial softkeys on the module as described in the following procedure AastraLink Web UI Step Action 1 Select Users Default Softkeys Expansion Module 1 Note The AastraLink Pro 160 supports only one expansion module per phone 2 Click Corporate Directory The AastraLink begins to download and configu...

Page 109: ...ettings Use the following procedure to set the default softkeys back to their original factory default settings AastraLink Web UI Step Action 1 Select Users Default SoftKeys 2 Select which model Aastra IP phones you are configuring from the Phone Type pull down menu 3 Click Reset to Defaults The original default softkey settings are restored ...

Page 110: ...Default Softkeys Users Menu 3 66 41 001190 02 Rev 01 Rel 1 2 AastraLink Pro 160 Administrator Guide ...

Page 111: ...aLink Pro 160 manually see Appendix Topics This chapter covers the following topics Topic Page Accessing the Configuration Menu page 4 3 Configuring System Settings page 4 4 Specifying Regional Settings page 4 6 Specifying the Date and Time page 4 10 Configuring the Music On Hold Option page 4 11 Configuring Push Button Trigger Input or Relay Output page 4 12 Configuring Visual Voicemail Settings ...

Page 112: ...s page 4 53 Configuring an Emergency Dial Plan page 4 54 Configuring Barred Numbers page 4 55 Configuring FXO Lines page 4 57 Configuring FXO Lines for Shared Line Appearance SLA page 4 60 Configuring Abbreviations page 4 67 Configuring VoIP Settings page 4 74 SIP Trunking page 4 76 SIP Direct Inward Dialing DID page 4 86 AastraLink Trunking page 4 89 Mobility Base Units MBUs page 4 97 Configuring...

Page 113: ... 4 3 Configuring AastraLink Pro 160 System and Network Parameters Accessing the Configuration Menu You configure all system and network parameters for the AastraLink Pro 160 from the Configuration menu shown below Figure 4 1 AastraLink Web UI Configuration Menu ...

Page 114: ... on hold Relay Push Button Allows you to configure the settings on the AastraLink Pro if you are using a relay push button in your facility The default relay extension is 6100 You can set relay delay push button alert text use the default announcement or record or upload a new announcement send a message to the phone or send a message to email Voicemail Allows you to set the maximum duration allow...

Page 115: ...ured and the greenfield configuration via the Administrator TUI is re enabled for the next phone to register This feature is intended for the use of resellers for the pre configuration staging of an AastraLink system prior to shipping to end customer site Please contact Aastra Customer Support for additional information regarding the specific use of this pre configuration administrator login facil...

Page 116: ...uration System Settings Regional Settings 2 Set Location to the country where you installed the AastraLink Pro 160 Default is None Valid values are None default Canada United States Mexico Notes 1 The use of None is not supported A valid country must be set during initial greenfield configuration 2 If you change the country setting for this parameter the FXO Auto Tuning feature must be initiated t...

Page 117: ...onfiguring AastraLink Pro 160 System and Network Parameters 3 The Time Zone field is disabled by default until you select a country in Step 2 Select a Time Zone that maps to your location Default is Select a country Valid values are AastraLink Web UI Step Action ...

Page 118: ...re 5 Specify the Time Format Default is 12 hour Valid values are 12 hour 24 hour 6 Specify the default AastraLink Pro 160 system Language Valid values are English default French Spanish The language you specify here is the default language used for all text displayed on the IP phones as well as the default voicemail and auto attendant menu language for all callers AastraLink Web UI Step Action ...

Page 119: ...I phone language preferences click on any of the following parameters Only the system language set by the administrator during initial greenfield configuration is enabled by default Support English Support French Support Spanish Note Adding additional languages may require the IP phones to reboot in order to download the new language pack 8 Click Save to save your changes AastraLink Web UI Step Ac...

Page 120: ... from the Internet global time servers pool ntp org If Internet access is not available then use the following procedure to manually set the date and time for your AastraLink Pro 160 AastraLink Web UI Step Action 1 Select Configuration System Set Date Time 2 In the Date field specify the date that the AastraLink Pro displays on the IP phones in your network 3 In the Time field specify the time tha...

Page 121: ...ce can either be a WAV file or a direct connection between the AastraLink Pro 160 Music on Hold stereo jack located on the back of the device and an audio device CD player AastraLink Web UI Step Action 1 Select Configuration System Music on Hold 2 In the Source field specify the source of the Music on Hold either an audio file or a direct connection line in between the AastraLink device and an aud...

Page 122: ...ssage and or an audio message to the IP phone that you specify Note There is no default action configured for Push Button Trigger If you wish you can configure a custom text message and a custom audio message using the AastraLink Web UI For example you may want to send a text or audio message that says Motion Sensors Activated to your IP phone Relay Output To enable the relay feature you connect a...

Page 123: ...nce doorbell to the Push Button Trigger and the locked entrance door to the Relay I O port When the doorbell is pressed the Aastralink sends a message to the Operator IP phone that someone is requesting entrance into the building The Operator can then unlock the door by pressing the Relay softkey on the IP phone Use the following procedure to configure the Trigger or Relay features AastraLink Web ...

Page 124: ...essage Your IP phone rings Follow the instructions as prompted by your IP phone to record and save a new message 5 optional You can upload a message announcement by clicking Browse to go to the location where your message announcement is stored This file must be a wav file Upload the file to the AastraLink Pro 6 Specify how you want to be notified when the trigger is activated as follows To be not...

Page 125: ...o specify a maximum length duration in seconds for a voicemail message enter a value in the Max Duration field The default is 180 seconds maximum length for each voice message after which the caller is disconnected automatically 3 To specify a maximum number of voicemail messages saved by any user enter a value in the Max Messages field The default is 100 messages per voice mailbox after which inc...

Page 126: ...t is calculated by measuring the current free space of the CF card subtracting 100MB required for working space by system upgrade logs and backups and calculating a percentage of the free voicemail capacity compared to the total size for all voicemail currently stored When this voicemail storage reaches 100 no new voicemails are recorded until users delete some messages from their mailboxes ...

Page 127: ...uning Wizard DO NOT rely on manual settings made on this page for normal system use FXO tuning is recommended for all systems at installation time in order to tune the AastraLink to match the telephone line minimizing echo and maximizing the audio quality Note After upgrading your AastraLink Pro and logging in for the first time after the upgrade the Administrator Web UI login prompts you to optio...

Page 128: ...ink Web UI Step Action 1 Select Configuration FXO Tuning To run the FXO Auto Tuning Wizard 2 Click the Auto Tuning button The Tuning Wizard automatically adjusts the FXO line hybrid parameters for best balance with your telephone network lines This process may take up to 15 minutes to complete but usually less Note You can cancel the Automatic Tuning Wizard any time by clicking the Abort button du...

Page 129: ...c range is configured the receive range is automatically balanced accordingly so that the overall gain from the FXO network to pulse code modulation PCM remains within the normal target value for the appropriate country Valid settings are Standard 3dB Full 0dB Extended 3dB 5 The Line Interface and Line Profile parameters are read only fields These fields are updated by the Auto Tuning Wizard if re...

Page 130: ... Note Aastra recommends you DO NOT change the default setting for this parameter because of FCC regulatory compliances 8 Specify the decibels to use for power when Real Time Transport Protocol RTP is sent FROM the line in the Line to RTP Power dB field This gain parameter is used to adjust the incoming audio level for example signal amplification or attenuation Valid range is 6 dB to 14 dB Default...

Page 131: ... or disable Dynamic Host Configuration Protocol DHCP and specific Domain Name Servers DNS 1 and 2 Local Services Allows you to specify local services on the AastraLink Pro such as enable or disable remote office and UPnP specify an external gateway IP and specify Hypertext Transport Protocol HTTP Session Initiation Protocol SIP and Real Time Transport Protocol RTP parameters External Services Allo...

Page 132: ...aLink Pro 160 in order to make the device easily identifiable on your network The hostname can be up to 10 characters maximum no spaces or special characters allowed For example Aastra_1 is a valid hostname Aastra 1 is not valid spaces are not allowed Note If you change the hostname of your AastraLink Pro 160 device then you have to reboot the IP phones in order to connect to the new hostname on y...

Page 133: ...request at boot time the AastraLink falls back to using ZeroConf link local IP addressing IP Address required if DHCP is disabled IP Address you specify for your AastraLink Pro 160 if DHCP is disabled Subnet Mask required if DHCP is disabled Subnet Mask you specify for your AastraLink Pro 160 if DHCP is disabled Gateway required if DHCP is disabled Default Gateway IP Address you specify for your A...

Page 134: ...edit local network settings for the AastraLink Pro 160 AastraLink Web UI Step Action 1 Select Configuration Network Local Network 2 To specify a new host name for your AastraLink Pro 160 enter a new name in the Host Name field For example AL_bldg1 3 To specify a Domain name enter the name in the Domain field in dotted decimal format ...

Page 135: ...cally configure the following networking parameters IP Address Set to a valid IP address Subnet Mask Set to a valid Subnet Mask address Gateway Set to a valid Gateway IP address DNS Server 1 Set to the IP address of DNS server 1 DNS Server 2 Set to the IP address of DNS server 2 5 Click Save to save your changes Note You must reboot your AastraLink Pro 160 in order for these network parameter chan...

Page 136: ... 001190 02 Rev 01 Rel 1 2 AastraLink Pro 160 Administrator Guide Editing Local Service Settings You configure AastraLink Pro 160 local service settings from the Configuration Local Services menu shown below Figure 4 3 Local Services Menu ...

Page 137: ...hat connect to the AastraLink using a UPnP router Enabling UPnP Set UPnP to enable only if all of the following conditions are true The AastraLink is installed behind a UPnP capable router The UPnP protocol is enabled and operating correctly on the router The router is a model brand supported by the AastraLink for UPnP Note UPnP support and compatibility varies depending on the implementation used...

Page 138: ...not enabled but remote office is enabled you must manually enter the IP address FQDN or DNS hostname of the public network HTTP Port Start Specifies the public network HTTP port on the router that the AastraLink uses to communicate with the remote IP phones Default is 51510 This port must be forwarded to port 9600 on the AastraLink from the public external side of the Internet gateway router Doing...

Page 139: ...nal side of the network to the AastraLink is the single port specified in the HTTP Port Start field If you disable UPnP then HTTP Port Range is automatically disabled as well SIP Port Start Specifies the base port number for SIP connections default 5060 This port must be forwarded to the AastraLink from the public external side of the Internet gateway router for SIP trunk and remote office calls t...

Page 140: ...e Internet gateway router for SIP trunk and remote office calls to succeed If UPnP is enabled then port forwarding is attempted automatically see the RTP Port Range parameter RTP Port Range Specifies the RTP port range offset from the RTP Port Start used to support the voice path for remote office IP phones and SIP trunk calls Default is 300 UPnP will attempt to allocate and forward the number of ...

Page 141: ...k All ports for RTP must be contiguous Configuring Remote Office Support If you are installing and supporting Aastra IP phones at a remote site for example a home office you need to enable remote office support on the AastraLink Pro 160 Note the following information about configuring remote office support The procedure for configuring remote office support varies slightly depending on whether or ...

Page 142: ...port AastraLink Web UI Step Action 1 Select Configuration Network Local Services 2 The Remote Office field is disabled by default To enable remote office support set Remote Office to On 3 The UPnP field is disabled by default Set UPnP to Off or On as required by your specific network configuration See the UPnP parameter description on page page 4 27 for more information ...

Page 143: ... UPnP specify any other required Local Services parameters as described on page 4 28 Default values for each field are as follows External Gateway IP blank HTTP Port Start 51510 HTTP Port Range 100 SIP Registration Expiration 120 seconds RTP Port Start 3000 RTP Port Range 300 RTP RTCP Port Count 20 5 Click on Save to save your changes AastraLink Web UI Step Action ...

Page 144: ...rements administrators can configure external services for the AastraLink Pro 160 The External services parameters you can specify for the AastraLink Pro 160 include NTP Address The Network Time Protocol NTP pool is a collection of networked time servers that provide the accurate time to other computers on IP networks By default this parameter is set to pool ntp org ...

Page 145: ...P relay server must be correctly configured to permit incoming email traffic from the AastraLink Pro 160 to be forwarded through the relay to the end users SMTP Relay Port The SMTP Relay Port is the port that handles SMTP traffic to from the relay server Valid ports you can select from are Mail Transfer Agent MTA port 25 for RFC 2822 authentication default Mail User Agent MTU port 587 for RFC 2476...

Page 146: ...SMTP Account specifies the FROM email address used for sending SMTP email For example myaccount myisp com Use the following procedure to configure External services AastraLink Web UI Step Action 1 Select Users Network External Services 2 Specify a Network Time Protocol NTP Address in the NTP Address field For example pool ntp org 3 To use an external SMTP relay server specify the IP address or FQD...

Page 147: ... SMTP fields as required 4 Select the SMTP relay port that handles SMTP traffic on the SMTP server in the SMTP Relay Port field Valid values are MTA port 25 default MUA port 587 Server Authentication Requirement 5 If your network server requires authentication enable the field Server requires authentication by checking the box Disable this feature by unchecking the box 6 If Server requires authent...

Page 148: ...ach a particular telephone number The default dialing plan for the AastraLink Pro 160 is 3 digits starting with extension 200 administrator Users are assigned extensions 201 202 etc Note The Administrator can select an alternative 3 digit or 4 digit dialplan and first extension when initially configuring the system from the administrator phone TUI This cannot be changed after the user phones have ...

Page 149: ...ialing emergency numbers on the current phone Barred Numbers for outgoing calls only Allows you to specify numbers that are blocked PSTN numbers that cannot be dialed from the AastraLink Pro 160 FXO Lines Allows you to specify where incoming calls on individual FXO lines up to 6 lines get routed to This tab also allows you to specify for a Shared Line Appearance SLA line how many rings the phone p...

Page 150: ...tual extension 4 virtual extension 5 9 Unused 2 Meetme Extn 3 Meetme Extn 4 Meetme Extn 5 Call Ring Groups 6 Paging Intercom Groups 7 Call parking 8 Unused 9 Unused 6000 Overhead paging 6001 Activate Relay 6010 FAX Phone A 6011 FAX Phone B 6012 FAX A B Auto selection 6100 Auto attendant IVR 6101 Voicemail 6102 Conference Moderator 612xxx Secondary SIP phones 613xxx Secondary SIP phones 614xxx Seco...

Page 151: ...x of extension xxx AastraLink Web UI Step Action 1 Select Configuration Dial Plan Settings 2 Set the Phone Registration field to one of the following options On default Allows new IP phones to register with the AastraLink Pro 160 Off Prevents new phones from registering with the AastraLink Pro 160 3 The Secondary Line Prefix is the dial plan prefix of 61 reserved for Secondary SIP phones This numb...

Page 152: ...dial there is no dial tone Valid values are any configured phone extension in your network or None 9 The FXO Line Prefix field is the dial plan prefix of 9 used to dial out over an FXO line for external PSTN calls This field is read only For more information about this prefix see the Dial Plan Table on page 4 40 10 The SIP Trunk Prefix field is the dial plan prefix of 8 used to dial out over an ex...

Page 153: ...ccess on SIP phones admin login on the MBU 400 webui and as the system default account admin prior to the local system administrator first registering and configuring the system from their SIP phone The first 4 digits of this password are also used for 420d handset VoIP and system settings menu Warning Changing the phones administrator password may result in all phones rebooting to accept the chan...

Page 154: ... Intercom features on the AastraLink Allow Barge In Default is Off Play Warning Tone Default is On Microphone Mute Default is On Auto Answer Default is On Paging Mode for Icom Key Default is Off For more information about these settings see Configuring Paging and Intercom Options on page 4 50 18 Click Save to save your changes AastraLink Web UI Step Action ...

Page 155: ...d by V 21 a rapidly alternating sequence of short tones using frequency shift keying The Auto FAX feature uses a Digital Signal Processor on AastraLink Pro model 160 hardware to listen for V 21 negotiation and CNG FAX calling tones If either of these FAX tones is detected while the auto attendant main menu is answering the call the Auto FAX feature dials the number 6012 into the IVR s digit collec...

Page 156: ...group the IVR menu is not reached by the incoming call therefore the Auto FAX functionality cannot occur In this case it is necessary for the person who answers the FAX call and hears the CNG tone to perform the routing manually This can be done simply by using the phone s Transfer key Xfer to transfer the call to extension 6012 allowing Auto FAX to then handle the call routing to FXS A or Busy to...

Page 157: ...l Plan for Auto Fax on page 4 45 Configuring FXO Lines for Manually Forwarding Auto Fax The AastraLink Pro 160 allows you to connect FAX machine s to the FXS ports on the rear panel to send and receive fascimile communications A FAX machine connected to either FXS port can send outgoing faxes using the standard AastraLink Pro dialplan i e 9 for outbound FXO line For incoming FAX calls the Auto FAX...

Page 158: ...on Dial Plan FXO Lines 2 Select a line from Line 1 through Line 6 3 In the Line x forwards to field choose where you want incoming FAX calls to get fowarded Valid values are SLA Operator FXS A FXS B phone number or extension number Note Any configured setting other than Default will override the auto attendant setting at the location Configuration Auto Attendant Settings All incoming fax calls are...

Page 159: ...gh the Auto Attendant and specifies the correct password as described in the following procedure For information about configuring Paging Groups see Chapter 3 the section Ring Groups and Paging Groups on page 3 38 AastraLink Web UI Step Action 1 Select Configuration Dial Plan 2 Specify the password PIN IP phone users enter to access overhead paging in the Overhead Paging PIN field For example ente...

Page 160: ...Warning Tone Enables or disables the warning tone to be heard before a page or an intercom call on the phone Microphone Mute Enables or disable the speakerphone to mute when a page or an intercom call is received by the phone Auto Answer Enables or disables automatic answering of an intercom call by the phone If disabled icom will be treated as a normal incoming call Paging Mode for Icom Key Enabl...

Page 161: ...wing procedure to configure Paging and Intercom options if required This procedures assumes a Paging Group has already been added to the AastraLink Pro AastraLink Web UI Step Action Paging and Intercom options for Paging Groups 1 After adding a Paging Group using the procedure in Chapter 3 the section Adding a Group on page 3 49 select Configuration Dial Plan Settings Paging and Icom Options ...

Page 162: ...able or disable the following options by clicking in the On enable or Off disable field Allow Barge In Default is Off Play Warning Tone Default is On Microphone Mute Default is On Auto Answer Default is On Paging Mode for Icom Key Default is Off 3 Click Save to save your changes AastraLink Web UI Step Action ...

Page 163: ...ge becomes moderator automatically If calling from another extension or externally the user may authenticate his her voicemail credentials to become moderator More than one moderator login is permitted in a conference if no moderator exists i e all moderators leave the conference the conference is terminated When a moderator dials into a conference from a phone other than the his her own phone the...

Page 164: ...m country to country It is typically a three digit number so that it can be easily remembered and dialed quickly Some countries have a different emergency number for each of the different emergency services or may have additional numbers for contacting regional locality specific emergency services You can specify the digits to dial on the IP phone for contacting emergency services Once you specify...

Page 165: ...s allows flexible and secure provisioning rules to be enforced for toll bypass i e local PSTN breakout as if the remote system had dialed the number directly from the local system To bar a specific number simply add the number to the barred numbers list To bar a specific number pattern you use the following format barred number For example to block 800 number calls you add 800 to the barred number...

Page 166: ...umber Use the following procedure to delete a barred number from the AastraLink Pro 160 barred number list AastraLink Web UI Step Action 1 Select Configuration Dial Plan Barred Numbers 2 Click Add Barred Number 3 Specify a phone number or pattern of numbers to add to Barred Numbers list then click Add The Barred Numbers list updates to display the number you specified AastraLink Web UI Step Action...

Page 167: ...ming call Note This feature also allows you to provision FXO lines regardless of the line state i e even if there is no FXO line voltage to enable for FXO loopback door entry phone use FXO Line Destinations Description Default Sends incoming calls according to the configured incoming call route on the Auto Attendant page SLA Shared Line Appearance Sends the incoming call to the Shared Line Appeara...

Page 168: ...re the FXO lines using the Web UI at the location Configuration Dial Plan FXO Lines Configuring FXO Lines for Incoming Calls Use the following procedure to configure the FXO Lines to answer incoming calls AastraLink Web UI Step Action 1 Select Configuration Dial Plan FXO Lines 2 Select a line from Line 1 through Line 6 ...

Page 169: ...ansfer field select the number of rings you want the destination phone to ring before transferring the incoming call Valid values are forever destination phone rings until the line is picked up or the line goes to voicemail 1 phone rings once then the call is transferred 2 phone rings two times then the call is transferred 3 phone rings three times then the call is transferred 4 phone rings four t...

Page 170: ... supported on all Aastra SIP phone models except 420d DECT handsets and 51i SIP phones and uses a visual indication to show the line state idle ringing in use hold Indications are provided via the LED on a line hard key L1 L2 etc LCD on a soft key or LED on a programmable key The state of the line busy ringing or hold is shown by the flashing state of the LED or icon indicator for hard keys the co...

Page 171: ...raLink Pro SLA is configurable on a per FXO basis on the AastraLink Pro When no FXOs are configured as SLA all 6 FXO ports perform the PBX dial plan operation as outlined in Release 1 1 of the AastraLink Pro Any FXO ports not allocated for SLA use are available for processing PBX calls and for Pool outgoing calls A configurable timer allows SLA incoming calls to overflow to PBX dial plan routing a...

Page 172: ...1i 6753i in the phone configuration when it is in the idle state SLA Supported Phone Models FXO 1 FXO 2 FXO 3 FXO 4 FXO 5 FXO 6 Mapping To AastraLink Pro 9480i 9480iCT base L1 L2 L3 L4 Softkey L5 Softkey L6 9143i L1 L2 L3 Softkey L4 6757i 6757iCT base L1 L2 L3 L4 Softkey L5 Softkey L6 CT handset As base As base As base As base As base As base 6755i L1 L2 L3 L4 Softkey L5 Softkey L6 6753i L1 L2 L3 ...

Page 173: ... placed on hold the line indicator flashes slowly For hard line keys L1 L2 etc it will show green on the holding phone red on all other phones Any phone can pickup a call from the held state Configuring SLA on the AastraLink Use the following procedure to configure SLA on the AastraLink Pro AastraLink Web UI Step Action 1 Select Configuration Dial Plan FXO Lines 2 Select a line from Line 1 through...

Page 174: ...l SLA Memberships By default All existing SIP phones and any new SIP phones added to the system use the shared line FXO configuration if it is enabled on the AastraLink Phones can be individually removed from the SLA feature by editing the phone in the Administrator s Web UI user list and toggling the SLA Enabled option SLA toggle ...

Page 175: ...ed and specific features on the phone are used for example redial speeddial transfer the User must specifically direct the feature to use the SLA line for the feature to work in that mode The features affected by SLA include Redial list Speed dial softkey 3 way conference Call transfer Note If you enable the SLA feature on the AastraLink Phone Xfer is not supported for SLA lines Redial and Speed d...

Page 176: ... used in both modes press L1 and then press the Speeddial key 3 Way Conference Conferencing can be initiated for Pool or SLA incoming calls but the target of the conference the third party being invited to join the call can only be a Poll line or local extension SLA lines cannot be the invitee of a 3 way conference call Call Transfer The transfer Xfer key is a Pool line only feature and does not o...

Page 177: ...ctive system wide speed dial or shortcut dialling method and allows for exceptions to other features such as barred numbers to be provisioned The AastraLink automatically dedicates the prefix 1 for abbreviated numbers in the dialing plan The abbreviated number that you set must be two digits and is limited to 100 numbers 00 to 99 This abbreviated number is a virtual extension which is entirely sep...

Page 178: ... extension associated with the sales office Examples of Abbreviated Number Configurations The following examples illustrate the configuration of abbreviated numbers Example 1 The first illustration below shows call barring as 91 so that external long distance is blocked The second illustration shows an abbreviation of 1 20 added which routes to phone number 7165300 so that users can still dial out...

Page 179: ...t illustration shows an abbreviation of 1 10 added which routes to phone number 7165300 This is an inter office AastraLink trunk call to call group 300 using AastraLink trunk number 1 This is accessing the Sales team using an AastraLink at another location Abbreviated Number of 1 20 for Pizza Parlor Abbreviated Number of 1 10 for Sales Office ...

Page 180: ...Configuring Dial Plan Settings 4 70 41 001190 02 Rev 01 Rel 1 2 AastraLink Pro 160 Administrator Guide User Group of 65 300 ...

Page 181: ...reviation field specify a two digit number that the AastraLink dials as a shortcut prior to a user dialing an outgoing number Valid values must be between 00 and 99 Note The AastraLink automatically prepends 1 to the abbreviated number you specify 4 In the Number field specify an extension or an outside phone number up to 20 digits for the AastraLink to dial when using the specified abbreviated nu...

Page 182: ...iated Numbers Use the following procedure to edit an abbreviated number AastraLink Web UI Step Action 1 Select Configuration Dial Plan Abbreviations 2 In the Abbreviation column click on the abbreviated number you want to edit 3 Edit the Abbreviation Number and Description as required 4 Click Save to save your changes ...

Page 183: ... number AastraLink Web UI Step Action 1 Select Configuration Dial Plan Abbreviations 2 In the Abbreviation column place a check mark in the box for the abbreviated number you want to delete 3 Click Delete Selected Abbreviations button The following prompt displays Are you sure you want to delete the selected item 4 Click Yes to delete the abbreviated number and the associated phone number and desc...

Page 184: ...4 41 001190 02 Rev 01 Rel 1 2 AastraLink Pro 160 Administrator Guide Configuring VoIP Settings You configure AastraLink Pro 160 Voice over IP VoIP settings from the Configuration VoIP menu shown below Figure 4 6 Voice Over IP Menu ...

Page 185: ...to 10 SIP trunks for your network SIP DIDs Allows you to specify SIP Direct Inward Dialing DID prefixes for SIP trunks Direct Inward Dialing DID is a service of a local phone company that provides a block of telephone numbers for calling into a company s private branch exchange PBX system AastraLink Trunks Allows you to specify AastraLink trunking to support internetworking between Aastra IP phone...

Page 186: ... internetworking between your Aastra IP phones and the SIP devices on a VoIP service provider network On the AastraLink Pro you can configure up to 10 SIP trunks for your network See Figure 4 6 Note When you enable SIP trunking note the following important information You can configure up to 10 SIP trunks between your AastraLink Pro 160 IP phone network and a service provider network Depending on ...

Page 187: ...and number CLID when an incoming SIP call is received on a registered trunk using the FROM address received in the header of the SIP message The CLID is also stored in the call detail records CDR logs Outgoing SIP trunk calls Call routing The AastraLink Pro 160 default prefix for outbound SIP trunk calls is set to 8 When Aastralink Pro users make a call they dial the following prefix digit access ...

Page 188: ...and number CLID in the FROM address of the SIP trunk call using the extension number of the phone which originated the call In cases where the SIP trunk service provider does not accept arbitrary CLID AastraLink allows a static CLID to be provisioned instead setting the Username field on the SIP trunk configuration overrides the per call CLID and uses this value for all outgoing calls placed to th...

Page 189: ...ver Supplied by your service provider Specifies the IP address of the remote endpoint service providers registrar server that connects the AastraLink Pro 160 to your service provider SIP network Registrar Port Supplied by your service provider Specifies the port number of the remote device registrar server on which SIP communications are received By default this is set to 5060 Username Outgoing Ca...

Page 190: ... local network does not transparently route SIP calls to the public SIP service provider Used to route outgoing calls through this device rather than direct to the registrar server Outbound Proxy Port Only required if using an Outbound Proxy Specifies the proxy port on the Outbound Proxy Adding a SIP Trunk Use the following procedure to add a SIP Trunk to the AastraLink Pro 160 AastraLink Web UI S...

Page 191: ...der supplies this IP Address 6 In the Registrar Port field enter the port number of the remote device registrar server on which SIP communications are received Default setting of 5060 You service provider supplies this port number 7 In the Username Outgoing Caller ID field specify a name and or number to use to connect to the service provider network This value displays on the caller s outgoing ph...

Page 192: ...er from the Username Outgoing Caller ID value Your service provider supplies this number 11 only if required by Service Provider In the Authentication Password field enter the password required to access the service provider s network For example 51000 Your service provider supplies this password 12 In the Outbound Proxy field enter the outbound proxy IP address or fully qualified domain name used...

Page 193: ...nfiguration 2 In the Dial Prefix column place a check mark in the box for the SIP trunk configuration you want to delete 3 Click Clear The following message displays Are you sure you would like to delete the selected items 4 Click YES to delete the SIP trunk The SIP trunk configuration you selected is deleted from the AastraLink Pro 160 Clear All SIP Trunk Configurations 5 In the Dial Prefix check...

Page 194: ...nk Pro also supports single digit prefixes on a single SIP trunk A user can dial 8 number when a single SIP trunk is configured and 8 index number when multiple SIP trunks are configured You can select whether to configure single or multiple SIP trunks by choosing Single or Multiple for the SIP Trunk Mode parameter at the location Configuration Dial Plan Settings For more information about setting...

Page 195: ...gle displays the following screen at Configuration VoIP SIP Trunking Configure the single SIP trunk parameters as described in SIP Trunking on page 4 76 Setting the SIP Trunk Mode to Multiple displays the following screen at Configuration VoIP SIP Trunking Configure the multiple SIP trunk parameters as described in Configuring VoIP Settings on page 4 74 ...

Page 196: ...ystem Using DID a company can offer its employees a different direct dial PSTN number for each SIP phone with either system wide DID pattern matching or direct mapped user DID entries used to route calls This feature on the VoIP Menu applies on a global basis for all phones in the AastraLink network Note Direct mapping DIDs have highest priority followed by patterns and then the Interactive Voice ...

Page 197: ...SIP DIDs 2 Click Add DID Prefix 3 Enter the number for the DID prefix in the text box and click Add For example 978555 The SIP DID displays as 9785553XXXX AastraLink Web UI Step Action 1 Select Configuration VoIP SIP DIDs Deleting a single SIP DID 2 In the DID Prefix column place a check mark in the box for the SIP DID you want to delete 3 Click Delete Selected DID Prefixes The following message d...

Page 198: ... the DID Prefix check box place a check mark in the box to select ALL SIP DIDs 6 Click Delete Selected DID Prefixes The following message displays Are you sure you would like to delete the selected items 7 Click YES to delete all SIP DIDs All the SIP DIDs are deleted from the AastraLink Pro 160 AastraLink Web UI Step Action ...

Page 199: ...ices Figure 4 7 When AastraLink Pro 160 devices are networked across a LAN WAN IP phone users can make calls between the sites by dialing the following prefix digit access digit extension Where prefix digit 7 default access digit 0 9 assigned by the Administrator extension 3 or 4 digit extension number Figure 4 7 AastraLink Trunks Between Atlanta Boston and Chicago Offices Trunk Trunk Boston Offic...

Page 200: ...d with either a supported UPnP router or with manual port forwarding For networked systems using 8 prefix AastraLink trunk dialing between sites the barred number list is also applied locally on each AastraLink Pro for incoming dialed numbers This allows flexible and secure provisioning rules to be enforced for toll bypass i e local PSTN breakout as if the remote system had dialed the number direc...

Page 201: ...aLink IP phone network only AastraLink trunking requires a flat network The AastraLink devices do not support UPnP operation through a gateway router firewall Before you use the Web UI to configure AastraLink trunks we strongly recommend that you do the following Assign an access digit to each AastraLink Pro 160 device in your network Make a list of the trunks you want to configure Identify the us...

Page 202: ...dial prefix Chicago 7 2 number Once the AastraLink trunking information is mapped out the administrator is ready to configure the trunk between Atlanta and Boston and does the following steps 1 Logs into the Atlanta AastraLink device 10 30 50 125 2 Clicks the dial prefix for the destination end of the trunk In this case the Boston AastraLink network 7 1 number 3 Specifies the destination hostname ...

Page 203: ...er name as used for the Boston end of the trunk then saves the changes At this point the trunk between Atlanta and Boston is complete To configure the trunk between Atlanta and Chicago the administrator repeats these steps using the Chicago dial prefix hostname as the destination end of the trunk Note the following examples Figure 4 8 shows the Atlanta Boston and Atlanta Chicago trunks Figure 4 9 ...

Page 204: ...Configuring VoIP Settings 4 94 41 001190 02 Rev 01 Rel 1 2 AastraLink Pro 160 Administrator Guide Figure 4 9 Trunks Between Boston Atlanta and Boston Chicago Boston to Atlanta Boston to Chicago ...

Page 205: ...ing VoIP Settings 41 001190 02 Rev 01 Rel 1 2 4 95 Configuring AastraLink Pro 160 System and Network Parameters Figure 4 10 Trunks Between Chicago Atlanta and Chicago Boston Chicago to Atlanta Chicago to Boston ...

Page 206: ... the destination AastraLink device For example 10 30 50 135 4 Specify a Username for the trunk The Username is a simple number string that you use to access the trunk For example 100 5 Accept the default Port setting of 4569 6 Click Save to save your changes At this point the destination end of the trunk is configured Now repeat steps 1 6 to configure the other end of the trunk For example suppose...

Page 207: ...PSTN port of the MBU is not currently supported when MBU400 is configured by AastraLink outbound PSTN calls will be routed via the AastraLink FXO ports The AastraLink does not support the use of the RJ11 FXO interface on the MBU Multiple MBU 400 units can be added identified by MAC address and then registered to the AastraLink Pro Each registered handset receives a SIP extension on AastraLink incl...

Page 208: ...n extensions for individual handsets by clicking the Add Phones button at the location Users User List page and select the Aastra420d phone type If one or more MBU is registered the Mobility Base Unit drop down list will show the available handsets max 8 per MBU to choose from Phone Type is Aastra 420d Mobility Base Unit field displays available handsets ...

Page 209: ...from the AastraLink Pro by setting the Configuration Server Address as the IP address of the AastraLink on the Management Settings page and then rebooting the MBU Refer to the MBU400 documentation for additional details Handset Registrations After adding the MBU and Users in the AastraLink Web UI provisioning the MBU to use the AastraLink as its configuration server and rebooting the MBU the MBU w...

Page 210: ...nd register the first DECT 420d handset 1 Factory defaul the MBU by holding the reset switch for 15 seconds until all the LEDs come on then release the switch When the MBU completes reboot the I Net LED flashes 2 Register your DECT 420d handset to the MBU using the procedures decribed in your MBU 400 Install Guide The MBU uses DHCP by default to assign it an IP address The I Net LED lights up soli...

Page 211: ...figuring AastraLink Pro 160 System and Network Parameters Add the MBU with the registered handset s to the AastraLink Pro 160 4 Select Configuration VoIP Mobility Base Units 5 Click Add Mobiliby Base Unit The following prompt displays AastraLink Web UI Step Action ...

Page 212: ...k Pro 160 Administrator Guide 6 Using the MAC address you obtained in step 3 enter the MAC address of the MBU in the text box in colon separated format and click Add For example 00 08 7B 07 47 CF The MBU you just added displays in the window AastraLink Web UI Step Action ...

Page 213: ...Network Parameters 7 For each handset select Users and click Add Phones 8 Enter values for the following fields Extension optional First Name optional Last Name optional Password required Email optional 9 DO NOT enter a MAC address In the Phone Type field select Aastra420d AastraLink Web UI Step Action ...

Page 214: ... x handset 2 MBU x handset 3 MBU x handset 4 MBU x handset 5 MBU x handset 6 MBU x handset 7 MBU x handset 8 Note The handsets do not have to be DECT registered to add them using this field 11 Login to the MBU Web UI using the procedures outlined in the MBU Administrator Guide Note Default MBU User ID is admin and Password is 22222 or whatever Administrator master password has been configured on t...

Page 215: ...rs 13 In the Configuration Server Address field enter the IP Address of the AastraLink Pro for which the MBU is connected and click Save You can get the AastraLinnk Pro IP address in the AastraLink Web UI at the location Configuration Network Current IP Address AastraLink Web UI Step Action Configuration Server Address ...

Page 216: ...AastraLink Pro you can access the MBU UI by clicking on Configuration VoIP Mobiliby Base Units click on a MAC address of an MBU that is registered and enter the Admin User ID and Password The MBU UI displays for that MBU All registered handsets also display Note Registered handsets display a virtual MAC address that was allocated by the AastraLink Pro For more information about the virtual MAC add...

Page 217: ... Pro 160 System and Network Parameters 15 optional If required you can do an MBU firmware update from the DECT 420d handset On the 420d handset press Settings System Settings Firmware Update and select the applicable firmware version from the AastraLink AastraLink Web UI Step Action ...

Page 218: ... 001190 02 Rev 01 Rel 1 2 AastraLink Pro 160 Administrator Guide Deleting an MBU Use the following procedure to delete an MBU from the AastraLink Pro network AastraLink Web UI Step Action 1 Select Configuration VoIP Mobility Base Units ...

Page 219: ...m and Network Parameters 2 Place a check mark in the box on the left of the MBU s MAC Address for which you want to delete from the AastraLink Pro and click Delete Selected Entries The following prompt displays 3 Click Yes to delete the MBU from the AastraLink network AastraLink Web UI Step Action ...

Page 220: ...1 001190 02 Rev 01 Rel 1 2 AastraLink Pro 160 Administrator Guide Rebooting an MBU Use the following procedure to reboot an MBU in the AastraLink Pro network AastraLink Web UI Step Action 1 Select Configuration VoIP Mobility Base Units ...

Page 221: ...check mark in the box on the left of the MBU s MAC Address for which you want to reboot and click Reboot Selected Entries The following prompt displays 3 Click Yes to reboot the selected MBU s Warning Rebooting and MBU results in a loss of service until the Mobility Base Unit has successfully restarted AastraLink Web UI Step Action ...

Page 222: ...Pro 160 Administrator Guide Configuring Auto Attendant You configure Auto Attendant parameters from the Configuration Auto Attendant menu shown below The screen below has no user groups configured on the AastraLink Pro 160 Figure 4 11 Auto Attendant Menu with No User Groups ...

Page 223: ... routes incoming calls That is you can configure the Auto Attendant so that incoming calls are received in one of the following ways First by the Auto Attendant then by an Operator or First by the Operator then by the Auto Attendant or First by a designated user group then by the Auto Attendant Note It is possible for a caller to reach the Operator s voicemail account if they are on duty and do no...

Page 224: ...he operator Note If dial by name is disabled the option is still mentioned in the default main menu announcement An administrator can record a custom main menu in which they do not mention the feature if they choose to disable it and do not want it announced The Auto Attendant menu displays the following tabs Settings Allows you to configure the Auto Attendant opened and closed hours main menu cus...

Page 225: ...default greetings The Custom Main Menu allows the administrator to select the language for the Auto Attendant to use when it answers a call These parameters also allow the administrator to record the Main Menu in a specific language and upload language files if required The Custom Key Message allows the administrator to select the language for the Auto Attendant to use for a specific message It al...

Page 226: ...till mentioned in the default main menu announcement An administrator can record a custom main menu in which they do not mention the feature if they choose to disable it and do not want it announced Open Hour Settings 4 Set the destination for incoming calls in the Incoming calls go to field to one of the following options Auto Attendant default all incoming calls go through the Auto Attendant Ope...

Page 227: ... for the Upload Open Greeting field Browse to the location on the server where the wav file is stored that contains the greeting you want the Auto Attendant to use Click Open The file you selected is uploaded to the AastraLink Pro 9 Click Save to save your changes Closed Hour Settings 10 Set the destination for incoming calls in the Incoming calls go to field to one of the following options Auto A...

Page 228: ...e greeting you want the Auto Attendant to use Click Open The file you selected is uploaded to the AastraLink Pro 15 Click Save to save your changes Custom Main Menu Settings 16 In the Select Language field select the language for which you want to modify the Auto Attendant Menu items Valid values are English French and Spanish default is English 17 The Auto Attendant has a built in default Main Me...

Page 229: ...m language To specify a custom key message using English French and Spanish do the following Click on Record Custom for the Custom Key Message field The Operator IP phone rings Answer the Operator IP phone and record your custom Key Message in each of the languages required English French Spanish as prompted Refer to Custom Recordings on page 4 134 for more information 23 In the Use English Messag...

Page 230: ...Operator IP phone and record your custom language greeting s in each of the languages required English French Spanish as prompted Refer to Custom Recordings on page 4 134 for more information 28 In the Use Custom English Use Custom French and or Use Custom Spanish field s place a check mark in the box for the Auto Attendant to use the custom language greetings you recorded 29 To upload a language ...

Page 231: ... IVR The AastraLink Pro allows you to press a single digit on your phone s keypad 0 through 9 or when navigating the Auto Attendant Menu in the IVR After the Administrator has recorded uploaded a custom menu announcement you can configure a single digit key to match that announcement using the Web UI at the location Configuration Auto Attendant Custom IVR ...

Page 232: ... be used like a speeddial to immediately perform any of the following in the Auto Attendant menu Dial by Name Dial by Extension Play another custom greeting Ring admin configured number for that key Go to Operator voicemail Go to voicemail access Replay the menu Unused Empty plays the key number and runs invalid key handler From this screen you can also select whether to disable Dial by Name dial ...

Page 233: ...v 01 Rel 1 2 4 123 Configuring AastraLink Pro 160 System and Network Parameters Configuring a Custom IVR Use the following procedure to customize the your IVR system AastraLink Web UI Step Action 1 Select Configuration Auto Attendant Custom IVR ...

Page 234: ...ord your IVR main menu Follow the instructions given and hang up when done This prompt automatically closes when your recording is saved 3 To upload a custom IVR mneu place the cursor in the Upload Menu text box and click Browse to locate the custom menu you want to upload to the AastraLink 4 In the Dial by Name field select how you want the IVR to handle how a caller dials a User in the network V...

Page 235: ...ion of that key from the drop down box Valid values are Dial by Name Dial by Extension Play another custom greeting Ring admin configured number for that key Go to Operator voicemail Go to voicemail access Replay the menu Unused Empty plays the key number and runs invalid key handler 6 Depending on the key function you selected in step 5 enter a phone number or extension for the key 7 Click Save t...

Page 236: ...ng these times are handled according to the configuration set by the administrator in the Auto Attendant Menus You can schedule specific open and closed hours of operation on any of the seven days of the week You can also select any hour of the day or night when creating the open and closed schedule for the Auto Attendant Figure 4 13 Auto Attendant Schedule days You can reset the default settings ...

Page 237: ...Configuring Auto Attendant 41 001190 02 Rev 01 Rel 1 2 4 127 Configuring AastraLink Pro 160 System and Network Parameters Figure 4 14 Auto Attendant Schedule times ...

Page 238: ...Configuring Auto Attendant 4 128 41 001190 02 Rev 01 Rel 1 2 AastraLink Pro 160 Administrator Guide The following illustration shows the scheduling flow in the Auto Attendant ...

Page 239: ...For example click Sunday 3 Set the Day field to the day of the week you are configuring 4 If the office is closed this day then in the Closed field place a check mark in the box and click Save You disable the Closed field by unchecking the box 5 If the office is open this day do the following Closed field must be unchecked Set the Open At field to the correct time when the office opens and set AM ...

Page 240: ...Holidays are treated as days during which the regular schedule should be overridden with a custom setting for open closed hours You can schedule specific days and times for your office holidays if required You schedule holidays by entering the holiday name date and times or by specifying the holiday name date and Closed if your office is closed on this holiday Figure 4 15 Auto Attendant Holidays ...

Page 241: ...r holidays in USA so are essentially configured as repeating every 12 months Where holidays repeat on irregular dates usually due to religious or pagan cycles For example the Christian holiday of Good Friday occurs on a Pagan cycle with no fixed annual repeat actually the friday before the first Sunday after the first fourteenth day cycle of the moon on or after the vernal equinox it is necessary ...

Page 242: ...he date for the holiday in the Date field For example 25 December 5 If the office is closed this day then in the Closed field place a check mark in the box and click Save You disable the Closed field by unchecking the box 6 If the office is open this day do the following Closed field must be unchecked Set the Open At field to the correct time when the office opens Set the Close At field to the cor...

Page 243: ...guring AastraLink Pro 160 System and Network Parameters 3 Click Delete to delete the holiday s you selected The following prompt displays Are you sure you want to delete the selected items 4 Click Yes to delete the holiday s you selected AastraLink Web UI Step Action ...

Page 244: ...to Attendant as well as by any internal SIP extension who dials 6100 to reach the IVR though the caller does not receive the language selection as they have already configured one for their phone When callers dial into the Auto Attendant from the local IP phone network they directly access the Auto Attendant menus You can record custom recordings in the applicable language using the Operator IP ph...

Page 245: ...u The Web UI displays a window informing you that the recording process has begun The window disappears when the process is complete 4 When the Operator IP phone rings pick up handset 5 After you hear the tone speak into the Operator IP phone and record your custom greeting Main Menu key message or language greeting Press when you are finished recording 6 As prompted by your Operator IP phone do o...

Page 246: ...36 41 001190 02 Rev 01 Rel 1 2 AastraLink Pro 160 Administrator Guide 7 Click Save to save the recording The following example shows a recording applied to the Open Hours Settings AastraLink Web UI Step Action Custom Message Applied ...

Page 247: ...etings section select the language you want to use for your custom recording English French or Spanish Default is English 3 To upload a custom recording file click on Browse for the applicable section on the Settings tab Open Hour Settings Closed Hour Settings Custom Key Message or Language Greetings or the Browse on the Custom IVR tab for Custom Main Menu The browse window displays for your PC Aa...

Page 248: ... the applicable wav file and click Open The path name is inserted in the Upload Greeting field Note Custom recording files must be created with a recording application and be saved to a file with the wav extension for example AastraMainMenu wav 5 Click Save to save the recording The following example shows a recording applied to the Open Hours Settings AastraLink Web UI Step Action Custom Message ...

Page 249: ...t System Status page 5 4 Managing Call Detail Records CDR reports page 5 5 Sorting CDR Columns page 5 7 Viewing Call Detail Records page 5 9 Downloading CDR Reports page 5 9 Performing AastraLink Backup and Restore Tasks page 5 10 Backup and Restore Guidelines page 5 11 Backing Up AastraLink System Software page 5 12 Restoring the AastraLink Configuration Database and Voicemail page 5 14 Updating ...

Page 250: ...this Chapter 5 2 41 001190 02 Rev 01 Rel 1 2 AastraLink Pro 160 Administrator Guide Support Information page 5 21 Send Email to Aastra Support with Debug Reports page 5 21 General Support page 5 24 Topic Page ...

Page 251: ...1 Rel 1 2 5 3 Maintaining the AastraLink Pro 160 Accessing the Maintenance Menu You access all system maintenance and upgrade options for the AastraLink Pro 160 from the Maintenance menu Figure 5 1 Figure 5 1 AastraLink Pro 160 Web UI Maintenance Menu ...

Page 252: ...tatus of each FXO line If the line is connected and receiving voltage from the telephone network the status is Available If the line is disconnected the status is Offline If the line is off hook the status is In Use This status is an interactive link that when clicked allows the Administrator to disconnect the FXO line manually It forces a hang up of the line and clears any active calls Link conne...

Page 253: ...ro 160 Managing Call Detail Records CDR reports About the Call Records Menu You view the Call Detail Record CDR history for the AastraLink Pro 160 from the Maintenance CDR Reports menu Figure 5 2 The CDR logs include all regular calls feature activations and internal calls Figure 5 2 Call Records Menu ...

Page 254: ... archive file and downloads the gz file to a location you specify Note To avoid exhausting memory during the Download Archive task only the first 10 csv files i e 2MB are included in the download If the system is particularly busy more than 10 files or 2MB of records can be created in the 4 week rotation window You cannot download older files that have been deleted after the 4 week expiry It is re...

Page 255: ...Column Sort Process UP Arrow DOWN Arrow Source Sorts in ascending order For example UnKnown Blank 200 201 202 Sorts in descending order For example 202 201 200 Blank Unknown Destination Sorts in ascending order For example Unknown 205 206 302 3345454 4443567 Sorts in descending order For example 4443567 3345454 302 206 205 Unknown Caller ID No sorting the items in this column stay with each record...

Page 256: ...atically expired from the CompactFlash after log rotate limits are reached Default limits for CDR logs are to check dial and rotate after 200kb file size is reached at which point logging resumes in a new blank log file Log files are retained for a maximum of four weeks before auto deletion to reclaim storage space Date Sorts in ascending order For example Apr 7 10 51 AM Apr 7 11 42 AM May 4 2 30 ...

Page 257: ...d Current csv This option saves the file as cdr_logs csv To download an archived set of CDR reports and save it locally on your computer or server click Download Archive This option saves a file as cdr_archive tar You can import this data into software applications such as a separate database spreadsheet or other billing mediation application For more information about using the download buttons o...

Page 258: ... Backup Restore menu Figure 5 3 The backup file contains all voicemail and configuration information for the AastraLink Pro 160 system The backup file is encrypted to prevent exposure of personal information In addition to backing up your AastraLink Pro you can restore a previously backed up file onto the AastraLink Pro 160 in order to recover its original operating state Figure 5 3 Backup and Res...

Page 259: ...aLink Pro existing configuration data for all users is replaced by the copy from the backup file After uploading the backup file for restoration the AastraLink must reboot to extract and apply the saved settings During this process a factory default occurs erasing the current configuration and replacing it with the copy from the backup file After restoring from a backup reboot all user phones to m...

Page 260: ...s 5 12 41 001190 02 Rev 01 Rel 1 2 AastraLink Pro 160 Administrator Guide Backing Up AastraLink System Software Use the following procedure to back up the AastraLink System Software AastraLink Web UI Step Action 1 Select Maintenance Backup Restore ...

Page 261: ...lication on the Internet that will open the abf file 3 Click Save to begin the backup process of the AastraLink configuration to an abf file The database is backed up internally and once complete the download commences the download streams directly from the Compact Flash card rather than from AastraLink Pro memory This allows the entire 512MB or 1GB compact flash card to be backed up Depending on ...

Page 262: ... Action 1 Select Maintenance Backup Restore 2 Click Browse then select a previously saved abf file 3 Click Restore to initiate the upload of the abf file to the AastraLink Pro 160 4 Once the upload is complete click Yes to reboot the AastraLink Pro 160 and reload the new database Once the reboot is complete the LED light on the front of the AastraLink Pro 160 device flashes green You can then log ...

Page 263: ...u Figure 5 4 Figure 5 4 Update Menu AastraLink software updates use the dra file extension and are available from the Aastra customer support web site Commonly used update files include vnx dra Contains new AastraLink system software for the CompactFlash obf dra Contains new AastraLink system firmware for the onboard flash ipp dra Contains new Aastra IP phone firmware mbu dra Contains new Aastra M...

Page 264: ...en a new image is available Download the latest system software file but do not install it Download the latest system software and install it installs the software and reboots the AastraLink automatically Manual Update Use if you want to manually update the AastraLink You can either Check the Aastra support website for updates and if available download the latest system software file Update the Aa...

Page 265: ... parameters used to automatically update your AastraLink System Software AastraLink Web UI Step Action 1 Select Maintenance Update Automatic Update 2 Click on the Automatic Updates check box to select it 3 Choose one of the following Update Methods Notify only Select if you want the AastraLink to notify you using an email message when a new image is available Download but don t install Select if y...

Page 266: ...re version of any of the three dra files is available A dialog box appears showing the number of updates available or none if the AastraLink is already using the latest software If an update is available you can choose to immediately download and apply the update Upgrade AastraLink Select if you want to locate an AastraLink System Software file of type dra that you stored locally on your PC or ser...

Page 267: ...T NOTES During the AastraLink Pro software update process the Administrator must press the REBOOT button after the upgrade is successful The Web UI displays the following message after pressing the REBOOT button System is rebooting Please login after there is a flashing green light on the front of the AastraLink ...

Page 268: ... attempting to re login to the AastraLink Web UI If the User attempts to login too soon the message Warning System is in an upgrade state Logins have been disabled The status of the upgrade process also displays at the bottom left corner of the login dialog so the Administrator knows when the upgrade is complete System Rebooting Message Warning Message if Login Attempt Too Soon AastraLink Status D...

Page 269: ...ethods require correctly configured SMTP mail before sending the outbound reports to Aastra You send debug reports from the Maintenance Support Menu This feature allows the administrator to send critical error debug logs and configuration logs to Aastra Support to aid in troubleshooting tasks Enabling the Critical Errors field results in automatic crash reporting to Aastra support but with no pers...

Page 270: ... file attached to the email is encrypted to ensure that only Aastra support personnel have access to it Note The AastraLink software requires you to enter an Aastra Case ID before sending any debug information Contact Aastra Support prior to using this support feature The Send Debug Information screen allows the administrator to enter the name daytime phone and email of the person sending the repo...

Page 271: ...Support Information 41 001190 02 Rev 01 Rel 1 2 5 23 Maintaining the AastraLink Pro 160 After submitting the debug notification to Aastra the following message displays ...

Page 272: ...dure Build Displays the current release and build number of your AastraLink Pro 160 software This field is view only Support Click the specified link to automatically open a browser window and display the Aastra Support page From this page you can Contact Aastra Technical Support Download product documentation View Frequently Asked Question FAQs License Click Download to immediately download the c...

Page 273: ...e Office page 6 4 How Do I Assign An IP Phone To A Different User page 6 5 What Are Softkeys and How Do They Work page 6 5 How Do I Obtain the IP Address Assigned to the AastraLink Pro 160 page 6 9 Why Do My IP Phone Screens Look Different page 6 10 Why Does The Web UI Occasionally Time out page 6 10 How Do I Maximize System Performance page 6 10 Does This Guide Describe How To Operate My IP Phone...

Page 274: ...P Trunking is Used page 6 12 If Custom On Hold Music is Enabled Does it Play for Both Parked Calls and On Hold Calls page 6 13 Does the AastraLink Pro Support Shared Line Appearance SLA page 6 13 How Do I Reduce the Initial Echo that Occurs at the Beginning of Each Call page 6 14 Can a Call Group Send a Voicemail to an Email Address page 6 14 Does the AastraLink Pro Support Analog Telephone Adapte...

Page 275: ...P address to the device The next time the AastraLink Pro 160 starts up it uses the static address you assigned If the AastraLink Pro 160 device s public IP Address changes the device sends an email message to notify the administrator How Does IP Phone Auto Configuration Work When an Aastra IP phone starts up on your IP phone network the phone uses multicast DNS to automatically discover the presen...

Page 276: ...ser accounts on your network Once you register an administrator phone with the AastraLink all other IP phones are registered as user phones If you wish you can assign administrator privileges to a user phone s using the Web UI Do I Ever Need to Re Register IP Phones If an IP phone has been previously registered with the AastraLink Pro 160 it maintains the configuration information user name passwo...

Page 277: ...keys and How Do They Work Softkeys function exactly like the hard keys on your IP phone When you press a softkey an action takes place For example when you press the DND softkey you enable Do Not Disturb on your phone The difference between hard keys and softkeys is that softkeys are programmable You can use the AastraLink Web UI to change a softkey so it performs a different function For example ...

Page 278: ...s and How Do They Work 6 6 41 001190 02 Rev 01 Rel 1 2 AastraLink Pro 160 Administrator Guide Press DND softkey to enable Do Not Disturb on this phone 200 J Smith May 11 2 40 PM L1 DND Forward Directory Vmail Park Call ...

Page 279: ...odules The 675xi Series Aastra IP SIP Phones offer expansion module units that can attach to the right side of the phone to provide additional softkeys These expansion modules are called the 536M and the 560M Model 536M For Phones 6753i 6755i 6757i and 6757i CT Model 560M For Phones 6755i 6757i and 6757i CT ...

Page 280: ...ions as the applicable IP Phone for which it is connected Each key provides an LED for indicating call status The M670i provides a paper label for convenient key labeling and the M675i provides an LCD for displaying key labeling Note You use the AastraLink Web UI to configure the additional expansion module softkeys For an Administrator phone refer to Chapter 2 the section Default Softkeys for Exp...

Page 281: ...ptions key on the Aastra IP phone models 9143i 9480i and 9480i CT to bring up the Options list 2 Use and to scroll through the list key to select Phone Status then press Show 3 Select AastraLink Info then press Show 4 Press the down Arrow until the AastraLink IP Address menu appears see below In this example the IP Address of the AastraLink Pro 160 is 10 50 20 104 5 Write down the IP Address of yo...

Page 282: ...splays the login screen along with a message informing you to log back in again The Web UI may also temporarily disconnect the session if a temporary error occurs while connected to the AastraLink during processing of a data load or save operation waiting a few minutes before logging back in and repeating the operation should generally be successful How Do I Maximize System Performance To maximize...

Page 283: ...alled station identification CED and calling tone CNG These tones confirm that the other party is a fax machine and not a voice call A calling fax machine plays the CNG tone a short 1100Hz tone that is periodically repeated An answering fax machine plays the CED tone a high pitched 2100Hz long tone The FXS Port that the FAX machine is connected to on on the AastraLink Pro detects the incoming V 21...

Page 284: ...ice in Chicago can dial 7 1 9 external number to call an office in Dallas and the call acts like a local call avoiding any long distance charges Can I Create Custom Dial Plans on the AastraLink Pro No The AastraLink Pro does not support custom dial plans Does My AastraLink Pro Support non Aastra SIP Phones Yes In AastraLink Pro softtware Release 1 2 and later The AastraLink Pro allows generic SIP ...

Page 285: ...ovide key system features in addition to its existing Private Branch eXchange PBX functionality SLA and PBX can be used exclusively i e all FXO lines as SLA or all FXO lines as PBX or in a mixed mode To differentiate between modes the AastraLink user interface refers to non SLA lines as Pool lines as they provide pooling of incoming and outgoing lines for call processing purposes SLA is configurab...

Page 286: ...ance the EIA again Cx should be able to minimize echo during the Tuning Wizard so that the echo canceller doesn t have to work so hard and hence less convergence time However there will always be some initial echo regardless of how well the line is balanced Can a Call Group Send a Voicemail to an Email Address Yes However the email will be sent to each individual email address for every user who i...

Page 287: ...0 02 Rev 01 Rel 1 2 6 15 AastraLink FAQs How do I Register a Generic SIP Device as a Secondary SIP Phone The following illustration shows a user John Smith as the user of a secondary phone in the AastraLink network This illustration shows an X Lite softclient as an example ...

Page 288: ...How do I Register a Generic SIP Device as a Secondary SIP Phone 6 16 41 001190 02 Rev 01 Rel 1 2 AastraLink Pro 160 Administrator Guide ...

Page 289: ...y default settings on the device in order to return it to an out of the box state This chapter also describes how to use the AastraLink Recovery Mode UI to reinstall system software that is reprogram the CompactFlash card and or the Onboard flash if it is ever required Topics This chapter covers the following topics Topic Page Monitoring the AastraLink Status LED page 7 3 Rebooting the AastraLink ...

Page 290: ...tory Default Settings page 7 7 What To Do After Restoring Factory Default Settings page 7 8 Reinstalling System Software Using Recovery Mode page 7 11 Automatic Recovery Mode page 7 12 Manual Recovery Mode page 7 13 Using The AastraLink Recovery Mode UI page 7 14 Using AastraLink System and Phone Log Files page 7 31 Topic Page ...

Page 291: ...running ready to process calls Alternating Green Red Off The AastraLink Pro 160 is running in recovery mode This sequence occurs if the last boot attempt failed Try rebooting If the problem persists use the recovery procedure described in Reinstalling System Software Using Recovery Mode on page 7 11 Flashing Red The AastraLink Pro 160 is running in a degraded state Flash speed Slow approximately o...

Page 292: ...Rel 1 2 AastraLink Pro 160 Administrator Guide Steady Red Hardware self test failure system halted Try rebooting If LED remains steady red contact Aastra Support Steady Amber The Aastralink is in the process of restoring factory default settings LED Color Meaning ...

Page 293: ...set switch located on the back of the device next to the power receptacle as shown on page 7 6 Rebooting Using the Web UI To reboot the AastraLink using the Web UI do the following tasks AastraLink Web UI Step Action 1 Login to the AastraLink as Administrator 2 Select Maintenance Current Status 3 Click on the Reboot System button The AastraLink reboots Once the reboot is complete you will need to ...

Page 294: ...e Step Action 1 Locate the reset switch on the back of the device as shown on the figure below 2 Use the end of a paperclip to press and then immediately release the reset switch IMPORTANT DO NOT KEEP THE SWITCH PRESSED IN After five seconds the LED turns red momentarily This indicates that the AastraLink is resetting hardware The AastraLink then begins its normal reboot process The LED turns stea...

Page 295: ...lt of this process In addition after you restore AastraLink factory default settings you need to once again perform the initial startup sequence that is you need to register an Administrator phone with the device and specify several start up parameters in order for the device to begin handling calls on your network Using the Reset Switch to Restore Factory Default Settings Use the following proced...

Page 296: ...t of the device is flashing green or flashing red 3 Use the end of a paperclip to press and hold the reset switch The LED on the front panel flashes RED for 10 seconds then changes to AMBER Release the reset switch when the LED is AMBER the factory default will commence Note Releasing the switch during flashing RED resets rather than factory defaults the system The AastraLink begins reverting to i...

Page 297: ...p procedure including phone installation and setup instructions see the AastraLink Pro 160 Administrator s Quickstart Guide Once the reboot completes the IP phone UI prompts you to begin the registration procedure as described in Step 2 2 Choose the system language used on your AastraLink network then press Select 3 Choose the country where the AastraLink resides then press Select 4 Choose the tim...

Page 298: ...this step and enter the email address later using the AastraLink Pro 160 Web UI 10 Enter the Administrator password then press Enter Your Administrator phone reboots When the startup process is complete your Phone UI displays the IP address of the AastraLink Pro 160 Use this address to access the AastraLink Pro 160 using the Aastra Web UI 11 Press Exit to complete the Administrator IP phone regist...

Page 299: ...y mode by booting the system with the CompactFlash card removed see Manual Recovery Mode on page 7 13 for instructions When the AastraLink Pro 160 is in recovery mode you can use your web browser to access the Recovery Mode UI which allows you to Reprogram the CompactFlash card back to the default greenfield state as if it were just received new from the factory Reprogram the Onboard flash firmwar...

Page 300: ...ly any corruption caused to the CompactFlash filesystem in this manner corrects itself automatically the next time the AastraLink Pro 160 boots However if the CompactFlash card becomes so corrupt that it cannot be automatically repaired the AastraLink Pro 160 boots in recovery mode The LED alternates Green Red Off when the AastraLink Pro 160 is in recovery mode rather than the usual flashing Green...

Page 301: ...e the card can be ejected 3 Power on the AastraLink Pro 160 4 After 30 seconds verify that the AastraLink Pro 160 has entered recovery mode The LED flashes a Green Red Off pattern when it is in recovery mode 5 Insert the CompactFlash card and ensure that it is fully seated in the slot 6 To access the Recovery Mode UI use a web browser and enter the following address http DHCP client address receiv...

Page 302: ...ard flash as necessary Obtaining the IP Address of Your AastraLink Pro 160 If you do not know the IP address of your AastraLink Pro 160 you can obtain the IP address of the AastraLink device using one of the methods described in this section For DHCP Networks When operating in recovery mode the AastraLink Pro 160 uses DHCP to attempt to obtain an IP address on the LAN network If DHCP was previousl...

Page 303: ...dress assigned to the AastraLink appears For example 3 To access the Recovery Mode UI use a web browser and enter the following address http DHCP client address received on the LAN interface For example enter http 10 50 20 104 The AastraLink Recovery Mode UI appears To set the AastraLink Pro 160 back to its factory default settings use the procedure described Reprogramming the CompactFlash Card on...

Page 304: ...aLink Pro 160 you then access the AastraLink Recovery UI to set the AastraLink Pro 160 back to its factory default settings Use the following procedure to establish communication between your AastraLink Pro 160 and your PC Direct Connection from AastraLink WAN port to your PC Step Action 1 Connect an Ethernet cable from the WAN port located on the back of the AastraLink Pro 160 to the LAN port on ...

Page 305: ...procedure note the following important information When you reprogram the CompactFlash card all configuration and voicemail data stored on the card is erased Before you can reprogram the CompactFlash card you must download the vnx dra file from the Aastra support web site and store the file on a TFTP FTP or HTTP server that is accessible to the AastraLink Pro 160 using its LAN connection Use the f...

Page 306: ...Step 3 Use your web browser and enter the IP address of the AastraLink If you are using DHCP enter the IP address assigned to the device For example http 10 50 20 104 If you are using a direct back to back connection between the AastraLink WAN port and your PC then enter the following address http 192 168 100 100 The AastraLink Pro 160 Recovery Mode UI displays 3 Click the Program tab AastraLink R...

Page 307: ...ilable selections are Restore from ABF CompactFlash Card badblock check CompactFlash Card quick format On board Flash The CompactFlash Card badblock check allows the CF card to be tested for physical errors before the new firmware is loaded onto it and takes approximately 30 to 45 minutes The CompactFlash quick format allows the new firmware to be directly loaded but without checking for errors an...

Page 308: ...l Do not interrupt the transfer during this time or the system may become unrecoverable You will see some or all of the screens shown in Figure 7 1 as the process completes When the download is complete a status window appears indicating that you need to reboot the AastraLink Pro 160 to complete the procedure 10 After performing the upgrade task you must reboot the AastraLink Pro Click Click to Re...

Page 309: ...ftware Using Recovery Mode 41 001190 02 Rev 01 Rel 1 2 7 21 Troubleshooting Solutions Figure 7 1 AastraLink Recovery Mode Download Screens Your Web Browser displays screens like these as the CompactFlash Card is reprogrammed ...

Page 310: ...pdating of the Onboard flash can make the AastraLink Pro 160 unbootable requiring the device to be returned to the factory for repair Note Before you can reprogram the Onboard flash you must download the obf dra file see below from the Aastra support web site and store the file on a TFTP FTP or HTTP server that is accessible to the AastraLink Pro 160 using its LAN connection Use the following proc...

Page 311: ...hat the device is in recovery mode 2 If you have not yet accessed the AastraLink Recovery Mode UI do this step Otherwise skip ahead to Step 3 If you are using DHCP enter the IP address assigned to the device For example http 10 50 20 104 If you are using a direct back to back connection between the WAN port and your PC then enter the following address http 192 168 100 100 The AastraLink Pro 160 Re...

Page 312: ...ify the Download Protocol used by the local server as either TFTP FTP or HTTP 7 Enter the IP address or DNS address of the TFTP FTP or HTTP server as appropriate 8 For FTP also enter the Username and Password required for FTP authentication 9 Click Download Firmware to begin the download process Note The transfer may take up to 30 minutes to complete depending on the network speed and connection p...

Page 313: ...echnical Support at any time if necessary by clicking on the Contact Support link at the bottom right side of the Recovery Mode UI screen AastraLink Recovery UI Step Action 1 At the end of the CompactFlash card flash programming the Web UI displays an optional link to return to the front page Click on this link and change the Upgrade Type to Restore from ABF This allows upload of an abf file to th...

Page 314: ...ecovery Mode Note You can contact Technical Support at any time if necessary by clicking on the Contact Support link at the bottom right side of the Recovery Mode UI screen AastraLink Recovery UI Step Action 1 Confirm that the AastraLink is in recovery mode The LED should alternate Green Red Off to indicate that the device is in recovery mode 2 If you have not yet accessed the AastraLink Recovery ...

Page 315: ...ype of check you want to perform on the file system To automatically repair the file system after running a check place a checkmark in the Automatically Repair field 5 Click Run If you enabled Automatically Repair the system runs a check on the filesystem and automatically repairs it if required Bad Block Test and Rewrite 6 In the Bad Block Test section place a checkmark in the Enable rewrite fiel...

Page 316: ...automatically rewrites it if required Download Database 8 To download a database to the AastraLink Pro click the Download button Revert Database 9 To revert to the previous database on the AastraLink Pro click the Revert button 10 After performing any of the above repair tasks you must reboot the AastraLink Pro Click Click to Reboot the AastraLink to reboot the AastraLink AastraLink Recovery UI St...

Page 317: ...st on the network using UDP packets Use the following procedure to perform Netconsole tasks using the AastraLink Recovery Mode Note You can contact Technical Support at any time if necessary by clicking on the Contact Support link at the bottom right side of the Recovery Mode UI screen AastraLink Recovery UI Step Action 1 Confirm that the AastraLink is in recovery mode The LED should alternate Gre...

Page 318: ...ddress of the host on the network where the printk messages about the kernal are to be stored 6 In the Netconsole MAC field enter the MAC address of the host on the network where the printk messages about the kernal are to be stored 7 Click Save to save the information you just entered 8 After setting the advanced tasks in the previous steps you must reboot the AastraLink Pro Click Click to Reboot...

Page 319: ...fic to interoperability or configuration operation of Aastra IP phones the AastraLink Web UI allows you to view system and phone logs and enable debugging for various events To view Aastralink system and phone log files you must be working in conjunction with Aastra support personnel and supply a valid login ID and debug password Contact Aastra support for more information ...

Page 320: ...Using AastraLink System and Phone Log Files 7 32 41 001190 02 Rev 01 Rel 1 2 AastraLink Pro 160 Administrator Guide ...

Page 321: ...eployment Install an IP phones at a remote site and connect to the AastraLink Pro 160 phone network This task can be performed by either the administrator or a user Reinstall a remote IP phone back at the central site Topics This appendix covers the following topics Topic Page Preparing To Deploy Remote User Phones page A 2 Registering IP Phones At the Central Site page A 4 Connecting To The IP Ph...

Page 322: ...straLink Pro 160 at the central site Registering the Aastra IP phones with the AastraLink Pro 160 before deployment ensures that the phones reflect the central site configuration and security parameters See Registering IP Phones At the Central Site on page A 4 3 Optional Supply remote users with the following networking information which allows them to connect to the IP phone network at the centra...

Page 323: ...ddress and port previously configured on the AastraLink Using the Add Phone feature permits the IP phone to be registered but does not pre configure the public address information therefore it would be necessary for the end user to add this at install time Once the administrator has completed the steps described above then users can follow the instructions described in Connecting To The IP Phone N...

Page 324: ... the Ethernet cable supplied to connect from the phone directly to the network No 48v AC power adapter required For Ethernet networks that DO NOT supply power to the phone Use the 48V AC Power Adapter to connect from the DC power port on the phone to a power source Use the Ethernet cable supplied to connect from the phone to a network jack The Aastra IP phone automatically begins the startup seque...

Page 325: ...ob 4 Enter the last name of the IP phone user then press Enter For example Jones 5 optional Enter the email address of the IP phone user then press Enter Note To enter the symbol press the key until the symbol appears Step Action Register User Name ABC Dot Backspace Enter Bob Enter First Name Register User ABC Dot Backspace Jones Enter Last Name Enter Back Register User Enter Bjones aastra com Bac...

Page 326: ...To access the AastraLink Web UI you enter the address in your web browser 7 To complete the initialization process press Exit The IP phone Idle screen appears It shows the user name extension date and the default softkeys configured for the user s phone large screen displays only Step Action Register User Enter Back Enter Password ABC Dot Backspace Visit Exit http 10 20 50 135 for more options May...

Page 327: ...ormation be transmitted to the Public Safety Answering Point PSAP This information is provided by the telco using the location of the analogue line connected to the AastraLink Pro 160 Lifeline port FXO Line 1 Step Action 1 Connect the Aastra IP phone to your Ethernet Hub Router Note See your AastraLink Pro 160 Quick Start User s Guide for instructions on setting up and installing your Aastra IP ph...

Page 328: ...160 Administrator Guide 3 Enter the IP Address of the AastraLink Pro 160 that is located at the central site For example 65 215 35 80 Note If you do not know the IP address of the AastraLink Pro 160 check with your administrator Step Action Enter server name IP Cancel Done 65 215 35 80 Backspace Dot abc ...

Page 329: ...the Idle State Screen appears showing your user name and extension like the one below the registration process is complete 5 Your Aastra IP phone connects to the IP phone network at the central site and is fully operational Your IP phone only successfully connects to the AastraLink Pro if its MAC address is pre provisioned in the Users List at the location User User List in the administrator menus...

Page 330: ...d behind a UPnP enabled router or The Aastra IP phone cannot set up minimal port mappings for example if you have multiple devices connected to your router So in order for the Aastra IP phone to communicate with the AastraLink Pro 160 you must use the instructions in this section to manually enter the port mapping information that is configured on your router Note If you do not know the port mappi...

Page 331: ... the IP Phone Phone Side 2 Specify the public IP address or dynamic static DNS FQDN of your router then press Done For example 65 96 171 130 3 Specify the public SIP port default 51620 for your router then press Done Enter NAT IP 65 96 171 130 Backspace Dot ABC Done Cancel Enter NAT SIP Port 51620 Backspace Done Cancel ...

Page 332: ...lic HTTP port default 51510 for your router then press Done Your AastraLink IP Phone reboots and begins the discovery process Now go back to the previous section entitled Connecting To The IP Phone Network From a Remote Office on page A 7 and complete steps 2 4 to complete the remote registration procedure Enter NAT RTP Port 51720 Backspace Done Cancel Enter NAT HTTPS Port 51510 Backspace Done Can...

Page 333: ... in remote mode when you install it Step Action 1 Connect the Aastra IP phone to your Ethernet Hub Router Note See your AastraLink Pro 160 Quick Start User s Guide for instructions on setting up and installing your Aastra IP phone 2 Select Cancel when the IP phone UI prompts you to specify the IP address of the AastraLink at your central site 3 Press the Options key or button on your IP phone 4 Us...

Page 334: ...ts factory default settings 9 Disconnect then reconnect your IP phone to your Ethernet Hub Router If your IP phone has been successfully reset to local mode it should start up retrieve its configuration from the AastraLink and then prompt you to specify a user name You can then continue to register the IP phone as describe in the section Registering IP Phones At the Central Site on page A 4 Step A...

Page 335: ... your AastraLink Pro 160 in your network for a remote office connection Topics This appendix covers the following topics Topic Page Remote Office Configuration of the AastraLink Pro 160 page B 2 Network Diagram for Remote Phone Setup page B 2 Configuring the AastraLink Pro 160 for Remote Office Setup page B 4 AastraLink Pro 160 Manual Remote Office Configuration Example page B 10 ...

Page 336: ...dix provides Network Diagram for Remote Phone Setup The following is a network diagram for Aastralink Pro 160 remote phone setup When setting up remote office the user has the option to configure the required port forwarding on the phone side router or the server side router automatically by employing UPnP for UPnP capable routers If UPnP is not supported on the routers you can manually enter the ...

Page 337: ...tion of the AastraLink Pro 160 Server Side U I P Phone internal IP 192 168 1 3 HTTP 80 SIP 5060 RTP 3000 Home router external IP 65 96 171 130 HTTP 51510 SIP 51620 RTP 51720 WAN Internet AastraLink Pro IP 10 50 11 3 HTTP 9600 SIP 5060 RTP 3000 Office router external IP 65 215 35 80 HTTP 51510 SIP 5060 RTP 3200 ...

Page 338: ...astraLink Pro 160 Administrator Guide Configuring the AastraLink Pro 160 for Remote Office Setup 1 UPnP Configuration Use the following procedure to configure UPnP on the AastraLink Pro 160 AastraLink Web UI Step Action 1 Select Configuration Network Local Services 2 Turn on Remote Office ...

Page 339: ...IP port and RTP ports mappings map router A wan side TCP UDP ports to the server TCP UDP ports are set up on router A automatically according to the default value defined on the server s local server page Active Protocol Internal Port External Port IP Address YES UDP 5060 5060 10 50 11 3 YES UDP 9600 51510 See Note Below Table 10 50 11 3 YES UDP 3000 3200 10 50 11 3 YES UDP 3001 3201 10 50 11 3 YE...

Page 340: ...19 3219 10 50 11 3 NOTE For routers with half cone NAT or routers that don t allow separate port forwarding use the value of 9600 instead of 51510 Column Description Active Indicates whether or not the Office Router port mapping is active Protocol Indicates the protocol currently being used on the Office Router port during mapping Int Port TCP UDP ports open on AastraLink Ext Port TCP UDP ports op...

Page 341: ...th the server Users must enter the server s external gateway IP and HTTP port from the phone s TUI prompt upon remote installation 3 Remote Phone Installation Pre stage phone Press Remote when the Auto Discovery screen is presented in TUI Non Pre stage phone Press Remote and enter the external gateway IP e g 65 215 35 80 and HTTP port start e g 51510 when TUI prompts Note For routers with half con...

Page 342: ...N LAN 192 168 1 3 UDP 5060 51620 Allow WAN LAN 192 168 1 3 TCP 80 51510 Allow WAN LAN 192 168 1 3 UDP 3000 51720 Allow WAN LAN 192 168 1 3 UDP 3001 51721 Allow WAN LAN 192 168 1 3 UDP 3002 51722 Allow WAN LAN 192 168 1 3 UDP 3003 51723 Allow WAN LAN 192 168 1 3 UDP 3004 51724 Allow WAN LAN 192 168 1 3 UDP 3005 51725 Allow WAN LAN 192 168 1 3 UDP 3006 51726 Allow WAN LAN 192 168 1 3 UDP 3007 51727 ...

Page 343: ...or not the phone is allowed to Ping the WAN port Valid values are Allow and Deny Name Indicates a name for the port mapping Source Source of the port mapping WAN or LAN Destination Phone IP address Protocol Protocol used for the port mapping Phone UDP TCP port open 3000 3001 Home Router WAN side UDP TCP open 51720 51721 etc These ports are ready to forward the packets to the corresponding phone po...

Page 344: ...ort mapping entries on the routers In many cases they are sufficient for three phones behind the same routers AastraLink Pro 160 Remote Office Configuration Step Action Configure the AastraLink Pro 160 1 Turn on remote office 2 Enter the external gateway IP address 3 Optional Modify the settings in the local services as applicable to your network 4 Click Save Configure Port Forwarding 5 Manually s...

Page 345: ...RTP port for the Home Router For example you can enter 51720 The Phone prompts for an HTTPS port 11 Enter the HTTPS port for Home Router For example you can enter 51510 Note For routers with half cone NAT or routers that don t allow separate port forwarding use the value of 9600 instead of 51510 Install the Remote IP Phone Non pre Stage Phone 12 Press Remote and enter the server external gateway I...

Page 346: ...P port for the Home Router For example you can enter 51720 The Phone prompts for an HTTPS port 17 Enter the HTTPS port for the Home router For example you can enter 51510 Note For routers with half cone NAT or routers that don t allow separate port forwarding use the value of 9600 instead of 51510 After the phone reboots into service the Users List shows it as a remote device AastraLink Pro 160 Re...

Page 347: ... 43 auto attendant configuring 4 112 custom greeting 4 134 schedule 4 126 auto configuration IP phone 6 3 B backing up system software 5 12 barred numbers list 4 55 BLF softkey 3 58 C cables 1 11 call forward softkey 3 57 call list softkey 3 61 CDR reports 5 9 chassis 1 12 CompactFlash card reprogramming 7 17 conference softkey 3 59 configuration database 5 14 configuring AastraLink trunking 4 89 ...

Page 348: ...tatus 5 4 FXO tuning manually setting parameters for 4 17 running the Tuning Wizard 4 18 G gateway external 4 28 greeting recording 4 134 groups ring 3 38 H hardware requirements 1 11 holiday schedule configuring 4 130 host name editing 4 22 HTTP parameters 4 28 I intercom softkey 3 59 IP Address AastraLink obtaining 6 9 editing 4 23 IP phones auto configuration 6 3 lifeline 1 9 MAC Address 3 8 mo...

Page 349: ...e recovery mode UI 7 14 relay configuring 4 12 softkey 3 61 remote office phones registering A 1 remote office support enabling 4 27 reprogramming CompactFlash card 7 17 onboard flash 7 22 requirements hardware 1 11 software 1 13 reset switch locating 7 6 restoring factory default settings 7 7 ring groups configuring 3 38 S schedule auto attendant 4 126 secondary non Aastra phones and softclients ...

Page 350: ...phones for 3 5 deleting accounts for 3 27 editing accounts for 3 15 logging in 2 2 privileges 1 13 V viewing call records 5 9 IP Address 6 9 system status 5 4 vnx dra file 5 15 voicemail restoring 5 14 softkey 3 60 system limit 4 16 visual configuring 4 15 VoIP configuring 4 74 W Web UI accessing 2 2 administrator menu options 2 6 Windows Explorer 2 4 ...

Page 351: ...d to Aastra at the customer s sole expense Aastra shall repair or replace defective Products returned under Warranty at no charge to customer and Aastra shall bear the expense of the return shipment of the repaired or replacement Product to customer Aastra does not warrant the Product to be compatible with the equipment of any particular telephone company or their network This Warranty does not ex...

Page 352: ...sted this number must be provided to the telephone company This Aastra VNX uses the following USOC RJ 48 jacks A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA A compliant telephone modular plug is provided with this product It is designed to be connected to a compatibl...

Page 353: ...dian requirements Canadian Department of Communications Radio Interference Regulations This digital apparatus Aastra VNX does not exceed the Class A limits for radio noise emissions from digital apparatus as documented in the Radio Interference Regulations of the Canadian Department of Communications Règlement sur le brouillage radioélectrique du ministère des Communications Cet appareil numérique...

Page 354: ... Il n implique pas qu Industrie Canada a approuvé le matériel NOTE L étiquette du ministère des Communications du Canada indique que l appareillage est certifié c est à dire qu il respecte certaines exigences de sécurité et de fonctionnement visant les réseaux de télécommunications Le ministère ne garantit pas que l appareillage fonctionnera à la satisfaction de l utilisateur Avant d installer l a...

Page 355: ...cil Directive 89 336 EEC Conformity is declared by the application of EN 55 022 1998 and EN 55 024 1998 WARNING This is a Class A product In a residential area this product may cause radio interference in which case the user may be required to take the appropriate measures EC declaration of conformity This product conforms to the provisions of Council Directive s EMC Directive 89 336 EEC Low Volta...

Page 356: ...ult in airflow blockage to power supply vents or chassis vents Before installing the Aastra VNX rackmount version ensure that the rack is sturdy and well secured Lithium battery caution CAUTION Danger of explosion if battery is incorrectly replaced Replace only with the same or equivalent type recommended by the manufacturer Discard used batteries according to the manufacturer s instructions ATTEN...

Page 357: ...ion and distribution of these separate programs is protected as a collective work Copyright Aastra Telecom Inc 2005 Use and distribution of the VNX product are deemed to be acceptance of the Software Licensing terms contained within the Aastra VNX Service Level Agreement Associated third party license agreements and applicable Open Source software licenses are incorporated by reference the full te...

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Page 360: ...AastraLink Pro 160 Administrator Guide Published in the USA 41 001190 02 REV 01 AastraLink Pro 160 Release 1 2 November 2008 ...

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