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Aastra 9480i Series, User Manual

The Aastra 9480i Series is a powerful and innovative communication device, designed to streamline business operations. Take complete control of your system with the Admin Manual, available for free download from manualshive.com. This comprehensive manual offers detailed instructions on maximizing the potential of your Aastra 9480i Series, ensuring seamless performance and enhanced productivity.

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Model 9480i IP Phone User Guide

 

197

2.

The “

Call Hold Reminder During Active Calls” 

field is disabled by default. To enabled this 

field, check the box.
When this feature is enabled, a reminder tone is heard on the active call when another call is on 
hold. When disabled, a ring splash is heard when the active call hangs up and there is still a 
call on hold.

3.

Click 

Save Settings

.

Summary of Contents for 9480i Series

Page 1: ...Aastra Model 9480i IP Phone User Guide Release 3 2 41 001382 00 REV00 01 2011 ...

Page 2: ...r reduce to electronic medium or machine readable form or language derive source code without the express written consent of the Seller and its Suppliers or disseminate or otherwise disclose the Software to third parties All Software furnished hereunder whether or not part of firmware including all copies thereof are and shall remain the property of Seller and its Suppliers and are subject to the ...

Page 3: ...anel 11 Key Descriptions 13 Keypad Keys 15 Methods for Customizing Your Phone 16 Phone Options via the IP Phone UI 16 Phone Options via the Aastra Web UI 19 Phone Status 23 Phone Status via IP Phone UI 23 Finding Your Phone s IP Address 24 Phone Status via the Aastra Web UI 25 Customizing Your Phone 28 Ring Tones and Tone Sets 28 Contrast Level 31 Backlight 32 Live Dialpad 34 Set Audio 35 Time and...

Page 4: ...Automatic Call Distribution ACD Key for Sylantro Servers 85 Directed Call Pickup Group Call Pickup Keys for Sylantro Servers 90 XML Key 94 Flash Key 99 Sprecode Key 100 Park Pickup Keys 101 Last Call Return lcr Key Sylantro Servers only 103 Call Forward Key 105 BLF Xfer 106 Speed Dial Xfer 108 Speed Dial Conf 110 Services Key 112 Directory Key 114 Callers List Key 116 Intercom Key 118 Phone Lock K...

Page 5: ...Conferencing Calls 141 Ending Calls 147 Managing Calls 148 Directory List 148 Callers List 159 Account Configuration DND and Call Forwarding 164 Missed Calls Indicator 186 Voicemail 187 Additional Features 188 Star Codes 188 Suppress DTMF Playback 188 Display DTMF Digits 190 Play Call Waiting Tone 192 Call Waiting Tone Period 193 Stuttered Dial Tone 194 XML Beep Support 195 Call Hold Reminder Duri...

Page 6: ... Conferencing 218 Answer and Ignore Softkeys for XML Applications 219 XML Softkey for Special Characters in XML Applications 219 Playing a WAV File On Your Phone 220 Using the Keypad During Active XML Applications 220 Key Redirection 221 XML Applications and Off Hook Interaction 222 XML Override for a Locked Phone 222 RTP Recording and Simultaneous Playing 222 Hold Feature Enhancement for Broadsof...

Page 7: ...cumentation Aastra 9480i SIP IP Phone Installation Guide Contains installation and set up instructions general features and functions and basic options list customization This Installation Guide is included in the box with your phone Aastra 9480i SIP IP Phone User Guide Describes the most commonly used features and functions for an end user This User Guide can be downloaded from www aastratelecom ...

Page 8: ...ernet performance Power source For Ethernet networks that supply in line power to the phone IEEE 802 3af For power use the Ethernet cable supplied to connect from the phone directly to the network for power No 48v AC power adapter required For Ethernet networks that DO NOT supply power to the phone For power use the 48V AC Power Adapter included to connect from the DC power port on the phone to a ...

Page 9: ...e is first plugged in or when it is restarted Plugging in and Starting the Phone The 9480i automatically begins the start up sequence as soon as it is connected The phone goes through this process the first time you plug in your phone and every time you restart your phone The phone displays the following startup screens Conf Services Xfer Icom Hold Redial Goodbye Options 9480i Checking for Firmwar...

Page 10: ...the phone downloads the latest updates Note New updates to your phone can be automatically scheduled from the server This is set up on the phone system by your System Administrator and should be scheduled during non business hours or slow call periods Important Do not unplug or remove power to the phone while it is checking or installing firmware and configuration information DHCP waiting for IP U...

Page 11: ... Administrator the following screen displays during startup When the configuration update is complete the phone displays the following screens and then displays the Idle screen Downloading Language Packs Network DSP SIP Done Services Dir Callers Icom L1 John Smith Sat Jan 1 12 18am Idle Screen ...

Page 12: ...he Network Connected prompt for a few seconds However if changes have been made to your phone s network settings you may need to restart your phone For more information about connecting your phone see the Aastra 9480i IP Phone Installation Guide the section Connecting to the Network and to Power Check with your system or network administrator for assistance Note If the phone displays No Service yo...

Page 13: ...or Services Directory Callers List and Intercom respectively You can also press the Services and Intercom hard keys to access those functions You can configure the 6 softkeys with up to 20 functions as required Note Your System Administrator sets up your SIP screen name line number and any other administrative features required If your name does not display on the screen contact your System Admini...

Page 14: ...functions display on the screen For example in the following illustration Home was configured as a speed dial key on the first softkey and Do Not Disturb DND was configured on the fifth softkey If you have additional functions configured on the softkeys that do not display on the main idle screen a More displays on the screen Pressing the More softkey toggles between the first screen and a second ...

Page 15: ...ormation on your system s star codes please refer to the documentation for the voicemail system you are using Screen Display After Picking Up the Handset When you pickup the handset the screen displays as follows This screen displays the following keys located on the bottom left of the screen Dial Conf Conference Xfer Transfer A More softkey also displays at the bottom right of the screen if you h...

Page 16: ...ou can press the More softkey to toggle between the first and second screens to display all configured softkeys See illustrations below Note The 6 softkeys are state based configurable softkeys and allow you to configure up to 20 functions L1 John Smith Sat Jan 1 12 18am Services Directory Callers Icom Idle Screen After Handset Pickup L1 John Smith More Home After Pressing More L1 John Smith Dial ...

Page 17: ...er Guide 11 IP Phone Keys Key Panel The following sections describe the various 9480i phone key functions on both the symbol and text hardware platforms and how they help you make and manage your calls and caller information ...

Page 18: ... WXYZ 1 4 3 6 2 5 7 9 8 0 Goodbye Options Hold Redial L1 L2 L3 L4 9480i Handset Four 8 Line Call Appearance Keys High Quality Speakerphone Mute Key Message Waiting Lamp Navigation Keys Goodbye Key Keypad Options Key LCD Screen Hold Key Volume Control Redial Key Handsfree Key Softkeys Hard Keys ...

Page 19: ...the call appearance button beside the light that is flashing Redial key Redials up to 100 previously dialed numbers Pressing the Redial key twice simultaneously redials the last dialed number Volume control key Adjusts the volume for the handset headset ringer and handsfree speaker Line Call Appearance key Connects you to a line or call The Aastra 9480i IP phone supports up to 4 line keys Handsfre...

Page 20: ...e RIGHT arrow key sets the option Note At the idle screen you can press the UP arrow key to enter the Directory List You can press the DOWN arrow key to enter the Callers List Softkeys 6 state based softkeys on the 9480i IP Phone up to 20 programmable functions The following softkeys display when you pick up the handset DIAL After entering a phone number from the keypad you can press the Dial soft...

Page 21: ...ed Dial Key on page 70 Press the keys associated with a called Interactive Voice Response IVR system Keypad Key Description 0 Dials 0 Dials the Operator on a registered phone 1 Dials 1 2 ABC Dials 2 When entering text this key enters A with one press B with two presses and C with three presses 3 DEF Dials 3 When entering text this key enters D with one press E with two presses and F with three pre...

Page 22: ... to customize the following phone settings Option Number Option 1 Call Forward 1 Cfwd Number 2 Cfwd Mode 3 No Rings Note The menus that display for Call Forward are dependant on the Call Forward Mode set on the phone Default is Account mode 2 Preferences 1 Tones Ring Tone Tone Set 2 Contrast Level 3 Speed Dial Edit 4 Live Dialpad 5 Set Audio Audio Mode Headset Mic Vol 6 Time and Date Time Zone Day...

Page 23: ...ne 7 Phone Lock Note The Administrator Menu options are Administrator level functions only and are not accessible by the user These options should only be set up and changed by your System Administrator Option Number Option 1 Call Forward 1 Cfwd Number 2 Cfwd Mode 3 No Rings Note The menus that display for Call Forward are dependant on the Call Forward Mode set on the phone Default is Account mode...

Page 24: ...to select an option 4 Use the softkeys that display for each option to change a selected option 5 Press the Done button to save the change 6 Press the button the3 button or the button at any time to exit without saving changes References For more information about customizing your phone using the available options from the IP Phone UI see the section Customizing Your Phone on page 28 For more info...

Page 25: ...d to know your phone s IP address To find your phone s IP address see Finding Your Phone s IP Address on page 24 Using the Aastra Web UI 1 Open your web browser enter the phone s IP address or host name into the address field and press Enter The following logon screen displays 2 At the prompt enter your username and password and click OK Aastra Web UI Note For a user the default user name is user ...

Page 26: ...20 Model 9480i IP Phone User Guide The Network Status window displays for the IP phone you are accessing 3 You can logout of the Aastra Web UI at any time by clicking Log Off ...

Page 27: ... prevent use of the phone and reset the user password Softkeys and XML Allows you to configure up to 6 softkeys with functions identified in the list below You can configure up 20 functions on the softkeys Available Functions for Softkeys Keypad Speed Dial Allows you to assign a speed dial number to a specific digit on the phone s keypad for speed dial ing purposes Directory Allows you to copy the...

Page 28: ...old Reminder Call Waiting Tone Period Preferred Line Preferred Line Timeout seconds Goodbye Key Cancels Incoming Call Message Waiting Indicator Line DND Key Mode Call Forward Key Mode This category also allows you to configure Incoming Intercom Call Settings Group Paging RTP Settings Ring Tones global and per line basis Time and Date Settings Webpage Language and Input Language Account Configurati...

Page 29: ...IP and MAC address Local Area Network LAN port information PC Port information if PC link exists Firmware version Error messages from last reboot or startup Use the following procedure to view the status of your phone using the IP Phone UI 1 Press on the phone to enter the Options List 2 Select Phone Status 3 Select the option you want to view IP MAC Address LAN Port PC Port Firmware Info Error Me...

Page 30: ...s 1 Press to enter the Options List 2 Scroll to Phone Status and press Select 3 Scroll to IP MAC Addresses and press Select The IP address of your 9480i IP phone displays in the IP Address field IP Phone UI Options Options Options List Done Select 1 Call Forward 2 Preferences 3 Phone Status 4 User Password Phone Status Done Select 1 IP MAC Addresses 2 LAN Port 3 PC Port 4 Firmware Info 5 Error Mes...

Page 31: ...window enter your username and password and click OK The Network Status window displays for the IP phone you are accessing This Network Status window is view only It displays the Network Status of your phone which includes the following Link State Negotiation Speed and Duplex setting for the LAN and PC ports MAC Address Hardware Information Firmware Information SIP Account status Aastra Web UI Not...

Page 32: ...nt Status The IP Phones show the SIP registration status on the IP Phone s Network Status screen in the Aastra Web UI The following is an illustration of the Network Status screen in the Aastra Web UI with SIP status displayed SIP Account Status ...

Page 33: ...astra com 5060 Registered Yes where Account Number is 1 SIP Account is 9057604603 anasipproxy aastra com on port 5060 Status is Registered Backup registrar is used Yes SIP Error Number Displays on accounts when registration fails with the SIP proxy server Example Backup Registrar Line SIP Account Status Used 4 9057604601 anasipproxy aastra com 5060 401 No where Account Number is 4 SIP Account is 9...

Page 34: ...user can select from to set on the IP phones You can enable disable these ring tones on a global or per line basis The following table identifies the valid settings and default values for each type of configuration method Ring Tones Table Configuration Method Valid Values Default Value IP Phone UI Global Tone 1 Tone 2 Tone 3 Tone 4 Tone 5 Silent Global Setting Tone 1 Aastra Web UI Global Tone 1 To...

Page 35: ...pe generic tones Australia Russia When you configure the country s tone set the country specific tone is heard on the phone for the following dial tone secondary dial tone ring tone busy tone congestion tones call waiting tone ring cadence pattern You configure global ring tones and tone sets using the Aastra Web UI and the IP Phone UI Configuring Ring Tones and Tone Sets Use the following procedu...

Page 36: ... to the IP phone 1 Click Basic Settings Preferences Ring Tones For global configuration 2 In the Ring Tones section select a country from the Tone Set field Valid values are Australia Europe France Germany Italy UK Mexico Brazil Malaysia Russia and US Default is US 3 Select a value from the Global Ring Tone field For per line configuration 4 In the Ring Tone section select a line for which you wan...

Page 37: ... contrast level using the IP Phone UI only Setting Contrast Level 1 Press on the phone to enter the Options List 2 Select Preferences 3 Select Display 4 Select Contrast Level 5 Use the 3 and 4 navigation buttons to increase or decrease the intensity of contrast lighting on the LCD 6 Press Done to save your selection IP Phone UI Options Options Display 1 Contrast Level 2 Backlight Done Select Done ...

Page 38: ...after a period of inactivity the idle period is user definable under the Advanced softkey when you select the Auto mode In Auto mode the backlight turns on with a key press or state change on the phone Setting the Backlight 1 Press on the phone to enter the Options List 2 Select Preferences 3 Select Display 4 Select Backlight 5 Use the 5 and 2 navigation buttons to select the Backlight status for ...

Page 39: ...klit when the phone is idle Valid values are 1 to 120 seconds 2 minutes Default is 10 seconds When this period of time is reached the phone turns OFF the backlight Use the Backspace and or Clear softkeys to delete entries if required 9 Press Done to save your setting Backlight Off Auto Done Cancel Advanced Backlight On Time Done Cancel Backspace Clear 10 seconds ...

Page 40: ...phone is on hook lifting the receiver or pressing the initiates a call to that number Availability of feature dependant on your phone system or service provider You can enable disable the live dialpad using the IP Phone UI only Enabling Disabling Live Dialpad 1 Press on the phone to enter the Options List 2 Select Preferences 3 Select Live Dialpad 4 Use the Change softkey to turn the live dialpad ...

Page 41: ...dsfree speakerphone In Speaker audio mode lift the handset to switch to the handset Headset Choose this setting if you want to make or receive all calls using a handset or headset Calls can be switched from the handset to headset by pressing the button on the phone To switch from the headset to the handset lift the handset Speaker Headset Incoming calls are sent to the handsfree speakerphone first...

Page 42: ...ter the Options List 2 Select Preferences 3 Select Set Audio 4 Select Audio Mode 5 Select the audio mode you want to use on your phone Default is Speaker Valid values are Speaker Default Headset Speaker Headset Headset Speaker 6 Press Done to save your setting IP Phone UI Options Options Set Audio Done Select 1 Audio Mode 2 Headset Mic Volume Audio Mode Done Cancel Speaker Headset Speaker Headset ...

Page 43: ... 37 7 Select Headset Mic Volume 8 Select the Low Medium or High volume level Default is Medium 9 Press Done to save your selection Set Audio Done Select 1 Audio Mode 2 Headset Mic Volume Headset Mic Volume Done Cancel Low Medium High ...

Page 44: ...ings on the IP phone Set Time and Time Format 1 Press on the phone to enter the Options List 2 Select Preferences 3 Select Time and Date 4 Select Set Time Note Only the Time and Date Formats and Time Servers can be set using the Aastra Web UI IP Phone UI Note The time and time format you configure display on the phone s idle screen Options Options Time and Date Done Select 1 Time Zone 2 Daylight S...

Page 45: ...Format to either a 12 hour format or a 24 hour format Valid values are 12h and 24h Default is 12h 9 Press Done to save the Time Format you selected Set Date and Date Format 1 Select Preferences 2 Select Time and Date 3 Select Set Date Note The date and date format you configure display on the phone s idle screen Set Time Done Backspace AM PM Enter Time 01 13am Cancel Time Format Done Change Time F...

Page 46: ...ect a date format from the list of options Default is Sun Jan 2 Valid values are Sun Jan 2 Default 2 Jan 00 2000 01 02 02 01 2000 02 01 00 02 01 00 01 02 00 Jan 2 2 Jan 2000 Sun 2 Jan 2 Jan 02 01 2000 8 Press Done to save the Date Format Set Date Done Backspace Enter Date y m d 2000 01 02 Cancel Date Format Done Sun Jan 2 2 Jan 00 2000 01 02 02 01 2000 02 01 00 02 01 00 01 02 00 Jan 2 2 Jan 2000 S...

Page 47: ...etting Daylight Savings Time 1 Select Preferences 2 Select Daylight Savings Note For a list of the Time Zones values available on the IP Phone see Appendix A Time Zone Codes Time and Date Done Select 1 Time Zone 2 Daylight Savings 3 Time Format 4 Date Format 5 Time Server 6 Set Time 7 Set Date Done Cancel Time Zone US Aleutain US Central US Eastern US Hawaii United States Time and Date Done Select...

Page 48: ...displayed with the specified configuration server The phone will use the time from Time Server 1 unless it is not configured or unavailable in which case it will move on to Time Server 2 and if neccessary Time Server 3 1 Select Preferences 2 Select Time and Date 3 Select Time Server 4 Select from Time Server 1 Time Server 2 or Time Server 3 Done Cancel Off 30 min summertime 1h summertime Automatic...

Page 49: ...bers and entering letters 7 Press Done to save the time server setting 1 Click Basic Settings Preferences Time and Date Setting 2 In the Time Format field select the time format you want to use on your phone Valid values are 12h 12 hour format default 24h 24 hour format Note The default for Time Servers is Enabled Aastra Web UI Note The time and time format you configure display on the phone s idl...

Page 50: ... DD MMM DD MM YYYY 4 In the NTP Time Servers field enable by checking the checkbox or disable by unchecking the box default is enabled 5 In the Time Server 1 Time Server 2 and Time Server 3 fields enter IP addresses or qualified domain names for the primary secondary and tertiary time servers 6 Click Save Settings Note The date and date format you configure display on the phone s idle screen Note ...

Page 51: ...ack s are available on your phone from your System Administrator you can specify which language to use on the phone and or the Aastra Web UI Use the following procedure to specify which language to use for the IP Phone UI 1 Press on the phone to enter the Options List 2 Select Preferences 3 Select Language 4 Select Screen Language The current language setting displays on the IP Phone 5 To change t...

Page 52: ...ic The Aastra Web UI displays all screens in the language you selected Note All languages may not be available for selection The available languages are dependant on the language packs currently loaded to the IP phone English is the default language and cannot be changed or removed For more information about loading language packs see your System Administrator Aastra Web UI Note You must have the ...

Page 53: ... in a specific language when performing inputs on the phone The following tables identify the language characters that you can use to enter text and characters on the 9480i Keypad Input Alphabet Tables English French Key Uppercase Characters Lowercase Characters 0 0 0 1 1 _ 1 _ 2 ABC2 abc2 3 DEF3 def3 4 GHI4 ghi4 5 JKL5 jkl5 6 MNO6 mno6 7 PQRS7 pqrs7 8 TUV8 tuv8 9 WXYZ9 wxyz9 SPACE SPACE Key Upper...

Page 54: ...C2ÁÀÇ abc2áàç 3 DEF3ÉÈ def3éè 4 GHI4ÏÍ ghi4ïí 5 JKL5 jkl5 6 MNO6ÑÓÒ mno6ñóò 7 PQRS7 pqrs7 8 TUV8ÚÜ tuv8úü 9 WXYZ9 wxyz9 SPACE SPACE Key Uppercase Characters Lowercase Characters 0 0 0 1 1 _ 1 _ 2 ABC2ÄÀ abc2äà 3 DEF3É def3é 4 GHI4 ghi4 5 JKL5 jkl5 6 MNO6Ö mno6ö 7 PQRS7ß pqrs7ß 8 TUV8Ü tuv8ü 9 WXYZ9 wxyz9 SPACE SPACE ...

Page 55: ...ÀCÇ abc2àcç 3 DEF3ÉÈË def3éèë 4 GHI4 ghi4 5 JKL5 jkl5 6 MNO6ÓÒ mno6óò 7 PQRS7 pqrs7 8 TUV8Ù tuv8ù 9 WXYZ9 wxyz9 SPACE SPACE Key Uppercase Characters Lowercase Characters 0 0 0 1 1 _ 1 _ 2 ABC2ÁÀÂÃÇ abc2áàâãç 3 DEF3ÉÊ def3éê 4 GHI4Í ghi4í 5 JKL5 jkl5 6 MNO6ÓÔÕ mno6óôõ 7 PQRS7 pqrs7 8 TUV8ÚÜ tuv8úü 9 WXYZ9 wxyz9 SPACE SPACE ...

Page 56: ...nguage Select the language you want to use when inputting text and characters into the IP Phone UI Valid values are Key Uppercase Characters Lowercase Characters 0 0 0 1 1 _ 1 _ 2 АБВГ2ABC aбвг2abc 3 ДЕЁЖЭ3DEF Дeëжз3def 4 ИЙКЛ4GHI ийкл4ghi 5 МНОП5JKL мноп5jkl 6 РСТУ6MNO рсту6mno 7 ФХЦЧ7PQRS7 фхЧч7pqrs 8 ШЩЪЫ8TUV шщъы8tuv 9 ЬЗЮЯ9WXYZ ьзюя9wxyz SPACE SPACE IP Phone UI Language 1 Screen Language 2 In...

Page 57: ...guage to use when entering text and characters in the Aastra Web UI and IP Phone UI Valid values are English default Français French Español Spanish Deutsch German Italiano Italian Português Portuguese Русский Russian 3 Click Save Settings The change is dynamic The Aastra Web UI and IP Phone UI allow you to enter text and characters in the language you selected Note Available input languages are d...

Page 58: ...es support for ISO 8859 2 Latin2 of multi national languages when displaying and inputing in the IP Phone UI and the Aastra Web UI UTF 8 is also compatible with XML encoding on the IP Phones The following table illustrates the Latin 2 character set used on the 9480i IP Phone ...

Page 59: ...ssword prompt re enter the new user password and press Enter A message Password Changed displays on the screen If you change the password Then you need to using the IP Phone UI use that new password to log into the Aastra Web UI using the Aastra Web UI use that new password when changing the user password via the IP Phone UI Note Valid values when creating or changing a password are 0 to 429496729...

Page 60: ...word field enter the current user password 3 In the New Password field enter the new user password 4 In the Password Confirm field enter the new user password again 5 Click Save Settings Aastra Web UI Note By default the user name is user all lowercase and the password field is left blank ...

Page 61: ...wing procedure to reset a user password 1 Click Operation Phone Lock 2 In the Reset User Password field click Reset The following screen displays 3 In the Current Password field leave this blank 4 In the New Password field enter a new password 5 In the Password Confirm field re enter your new user password 6 Click Save Settings Note Valid values when creating or changing a password are 0 to 429496...

Page 62: ...your System Administrator or should you experience any unexpected behavior 1 Press the button on the phone to enter the Options List 2 Select Restart Phone 3 When the prompt Are you sure you wish to restart the phone appears press the Restart softkey If you do not wish to restart your phone press Cancel 1 Click Operation Reset 2 Click Reset 3 Click OK at the confirmation prompt IP Phone UI Note Yo...

Page 63: ...t allows you to enter and save a new user password Set an emergency dial plan An emergency dial plan can be 911 999 112 110 or all of the above The default emergency dial plan is 911 999 112 110 The following procedures describe locking the phone setting an emergency dial plan and resetting the user password Locking Unlocking a Phone Use the following procedures to lock an IP phone and prevent it ...

Page 64: ... the Phone field click Lock The phone locks dynamically and displays the following message Phone is locked Unlock the Phone 3 Click Operation Phone Lock 4 In the Unlock the Phone field click Unlock The phone unlocks dynamically and displays the following message Phone is unlocked Aastra Web UI ...

Page 65: ... services Once you specify the emergency number s on the phone you can dial those numbers directly on the dial pad when required and the phone automatically dials to those emergency services The following table describes the default emergency numbers on the IP phones You can set the emergency dial plan using the Aastra Web UI Note Contact your local phone service provider for available emergency n...

Page 66: ... In the Emergency Dial Plan field enter the 3 digit number used in your local area to contact emergency services For multiple numbers enter a between each emergency number For example 911 110 Default for this field is 911 999 112 110 3 Click Save Settings to save the emergency dial plan to your phone Reference For more advanced options you can set on your phone see Additional Features on page 188 ...

Page 67: ...tomatically selects a line for you When you have more than one call you can use the left and right navigation buttons 3 and 4 to scroll left and right to the different call information Icons 3 and 4 appear if there is call information either left right or both sides of the current information you are viewing The display shows which line the call information is referring to L1 L2 L3 L4 etc the Call...

Page 68: ...F configured key Maximum of 50 BLFs allowed on 536M Expansion Module BLF List Indicates the key is configured for BLF list use User can dial out on a BLF List configured key Auto Call Distribution ACD For Sylantro Servers Indicates the key is configured to allow the Sylantro server to distribute calls from a queue to registered IP phone users agents Directed Call Pickup DCP Group Call Pickup GCP F...

Page 69: ...conference call and add the new call directly to the conference Services Indicates the key is set to access Services such as Directory List Callers List Voicemail or any other XML applications set up by your System Administrator Directory Indicates the key is configured to access the Directory List Note At the idle screen on the phone you can also press the UP arrow to enter the Directory List Cal...

Page 70: ...umber or the far end is ringing busy The current line is busy because the line is in use or the line is set as Do Not Disturb Softkey Type Default States None All states disabled Line idle connected incoming outgoing busy Speed Dial idle connected incoming outgoing busy DND idle connected incoming outgoing busy BLF idle connected incoming outgoing busy BLF List idle connected incoming outgoing bus...

Page 71: ...softkey 12 as the following Type speed dial Label LAB Value 3456 after saving the settings the LAB label actually appears in position 1 of the LCD A softkey function of none does not display on the idle screen at all Call Forward idle connected incoming outgoing busy BLF Xfer idle connected incoming outgoing busy Speed Dial Xfer idle connected incoming outgoing busy Speed Dial Conf idle connected ...

Page 72: ...r Guide The following illustrations show the configuration of Key 12 and how that key displays on the phone Key 12 configured as a speed dial Key 12 displays in softkey position 1 on the phone L1 John Smith Sat Jan 1 12 18am LAB ...

Page 73: ... that can be configured is 9 4 line call appearance hard keys plus 5 softkeys If all line call appearances have been set up between two different numbers a total of 8 lines can be configured John Smith Sat Jan 1 12 18am 1 L5 L6 L7 L8 L9 Services Dir Callers Icom Icon Definition There is no call activity for the line call appearance softkey A call is ringing at your phone on this line call appearan...

Page 74: ... required for the active state such as the Drop softkey in the connected state Typically context dependent softkeys appear in the top left position and all line call appearance softkeys appear in the remaining positions You use the Aastra Web UI to set a softkey as a line Note In some situations such as during a conference call the line call appearance softkeys may overwrite some of the context de...

Page 75: ...tra Web UI to set a key as a line Use the following procedure to set a key to function as a line 1 Click Operation Softkeys and XML Softkeys 2 Select from Key 1 through Key 20 3 In the Type field select Line to apply to the softkey 4 In the Label field enter a label to apply to this softkey 5 In the Line field select a line to apply to this softkey Valid values are 5 through 9 6 Check enable or un...

Page 76: ...or keypad key Speed Dial Prefix The speed dial feature also allows you to specify a preset string of numbers followed by a that the phone dials automatically after pressing the speed dial key You can use this feature for numbers that contain long prefixes For example if you had the following speed dial configuration in the Aastra Web UI Key 1 Type speed dial Label Europe Office Value 1234567 Line ...

Page 77: ... the Backspace softkey You can enter up to 16 letters in the Enter Name field 3 Press the 2 key to move to the next field IP Phone UI Note When creating a speed dial key from the IP Phone UI you must select a softkey or keypad key that has no preassigned function key must be set to None or Empty If you press and hold a keypad key that is already configured as a speed dial the speed dial informatio...

Page 78: ...fault the phone uses Line 1 for the speed dial key If you want to use a different line press the Change softkey or press the 4 key to select another line 7 Press the Save softkey to save the speed dial information to the speed dial key you selected Note When in the Enter Number field the phone automatically switches to the numbers softkey Note To delete or remove a speed dial configuration from th...

Page 79: ...tkey or keypad key The following screen displays 5 In the Enter Name field enter a name to apply to the speed dial key Use the keypad keys to enter the name Continue to press the keypad keys to access the next letter for that key i e press 2 three times to access C Press 4 to move to the next space or wait for the cursor to automatically advance to the next position To insert a space between lette...

Page 80: ...ent line press the Change key or press the 4 key to select another line 10 Press the Save softkey to save the speed dial information to the speed dial key you selected Note The phone automatically uses an uppercase letter for the first letter of each word and a lowercase letter for all subsequent letters in the word If necessary use the ABC 4 softkey to specify uppercase letters or lowercase lette...

Page 81: ...e softkey 4 In the Label field enter a label to apply to this softkey 5 In the Value field enter the phone number extension or speed dial prefix to apply to this key If you enter a speed dial prefix you must enter the character at the end of the prefix number for example 123456 6 In the Line field select a line to apply to this softkey Valid values are 1 through 9 7 Check enable or uncheck disable...

Page 82: ...through Digit 9 3 In the input box enter the phone number extension or speed dial prefix to apply to this Digit key If you enter a speed dial prefix you must enter the character at the end of the prefix number for example 123456 4 In the Line field select a line for which to apply the speed dial to Valid values are 1 through 9 5 Click Save Settings Aastra Web UI ...

Page 83: ...references 3 Select Speed Dial Edit All current speed dial key LEDs flash RED for softkeys All other function key LEDs turn off during this process After you press a speed dial key for editing the phone restores all key LEDs to their previous state IP Phone UI Note A speed dial key must be already configured on the phone to edit the key Speed Dial Edit Press SD button Preferences 1 Tones 2 Contras...

Page 84: ...reen allows you to change the Speed Dial Number and Line setting 2 If you press a key that is NOT setup as a speed dial key the phone displays an Invalid Key message However if you press and hold an empty digit key softkey or expansion module key set to NONE it initiates the Add a Speed Dial Key process allowing you to setup a new speed dial key For more information see Press and Hold to Create a ...

Page 85: ...ttings Editing a Speed Dial Key Using Keypad Speed Dial in the Aastra Web UI 1 Click Operation Keypad Speed Dial 2 Select from Digit 1 through Digit 9 3 In the input box edit the phone number extension or speed dial prefix for this Digit key If you enter a speed dial prefix you must enter the character at the end of the prefix number for example 123456 4 In the Line field select a line for which t...

Page 86: ...set up the configuration server The second line on the screen of the IP phone shows when DND is set If the phone shares a line with other phones only the phone that has DND configured is affected You can set DND on the softkeys using the Aastra Web UI only DND is not configurable from the IP phone UI Configuring a Do Not Disturb Key Use the following procedure to set a key to function as Do Not Di...

Page 87: ...itoring the status of a worker s phone use busy or idle When the worker picks up his phone to make a call a busy indicator on the Supervisor s phone shows that the worker s phone is in use and busy On the 9480i the busy and idle indicators show on the IP phone screen display next to the key programmed for BLF functionality When the monitored user is idle an icon with the handset on hook shows next...

Page 88: ...o apply to the softkey 4 In the Label field enter a label to apply to this softkey 5 In the Value field enter the phone number or extension you want to monitor 6 In the Line field select a line for which to apply this softkey Valid values are 1 through 9 7 Check enable or uncheck disable the states you want to apply to this softkey 8 Click Save Settings Aastra Web UI ...

Page 89: ...n the 9480i the key LEDs illuminate either flashing solid or turn off depending on the state of those extensions Configuring a BLF List Key The BLF List function can be configured on the 9480i using the Aastra Web UI only If you set a key to use BLF List you must also enter a BLF List URI at Operation Softkeys and XML Services The BLF List URI is the name of the BLF list defined on the BroadSoft B...

Page 90: ...opriate SIP proxy you are using 5 Check enable or uncheck disable the states you want to apply to this softkey 6 In the BLF List URI field enter the name of the BLF list defined on the BroadSoft BroadWorks Busy Lamp field page for your particular user For example my53i blf list as broadworks com 7 Click Save Settings Aastra Web UI Note The Label and Value field are not required The BroadWorks BLF ...

Page 91: ...ating an ACD key you are ready to receive calls from a queue on the server You must press the ACD key and then log in by entering your User ID and Password An Available softkey displays allowing you to make your phone available to accept these calls When you are on an active call or you miss a call the server automatically changes the phone s status to unavailable The server updates it s database ...

Page 92: ... example 1 Click Operation Softkeys and XML Softkeys 2 Select from Key 1 through Key 20 3 In the Type field select Auto call distribution 4 In the Label field enter a label to apply to this ACD key 5 In the Line field select a line to apply Automatic call distribution Valid values are 1 through 9 6 Check enable or uncheck disable the idle state for this softkey 7 Click Save Settings Aastra Web UI ...

Page 93: ... your phone available or unavailable to take calls by pressing the Available Unavailable Key 2 The server monitors your IP phone status When you set the IP phone to available the server begins distributing calls to your phone When you set the IP phone to unavailable the server temporarily stops distributing calls to your phone The LED for the ACD Key shows the current status of your phone ACD LED ...

Page 94: ... User ID and Password prompts displays 3 Using the keypad enter your User ID phone number provided by your System Administrator 4 Using the keypad enter your Password provided by your System Administrator and press the Log In Key Your phone logs into the queue on the server IP Phone UI Note Use the Backspace softkey to move back a space and delete a character if required Use the Cancel softkey to ...

Page 95: ...ilable softkey If you are on a call or miss a call that has been distributed to your phone your phone status automatically changes to Unavailable Your phone remains in the Unavailable state until one of the following occurs You use the IP Phone UI to manually switch the IP phone state back to Available or The availability timer for your IP phone expires This only occurs if your Administrator has c...

Page 96: ...itored extension receives multiple incoming calls simultaneously the IP Phone UI displays a list of incoming calls You select a call from this list and are connected to the call When you configure a GCP softkey you specify the ring group for example extensions 2200 2210 that you want to monitor for incoming calls When an incoming call is received on any of these extensions the Operator presses the...

Page 97: ...Softkeys and XML Softkeys 2 Select from Key 1 through Key 20 3 In the Type field select Directed Call Pickup 4 In the Label field enter a label to apply to this Directed Call Pickup key 5 In the Value field specify the extension you want to intercept when you press this softkey For example 2200 6 In the Line field select the line for which to apply the Directed Call Pickup configuration Valid valu...

Page 98: ...0 3 In the Type field select Directed Call Pickup 4 In the Label field enter a label to apply to this Group Call Pickup key 5 In the Value field enter groupcallpickup 6 In the Line field select the line for which to apply the Group Call Pickup configuration Valid value are 1 through 9 7 Check enable or uncheck disable the states you want to apply to this softkey 8 Click Save Settings Aastra Web UI...

Page 99: ...p GCP 1 If any of the monitored group of extensions receives a call press the GCP Key The call is answered If the monitored group of extensions receives multiple incoming calls simultaneously the phone displays a list of incoming calls 2 Use the and keys to scroll through the list to select an extension 3 Press the Pickup Key for the extension you select The call is answered IP Phone UI Note Befor...

Page 100: ...ed XML softkey setup by your System Administrator Using the Aastra Web UI you can configure a key to access XML applications Under Operations Softkeys and XML you can assign a key the type XML You must also specify an XML URI and a Services label using the following XML fields XML Application URI XML Application Title The XML Application URI is the URI loaded by your phone The phone performs an HT...

Page 101: ...s applied you can use the IP Phone UI to press the Services key and access the XML services Configuring XML Services 1 Click Operation Softkeys and XML Softkeys 2 Select from Key 1 through Key 20 3 In the Type field select Services 4 In the XML Application URI field enter the applicable URI s Note Contact your System Administrator for the applicable URI to enter in this field Aastra Web UI Note Co...

Page 102: ...fter pressing the Services key 6 Click Save Settings Configuring an XML Key 1 Click Operation Softkeys and XML Softkeys 2 Select from Key 1 through Key 20 3 In the Type field select XML 4 In the Label field enter a label to apply to this key 5 In the Value field enter a URI s to apply to this key 6 Check enable or uncheck disable the states you want to apply to this softkey Aastra Web UI Note Cont...

Page 103: ...use From the Services Menu Use the following procedure to access XML applications from the Services Menu Use the following illustration as a reference 1 Press the Services softkey or press the Services hard key 2 Use the 5 and 2 to scroll through the items 3 For menu and directory services select a service to display the information for that customized service Message services display to the scree...

Page 104: ... Use the 5 and 2 to scroll through the customized features 3 For menu and directory services select a service to display the information for that customized service Message services display to the screen after pressing the softkey For user input services follow the prompts as appropriate 4 To exit from the Customized Features screen press the XML softkey again ...

Page 105: ...hone generates flash events only when a call is connected and there is an active RTP stream for example when the call is not on hold Configuring a Flash Key 1 Click Operation Softkeys and XML Softkeys 2 Select from Key 1 through Key 20 3 In the Type field select Flash 4 In the Label field enter a label to display on the phone for the softkey 5 Click Save Settings Aastra Web UI ...

Page 106: ... for information about available services Setting a Sprecode Key Use the following procedure to configure a sprecode softkey on the 9480i phone 1 Click Operation Softkeys and XML Softkeys 2 Select from Key 1 through Key 20 3 In the Type field select Sprecode 4 In the Label field enter a label to display on the IP phone for this softkey 5 In the Value field enter the appropriate value for accessing...

Page 107: ...ne using the configuration files or the Aastra Web UI Users can make changes to customize the label of the park pick up keys using the Web UI Configuring Park Pickup Keys Use the following procedure to configure park pickup on the 9480i phone 1 Click on Operation Softkeys and XML 2 Select from Key 1 through Key 8 Keys 5 and 6 can be made configurable only by your system administrator 3 In the Type...

Page 108: ... you can pick up the call using the next procedure and press the Park key again to retry step 2 Pickup a Parked Call 1 Pick up the handset on the phone 2 Enter the extension number where the call was parked 3 Press the Pickup key If the call pick up is successful you are connected with the parked call For Asterisk Server Server announces the extension number where the call has been parked Once the...

Page 109: ...u are finished with the call and hang up you can press the key configured for lcr and the phone dials the last call you received When you configure an lcr softkey the label LCR displays next to that softkey on the IP phone When the Sylantro server detects an lcr request it translates this request and routes the call to the last caller Setting a Last Call Return Key Use the following procedure to c...

Page 110: ...y 1 through Key 20 3 In the Type field select Last Call Return 4 In the Line field select the line you want to apply to this softkey Valid values are 1 through 9 5 Check enable or uncheck disable the states you want to apply to this softkey 6 Click Save Settings ...

Page 111: ...ey on the phone accesses the Call Forward Menus The menus that display are dependant on the Call Forward mode Account default Phone or Custom configured for the phone For more information about call forwarding and call forwarding modes see Call Forward Account Based Configuration on page 170 Configuring a Call Forward Key 1 Click Operation Softkeys and XML Softkeys 2 Select from Key 1 through Key ...

Page 112: ...Calls When the focused line is in the Connected state pressing the BLF Xfer key transfers the call to the extension unconditionally disregarding the status of the monitored extension If transferring a call to an extension fails a message Transfer Failed displays on the phone and you can reconnect the call get the call back by pressing the line key again BLF Xfer and Call Forward When the focused l...

Page 113: ...ftkeys 2 Select from Key 1 through Key 20 3 In the Type field select BLF Xfer 4 In the Value field enter the monitored extension or the extension to transfer calls to for example 35 5 In the Line field select the line for which you want to use the key functionality 6 Click Save Settings Aastra Web UI ...

Page 114: ...e Speed Dial Xfer key causes the phone to go offhook and dial the predefined extension Speed Dial Xfer and Blind Transfer When the phone is connected to a call pressing the Speed Dial Xfer key blind transfers the call to the predefined target If transferring a call fails a message Transfer Failed displays and you can reconnect the call get the call back by pressing the line key again Speed Dial Xf...

Page 115: ...eys 2 Select from Key 1 through Key 20 3 In the Type field select Speed Dial Xfer 4 In the Value field enter the speed dial extension or the extension to transfer calls to for example 5551212 5 In the Line field select the line for which you want to use the key functionality 6 Click Save Settings Aastra Web UI ...

Page 116: ...y as a Speed Dial Conf key and you press this key while on an active call the focused line changes to the dialing line A Cancel softkey displays on the phone allowing you to abort the conference speed dial if required The message Ringing displays below the number when the far end is ringing The message Conf Unavailable briefly displays when a conference is already in progress The active call is no...

Page 117: ...gh Key 20 3 In the Type field select Speed Dial Conf 4 In the Value field enter the speed dial extension or the extension to add to the conference for example 5551212 5 In the Line field select the line for which you want to use the key functionality 6 Click Save Settings ...

Page 118: ...vailability of these services depends on your phone system or service provider Reference For more information about XML Caller List Directory and Voicemail see the following XML Key on page 94 Callers List on page 159 Directory List on page 148 Voicemail on page 187 Note Other than the Services key you can also configure the Caller List and Directory List on separate softkeys Note Your System Admi...

Page 119: ...keys and XML Softkeys 2 Select from Key 1 through Key 20 3 In the Type field select Services 4 In the Label field enter a label to apply to this softkey 5 In the Line field select the line you want to apply to this softkey Valid values are 1 through 9 6 Check enable or uncheck disable the states you want to apply to this softkey 7 Click Save Settings Aastra Web UI ...

Page 120: ... customized list of names with phone numbers and labels You can also dial directly from an entry in the Directory List In addition to creating a Directory softkey you can also download a Directory List to your PC if required using the Aastra Web UI Reference For more information about the Directory List see Directory List on page 148 9480i Conf Services Xfer Icom ABC DEF GHI JKL MNO PQRS TUV WXYZ ...

Page 121: ... softkey on the 9480i phone 1 Click Operation Softkeys and XML Softkeys 2 Select from Key 1 through Key 20 3 In the Type field select Directory 4 In the Label field enter a label to apply to this softkey 5 Check enable or uncheck disable the states you want to apply to this softkey 6 Click Save Settings Aastra Web UI ...

Page 122: ... that called your phone Reference For more information about the Callers List see Callers List on page 159 Note Your System Administrator can create a custom Callers List XML application allowing you to access the Callers List via an XML Key instead of the Callers List Key This allows you to configure the Callers List Key with other functions if required Contact your System Administrator for more ...

Page 123: ...t softkey on the 9480i phone 1 Click Operation Softkeys and XML Softkeys 2 Select from Key 1 through Key 20 3 In the Type field select Callers List 4 In the Label field enter a label to apply to this softkey 5 Check enable or uncheck disable the states you want to apply to this softkey 6 Click Save Settings Aastra Web UI ...

Page 124: ...ys using the Aastra Web UI Pressing the Intercom key automatically connects with a remote extension for outgoing calls or answers an incoming intercom call Reference For more information about the Intercom key see Using Intercom on page 131 9480i Conf Services Xfer Icom ABC DEF GHI JKL MNO PQRS TUV WXYZ 1 4 3 6 2 5 7 9 8 0 Goodbye Options Hold Redial L1 L2 L3 L4 Intercom hard key ...

Page 125: ... softkey on the 9480i phone 1 Click Operation Softkeys and XML Softkeys 2 Select from Key 1 through Key 20 3 In the Type field select Intercom 4 In the Label field enter a label to apply to this softkey 5 Check enable or uncheck disable the states you want to apply to this softkey 6 Click Save Settings Aastra Web UI ...

Page 126: ...one 1 Click Operation Softkeys and XML Softkeys 2 Select from Key 1 through Key 20 3 In the Type field select Phone Lock from the list of options 4 Click Save Settings Aastra Web UI Note You can lock unlock the phone using the new key you just configured using the Aastra Web UI at the path Operation PhoneLock or using the Phone Lock option on the IP Phone UI at the path Options Phone Lock For more...

Page 127: ...1 Press the LOCK key The phone locks The LED for the key AND the Message Waiting Lamp illuminate steady ON An Unlock label appears next to the key you just pressed Unlock the Phone 1 Press the UNLOCK key A password prompt displays 2 Enter your user password and press ENTER The phone unlocks The LED for the key AND the Message Waiting Lamp go OFF The Lock label appears next to the key you just pres...

Page 128: ...tens for when receiving RTP streams You can specify up to 5 listening multicast addresses at the path Basic Settings Preferences Group Paging RTP Settings For more information about Group Paging and how it works and to specify multicast addresses see Group RTP Paging receives RTP streams on page 212 Configuring a Paging Key 1 Click Operation Softkeys and XML Softkeys 2 Select from Key 1 through Ke...

Page 129: ...u have already configured the Paging key using the Aastra Web UI 1 On the IP Phone press the softkey or programmable key you configured for Paging labeled as Group 1 in the following illustration Notes 1 When you select Paging for the Type field the Line field is disabled 2 The Value field allows for one multicast address entry only IP Phone UI Notes 1 Recipient of a Paging call can set a global D...

Page 130: ... RTP session and an outgoing OR incoming phone screen displays as follows 2 Press the Drop key to end the multicast RTP session and return to the idle screen Note If you enable global DND on the phone the incoming multicast RTP session is dropped Paging Drop 00 01 ...

Page 131: ... added If a particular key is not defined it is ignored For more information about key behavior see Key Display Behavior on page 65 Configuring a None Key Use the following procedure to configure a None key on the 9480i IP Phone 1 Click Operation Softkeys and XML Softkeys 2 Select from Key 1 through Key 20 3 In the Type field select None 4 Check enable or uncheck disable the states you want to app...

Page 132: ...softkey20 after any hard coded keys have been added If a particular softkey is not defined it is ignored Configuring an Empty Key Use the following procedure to configure an Empty softkey on the 9480i phone 1 Click Operation Softkeys and XML Softkeys 2 Select from Key 1 through Key 20 3 In the Type field select Empty 4 Check enable or uncheck disable the states you want to apply to this softkey 5 ...

Page 133: ...wing procedure to delete a key function on the 9480i IP Phone 1 Click Operation Softkeys and XML Softkeys 2 Select from Key 1 through Key 20 3 In the Type field select none 4 Click Save Settings The softkey function is deleted from the IP phone memory Aastra Web UI ...

Page 134: ...nsion that may restrict your access to long distance area codes or dialling prefixes When your party picks up a timer appears on your display that records the length of your call If the Live DialPad option is on as soon as you press the first digit on the dial pad the phone automatically selects the next available line go off hook and dial as digits are pressed Note After dialing the number the ph...

Page 135: ...re information about setting the audio mode on your phone see Audio Mode on page 35 To dial using handsfree first press and enter a number at the dial tone To answer a call on your phone using handsfree press or the line call appearance button If you are in Speaker audio mode lift the handset and press to switch between handsfree and handset If you are in Speaker headset audio mode press to switch...

Page 136: ...wn the list to select your desired volume 7 Press Enter to save the setting 8 Press Done to save changes and exit 9 If you do not wish to save changes press Cancel to return to the previous screen To Make and Receive Calls Using a Headset 1 Ensure that you have selected a headset audio mode by accessing the Options list under option Preferences Set Audio Audio Mode on the IP Phone 2 Plug the heads...

Page 137: ... beep tone your phone automatically connects with the remote extension and you can speak through its speaker 4 To cancel intercom press or the Cancel key 5 When you are finished speaking hang up the phone by placing the handset back on hook or by pressing or the line call appearance button for the active call When you hang up the remote phone also hangs up IP Phone UI 9480i Conf Services Xfer Icom...

Page 138: ...ntercom calls made by the originating caller Auto Answer Allows you to enable or disable the IP phone to automatically answer an Intercom call If auto answer is enabled on the IP phone the phone plays a tone if Play Warning Tone is enabled to alert the user before answering the intercom call If auto answer is disabled the phone rejects the incoming intercom call and sends a busy signal to the call...

Page 139: ...s 2 to see the second most recently dialed number or 5 to see the oldest call on your list 4 To dial the displayed number press or lift the Handset or press any line keys 5 Press or the key to cancel Deleting from the Redial List Delete All Items 1 Press 2 Press the Delete Key then press the Delete Key again at the prompt to erase all items IP Phone UI Note Your System Administrator can set your R...

Page 140: ... conference For muted calls the handsfree LED flashes and the Mute key LED is ON You can use the Mute key to mute the handset headset or speakerphone The speaker light flashes slowly and you can hear the caller but they cannot hear you To switch mute on or off press IP Phone UI Note If you place a muted call on hold the phone automatically takes the call off mute when you reconnect to the call ...

Page 141: ...ssing the line call appearance button for the new incoming call automatically places the connected call on hold and answers the new call To reconnect to a party press the line call appearance button for that call If you cannot answer the call the caller goes to voicemail if voicemail has been configured for your extension IP Phone UI Note The audio mode setting you have selected in the options lis...

Page 142: ...ectly to voicemail without answering the call To do this press without picking up the handset If you re already on the phone your incoming call should go directly to voicemail Your phone screen displays a voicemail icon along with the number of waiting messages if you have unheard messages example x4 Goodbye ...

Page 143: ... the call To place a call on hold 1 Connect to the call if not already connected 2 Press the Hold key The line call appearance light begins to flash slowly and after a short time the phone beeps softly to remind you that you still have a call on hold The screen displays Call Held with the line number the call is held at the phone IP Phone UI Note If you are connected to another call the phone does...

Page 144: ...urrent call on hold as soon as you press a new line call appearance button If you have more than one call on hold you can reconnect to a held call by pressing the line call appearance button where that call is being held Press to disconnect the call Retrieving a Held Call If you have more than 1 call on hold you can scroll through the held call information by pressing 3 and 4 navigation keys To re...

Page 145: ...ion Consultative Transfer You also have the option to consult with the person you are transferring the call to before you complete the transfer To do this simply remain on the line until the receiving party answers the call After consulting with the receiving party you can either complete the transfer or cancel the transfer to go back to the original call The 9480i has an Intercom hard key on the ...

Page 146: ... consultive transfer remain on the line to speak with the Party 2 before pressing the Transfer Key again to transfer Party 1 to Party 2 To cancel the transfer select Cancel on the display screen or press Transferring Two Existing Calls The 9480i allows you to perform a transfer of a call when there are currently two active calls on the phone For example on your phone there are two active calls Cal...

Page 147: ...erencing Calls The 9480i IP phone offers two methods of conferencing Local conferencing default method Centralized conferencing for Sylantro and Broadsoft Servers Administrator must enable this method The 9480i has a Conference hard key on the front panel In addition when you lift the handset on the phone the Conference key displays on the softkeys by default Use either the Conference hard key or ...

Page 148: ...ess the speakerphone key A line opens up 2 Call Party 2 by dialing their number or answer an incoming call of a Party 3 Wait for Party 2 to answer When Party 2 answers you can consult with them before adding them to the conference 4 Press the Conf Key A new line opens 5 Enter the phone number of Party 3 Note Your System Administrator can set your Conference key to speed dial a specific number Cont...

Page 149: ...The 9480i allows you to create multiple conferences with unlimited participants depending on your server limitations when your Administrator enables Centralized Conferencing If your Administrator does not enable Centralized Conferencing then the 9480i uses Local Conferencing by default Your Administrator can configure Centralized Conferencing globally on all lines or on specific lines Although for...

Page 150: ...o answer When Party 2 answers you can consult with them before adding them to Conference 1 IP Phone UI Note When Centralized Conferencing is enabled on your phone local conferencing or three way conferencing works as indicated in the previous section Using Local Conferencing on page 142 Joining two active calls in a conference also works as indicated in the previous section Joining Two Active Call...

Page 151: ...add more parties repeat steps 8 through 12 If any party in the conference hangs up including the party that began the conference all other parties in the conference are still connected Setting Up Multiple Conferences for Sylantro Server only 1 Start Conference 1 using the procedures in the previous section Setting Up a Conference and Adding Multiple Parties for Sylantro and Broadsoft Servers on pa...

Page 152: ...ce 4 Press the Conf Key 5 Press the Line Key that has the active conference For example Line 1 and Line 2 both have active conferences Pressing Line 1 joins Party 1 and Party 2 to the conference on Line 1 Pressing Line 2 joins Party 1 and Party 2 to the conference on Line 2 6 Press the Conf Key again to join the Parties to the active conference Ending a Conference and Transferring Remaining Partie...

Page 153: ...onnect or reconnect to the call if not already connected for example if your caller is on hold Press or the line call appearance button of the active call to end the call If connected through the handset you can also place the handset back on hook to end the call IP Phone UI Goodbye ...

Page 154: ...0 entries into the 9480i Directory by adding them manually or by saving the number and name from other lists stored on your phone You can also dial directly from a directory entry On the 9480i you access the Directory by pressing the UP arrow navigation key or any softkey configured for Directory Accessing Your Directory Use the following procedure to access your Directory List Use the following i...

Page 155: ...match 4 To dial the displayed number press or just lift the handset or press any line keys 5 To add new entires press Add New 6 To delete the entire Directory List press DeleteList 7 Press the Quit to leave the Directory or press the Directory key again to quit Sorting Entries and Quick Search Feature You can sort multiple numbers according to preference and perform a quick search feature that all...

Page 156: ...for each line and field in the Directory List The following examples illustrate the IP Phone UI screens you can use to add entries in the Directory List Screen 1 Screen 2 Directory List Limitations Maximum length of a line 255 characters Maximum length of a name 16 characters Maximum length of a label 14 characters Maximum length of a URI 45 characters Maximum number directory entries in the NVRAM...

Page 157: ... Backspace softkey when required Use the Save softkey when you are finished adding the Label You can exit from Screen 2 at any time without saving by pressing the Cancel softkey Editing Entries in the Directory List On Screen 1 when the cursor is in the Line field softkey 5 displays a Change softkey The following example illustrates a Directory entry for Steve Smith with a phone number and an Offi...

Page 158: ...ntry Scrolling Multiple Screens Per Entry If there are multiple numbers for an entry the 3 and 4 keys display for you to scroll multiple screens The following examples show Screen 1 as Steve Smith s Office number Screen 2 as Steve Smith s Home number and Screen 3 as Steve Smith s Cell number The first scroll 4 indicates there are multiple number entries for the name The 3 and 4 indicates you can s...

Page 159: ...to the one position So the first screen to display for the entry would be the Cell number screen If no label is assigned to the entry the numbers would be arranged in the order you specify The following example illustrates the new arrangement of Steve Smith s number Note The Office label moves to the second position and the Home label moves to the last position Save Cancel Label Cell 1 Office 2 Ho...

Page 160: ...ing screen displays 3 Press Yes to delete the directory entry name number label and line from the Directory List 4 Press Cancel to cancel the delete function To delete specific numbers names or labels for an entry 1 Scroll to a name or number in the Directory List that has multiple numbers and or labels assigned to the entry 2 Press Delete The following screen displays 3 Press Number to delete onl...

Page 161: ...d on your screen during an active call to the Directory List using the following procedure Use the following illustration as a reference 1 During an active call while the name number and or label of the incoming caller displays to the LCD press UP arrow or press the Directory softkey 2 Press the Add New key The name and or number from the active call gets stored to the Directory IP Phone UI Direct...

Page 162: ... and or label from the Redial List to the Directory List using the following procedure Use the following illustration as a reference 1 Press the Redial List key 2 Scroll to the entry you want to copy to the Directory List 3 Press Copy The entry is saved in the Directory List IP Phone UI IP Phone UI 9480i Conf Services Xfer Icom ABC DEF GHI JKL MNO PQRS TUV WXYZ 1 4 3 6 2 5 7 9 8 0 Goodbye Options ...

Page 163: ...e of a Directory List in a spreadsheet application The file displays the name phone number and line number for each Directory entry Download the Directory List Use the following procedure to download the Directory List to your PC using the Aastra Web UI 1 Click Operation Directory 2 In the Directory List field click Save As A File Download message displays 3 Click OK Note Your System Administrator...

Page 164: ...er Guide 4 Enter the location on your computer where you want to download the Directory List and click SAVE The directorylist csv file downloads to your computer 5 Use a spreadsheet application to open and view the Directory List ...

Page 165: ...n added to the list since you last checked it Caller s List Screen Display You can view scroll and delete line items in the Callers List from the IP phone UI You can also directly dial from a displayed line item in the Callers List Display Item Description 450 349 0438 Indicates you have returned the call from the Callers list N MAR 04 3 30pm 2x N indicates a new call XX New Callers When you re no...

Page 166: ...cel a delete function press the 2 or the 5 Scroll keys 5 To save a line item to a softkey for speed dial ing press the Save softkey and enter the line number at the Save to prompt that is already configured for speed dial ing at a softkey 6 To dial a displayed entry from the Callers List pick up the handset press the handsfree button or press a line key 7 To exit the Callers List press the Callers...

Page 167: ...rs List Use the following illustration as a reference 1 Press the Callers List Key 2 Press 2 and 5 to find the entry you want to edit Press 2 to view the most recent call or 5 to see the oldest call on your list 3 Press any key on the dial pad to begin editing 4 To move the cursor one digit to the right press 4 To erase one digit to the left of the cursor press 3 5 To dial the displayed number pre...

Page 168: ...lers List Key 2 Use 2 and 5 keys to find the item you want to delete 3 Press the Delete softkey 4 Press the Delete softkey again at the prompt to erase the item Use the following procedure to delete all items from the Callers List 1 Press the Callers List Key 2 Press the Delete softkey 3 Press the Delete softkey again at the prompt to erase all items IP Phone UI IP Phone UI 9480i Conf Services Xfe...

Page 169: ... a Callers List in a spreadsheet application This file displays the name phone number and the line that the call came in on Download the Callers List Use the following procedure to download the Callers List to your PC using the Aastra Web UI 1 Click Operation Directory 2 In the Callers List field click Save As A File Download message displays 3 Click OK 4 Enter the location on your computer where ...

Page 170: ...her number See Call Forward Account Based Configuration on page 170 for more information about call forwarding to other numbers On the 9480i you can set DND on the phone side for a specific account or for all accounts on the phone You can set three modes for DND using the Aastra Web UI at the path Basic Settings Preferences General DND Key Mode Account Phone default and Custom DND performs accordi...

Page 171: ... Indicator MWI LEDs when you enable DND on the IP Phone Configuring DND The following describes configuring DND on your phone To configure a DND key see the section Do not Disturb DND Key on page 80 Key LED Behavior for All Modes MWI LED Behavior for All Modes DND key LED RED if current account in focus has DND ON DND key LED OFF when current account in focus has DND disabled MWI LED ON if current...

Page 172: ...all accounts on the phone DND key toggles all accounts on the phone to ON or OFF custom Sets the phone to display custom screens after pressing the DND key that list the account s on the phone The user can select a specific account for DND turn DND ON for all accounts or turn DND OFF for all accounts 3 Click Save Settings The changes takes affect immediately without a reboot Aastra Web UI Notes 1 ...

Page 173: ... or all accounts as applicable If you selected Phone mode the first account allows you to change the DND status for all accounts 2 Number and name of accounts that display to this screen are dependant on the number and name of accounts configured on the phone In the screen in step 4 Screenname1 is configured on Line 1 Screenname2 is configured on Line 2 and Screenname3 is configured on Line 3 Only...

Page 174: ...e DND ON or OFF for all accounts on the phone Toggling to ON enables DND on all accounts on the phone Toggling to OFF disables DND on all accounts on the phone Use the RIGHT and LEFT arrow keys to scroll through each account Use the RIGHT and LEFT arrow keys to scroll through each account In the above example toggling Screenname1 to DND ON enabled DND for Screenname2 and 3 also Note Enabling DND i...

Page 175: ...he accounts In the above example Screenname1 and 3 have DND ON as indicated by a check mark Screenname2 has DND off as indicated by an X The ALL ON and ALL OFF softkeys allow you to enable or disable DND on all accounts respectively 2 You use the CHANGE key to enable or disable DND for a specific account selected 3 Press DONE to save the change Indicates Indicates DND On DND Off Change All On All ...

Page 176: ... basis Pressing a configured CFWD key applies to the account in focus Phone The Phone mode allows you to set the same CFWD configuration for all accounts All Busy and or No Answer When you configure the initial account the phone applies the configuration to all other accounts In the Aastra Web UI only the account you configured is enabled All other accounts are grayed out but set to the same confi...

Page 177: ...ehavior for All Modes CFWD key LED RED if CFWD All CFWD Busy or CFWD No Answer is enabled for the account in focus CFWD key LED OFF if any CFWD mode is disabled MWI LED ON if current account in focus has CFWD ALL enabled MWI LED OFF if CFWD All is disabled Note If you make changes to the configuration for CFWD via the IP Phone UI you must refresh the Aastra Web UI screen to see the changes ...

Page 178: ...d from the list of options 4 optional If required enable or disable the applicable states for the Call Forward key Idle Connected Incoming Outgoing and or Busy 5 Click Save Settings Aastra Web UI Note Optional You can configure a Call Forward key on your phone to access the Call Forward menus if desired If you do not configure a Call Forward key you can still access the Call Forward menu from the ...

Page 179: ...nly the account you configured is enabled All other accounts are grayed out but set to the same configuration Using the Aastra Web UI if you make changes to that initial account the changes apply to all accounts on the phone Custom The Custom mode allows you to configure CFWD for a specific account or all accounts You can configure a specific state All Busy and or No Answer for each account indepe...

Page 180: ...the busy state The calls are forwarded to the specified phone number The No Answer option call forwards incoming calls only if the account rings but is not answered in the defined number of rings The call gets forwarded to the specified number 11 For each account in the Number field enter the phone number for which you want the incoming calls to forward to if the phone is in the specified state No...

Page 181: ...an enter different phone numbers for each enabled state If you selected Phone mode all accounts are set to the same CFWD configuration All Busy and or No Answer as Account 1 on the phone In the Aastra Web UI only Account 1 is enabled All other accounts are grayed out but use the same configuration as Account 1 Using the Aastra Web UI if you make changes to Account 1 the changes apply to all accoun...

Page 182: ...me1 has CFWD All enabled Screenname2 has CFWD Busy enabled and Screenname3 has CFWD disabled as indicated by no message displayed 2 Press the Call Forward key The Call Forward Mode screen displays for the account you selected Use the UP and DOWN arrow keys to scroll through each state type Notes 1 If there is no CFWD key configured on the phone or it is removed you can still enable CFWD via the IP...

Page 183: ... keys if required All Off Disables all CFWD states for the current account in focus All On Enables all CFWD states for the current account in focus CopytoAll Key Copies the call forward phone number and state of the Call Forward mode All Busy No Answer in focus to every Call Forward mode of that account For example if you have the cursor pointing at the All state and it is enabled and has a call f...

Page 184: ...e call to the number you specify Use the BACKSPACE key if required to delete characters Note You can press the AllAccts key to copy the settings in the current Call Forward Settings screen for a specific call forward mode to every account on the phone Every account will have the same settings for that call forward mode Call Forward Mode NoAns AllAccts Cancel Done State On Number 5551212 No Rings 1...

Page 185: ... three accounts configured on the phone Screenname1 2 and 3 have CFWD All enabled 10 Press the Call Forward key The Call Forward menu displays Use the UP and DOWN arrow keys to scroll through each state type In the above example CFWD All is enabled as indicated by a check mark CFWD Busy is enabled but no call forward phone number is configured as indicated by a and CFWD No Answer is disabled as in...

Page 186: ...fied number of rings You can also use the following keys if required All Off Key Disables all CFWD modes All On Key Disables all CFWD modes CopytoAll Key Copies the call forward phone number and state of the Call Forward mode All Busy No Answer in focus to every Call Forward mode For example if you have the cursor pointing at the All state and it is enabled and has a call forward phone number conf...

Page 187: ...15 Use the DOWN arrow key to scroll to the No Rings field Press the CHANGE key to select the number of rings to apply to the phone for call forwarding incoming calls Valid values are 1 to 20 Default is 1 When the phone receives an incoming call and call forward is configured on the phone the phone rings the number of times you specify in the No Rings screen and then forwards the call 16 Press DONE...

Page 188: ...nd DOWN arrow keys to scroll through each account In the above example Screenname1 has one or more CFWD states enabled as indicated by a check mark Screenname 2 has one or more CFWD states enabled but a specific state has no call forward phone number configured as indicated by a and Screenname3 has one or more CFWD states disabled as indicated by an X Note In Phone mode the configuration applies t...

Page 189: ...FWD No Answer is disabled as indicated by an X 6 Select a state for the selected account s using the UP and DOWN arrow keys You can enable disable any or all of the following states for a specific account or for all accounts with individual configurations All Enables CFWD All for an account and forwards all incoming calls for that account to the specified number The phone number can be different b...

Page 190: ... Press the CHANGE key for the mode you selected in step 4 This displays the Call Forward State screen In the following example the CFWD All state is ON 8 Press the CHANGE key in the CFWD State screen With the cursor in the State field toggle the state ON and OFF by pressing the CHANGE key Note You can press the AllAccts key to copy the settings in the current Call Forward Settings screen for a spe...

Page 191: ...arrow key to scroll to the No Rings field Press the CHANGE key to select the number of rings to apply to the phone for call forwarding incoming calls Valid values are 1 to 20 Default is 1 When the phone receives an incoming call and call forward is configured on the phone the phone rings the number of times you specify in the No Rings screen and then forwards the call 11 Press DONE in the CFWD Sta...

Page 192: ...en is cleared Accessing and Clearing Missed Calls Use the following procedure to access and clear missed calls from the Callers List Once you display the Callers List the number New Calls indicator clears Use the following illustration as a reference 1 Press Callers List key on the phone 2 Use the 2 and 5 keys to scroll through the line items in the Callers List to find the line items that have th...

Page 193: ...essage count are truncated with an ellipse character at the end of the number URI string The end of the Voicemail list displays the number of new voicemail messages if any exist Contact your System Administrator for lines configured for Voicemail Using Voicemail 1 Press the Services key on the phone 2 Select Voicemail 3 Use the 2 and 5 keys to scroll through the line items in the Voicemail list 4 ...

Page 194: ...disable the suppression of DTMF playback when a number is dialed from the softkeys When suppression of DTMF playback is disabled and you press a softkey the IP phone dials the stored number and displays each digit as dialed in the LCD window When the suppression of DTMF playback is enabled the IP phone dials the stored number and displays the entire number immediately in the LCD window allowing th...

Page 195: ...480i IP Phone User Guide 189 1 Click Basic Settings Preferences 2 Go to the General section 3 The Suppress DTMF Playback field is enabled by default To disable this field uncheck the box 4 Click Save Settings ...

Page 196: ...enerates two tones of specific frequencies One tone is generated from a high frequency group of tones and the other from a low frequency group If you enable the Display DTMF Digits parameter the digits you are dialing from the keypad or from a softkey display to the IP phone s LCD display This parameter is disabled by default no digits display when dialing You can enable the Display DTMF Digits pa...

Page 197: ...Model 9480i IP Phone User Guide 191 2 Enable the Display DTMF Digits field by checking the check box Disable this field by unchecking the box Default is disabled 3 Click Save Settings ...

Page 198: ...ne You can configure this feature using the Aastra Web UI Configuring Call Waiting Tone Use the following procedures to configure a call waiting tone on the IP phone 1 Click Basic Settings Preferences General 2 The Play Call Waiting Tone field is enabled by default To disable this field uncheck the box 3 Click Save Settings Aastra Web UI Note Play Call Waiting Tone is enabled by default ...

Page 199: ...ure in the Aastra Web UI Configuring Call Waiting Tone Period Use the following procedure to configure Call Waiting Tone Period 1 Click on Basic Settings Preferences General 2 In the Call Waiting Tone Period field enter a time period in seconds that the call waiting tone will be audible on an active call when another call comes in Default is 0 seconds 3 When enabled the call waiting tone plays at ...

Page 200: ...ature using the Aastra Web UI Configuring Stuttered Dial Tone Use the following procedures to configure stuttered dial tone on the IP phone 1 Click Basic Settings Preferences General 2 The Stuttered Dial Tone field is enabled by default To disable this field uncheck the box 3 Click Save Settings Aastra Web UI Note Stuttered Dial Tone is enabled by default ...

Page 201: ...rator has set a value for this feature in a custom XML application or in the configuration files the value you set in the Aastra Web UI overrides the Administrator s setting Setting and saving the value in the Aastra Web UI applies to the phone immediately Configuring XML Beep Support Use the following procedures to configure an XML beep on the IP phone 1 Click Basic Settings Preferences General 2...

Page 202: ...ed in the active audio path on Line 2 to remind you that there is still a call on hold on Line 1 When this feature is disabled a ring splash is heard when the active call hangs up and there is still a call on hold You can enable or disable this feature using the Call Hold Reminder During Active Calls in the Aastra Web UI Configuring Call Hold Reminder During Active Calls Use the following procedur...

Page 203: ...ld is disabled by default To enabled this field check the box When this feature is enabled a reminder tone is heard on the active call when another call is on hold When disabled a ring splash is heard when the active call hangs up and there is still a call on hold 3 Click Save Settings ...

Page 204: ...would start the reminder ring splash timer as soon as you put a call on hold even when no other calls are active on the phone When enabled the phone initiates a reminder ring splash periodically for the single call on hold When disabled no reminder ring splash is audible You can enable or disable this feature using the Call Hold Reminder parameter in the Aastra Web UI Configuring Call Hold Reminde...

Page 205: ...set the time delay in seconds between the scrolling of each status message on the phone You can specify this setting in the Status Scroll Delay seconds field at the path Basic Settings Preferences General The default time is 5 seconds for each message to display before scrolling to the next message You can increase or decrease this time as required Setting and saving the value in the Aastra Web UI...

Page 206: ...aling is never interrupted regardless of whether the Incoming Call Interrupts Dialing is enabled or disabled For Transfer and Conference the incoming calls always go to an available line other than the one you are using for dialing and the incoming call s line LED blinks The LCD still displays your dialing screen Intercom Behavior If Incoming Call Interrupts Dialing is enabled and you are dialing ...

Page 207: ...ncoming Call Interrupts Dialing on the IP Phone 1 Click Basic Settings Preferences General 2 Enable the Incoming Call Interrupts Dialing field by checking the check box Disable this field by unchecking the box Default is disabled 3 Click Save Settings Aastra Web UI Note Incoming Call Interrupts Dialing is disabled by default ...

Page 208: ...them You can turn off this functionality so that the phone stays focused on the connected call You can do this using the Switch Focus to Ringing Line parameter in the Aastra Web UI Configuring Switch Focus to Ringing Line Using the Aastra Web UI Use the following procedure to enable or disable the Switch Focus to Ringing Line using the Aastra Web UI 1 Click Basic Settings Preferences General 2 The...

Page 209: ... the phone switches back immediately after the call ends Transfer For incoming or outgoing calls the current behavior is that the same line used to transfer the call does not change For incoming calls the phone switches back immediately after the call transfers BLF The phone switches back immediately after the call ends Park The phone switches back immediately after the call ends Voicemail The pho...

Page 210: ...e to 1 when a call incoming or outgoing ends on the phone on any line the phone switches focus back to Line 1 3 In the Preferred Line Timeout field enter the amount of time in seconds that the phone switches back to the preferred line after a call incoming or outgoing ends on the phone or after a duration of inactivity on an active line Default is 0 Valid values are 0 to 999 4 Click Save Settings ...

Page 211: ...s another call when an active call is already present the phone displays a softkey 1 as Answer and softkey 2 as Ignore Configuring Goodbye Key to Cancel Incoming Calls Use the following procedure to configure the Goodbye key to cancel incoming calls on the IP phone 1 Click Basic Settings Preferences General 2 The Goodbye Key Cancels Incoming Call field is enabled by default To disable this field u...

Page 212: ...ng call Goodbye Key Cancels Incoming Call is disabled AND a second call comes in while you are on an active call press the Goodbye key to hang up on the active call so you can answer the second incoming call Goodbye Key Cancels Incoming Call is disabled AND a second call comes in while you are on an active call press the Ignore softkey to ignore the second incoming call and remain on the active ca...

Page 213: ...ne lines 1 through 9 You configure the MWI indicator using the Aastra Web UI Configuring Message Waiting Indicator Use the following procedure to configure the message waiting indicator on a specific line or on all lines on the IP phone 1 Click Basic Settings Preferences General 2 The Message Waiting Indicator Line field is set to ALL lines by default If required change the setting to a specific l...

Page 214: ...u want to unmute or hear the intercom call you disable this feature Microphone Mute is enabled by default Incoming Intercom Features in Aastra Web UI Description Microphone Mute Allows you to enable or disable the microphone on the IP phone for Intercom calls made by the originating caller Auto Answer Allows you to enable or disable the IP phone to automatically answer an Intercom call If auto ans...

Page 215: ... by default Allow Barge In You can configure whether or not the IP phone allows an incoming intercom call to interrupt an active call The Allow Barge In parameter controls this feature When you enable the this parameter which is the default value an incoming intercom call takes precedence over any active call by placing the active call on hold and automatically answering the intercom call When you...

Page 216: ...is muted on the IP phone for Intercom calls made by the originating caller To disable this field uncheck the box 4 The Play Warning Tone field is enabled by default If Auto Answer is enabled the phone plays a warning tone when it receives in incoming intercom call To disable this field uncheck the box 5 The Allow Barge In field is enabled by default If Allow Barge In is enabled the phone puts an a...

Page 217: ...kly redial the last number that was dialed out from the phone You can Press the REDIAL button twice to redial the last number dialed Press the REDIAL button once scroll the list of numbers then press the REDIAL button again to dial the number that displays on the screen The last number redial feature for the Redial key is static and is not configurable ...

Page 218: ...s For incoming RTP multicasts the ringing display is dependant on the setting for the Allow Barge In parameter See Allow Barge In on page 209 If this parameter is disabled and there is no other call on the phone then the paging is automatically played via the default audio device If there is an existing call on the phone the call initially displays in the ringing state The user has the option to a...

Page 219: ...ed Call Appearance SCA is when incoming calls are presented to multiple phones simultaneously For example it is the ability to assign the boss extension to a button on the secretary s phone Calls can be transferred between two phones with the same extension button by simply putting the call on hold at one phone and picking it up on the other Status LEDs light and flash in unison allowing all peopl...

Page 220: ...d by default on all phones Your Administrator can enable disable this feature if required Contact your System Administrator for more information Note Your Administrator must enable disable the beep on the server side Phone A Phone 1 SCA Environment Phone 2 Phone 3 Phone A calls the SCA number and all the phones in the SCA enironment ring SCA phone 1 answers SCA phone 2 joins by pressing SCA line W...

Page 221: ...Green Far end Solid Red Far end Held Slow Flashing Green Far end Slow Flashing Red Far end Hold private Slow Flashing Green Far end Solid Red Far end Bridge active Solid Green Far end Solid Red Far end Bridge held Slow Flashing Green Far end Solid Red Far end State Call Icon Call LED Non Call Icon Non Call LED Idle Small circle None Small circle None Seized N A N A Sold Circle Solid Red Progressin...

Page 222: ...l Line Key Pressed Non Call Line Key Pressed Idle N A Attempt to seize the line Seized Hang up Ignore Progressing Hang up Ignore Alerting answer N A Active Hold Bridge Held Retrieve Bridge Hold private Retrieve Ignore Bridge active Hold Bridge Bridge held Retrieve Bridge ...

Page 223: ... missed calls indicator on the phone it was initially directed to This feature is called the Missed Call Summary Subscription and can be configured by your System Administrator For this feature to work you must configure voicemail on the phone that the call was initially directed to For example phones A B and C are connected to the server Your Administrator configures the server to direct calls co...

Page 224: ...r you lift the handset before dialing a preconfigured number If you do not dial a number within the time allotted then the IP phone begins to dial the number The Autodial feature is available on a global or per line basis Contact your System Administrator for more information Centralized Conferencing The 9480i supports centralized conferencing for Sylantro and Broadsoft servers This feature provid...

Page 225: ...ther answer the incoming call or ignore it When the 3 Ignore Answer 4 line displays you can press the Right Arrow key Answer to answer the incoming call without disturbing the current XML application When you answer the call the 3 Ignore Answer 4 line disappears from the LCD Pressing the Left Arrow key Ignore ignores the incoming call without disturbing the current XML application Contact your Sys...

Page 226: ...ts only when 4 seconds of the audio data or the complete file has been accumulated Follows the standard phone behavior of speaker head set hand set IP Phone UI Screen During WAV Streaming The 9480i screen displays the following during WAV streaming To abort the WAV streaming press any of the following Goodbye key Drop softkey You can also place the handset if in use on hook Using the Keypad During...

Page 227: ...ide by pressing and holding the Options key to display the phone side Services Menu IMPORTANT NOTES If no Options URI script is configured the local Options Menu on the phone displays as normal If you configure password access to the Options Menu this password is required when accessing the local Option Menu but is not required for the Options Key redirection feature Pressing the Options Menu for ...

Page 228: ...odule keys applicable to the XML application even though the phone is locked However any keys NOT associated with the XML application cannot be used when the phone is locked Also XML Get Requests override the locked feature on the phone so that any softkey pressed by the user that initiates a Get Request continues to get sent Only a System Administrator can configure the feature of XML override fo...

Page 229: ...rname and Password Username can be up to 40 characters and Password can be up to 20 characters A System Administrator can optionally configure a Domain Name to be used as the Username e g username domain com A user can navigate the screen using the navigation keys arrow keys on the phone The screen provides a SUBMIT key for submission of the field information and a CANCEL key for exiting the login...

Page 230: ...n Example 1 Tim calls Mark at x400 2 Mark s phone is busy 3 Mark s phone diverts the incoming call to another destination Roger x 464 4 Tim s phone displays name and extension of where the call is being diverted to and reason for diverting the call The screen scrolls between Screen 1 and Screen 2 5 Roger s phone accepts the call and displays the name and number of the phone the incoming call Tim a...

Page 231: ...abled If your phone does not display call destination information your System Administrator may have disabled this feature Contact your System Administrator for more information Note When both call diversion and call destination are enabled the information displays to the phone s screens in the following order Screen 1 Caller info Screen 2 Call destination Screen 3 Call diversion Call Destination ...

Page 232: ... active and far end disconnects the line in focus displays disconnected screen plays busy tone displays Call Terminated message on the screen the line not in focus plays busy tone 2 or more lines active and far end disconnects the line in focus displays disconnected screen plays busy tone displays Call Terminated message on the screen for 5 seconds When 5 second times out the busy tone stops the d...

Page 233: ...in on another line NOT in focus and the disconnected screen is displaying on the line in focus the disconnected screen no longer displays on the line in focus A phone application is NOT in focus busy tone plays no disconnected screen displays When the phone application in focus on screen stops busy tone plays disconnected screen displays Note This indication of terminated calls feature does not af...

Page 234: ... headset by pressing See the section Set Audio on page 35 for instructions on how to change the Set Audio option Why can t I get a dial tone Check for any loose connections and that the phone has been installed properly For installation instructions please refer to the Installation and Setup section in the Aastra 9480i Installation Guide provided with your phone Why doesn t my phone ring Check the...

Page 235: ...Address on page 24 Why does my phone display the No Service message The phone displays the No Service message if the SIP settings have not been set up correctly Contact your System Administrator for more information How do I change my user password You can change the user password from the IP phone UI or the Aastra Web UI 1 Press on the phone to enter the Options List 2 Select User Password and pr...

Page 236: ...ormation about changing your password see User Password on page 53 Why does my phone display Bad Encrypted Config The IP phone displays Bad Encrypted Config because encrypted configuration files are enabled but the decryption process has failed Report this error to your System Administrator Aastra Web UI Note By default the user name is user not case sensitive and the password field is left blank ...

Page 237: ... the 4 key to select 3 Press the 2 key to scroll to the Restart Phone option 4 Press the 4 key to confirm and restart the phone If you do not wish to restart your phone press the 3 key to cancel 1 Click Operation Reset 2 Click Reset 3 Click OK at the confirmation prompt IP Phone UI Note Your phone is out of service temporarily during the restart and downloading process Aastra Web UI Options Option...

Page 238: ...ck key on your phone see Phone Lock Key on page 120 Use the following procedures to lock an IP phone and prevent it from being used or configured Lock the Phone 1 Press on the phone to enter the Options List 2 Select Phone Lock and press Enter 3 Press 4 to set the phone to lock 4 Press on the phone The following message displays Phone is locked Unlock the Phone 1 Press on the phone to enter the Op...

Page 239: ...one field click Lock The phone locks dynamically and displays the following message Phone is locked Unlock the Phone 3 Click Operation Phone Lock 4 In the Unlock the Phone field click Unlock The phone unlocks dynamically and displays the following message Phone is unlocked ...

Page 240: ...ent of any particular telephone company This warranty does not extend to damage to products resulting from improper installation or operation alteration accident neglect abuse misuse fire or natural causes such as storms or floods after the telephone is in your possession Aastra Telecom shall not be liable for any incidental or consequential damages including but not limited to loss damage or expe...

Page 241: ... are responsible for all shipping charges For further information and shipping instructions In North America contact our service information number 1 800 574 1611 Outside h America contact your sales representative Note Repairs to this product may be made only by the manufacturer and its authorized agents or by others who are legally authorized This restriction applies during and after the warrant...

Page 242: ...U Tasmania AU Melbourne AU Sydney AU Broken Hill AU Brisbane AU Lindeman AU Adelaide AU Darwin AU Perth AW Aruba AZ Baku CET GST AST AST CET AST ART BST CET LHS EST EST EST CST EST EST CST CST WST AST AZT BA Sarajevo BB Barbados BE Brussels BG Sofia BM Bermuda BO La Paz BR Noronha BR Belem BR Fortaleza BR Recife BR Araguaina BR Maceio BR Sao Paulo BR Cuiaba BR Porto Velho BR Boa Vista BR Manaus BR...

Page 243: ...gen DM Dominica DO Santo Domingo CET CET AST AST EE Tallinn ES Madrid ES Canary EET CET WET FI Helsinki FJ Fiji FK Stanley FO Faeroe FR Paris EET NZT FKS WET CET GB London GB Belfast GD Grenada GE Tbilisi GF Cayenne GI Gibraltar GP Guadeloupe GR Athens GS South Georgia GT Guatemala GU Guam GY Guyana GMT GMT AST GET GFT CET AST EET GST CST CST GYT HK Hong Kong HN Tegucigalpa HR Zagreb HT Port au Pr...

Page 244: ... CST CST CST MST MST MST PST NI Managua NL Amsterdam NO Oslo NR Nauru NU Niue NZ Auckland NZ Chatham CST CET CET NRT NUT NZS CHA OM Muscat GST PA Panama PE Lima PL Warsaw PR Puerto Rico PT Lisbon PT Madeira PT Azores PY Asuncion EST PES CET AST WET WET AZO PYS RO Bucharest RU Kaliningrad RU Moscow RU Samara RU Yekaterinburg RU Omsk RU Novosibirsk RU Krasnoyarsk RU Irkutsk RU Yakutsk RU Vladivostok...

Page 245: ... SR Paramaribo SV El Salvador CET SGT CET CET CET SRT CST TR Istanbul TT Port of Spain TW Taipei EET AST CST UA Kiev US Eastern US Central US Mountain US Pacific US Alaska US Aleutian US Hawaii UY Montevideo EET EST CST MST PST AKS HAS HST UYS VA Vatican CET YU Belgrade CET Time Zone Name Time Zone Code ...

Page 246: ...minder 198 call hold reminder during active calls 196 call waiting tone 192 call waiting tone period 193 callers list 159 deleting entries in 162 downloading to phone 157 163 editing 161 using 160 using on phone 160 callers list key customizable 218 callers list softkey for 117 calls ending 147 calls transferring 139 conferencing ending 146 transfer remaining parties 146 conferencing calls 141 con...

Page 247: ...ess finding 24 229 K key descriptions 13 key redirection 221 Keypad Keys 15 keys as empty key 125 BLF Xfer 106 call forward 105 paging 122 Park and Pickup keys 101 Speeddial Conf key 110 Speeddial Xfer 108 L language latin 2 character set 52 overview 45 specifying on IP phone 45 last call return softkeys for 103 line setting a softkey for 69 lock unlock the phone 232 locking unlocking the phone 57...

Page 248: ...2 special character softkey for XML 219 state based 64 speaker mode 35 speaker headset mode 35 Speeddial creating using Keypad Speeddial 76 speeddial creating from Keypad Speeddial in Web UI 76 prefix for 70 speeddial keys editing 77 Speeddial Conf softkeys for 110 speeddial Xfer 108 sprecode setting softkey for 100 star codes 188 starting up the phone 3 status scroll delay 199 switch UI focus to ...

Page 249: ...oicemail 136 187 W warning tone for Intercom 209 warranty limited 234 Web UI using 19 X XML application title 94 XML application URI 94 XML beep support 195 XML features 220 222 XML accessing service 97 XML setting services for 95 XML setting softkey for 96 ...

Page 250: ...orized and or unlawful use While every effort has been made to ensure accuracy Aastra Telecom Inc will not be liable for technical or editorial errors or omissions contained within this documentation The information contained in this documentation is subject to change without notice Copyright Aastra Telecom Inc www aastra com ...

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